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Infor CloudSuite vs JD Edwards EnterpriseOne comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.2
Companies postponed a $7M plant expansion due to improved productivity and customer satisfaction, rating it 8 out of 10.
Sentiment score
5.6
Users report financial benefits from JD Edwards EnterpriseOne, citing stability, cost savings, and minimal resources needed for support.
Previously, there was significant development for customizations, but with JD Edwards EnterpriseOne, the necessary reports are readily available, reducing maintenance costs.
Director at Vertex Business Systems
 

Customer Service

Sentiment score
5.4
Infor CloudSuite's support is decent but faces global issues, especially with complex customizations and regional needs, prompting improvement.
Sentiment score
4.6
JD Edwards EnterpriseOne's technical support is responsive and competent, but complex issues may require preparation and persistence for resolution.
Here in Portugal, there's no direct support from Infor.
Executive Director at Onsearch
Technical support from Infor is rated an eight out of ten.
Key Account Manager at Cronon GmbH
On a scale of 1 to 10, I would rate customer service or technical support for Infor CloudSuite at about a seven.
Sr ERP Support Analyst at a university with 201-500 employees
Their support is expensive, and I don't think you're getting your bang for your buck.
Director of IT Applications at a manufacturing company with 1,001-5,000 employees
They act quickly, and the partners stay up-to-date with the latest innovations.
Chief Financial and Operating Officer at Aicrem Square
The technical support is a strong point, and I would rate it an eight on a scale of one to ten.
Director at Vertex Business Systems
 

Scalability Issues

Sentiment score
6.9
Infor CloudSuite supports growth with adaptability, strong integration, regular updates, and high user satisfaction, despite some scalability challenges.
Sentiment score
7.3
JD Edwards EnterpriseOne efficiently scales across businesses, ensuring reliable integration despite challenges, making it suitable for diverse industries.
It is suitable for any business size, from retail to manufacturing, and can grow with any business.
Director at Vertex Business Systems
 

Stability Issues

Sentiment score
6.8
Infor CloudSuite is highly stable with 99.99% uptime, though dependent on internet connectivity and client customization quality.
Sentiment score
7.6
JD Edwards EnterpriseOne is generally reliable with most users reporting high stability, especially with proper maintenance and updates.
Infor CloudSuite is very stable, provided there is a good internet connection.
Key Account Manager at Cronon GmbH
JD Edwards EnterpriseOne is very stable.
Director at Vertex Business Systems
I rate the stability of JD Edwards EnterpriseOne as a seven out of ten.
Commercial Controller at IFS
 

Room For Improvement

Infor CloudSuite requires improved documentation, IoT integration, user interface, and better pricing and customization resources for global markets.
JD Edwards EnterpriseOne needs improvements in UI, reporting tools, cloud features, customization, and industry-specific functionalities for better usability.
Implementing Birst isn't plug-and-play; it requires a team of technical resources to execute.
Project Manager, Program at SPTLabtech
In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long.
Key Account Manager at Cronon GmbH
In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.
Executive Director at Onsearch
JD Edwards should consider implementing more user-friendly interfaces and downloads to aid end users.
Commercial Controller at IFS
JD Edwards EnterpriseOne's analytics are not that helpful.
Director of IT Applications at a manufacturing company with 1,001-5,000 employees
I would like to see improvements in the analytical part of JD Edwards EnterpriseOne, specifically in the business intelligence aspect, to enhance its capabilities compared to bespoke solutions.
Director at Vertex Business Systems
 

Setup Cost

Infor CloudSuite pricing varies, seen as costly or cost-effective, with potential discounts impacting overall expense based on usage.
JD Edwards EnterpriseOne offers competitive pricing with a perpetual license, ideal for medium to large enterprises, but can incur extra costs.
Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.
Key Account Manager at Cronon GmbH
JD Edwards EnterpriseOne is perceived as expensive compared to newer applications.
Director at Vertex Business Systems
Initially, JD Edwards EnterpriseOne was priced very high, and the licensing is very expensive.
Director of IT Applications at a manufacturing company with 1,001-5,000 employees
 

Valuable Features

Infor CloudSuite enhances efficiency with robust features, user-friendly interface, and scalable architecture, benefiting diverse manufacturing operations.
JD Edwards EnterpriseOne provides user-friendly, scalable ERP solutions with extensive integration, customization, and advanced data management for improved business processes.
We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status.
Executive Director at Onsearch
With Infor CloudSuite, you can manage and maintain document profiles. With this feature, you can automate the dispatch of your documents either to customers or suppliers, significantly cutting down the admin time for your order processing team or procurement team.
Project Manager, Program at SPTLabtech
I have utilized the industry-specific functionalities of Infor CloudSuite, which have given me a better understanding of how the ERP system can work in regards to my sectors.
Sr ERP Support Analyst at a university with 201-500 employees
The integration between plant maintenance, stores, and financials is highly valued by my customers in the refinery business, as it allows for efficient maintenance processes and easily accessible financial information.
Director at Vertex Business Systems
JD Edwards EnterpriseOne manages multiple manufacturing modes in the same process effectively.
Chief Financial and Operating Officer at Aicrem Square
The multi-currency feature affects our global operations and helped us implement it across South Africa, Japan, Portugal, and South Korea.
Director of IT Applications at a manufacturing company with 1,001-5,000 employees
 

