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IDERA Precise vs OpenText Real User Monitoring comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IDERA Precise
Ranking in Application Performance Monitoring (APM) and Observability
65th
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
32nd
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of IDERA Precise is 0.7%, up from 0.4% compared to the previous year. The mindshare of OpenText Real User Monitoring is 1.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
OpenText Real User Monitoring1.4%
IDERA Precise0.7%
Other97.9%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

it_user3024 - PeerSpot reviewer
Senior Manager of Operations at a retailer with 1,001-5,000 employees
Simple to use but incredibly powerful
Great for rapid root cause, data is presented back in a way that is easy for non technical stakeholders to absorb (DBAs, Cap Analysts, testers, developers, application support), easy deployment on Oracle and SQL systems. Trending all SQL statements over time is invaluable to understand step changes. i.e is this slow because it is processing more or because an explain plan has changed.Dashboards and reports are very powerful.
YA
Sr. Solution Architect, Project Manager at a financial services firm with 5,001-10,000 employees
User-level monitoring with near-real-time analytics boosts service availability
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, from a user perspective The functions that Real User Monitor is intended for, which is to provide the…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Gives an excellent perspective on the state of the system at fault as well as the past!"
"Great for rapid root cause, data is presented back in a way that is easy for non technical stakeholders to absorb (DBAs, Cap Analysts, testers, developers, application support), easy deployment on Oracle and SQL systems."
"Real User Monitor does its job, and that is why we have stayed with it for so many years."
"The technical support is good at resolving issues."
"We use RUM and BSM and so far it has been really good at getting real user transactions from a real user monitor and then tying it to a BSM single view dashboard, where we get the whole realistic picture."
"Real User Monitor has made it easier to drill down and see how users connect to and use our website."
"It is a good product."
"The Micro Focus technical support is quite good."
"With the solution, you can easily access any issues in your infrastructure."
"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."
 

Cons

"The user interface requires little change-but this problem is small compared to the capabilities of the tool"
"Web monitoring could be more robust and intuitive."
"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."
"We would like to see support for non-Windows environments."
"One final complaint I have is that the roadmap from the vendor is not clear, which makes it less attractive to some customers."
"Recently we have been facing some stability issues."
"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."
"I have to say that I am very disappointed with this solution. It's very heavy, and it is a nightmare to deploy and maintain."
"Some issues with login errors."
"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."
 

Pricing and Cost Advice

Information not available
"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
"If I compare with other vendors, other vendors are more expensive"
"Not expensive."
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913,806 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
13%
Comms Service Provider
11%
Construction Company
10%
Energy/Utilities Company
9%
Construction Company
18%
Outsourcing Company
14%
Comms Service Provider
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise3
Large Enterprise7
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.
 

Also Known As

Precise Application Performance Platform, Precise APM, Precise for SAP, Precise for Peoplesoft
Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
 

Overview

 

Sample Customers

Banco Bradesco; Bank of America; Carrefour; Energy Future Holdings; Fedex; Marriott International; Nestle; Reed Elsevier Group; Bank Leumi; Beijing Giftedstuffs Information Company, Ltd.; Daiwa Capital Markets, London; Magnitogorsky Iron Plant; Europa Sports; Mobistar Enterprise Services NV/SA; Air France; Casino IT; SoftBCom, Ltd.
Avea, Maccabi Healthcare Services, TEB
Find out what your peers are saying about IDERA Precise vs. OpenText Real User Monitoring and other solutions. Updated: September 2026.
913,806 professionals have used our research since 2012.