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IFS Cloud Platform vs Kapture CRM comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IFS Cloud Platform
Ranking in CRM
29th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
32
Ranking in other categories
Customer Experience Management (12th), Field Service Management (2nd), Help Desk Software (22nd), ERP (20th), Activity Based Costing Software (10th), Enterprise Asset Management (EAM) (4th), Local Government CRM (12th), IT Asset Management (12th), IT Service Management (ITSM) (16th), License Management (3rd)
Kapture CRM
Ranking in CRM
59th
Average Rating
10.0
Reviews Sentiment
6.7
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the CRM category, the mindshare of IFS Cloud Platform is 0.8%, up from 0.8% compared to the previous year. The mindshare of Kapture CRM is 0.4%, down from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Mindshare Distribution
ProductMindshare (%)
IFS Cloud Platform0.8%
Kapture CRM0.4%
Other98.8%
CRM
 

Featured Reviews

reviewer2268153 - PeerSpot reviewer
Cloud Operations Engineer
Integrated planning has improved production scheduling and now reduces downtime and costs
The biggest friction point I have run into with IFS Cloud Platform is user adoption, which has been the biggest challenge, as different users in the organization need to get accustomed to the new processes after years of using spreadsheets and legacy systems, requiring training and a mindset shift, along with challenging data migration and process standardization. My advice to someone considering IFS Cloud Platform with a similar workflow is to spend sufficient time understanding and standardizing their business processes before implementing it, as the technology is very powerful, but the real value comes when processes, data, and teams are all aligned. I would rate my overall experience with IFS Cloud Platform as a 9 out of 10.
MK
SEO Analyst at AMC Square IT Services
The software can be easily accessed and operated with minimal training
It provides seamless omnichannel support for easily identifying the source of leads which saves a lot of time. Not many companies offer omnichannel support.  The software sends automated messages for customers' birthdays and anniversaries. Our customers love it. My company benefited from the…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is the distribution module."
"The solution overall is very versatile and flexible, especially compared to other products."
"I like the connectivity and interfaces. In V10, it's easy to modify the interfaces and layouts, but it's becoming more complicated in the cloud. IFS is excellent at asset maintenance and incident management. They have specialized modules for IFS that cover incident and asset management and everything else connected to finance. The reporting in IFS is also easy to use."
"Feature-wise, I like the way it provides inventory details...It is a stable solution."
"IFS Applications is based on industry standards that are using a multi-tier deployment model, making it much easier to integrate IFS Applications with other enterprise software packages, while its modern, easy-to-learn user interface offers many features for filtering, searching, and navigating."
"We could quickly understand what was going on and what the customer wanted to do."
"Having a young talented programmer, during the six years of use, we were able to save around 75 000 EUR preparing simple modifications using customization rather than ordering them in IFS / Partner."
"The platform is reliable and stable."
"The software can be easily accessed and operated with minimal training. All our employees are able to use the software without much practice."
"My company benefited from the sales analysis funnel which has given a beautiful visual representation of sales deal closures."
"The software sends automated messages for customers' birthdays and anniversaries."
 

Cons

"The biggest friction point I have run into with IFS Cloud Platform is user adoption, which has been the biggest challenge, as different users in the organization need to get accustomed to the new processes after years of using spreadsheets and legacy systems, requiring training and a mindset shift, along with challenging data migration and process standardization."
"Aspects of HR and payroll could be better."
"We have upgraded to the latest version right now. We have issues with the quality. We tried to enroll in their Evergreen program which was meant to help us adopt any service update or anything that the tool’s providers come up with."
"There are some stability issues."
"The integration is a bit complex, and post-implementation support services need to be improved. They have a service center based out of Sri Lanka. The support aspect is good, but the response time is a little slower than we anticipated. In the next release, it would be better if Warehouse Management could be improvised. They have a product line that's a data warehouse management system, but it's still premature and requires a bit of enhancement."
"There are certain digital features that need to be incorporated, such as IOP."
"The solution's initial setup process was complex...The technical support my company receives from the implementation partners of the solution is not that great."
"IFS Applications is not robust enough to handle high-volume transactions, so it's not suitable for larger enterprises."
"One or two leads may go missing due to downtime."
"While generating graphical representations, the software got hung."
 

Pricing and Cost Advice

"We pay for a license to use the solution, which is not very expensive."
"Pricing is an area that could be improved. They could be more competitive."
"There's an additional yearly cost for support."
"The product is reasonably priced."
"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."
"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."
"I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions."
"IFS Applications is expensive software, but it's on par with SAP and Oracle. It's for large enterprises and government entities and not for small and medium-sized enterprises. They have one licensing model, but if you want to have a module-specific license, they provide component-based licenses. Unlike SAP and Oracle, it doesn't have different levels of licensing. It's one level of licensing."
Information not available
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Top Industries

By visitors reading reviews
Manufacturing Company
12%
Outsourcing Company
12%
Comms Service Provider
9%
Construction Company
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise9
Large Enterprise10
No data available
 

Questions from the Community

What needs improvement with IFS Applications?
There are features that came up during implementation that we are not actually using today, such as field service management (FSM), because we do not have any field technicians visiting customer si...
What is your primary use case for IFS Applications?
My main use case for IFS Cloud Platform is for production planning, where I typically use it for production scheduling and for inventory management. When I open IFS Cloud Platform, the first thing ...
What advice do you have for others considering IFS Applications?
The biggest friction point I have run into with IFS Cloud Platform is user adoption, which has been the biggest challenge, as different users in the organization need to get accustomed to the new p...
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Also Known As

IFS Applications, Assyst, IFS Cloud
No data available
 

Overview

 

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia. 
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