Infraon IMS vs ScienceLogic comparison

Read 45 ScienceLogic reviews

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93% willing to recommend

Infraon IMS

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Executive SummaryUpdated on Aug 6, 2024

ScienceLogic and Infraon IMS are two notable IT management solutions. ScienceLogic appears to have the upper hand in support and pricing, while Infraon IMS is favored for its comprehensive features.

Features: ScienceLogic is recognized for its advanced monitoring capabilities, extensive integrations, and robust alerting system. Infraon IMS stands out with its versatile feature set, ease of customization, and detailed analytics. Users find Infraon IMS offers more flexibility compared to ScienceLogic.

Room for Improvement: Users suggest ScienceLogic could improve its reporting features, provide a more intuitive training platform, and enhance its user interface. Infraon IMS users recommend enhancements in scalability, more frequent updates, and better documentation. Each product has distinct areas for potential development based on user feedback.

Ease of Deployment and Customer Service: ScienceLogic is highlighted for its straightforward deployment and responsive customer support. Infraon IMS receives favorable reviews for its deployment flexibility but has mixed feedback on support response times. ScienceLogic edges out on customer service reliability despite Infraon IMS offering broad deployment options.

Pricing and ROI: Users report ScienceLogic has competitive setup costs and delivers good ROI through its strong performance metrics. Infraon IMS, while perceived to be on the higher end of the pricing scale, is considered worth the investment due to its extensive features. Both products show a favorable return on investment, tailored to different budget preferences.

To learn more, read our detailed Infraon IMS vs. ScienceLogic Report (Updated: May 2025).

Infraon IMS vs. ScienceLogic

May 2025

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Helped 851,823 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Infraon IMS

Ranking in Network Monitoring Software

88th

Ranking in Server Monitoring

28th

Ranking in IT Infrastructure Monitoring

61st

Ranking in Cloud Monitoring Software

44th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

ScienceLogic

Ranking in Network Monitoring Software

25th

Ranking in Server Monitoring

12th

Ranking in IT Infrastructure Monitoring

22nd

Ranking in Cloud Monitoring Software

18th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Event Monitoring (7th), Unified Communications Monitoring (1st), IT Operations Analytics (7th), AIOps (7th)

Mindshare comparison

As of May 2025, in the IT Infrastructure Monitoring category, the mindshare of Infraon IMS is 0.2%, up from 0.2% compared to the previous year. The mindshare of ScienceLogic is 1.8%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Featured Reviews

Maharajan S

VSO at a computer software company with 501-1,000 employees

Provides data accuracy for availability and policy harmonization

The reporting capabilities are a challenge and could be improved. We have been trying to connect to it from our help desk ticketing system, because the ticketing system manages asset tracking, which has been a bit challenging for us. Otherwise, they give some reports that are okay, but we do not use them much because we work in the dashboard. This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure. I can take the report and show it to them from a compliance point of view. However, the moment we go to a SaaS model, I don't have control of the data and where the data is stored. I don't receive any complaints-based reports from the SaaS model.

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Michael Wenn

CEO / Co-Founder at Aiops ltd

Offers comprehensive monitoring and tool consolidation but integration complexity needs improvement

There is room for improvement in the speed of setting up the service and integrating PowerPacks. Although these prebuilt features are great, there is considerable complexity in bringing them together to create a unified dashboard. Even with many good integrations and deep visibility, the implementation takes time, especially when it doesn't involve these integrations. While some other companies have easier APIs, using this solution demands significant expertise. It's challenging for new customers to implement independently. The implementation speed of non-PowerPack or non-out-of-the-box integrations should be improved. Additionally, the AI automation feature is not yet very rich due to resource constraints supporting a wide platform.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Their discovery is very quick and they have a CSV file upload mechanism that allows you to onboard five thousand devices a day."

"The feature that I like the most and the best part is the customization."

"The backup, restore, and comparison features are all good."

"Our response time is within 30 minutes for any support. This solution provides alerts immediately, so we are within our SLA, giving efficiency to our support."

"The most valuable feature is alerting. We get email alerts when a link is down that tell us which device is having a problem."

"The role-based dashboards provide data points and charts and topology diagrams in a single window. It's like a spider web, where the application, connectivity, and everything is defined for each user of those applications."

