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Dynatrace vs OpenText Real User Monitoring comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Dynatrace
Ranking in Application Performance Monitoring (APM) and Observability
2nd
Average Rating
8.8
Reviews Sentiment
7.0
Number of Reviews
358
Ranking in other categories
Log Management (6th), Mobile APM (2nd), Container Monitoring (2nd), AIOps (2nd), AI Observability (4th)
OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
44th
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Dynatrace is 6.3%, down from 11.4% compared to the previous year. The mindshare of OpenText Real User Monitoring is 0.7%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Dynatrace6.3%
OpenText Real User Monitoring0.7%
Other93.0%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Manish Indupuri - PeerSpot reviewer
senior DevOps engineer at a tech services company with 10,001+ employees
AI-driven insights have reduced downtime and improved cross-team collaboration
We encountered some challenges while using Dynatrace. Although the initial setup was smooth, fine-tuning alert thresholds and custom metrics took some time. Another challenge was that Dynatrace charges based on host units, so we had to carefully plan our agent deployments. The licensing model is expensive. Additionally, the complexity of setup is an issue. While OneAgent and auto-discover services are powerful, the setup is more complex compared to other tools such as Prometheus and Grafana. These integrations are simple and basic, but Dynatrace setup requires more complexity based on the environment. For new users wanting to use Dynatrace, it is difficult. However, the AI-related solutions and metrics took us to the next level for identifying and fixing things. Dynatrace requires an agent for operation. OneAgent is powerful, but it is also resource-heavy. On lightweight nodes or older systems, the agent can slightly impact performance. If Dynatrace could implement a lightweight agent behavior, we could make things faster. Additionally, if Dynatrace could add a long-term retention policy so that we could store more data and find fine-grained details, that would help us. While Dynatrace managed edition supports on-premises deployment, the SaaS version depends on cloud connectivity. For highly regulated or air-gapped environments, setup and updates can be challenging. Although the initial setup is smooth, if someone wants to fine-tune it and fully understand the tool end-to-end, it could be tricky.
YA
Sr. Solution Architect, Project Manager at a financial services firm with 5,001-10,000 employees
User-level monitoring with near-real-time analytics boosts service availability
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, from a user perspective The functions that Real User Monitor is intended for, which is to provide the…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features for me are the dashboard panels because they enable you to monitor multiple applications in one single site."
"Provides more insight into detecting what the problem is with some of our applications."
"No other provider gives us log ingestion, Kubernetes/Docker monitoring, and application monitoring for NodeJS."
"We know exactly which line, which method, and which program needs fixing, so we directly go to the right developer and the guy comes in fixes it."
"Provides bespoke dashboards and reports which help our business to grow."
"It eases the investigation process (faster feedback loop with clients), better pro-activity on possible outages (in order to avoid outages), and eases the process of fine tuning allocation of resources to processes."
"It simplifies a lot of the processes of performance tuning client systems before they go live."
"Gives systems back-end visibility, allows for proactive monitoring, and improves the user's experience."
"It is a good product."
"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."
"The reporting feature is good for us."
"With the solution, you can easily access any issues in your infrastructure."
"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."
"Real User Monitor has improved our productivity."
"Very easy to implement."
"The most valuable feature is application performance monitoring."
 

Cons

"It would be good to extend the visibility to cover more infrastructure monitoring capabilities and more network performance capabilities."
"When it comes to monitoring, we did the integration with VMware vCenter, and we were able to see some good stuff. The VMware vCenter integration was really great, but what we really missed was the integration with the network management stuff such as Cisco ACI. We wanted to see integration in that area, but it was not provided by Dynatrace. So, the main feature for us is integration with things like Cisco ACI. If they can bring that one in, with vCenter in there, it would be a total solution. It would be absolutely incomparable to anything else in the market."
"If Dynatrace is capturing everything in your application, it has to "sense" that information, and that sensing needs sensors which we have to include in our applications. The more you apply sensors - the more details you want - the more you have to increase the level of sensing. If I increase the level of sensing, my application's performance goes down, because something is there that is, again and again, checking each and every thing in the application. So that load on the applications increases. So, many times my applications used to crash because Dynatrace was working on them. We had to remove some sensing; either we had to reduce the sensing or we had to remove Dynatrace immediately."
"I would like to see the same features as in the New Relic Insights in the dashboard. That is the only thing I want to see improved in Dynatrace."
"This solution would be improved with the addition of annotations for automated custom metrics creation."
"Pretty much every month there are new features. However, its information on those new features is scarce."
"When the tool ingests data from other tools, being able to correlate those with the existing topology, so that the AI engine can draw more conclusions in case Dynatrace does not monitor those instances."
"Sometimes it is hard to find the right setting for what you want to change."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"We would like to see support for non-Windows environments."
"This technology is considered to be older."
"Some issues with login errors."
"The product needs more R&D to make it easier and more compatible with other software."
"The solution's technical support presents a lot of issues with too many delays."
"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."
"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."
 

Pricing and Cost Advice

"It's more expensive than other solutions, but worth it. We use full APM monitoring on our primary systems, but only resource monitoring on lesser systems. We shift licenses around our environment when a deeper dive into lesser systems is required."
"The solution has saved us money through the consolidation of tools. With a hybrid landscape, we had multiple tools. When we consolidated, we removed four or five other monitoring tools with one. For the last ROI calculation that I did, Dynatrace was saving us up to $500,000 per year."
"The product is pricey, but it is feature-rich, which is why we probably haven't looked away from it."
"We found a tool that can be utilized by testing, DevOps, marketing, software engineering, and monitoring. Before, we always had everybody doing their own thing. Now, everybody's utilizing one tool, which is huge. That is a huge savings."
"Licensing is very interesting, as you pay only for what is being monitored. A lot of things are given away for no additional cost. If you have a great IT consolidation, it will be pretty cheap. If you have a lot of servers, it will be heavier."
"While it is quite good in respect to its functionality, there are few area in regards to pricing that they can look at how to possibly change. I have heard it's costly."
"It is quite costly. Dynatrace was the most expensive, compared to the other products we looked at. But it was also a lot better. If you want value for your money, Dynatrace is the way to go."
"​I would recommend doing a PoC."
"Not expensive."
"If I compare with other vendors, other vendors are more expensive"
"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
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Top Industries

By visitors reading reviews
Financial Services Firm
22%
Manufacturing Company
8%
Computer Software Company
8%
Government
6%
Manufacturing Company
11%
Performing Arts
9%
Computer Software Company
9%
Marketing Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business78
Midsize Enterprise50
Large Enterprise298
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise3
Large Enterprise7
 

Questions from the Community

Any advice about APM solutions?
The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not f...
What cloud monitoring software did you choose and why?
While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything els...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.
 

Also Known As

No data available
Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
 

Overview

 

Sample Customers

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
Avea, Maccabi Healthcare Services, TEB
Find out what your peers are saying about Dynatrace vs. OpenText Real User Monitoring and other solutions. Updated: February 2026.
881,821 professionals have used our research since 2012.