Categories and Ranking

Infor CloudSuite
Ranking in ERP
14th
Average Rating
7.8
Reviews Sentiment
6.1
Number of Reviews
19
Ranking in other categories
CRM (17th), Enterprise Asset Management (EAM) (3rd), Local Government CRM (6th), Product Configuration and Quoting (7th), Warehouse Management (4th), Cloud HCM (7th), Financial Close Software (7th)
JD Edwards EnterpriseOne
Ranking in ERP
9th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
63
Ranking in other categories
Activity Based Costing Software (5th), Production Planning (1st), Demand Management (1st)
 

Mindshare comparison

As of January 2026, in the ERP category, the mindshare of Infor CloudSuite is 2.1%, up from 1.4% compared to the previous year. The mindshare of JD Edwards EnterpriseOne is 2.4%, down from 3.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
ERP Market Share Distribution
ProductMarket Share (%)
JD Edwards EnterpriseOne2.4%
Infor CloudSuite2.1%
Other95.5%
ERP
 

Featured Reviews

AA
Project Manager, Program at SPTLabtech
Integrated planning has improved document automation but reporting and user experience still need work
There are areas where Infor CloudSuite can improve. I have touched on the pros and key strengths of Infor CloudSuite, but end-user feedback indicates that there are several areas where the user experience can improve. For instance, when it comes to reporting, it comes with a very limited number of reports, and the standard reports are clunky, requiring a technical resource or developer to enhance or make them presentable. Another area is user experience; it takes several clicks to get to the information, and the user interface isn't that intuitive. Compared to other solutions, such as top-tier options such as Oracle or SAP, this stands out as an area needing improvement. When it comes to integration, Infor CloudSuite does offer a great deal of flexibility. It comes with APIs, so you can integrate with any third-party systems you may use. On that front, it's sufficient; however, it does require some specialized resources, as it's not a layman's job, and developers need to help with the integration. This is generally the case for any ERP. The user interface could indeed be better, and there is a steep learning curve for users; it takes time for them to get accustomed to Infor CloudSuite's interface and forms. However, once users adapt, it becomes easier and smoother to navigate. There are great features associated with Infor CloudSuite, such as DataViews and Birst as a business intelligence tool, which can be integrated with the basic product. Implementing Birst isn't plug-and-play; it requires a team of technical resources to execute. Additionally, there is a feature that allows integration with Excel, which can be installed by your IT team.
Euan Ellis - PeerSpot reviewer
Director of IT Applications at a manufacturing company with 1,001-5,000 employees
Has supported global operations through multi-currency and modular customization
Oracle's support is not that good for JD Edwards EnterpriseOne. Their support is expensive, and I don't think you're getting your bang for your buck. For the cloud product, they do give you support, but everything is online and you might not get somebody. I would give Oracle's support for JD Edwards EnterpriseOne about a 6.5 on a scale of one to 10.
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Healthcare Company
9%
University
6%
Educational Organization
6%
Manufacturing Company
14%
Computer Software Company
9%
Financial Services Firm
6%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise10
Large Enterprise4
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise12
Large Enterprise32
 

Questions from the Community

What do you like most about Infor CloudSuite Industrial?
Some valuable features include improved transparency in sales processes, which has been vital for our operations.
What is your experience regarding pricing and costs for Infor CloudSuite Industrial?
As for pricing, I secured a favorable deal at around $80,000 yearly for 5 years, but it was a one-time opportunity.
What needs improvement with Infor CloudSuite Industrial?
While there are many advantages to using Infor CloudSuite Industrial, there are some drawbacks that could be addressed. Specifically, I believe there should be better clarity and agreement on all i...
What is your experience regarding pricing and costs for JD Edwards EnterpriseOne?
Initially, JD Edwards EnterpriseOne was priced very high, and the licensing is very expensive. I think Oracle has revised those prices. Competition has perhaps forced them to revise those pricing b...
What advice do you have for others considering JD Edwards EnterpriseOne?
I have experience with similar solutions and also this product, JD Edwards EnterpriseOne. I haven't worked with JD Edwards EnterpriseOne for the last 18 months, but I still know the product. I am f...
What needs improvement with JD Edwards EnterpriseOne?
JD Edwards EnterpriseOne's analytics are not that helpful. People generally attach other analytic solutions to it. This is something that JD Edwards EnterpriseOne could improve on.
 

Also Known As

SyteLine
No data available
 

Overview

 

Sample Customers

PRIDE Industries
TechNova Imaging Systems (P) Ltd, Jordan Petroleum Refinery, Hosun Universal Co. Ltd., Grupo Corporativo Papelera SA de CV, Label Technology Inc., Uniwax S.A., Al Jaber Group, SOMAR Corporation, SICIM S.p.A.,
Find out what your peers are saying about Infor CloudSuite vs. JD Edwards EnterpriseOne and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.