"It is a stable product. After the initial configuration, you don't have to tweak it much. All systems of Everest IMS work perfectly."

"We use the solution to automatically trigger processes to help us resolve issues. The whole IT process has been automated, such as trying to map all the users and the escalation process. So, if any issue happens, we get an SMS and WhatsApp of the report. If there is a critical issue this has to be sorted out, like the entire data center being down, then there is an alarm."

"The power flow is great."

"I recommend ScienceLogic to other users."

"It has good monitoring capabilities across cloud environments, data centers, and hybrid environments."

"The most valuable features of ScienceLogic are AI and machine learning."

"When it comes to features, the power pack is the most valuable."

"ScienceLogic's custom enablement, which I can achieve as a Python developer, is unique."

"Its ITSM and EMS combination is really amazing. There is no need to purchase two products, one for ITSM and a second for EMS/NMS."

"The solution provides good infra-monitoring features."

More ScienceLogic pros

Cons

"I would like to have the option to add a new device or meet with the next release. Right now, it needs to be done from the backend which results in a heavy reliance on R&D."

"I would like to see an integrated view of Infraon IMS and Infraon Desk. It would be very helpful if that were integrated into the solution."

"We have enquired if there are any possibilities of monitoring non-IPBS devices."

"There might be some features in other products that are currently not there in Everest IMS and can be included. I have not yet compared it with any other product."

"Email support is a bit slow. Once you drop an email, it takes time."

"The GUI is in need of improvement. It is not drag-and-drop or easy to use."

"The graphical view of the topology does not show us all of the connectivity in our network, which is something that could be improved."

"This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure."

"I would like to see out-of-the-box standard dashboards for common services."

"One important area we feel could be improved is the UI. It takes a lot of clicks to do very simple tasks."

"ScienceLogic should provide detailed documents to customer as the current documents are not sufficient."

"We want to understand: how does the back end work? What if some problem occurs? What we can do? They need to provide more information."

"ScienceLogic could improve the implementation, it could be made easier."

"They should improve their support process and add chat."

"There are often bugs in new releases."

"ScienceLogic is working towards a kind of AI, DKAIRA enablement, but I find one dependency is the frequent need to rely on professional services."

More ScienceLogic cons

Pricing and Cost Advice

"We pay for a number of devices on the accounts and since it is on-premises, we pay the maintenance charges for the year."

"The cost model is within our budget. I have less than 180 critical assets, but the moment that I have 1,000 assets, then the license model is totally different. I don't know whether they are capable of handling that kind of a load. They could revisit the licensing model."

"If you are looking for the best product with the best price, Infraon is the best product. We evaluated five to six products and finally felt Infraon was better because of the pricing model, especially because it was more flexible."

"I think that the pricing for this solution is reasonable and varies by number of devices."

"Licensing is calculated on a per-user basis."

"The pricing is reasonable, given the features that they provide."

"The solution is license-based. It's between $8 and $15, depending on what you need from the product."

"Its price could be lower, but for what you pay, you got a lot of value from its features and functionalities. Customers always want a discount or a cheaper solution."

"Pricing between the two is quiet large therefore you can save some money if you don't require to collect all info on each device."

"I'm not the best person to discuss pricing, but what I do know is that it's a use-and-go structure. You use this much storage and pay this much for it. That's how it is. Every time, we continue to add a large amount of data to the environment."

"Decide what you want to monitor and only monitor those items. Absorb other elements as you grow."

"It comes with the OS built in, so no need to purchase an OS license or DB license."

"The pricing model for ScienceLogic could improve."

"The license of ScienceLogic is based on how many endpoints are used. The number of monitoring points you want to have."

More ScienceLogic pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which IT Infrastructure Monitoring solutions are best for your needs.

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Top Industries

By visitors reading reviews

Computer Software Company

18%

Construction Company

12%

Real Estate/Law Firm

12%

Financial Services Firm

11%

Computer Software Company

13%

Financial Services Firm

12%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is the best network monitoring software for large enterprises?

It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...

What do you like most about ScienceLogic?

The tool is quite easy to deploy, and it offers very good support.

What is your experience regarding pricing and costs for ScienceLogic?

ScienceLogic is not that expensive and is cost-effective overall.

