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UNICOM System Architect vs iServer comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

iServer
Ranking in Enterprise Architecture Management
9th
Average Rating
7.4
Reviews Sentiment
7.4
Number of Reviews
18
Ranking in other categories
Business Process Design (13th)
UNICOM System Architect
Ranking in Enterprise Architecture Management
22nd
Average Rating
6.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Enterprise Architecture Management category, the mindshare of iServer is 4.0%, down from 4.2% compared to the previous year. The mindshare of UNICOM System Architect is 1.6%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Architecture Management Mindshare Distribution
ProductMindshare (%)
iServer4.0%
UNICOM System Architect1.6%
Other94.4%
Enterprise Architecture Management
 

Featured Reviews

AHMEDIBRAHIM1 - PeerSpot reviewer
Enterprise Architecture practice head at Positive Side Consultancy
Enables flexible parameters for any process model and has a valuable document management feature
We use the product for various critical functions within our environment, particularly in a government entity, where it assists in governance, workflow management, and generating reports and live database activities. It enables flexible parameters for any process model iServer has valuable…
reviewer1261290 - PeerSpot reviewer
Project Manager at a government with 10,001+ employees
Useful for creating build-outs and architecture views, but requires a publisher add-on for some detailed reports
I don't use the tool or know a lot. It is going to have some shortcomings. When it comes down to publishing, we just found out this week that they actually have a publisher add-on. So, what we were trying to publish was not giving a detailed report about the architecture, views, etc. I just wish they had sent these to UNICOM and contacted them about add-on features for the publishing part of the tool.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I love how there are no milestone swimlanes."
"The product has a valuable customized model."
"The solution is easily modified to suit your needs."
"Process modelling through object creation and management is beneficial as a very effective change management of processes at the object level, because if you need to modify a process and it will impact other processes as well, the object changed automatically changes in other processes as well."
"It has helped having data lineage in the business cluster, which is used as control artifacts."
"Good and effective reporting features, which help in decision making."
"Central repository holding single version of truth."
"iServer is a solution that helps catalog enterprise architect solutions and catalog information."
"It is useful for creating build-outs and architecture views and for publishing reports and stuff like that for different programs."
"It has good end-to-end metamodel interrelationships."
 

Cons

"There can be some performance issues using the solution that should be improved. When you make modifications modify to files there are embedded data within that can take a while to process."
"It definitely needs help to improve the visual aspect of the solution."
"There are other solutions out there that have a better user interface."
"There could be features for process mining, process simulation, and analytics."
"iServer should invest in enhancing the capabilities of the embedded drawing tool, draw.io."
"We could allocate permissions to use only specific components to the users rather than the entire instance."
"Customer service can be improved as the vendor is based in UK. Having regional support could improve time and communications."
"The product is more expensive than Spark."
"UNICOM System Architect is quite a dated tool. The usability needs to be improved."
"They need to add reports that show the enterprise architecture perspectives, and the dashboards should be comfortable for the senior enterprise architects so that they can view the complete landscape."
"I don't use the tool or know a lot. It is going to have some shortcomings. When it comes down to publishing, we just found out this week that they actually have a publisher add-on. So, what we were trying to publish was not giving a detailed report about the architecture, views, etc. I just wish they had sent these to UNICOM and contacted them about add-on features for the publishing part of the tool."
 

Pricing and Cost Advice

"Aim for the exact number of people who shall define/review approve and view the processes, as it will impact the cost."
"The product has a moderate pricing."
"The price of iServer is reasonable compared to other solutions."
"They offer annual subscriptions for developing countries, which are not affordable for small or medium businesses."
"The solution is cheaper than its competitors."
"It's about 13K to set up and 9K for the license for three months. I think it's about 20K a year, but we haven't firmed up on pricing yet because the price depends on how long we commit to the solution."
"I don't remember the price. It is a different cost for just buying it, and then you have a maintenance cost, which you need to renew every year."
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Top Industries

By visitors reading reviews
Financial Services Firm
22%
Government
9%
Construction Company
7%
Manufacturing Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise3
Large Enterprise10
No data available
 

Questions from the Community

What needs improvement with iServer?
iServer should invest in enhancing the capabilities of the embedded drawing tool, draw.io. draw.io is a drawing tool used to draw architectural diagrams, flow diagrams, etc. It is an alternative to...
What is your primary use case for iServer?
We use iServer to establish an enterprise architecture function in our organization.
What advice do you have for others considering iServer?
I would recommend the solution to other users. Overall, I rate the solution a nine out of ten.
Ask a question
Earn 20 points
 

Overview

 

Sample Customers

Barclays, Cathay Pacific, Deloitte, British Gas, MasterCard
Apple, Facebook, Google, HSBC, PayPal
Find out what your peers are saying about UNICOM System Architect vs. iServer and other solutions. Updated: September 2026.
913,806 professionals have used our research since 2012.