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IDERA Uptime Infrastructure Monitor vs Infraon IMS comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IDERA Uptime Infrastructure...
Ranking in Network Monitoring Software
87th
Ranking in IT Infrastructure Monitoring
74th
Average Rating
8.0
Reviews Sentiment
7.7
Number of Reviews
5
Ranking in other categories
No ranking in other categories
Infraon IMS
Ranking in Network Monitoring Software
83rd
Ranking in IT Infrastructure Monitoring
56th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
8
Ranking in other categories
Server Monitoring (32nd), Cloud Monitoring Software (48th)
 

Mindshare comparison

As of June 2026, in the Network Monitoring Software category, the mindshare of IDERA Uptime Infrastructure Monitor is 0.5%, up from 0.1% compared to the previous year. The mindshare of Infraon IMS is 0.5%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
Infraon IMS0.5%
IDERA Uptime Infrastructure Monitor0.5%
Other99.0%
Network Monitoring Software
 

Featured Reviews

Nafiu Garba - PeerSpot reviewer
Special Assistant to the Governor ICT COO at a tech services company with 201-500 employees
It offers different licensing types that allow you to extend the services to clients; it lets you look into device performance and optimization and helps apply best practices
What I like best about IDERA Uptime Infrastructure Monitor is that it offers different licensing types. Hence, it allows my organization to extend the services to clients and not just use the solution within the organization. My organization can leverage IDERA Uptime Infrastructure Monitor to learn more about how clients perform because the solution lets you monitor and optimize devices and apply best practices.
it_user1631601 - PeerSpot reviewer
GTM Manager at a computer software company with 201-500 employees
Our process efficiency has improved by having all the information in one place, which has reduced manpower
The product is great. We integrated the ticketing tool with the monitoring tool. The agent ID creation is very easy when using this tool. It is so user-friendly. The user interface is good and also the pricing is great. The user interface is good, even a business user or layman can raise a ticket. They provide an all-in-one monitoring tool. If an issue happens, it gets integrated with the email, then proactively that ticket is being raised, which is good. The reporting is good. It is very clear. It is a customized report; however you want it, you can customize it. We use the solution’s role-based dashboards. The head of IT wants to use it so he can see holistically what is happening, e.g., what are the tickets being raised, what is a major issue, and what escalations are happening. There are different dashboards that are customized. For our head of IT, we made a separate dashboard. Then, for the executives, we made a separate dashboard based on time, like hourly or daily. All these reports were customized. While they didn't provide a BI dashboard, they provide a kind of graphical dashboard for whatever the issue is. Once you click on a particular ticket, it drills down to the issue, what it is and when the issue was raised. The drill down is good. It is more like a business intelligence (BI) tool. You can just scroll and zoom in. It goes deep into the issue. Once you click a particular dashboard, it will take you to the next page, then it takes you to the issue. Infraon IMS provides workflow automation for real-world use cases. This makes our work easier. It is just drag and drop (no coding) to build the workflows. For example, a particular ticket is being raised. It gets routed to three important IT executives within our team. From our team, it gets routed to the next level. The learning curve is good. Initially, there were no issues. As soon as the users saw the product, they understood what the product was. There wasn't any kind of training required for this product because it is very straightforward.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Now with the features given through up.time we have over 300 + monitors constantly checking every environment that we have and also checking databases for errors."
"Easy to setup and begin monitoring."
"My organization can leverage IDERA Uptime Infrastructure Monitor to learn more about how clients perform because the solution lets you monitor and optimize devices and apply best practices."
"Customer Service: 5 stars! Excellent. Technical Support: 5 stars! Excellent."
"Being an engineering product, the customization is easy for us compared to SolarWinds and ManageEngine."
"Our response time is within 30 minutes for any support. This solution provides alerts immediately, so we are within our SLA, giving efficiency to our support."
"The most valuable feature is alerting. We get email alerts when a link is down that tell us which device is having a problem."
"With Infraon, everything is already built-in so you are able to plug-and-play with the system."
"Overall, it's a wonderful one-stop ITSM solution for infrastructure."
"The feature that I like the most and the best part is the customization."
"Once we installed this central system, our site engineers who provide the data started believing in the data's accuracy."
"The backup, restore, and comparison features are all good."
 

Cons

"What I want to improve in IDERA Uptime Infrastructure Monitor is the community aspect, where IDERA would provide customers with updates on functionalities, what comes next, what IDERA Uptime Infrastructure Monitor upgrades would be released, etc. I also want the sustainability of IDERA Uptime Infrastructure Monitor to improve."
"Maintenance windows need to be streamlined."
"While you can restrict particular users to only see subsets of the reports, it isn't as easy as it could be."
"Technical support could use some improvement in terms of their response times and diagnostic accuracy."
"I would like to see an integrated view of Infraon IMS and Infraon Desk. It would be very helpful if that were integrated into the solution."
"This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure."
"The GUI is in need of improvement. It is not drag-and-drop or easy to use."
"We have enquired if there are any possibilities of monitoring non-IPBS devices."
"This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets."
"There might be some features in other products that are currently not there in Everest IMS and can be included. I have not yet compared it with any other product."
"I would like to have the option to add a new device or meet with the next release. Right now, it needs to be done from the backend which results in a heavy reliance on R&D."
 

Pricing and Cost Advice

"I'm based in Nigeria, and the conversion rate affects the pricing for IDERA Uptime Infrastructure Monitor, but globally, pricing is reasonable. I'm rating pricing for the solution seven on a scale of one to ten."
"If you are looking for the best product with the best price, Infraon is the best product. We evaluated five to six products and finally felt Infraon was better because of the pricing model, especially because it was more flexible."
"The pricing is reasonable, given the features that they provide."
"Licensing is calculated on a per-user basis."
"The cost model is within our budget. I have less than 180 critical assets, but the moment that I have 1,000 assets, then the license model is totally different. I don't know whether they are capable of handling that kind of a load. They could revisit the licensing model."
"I think that the pricing for this solution is reasonable and varies by number of devices."
"We pay for a number of devices on the accounts and since it is on-premises, we pay the maintenance charges for the year."
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Top Industries

By visitors reading reviews
Construction Company
23%
Comms Service Provider
19%
Financial Services Firm
11%
Computer Software Company
5%
Manufacturing Company
18%
Financial Services Firm
15%
Outsourcing Company
13%
Construction Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise2
Large Enterprise3
 

Questions from the Community

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What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...
 

Also Known As

IDERA UIM, uptime software up.time
Everest IMS
 

Overview

 

Sample Customers

TeleComputing; Manitoba Hydro; Blevins Inc.; City of Malmö
Airtel, BSNL, BlackBox Corporation, ACT, Geojit, Canara Bank, Federal Bank, Corporation Bank, Birla Corporation, CESC Limited, Mphasis, GAIL, Udaan, Cowrks, SEBI, PowerGrid, ION, Summit Communications, National Information Technology Center (Nepal), Bhutan National Bank, Servion T, Greenlam, Translab Technologies, CMSIT Services, Nelco, HPCL, Navitas Life Sciences etc. 
Find out what your peers are saying about IDERA Uptime Infrastructure Monitor vs. Infraon IMS and other solutions. Updated: June 2026.
902,270 professionals have used our research since 2012.