What needs improvement with ScienceLogic?

ScienceLogic is working towards a kind of AI, DKAIRA enablement, but I find one dependency is the frequent need to rely on professional services. If the knowledge for implementation could be spread...

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Product Reports

Download Infraon IMS product report

Infraon IMS

May 2025

Download ScienceLogic product report

April 2025

Also Known As

Everest IMS

No data available

Overview

Infraon IMS is used for monitoring network status, managing critical IT infrastructure, and ensuring connectivity. It helps organizations automate processes, gain network insights, and manage firewalls in private and cloud environments.

Infraon IMS is designed to assist in monitoring leased lines, switches, data center services, and devices across different environments. It provides alerts, manages assets, supports ITSM rules, and handles ticketing and incident management. With its comprehensive reporting on uptime, downtime, and memory utilization, Infraon IMS delivers detailed insights facilitating efficient infrastructure management. The platform integrates seamlessly with various systems and simplifies operations through real-time network monitoring, customizable reports, and a role-based access control system.

What are Infraon IMS's key features?

Stable Performance: Ensures reliability and efficiency in monitoring and management tasks.
Ease of Customization: Allows adjustments to meet specific requirements.
Real-Time Dashboards: Enhances usability for non-technical users through intuitive interfaces.
Role-Based Access: Facilitates secure, controlled management.
Integration Capabilities: Streamlines operations with various platforms.
Alerting Mechanisms: Improves incident response with timely notifications.
Workflow Automation: Simplifies and accelerates routine processes.
Graphical User Interface: Increases user-friendliness and insight accessibility.

What benefits or ROI can users expect?

Automated Processes: Reduces manual effort, increasing efficiency.
Network Insights: Provides detailed data for proactive management.
Comprehensive Reporting: Delivers valuable information for decision-making.
Enhanced Security: Manages firewalls and links to ensure robust security.

Infraon IMS is implemented across diverse industries to manage and monitor IT infrastructures, from small to large-scale environments. It is especially beneficial in sectors needing reliable connectivity and efficient incident management, such as telecommunications, finance, and cloud service providers. The platform aids these industries in maintaining operational continuity and optimizing resource allocation.

EverestIMS

ScienceLogic is a comprehensive IT infrastructure monitoring solution that supports networks, servers, cloud environments, and applications, suitable for private cloud and on-premises deployments.

Organizations leverage ScienceLogic for its robust capabilities in monitoring IT infrastructures of all sizes. It offers granular discovery, integration with CMDB, and ticketing systems. Valued for its flexibility, incident automation, remediation, and real-time relationship mapping, it supports hybrid environments with scalable and efficient monitoring functionalities. AI and machine learning enhance its feature set, while ease of deployment and strong support are crucial benefits.

What are ScienceLogic's most important features?

Agentless Configuration: Ensures easy deployment without the need for agents.
Third-Party Integration: Seamlessly integrates with various tools.
Dynamic Component Mapping: Offers real-time relationship and dependency mapping.
Flexible Graphs: Allows custom visual representation of data.
Role-Based Access: Provides tiered access for different user roles.
Infrastructure and Event Management: Efficiently monitors hybrid environments.

What benefits and ROI should users look for?

Scalability: Handles environments of all sizes efficiently.
AI and Machine Learning: Enhances automation and incident management.
Ease of Deployment: Streamlines initial setup and reduces time to value.
Customization: Custom dashboards and reports cater to specific needs.
Comprehensive Support: Access to excellent support services.

ScienceLogic is implemented across multiple industries, including large enterprises, for its capability to handle complex IT ecosystems. Its integration with CMDB and ticketing systems ensures it fits within existing workflows. Organizations use it to monitor diverse infrastructure landscapes, ensuring seamless performance and quick incident resolution.

Sample Customers

Airtel, BSNL, BlackBox Corporation, ACT, Geojit, Canara Bank, Federal Bank, Corporation Bank, Birla Corporation, CESC Limited, Mphasis, GAIL, Udaan, Cowrks, SEBI, PowerGrid, ION, Summit Communications, National Information Technology Center (Nepal), Bhutan National Bank, Servion T, Greenlam, Translab Technologies, CMSIT Services, Nelco, HPCL, Navitas Life Sciences etc.

Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell