One feature which we would like to have in the product is the inventory. For example, if I have the agent installed on each machine and server, why can't we fetch the inventory details from the console? If you look at the competition products such as CrowdStrike, they give clear visibility into what software is installed, what legitimate tools are installed, and what software is not even licensed or may not be secure to install. Those things are reported back to the concerned team, maybe the systems teams, and they can use it brilliantly. Unfortunately, Sophos Cybersecurity as a Service doesn't provide that kind of visibility into what software or tools are installed on a particular system. There is a feature which requires running what you call an XG script to fetch those kinds of details. However, it is not on the GUI as other competitor companies are providing. That is the one feature we really miss. In terms of service and support, I don't think there is an issue because it is already a brilliant five-star service support. The visibility feature that I already mentioned is the only primary feature which we are missing. The rest is absolutely fine. I don't think there is anything else which should be there.
