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Icinga vs Spiceworks comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Icinga
Ranking in IT Infrastructure Monitoring
51st
Average Rating
7.6
Reviews Sentiment
6.1
Number of Reviews
17
Ranking in other categories
Network Monitoring Software (49th), Server Monitoring (17th), Cloud Monitoring Software (35th)
Spiceworks
Ranking in IT Infrastructure Monitoring
47th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
47
Ranking in other categories
Help Desk Software (14th), IT Asset Management (11th)
 

Mindshare comparison

As of November 2026, in the IT Infrastructure Monitoring category, the mindshare of Icinga is 1.3%, down from 3.0% compared to the previous year. The mindshare of Spiceworks is 0.7%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
Spiceworks0.7%
Icinga1.3%
Other98.0%
IT Infrastructure Monitoring
 

Featured Reviews

reviewer2292201 - PeerSpot reviewer
Innovation Service Manager at a tech services company with 201-500 employees
Easy to use, and it's possible to customize the product as per the needs we may have but average multi-tenancy aspect
It's supported by the community. We use Icinga, which is not part of the Open-Source platform but is wrapped into a commercial solution from another provider, a local provider in Italy. Icinga is an open-source platform, so it is supported by the community. It's quite easy to use, and it's possible to customize the product as per the needs we may have. So it's not expensive, and it's quite a general purpose. We can easily monitor any kind of infrastructure we encounter. The ability to customize scripts and build your own queries to request information from the infrastructure elements you want to monitor. This level of personalization and customization is highly appreciated. The alerting is the same as any other monitoring platform. It's not a "wow" feature that has changed our lives, but it's perfectly adequate.
Rohit Samel - PeerSpot reviewer
Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd
Cloud storage with no hardware needed and great comprehensive reports
The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"If you have a small infrastructure or a small number of devices that you want to monitor, then I think it's a good solution."
"The best thing about the solution is how it highlights errors, the issues, and what needs my attention. The solution directs me to areas that I should look for first."
"Icinga has multiple automation and integration features. There is an API for everything and a web UI for configurations. The APIs enable you to automate tasks in Icinga. We can also use plugins to talk to the API. The Icinga Director talks to a database in the background, and you can import settings from the CMDB to all systems in Icinga."
"I like the ability to amend and adjust things really easily, which is useful in a case where you could make it auto-discover and then set a template to say all of these applications or servers under this template have an automatic threshold set that you’d set up manually."
"The value of Icinga is that it has hundreds of plugins, so it's really easy to monitor pretty much anything."
"Icinga does the job and is fairly stable."
"People should know that it is simple and advanced."
"An affordable solution for small organizations to do basic network monitoring."
"Spiceworks gives you a very good but basic help desk platform that is easy to implement and use."
"Helpdesk and inventory are both equally valuable, and they form the true core of the product."
"Since it's free, and only takes about two hours to setup, it's got a 100% ROI."
"The software is cloud-based, so I do not need to store any data locally."
"Spiceworks managed all tasks of the company on a daily routine, helping track priorities, knowledge base, and manage the incoming tickets from customers and inside projects, giving the employees one place to observe the correct state of the company productivity."
"Spiceworks provides a centralized system through which all IT requests are funnelled, with requests being auto-assigned a ticket number, thus streamlining organization and prioritization of requests."
"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."
"Spiceworks is generic and free."
 

Cons

"Network Discovery capabilities would be extremely helpful."
"The tool currently fails to provide notifications to users."
"There is room for improvement in multi-tenancy. It's not perfect, not even really good. It's average, but it should be improved."
"At this time, the layout of the website is a bit difficult. It should be more user-friendly for changing the background and logos."
"One thing that Icinga lacks is the capability to create advanced and customized dashboards within the tool itself."
"One of the areas that are frustrating is remote monitoring for more than one machine."
"The user interface should be improved."
"Sometimes, it is very hard to keep an overview of what's happening."
"The SNMP sniffer requires a lot of work to get right."
"It would be great to see them improve on the ticketing aspect. It still lacks some basic features that other systems have such as limiting the view of queues to certain techs."
"I would like to see more information when drilling down into access permissions, assignments management, or tagging. When I click a note or a device, I should be able to see more details about the router and modem. For example, I want to see the version, downtime, availability, latency, etc. I should have easy access to everything about our assets at a glance."
"The navigation is a little heavy and not as smooth as some ticket management software; this must be because it’s web based and has a lot."
"I think its monitoring tools could use some improvement."
"The only issue encountered was setting up the email server information."
"Sometimes, it can be difficult to integrate what you need."
"I would like to see more information when drilling down into access permissions, assignments management, or tagging."
 

Pricing and Cost Advice

"Even though Icinga's financial cost is low, it is an expensive product regarding the resources required to maintain and operate it."
"The solution is free to use."
"It's an open-source solution."
"The product is inexpensive compared to other DBM products."
"We're using the free version of Icinga."
"This is an open-source solution with paid support."
"The solution is cheap."
"It is cost-effective, and the return on investment can be very interesting because the price is low."
"The tool is cheap."
"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."
"The product is free! Get it now."
"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."
"It's free."
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Comparison Review

it_user174738 - PeerSpot reviewer
IT Developer at a tech services company with 51-200 employees
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Educational Organization
14%
University
13%
Comms Service Provider
12%
Financial Services Firm
9%
Construction Company
14%
Outsourcing Company
9%
Manufacturing Company
9%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise4
Large Enterprise8
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise14
Large Enterprise10
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with Spiceworks?
I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.
What is your primary use case for Spiceworks?
If our customers need backup support, we can work with them and provide it. Whatever solution the customer requires, we will ensure it is provided.
What advice do you have for others considering Spiceworks?
It performs its intended functions. We may use it, but perhaps not for ourselves, but for our customers, potentially with Channel Partners. Whenever we are posting any query or reply on a ticket, i...
 

Comparisons

 

Also Known As

Icinga Cloud Monitoring
No data available
 

Overview

 

Sample Customers

Puppet Labs, Audi, Spacex, Debian, Snapdeal, McGill, RIPE Network Coordination Centre
Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Find out what your peers are saying about Icinga vs. Spiceworks and other solutions. Updated: November 2026.
920,769 professionals have used our research since 2012.