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Dynatrace vs OpenText Real User Monitoring comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Dynatrace
Ranking in Application Performance Monitoring (APM) and Observability
2nd
Average Rating
8.8
Reviews Sentiment
7.0
Number of Reviews
359
Ranking in other categories
Log Management (5th), Mobile APM (2nd), Container Monitoring (2nd), AIOps (2nd), AI Observability (3rd)
OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
42nd
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Dynatrace is 6.0%, down from 11.3% compared to the previous year. The mindshare of OpenText Real User Monitoring is 0.7%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Dynatrace6.0%
OpenText Real User Monitoring0.7%
Other93.3%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Manish Indupuri - PeerSpot reviewer
senior DevOps engineer at a tech services company with 10,001+ employees
AI-driven insights have reduced downtime and improved cross-team collaboration
We encountered some challenges while using Dynatrace. Although the initial setup was smooth, fine-tuning alert thresholds and custom metrics took some time. Another challenge was that Dynatrace charges based on host units, so we had to carefully plan our agent deployments. The licensing model is expensive. Additionally, the complexity of setup is an issue. While OneAgent and auto-discover services are powerful, the setup is more complex compared to other tools such as Prometheus and Grafana. These integrations are simple and basic, but Dynatrace setup requires more complexity based on the environment. For new users wanting to use Dynatrace, it is difficult. However, the AI-related solutions and metrics took us to the next level for identifying and fixing things. Dynatrace requires an agent for operation. OneAgent is powerful, but it is also resource-heavy. On lightweight nodes or older systems, the agent can slightly impact performance. If Dynatrace could implement a lightweight agent behavior, we could make things faster. Additionally, if Dynatrace could add a long-term retention policy so that we could store more data and find fine-grained details, that would help us. While Dynatrace managed edition supports on-premises deployment, the SaaS version depends on cloud connectivity. For highly regulated or air-gapped environments, setup and updates can be challenging. Although the initial setup is smooth, if someone wants to fine-tune it and fully understand the tool end-to-end, it could be tricky.
YA
Sr. Solution Architect, Project Manager at a financial services firm with 5,001-10,000 employees
User-level monitoring with near-real-time analytics boosts service availability
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, from a user perspective The functions that Real User Monitor is intended for, which is to provide the…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Developers love the tool, because it is easy to use. They can immediately see how their code behaves."
"From what I have seen, it will be a key tool set for us just to pin down problems and get answers immediately."
"Dynatrace is a good monitoring tool; it helps DevOps find all its problems easily and analyzes performance problems."
"It will allow us to eventually become more proactive when problems start arising; we can see them before they happen and address them before there is any impact to our customers."
"This solution has helped us with faster identification of the root cause, allowing faster resolution and increased uptime."
"I like the solution's tracing feature."
"PurePath is the most useful feature in the Appmon tool."
"If we had one solution that could provide not only data, but real answers, if we deployed Dynatrace, and it got its own baselines, and then it told us, "We saw an anomaly, here's a problem ticket, somebody needs to look at that," that would be tremendous."
"Real User Monitor does its job, and that is why we have stayed with it for so many years."
"Very easy to implement."
"With the solution, you can easily access any issues in your infrastructure."
"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."
"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."
"The technical support is good at resolving issues."
"The Micro Focus technical support is quite good."
"This solution is very reliable; it's stable."
 

Cons

"Ease of use could be improved because it can be hard to determine how you made it to the screen you are on and how to get back to it later."
"Bring the interface to the same level as OneAgent."
"One significant complaint I have raised with Dynatrace as a consultant is the availability of raw data for logs. While this capability exists, it is quite costly."
"In the new Dynatrace solution, support for legacy applications is still not there. ​"
"The web-based UI needs to be improved."
"The other feature that Dynatrace should have is - from what I see in Dynatrace in our PoC - when you auto-upgrade the agents, the JVM or the application has to be restarted."
"Ease of use could be improved because it can be hard to determine how you made it to the screen you are on and how to get back to it later."
"PurePath exports was a great feature in AppMon, but it is sometimes missing in Dynatrace."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"One final complaint I have is that the roadmap from the vendor is not clear, which makes it less attractive to some customers."
"I have to say that I am very disappointed with this solution. It's very heavy, and it is a nightmare to deploy and maintain."
"If it is a standalone solution, however, I would not recommend Micro Focus."
"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."
"There have been some issues with customers implementing this solution and with login errors, which could be areas for improvement."
"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."
"The solution's technical support presents a lot of issues with too many delays."
 

Pricing and Cost Advice

"The pricing is not bad, but it could be better."
"You get a really well-planned out monitoring suite for the money spent."
"The product is definitely worth taking a look at. Be aware that it is probably more pricey than other options on the market, but there are a lot of capabilities. Dynatrace has an eye toward the future and the computing and monitoring needs that we are gonna need for the cloud. ​"
"There is a license issue where if we increase the memory we have to up the licenses. I was unaware of that going in. I thought it was scalable without all the paperwork behind the scenes. ​​"
"We asked for a three-year license, and the price was quite good."
"The licensing for Dynatrace is high. If you want to go for monitoring solutions, then why Dynatrace? If you have a particular budget, you can go for many other monitoring tools - apart from Dynatrace - and they can help you more and give more data than Dynatrace can. It's not worth the money that you spend for Dynatrace."
"The pricing and licensing are very expensive."
"Financially Dynatrace was a lot more expensive than AppDynamics."
"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
"Not expensive."
"If I compare with other vendors, other vendors are more expensive"
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Top Industries

By visitors reading reviews
Financial Services Firm
21%
Manufacturing Company
9%
Computer Software Company
8%
Government
6%
Government
10%
Manufacturing Company
8%
Performing Arts
8%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business78
Midsize Enterprise50
Large Enterprise299
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise3
Large Enterprise7
 

Questions from the Community

Any advice about APM solutions?
The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not f...
What cloud monitoring software did you choose and why?
While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything els...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.
 

Also Known As

No data available
Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
 

Overview

 

Sample Customers

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
Avea, Maccabi Healthcare Services, TEB
Find out what your peers are saying about Dynatrace vs. OpenText Real User Monitoring and other solutions. Updated: March 2026.
885,264 professionals have used our research since 2012.