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ARIS BPA vs iServer comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ARIS BPA
Ranking in Business Process Design
6th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
69
Ranking in other categories
Business Process Management (BPM) (11th)
iServer
Ranking in Business Process Design
14th
Average Rating
7.4
Reviews Sentiment
7.4
Number of Reviews
18
Ranking in other categories
Enterprise Architecture Management (10th)
 

Mindshare comparison

As of May 2026, in the Business Process Design category, the mindshare of ARIS BPA is 7.2%, down from 7.7% compared to the previous year. The mindshare of iServer is 3.5%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Design Mindshare Distribution
ProductMindshare (%)
ARIS BPA7.2%
iServer3.5%
Other89.3%
Business Process Design
 

Featured Reviews

BM
Consultant at KAFD DMC
Has improved process modeling and analysis while supporting integration with organizational data
The process design in ARIS BPA does help with our operational efficiency. What we are doing is object library management for various kinds of objects that we are using in ARIS BPA during our process modeling. We are using that to do a lot of analysis on how many times a system is being used in how many processes, who are the major stakeholders, and if we enhance one system, how is it going to impact other processes and integrated processes. This is helping us a lot. Everything related to ARIS BPA is helping us with regards to enhanced processes, strengthened controls, identifying risks, assessing process capabilities, and identifying where the gaps are and what kinds of activities within the processes are automated and manual. We are doing a lot of things with regards to the processes as it is at our heart. Processes are one thing and then we have different kinds of things which are related to it, such as SLAs, guidelines, and policy. We are identifying areas of improvement in other documents as well.
Antonios Lazanakis - PeerSpot reviewer
Senior IT Solution Architect at a financial services firm with 10,001+ employees
Flexible, easy to use, and easy to import data
We use iServer to establish an enterprise architecture function in our organization iServer is a very flexible platform for defining your own enterprise architecture model. It is very easy to import data, and we also have good integration with Visual Drawing Tools and SharePoint. The solution is…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"ARIS is very user-friendly compared to other BPM tools that I have used."
"It has helped me get some ideas across more clearly to my colleagues.​"
"It is a very helpful solution for process modeling, process measurement, and simulations."
"ARIS Reporting – Helps download valuable content from the tool in multiple formats."
"I am impressed with the tool's integration. It also facilitates collaboration in the organization."
"If used with clear strategy, it can provide a really powerful tool to analyze the whole Enterprise, from IT, Processes and Organization."
"Procedurally and architecturally improved analysis across the board."
"Features like SAP SolMan sync, Alfabet EA integration (another Software AG product)."
"There were lots of different requirements, and collaboration and review is one of the biggest things. There is also Office 360 integration, and there's flexibility to use it as a database as well."
"There were lots of different requirements, and collaboration and review is one of the biggest things, there is also Office 360 integration, and there's flexibility to use it as a database as well."
"iServer is a very flexible platform for defining your own enterprise architecture model."
"The solution has wide use within Microsoft products, and the integration with Microsoft products, in particular Microsoft Office, is great."
"The solution is easily modified to suit your needs."
"From September 2014 through January 2015, I received help from the tech support staff of iServer, who were very prompt and almost instantaneously responded, and if it was something difficult, they brought three to four people to talk with me and then solved the problem within minutes."
"Integrating the Microsoft documents to the product and visualization matrix where we can see the end-to-end relationship of the network is of great importance to our company."
"The solution has wide use within Microsoft products. The integration with Microsoft products, and, in particular, Microsoft Office, is great."
 

Cons

"Most of our customers and myself would expect that the next complementary step for this platform would be to offer easily customizable content governance."
"There are some things in the collaboration module that could be improved a little, such as the functionality which dynamically pushes notifications to interested people when a process changes during the Release Cycle Management workflow."
"Making it more customizable and easy to learn would be a benefit."
"When it looks like your ten-year-old has done something to present in grammar school, it is not the right thing to be showing at a high-level meeting."
"We do experience a lot of glitches with ARIS BPA."
"I could use more icons and other graphical elements.​"
"There are reports available in ARIS and you can modify them a bit if you want something more specific, but it's not that easy to adjust them and make modifications. It would be nice to have some kind of tool to do that, something that is more user-friendly for people who are not too technical, so that they could create reports the way they want them."
"While I have been using this tool for several years, other people just starting to use it find the learning curve steep."
"Requirements management needs to be improved."
"There are other solutions out there that have a better user interface."
"Customer service can be improved as the vendor is based in UK. Having regional support could improve time and communications."
"It's a very simple tool, which makes me concerned with the performance."
"It runs relatively slowly."
"The one issue is that if you want to import predefined work, you need to put the licensing model in."
"The performance is slow, which is something that should be improved."
"There can be some performance issues using the solution that should be improved. When you make modifications modify to files there are embedded data within that can take a while to process."
 

Pricing and Cost Advice

"This is absolutely not the cheapest solution in the market, but for large companies, the price is fine."
"It is an expensive solution."
"It depends on different parameters."
"Usually, our company buys technical support from the Software AG site. We bought the technical support for the first year of usage for ARIS version 6 and 7. So, when we migrated to ARIS version 7, we bought support only for the first year. Then, we didn't use it the next year. Our experience was that we use it only one to three times during the first year. Therefore, there wasn't much value for us to buy this service because we have no problem with using ARIS after the first year."
"Negotiate. Price is high so make sure you’re getting the best deal."
"In terms of pricing, it would be nice if it were more affordable."
"Prices are high. However, they are worth it if the organization utilizes the tool to its full potential."
"The price of the solution is reasonable."
"It's about 13K to set up and 9K for the license for three months. I think it's about 20K a year, but we haven't firmed up on pricing yet because the price depends on how long we commit to the solution."
"Aim for the exact number of people who shall define/review approve and view the processes, as it will impact the cost."
"The product has a moderate pricing."
"The price of iServer is reasonable compared to other solutions."
"The solution is cheaper than its competitors."
"They offer annual subscriptions for developing countries, which are not affordable for small or medium businesses."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
10%
Computer Software Company
9%
Comms Service Provider
6%
Financial Services Firm
22%
Government
9%
Manufacturing Company
8%
Retailer
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business32
Midsize Enterprise9
Large Enterprise47
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise3
Large Enterprise10
 

Questions from the Community

What is your experience regarding pricing and costs for ARIS BPA?
It is a bit expensive regarding ARIS BPA. However, ARIS BPA does save a lot of effort because this is one tool which can be used for multiple purposes and the viewers have the capability to perform...
What needs improvement with ARIS BPA?
We are not using any what-if scenario features in ARIS BPA. Currently, we are not using the performance monitoring and compliance checks features in ARIS BPA. We have plans to use them, but current...
What is your primary use case for ARIS BPA?
ARIS BPA is being used for process modeling, and we are planning to upgrade and enhance it for process mining and other purposes. We are using it for everything. Currently, we are doing HRMS integr...
What needs improvement with iServer?
iServer should invest in enhancing the capabilities of the embedded drawing tool, draw.io. draw.io is a drawing tool used to draw architectural diagrams, flow diagrams, etc. It is an alternative to...
What is your primary use case for iServer?
We use iServer to establish an enterprise architecture function in our organization.
What advice do you have for others considering iServer?
I would recommend the solution to other users. Overall, I rate the solution a nine out of ten.
 

Comparisons

 

Also Known As

ARIS, ARIS BPM
No data available
 

Overview

 

Sample Customers

Tesco, Weifu, Airbus, Siemens, Proximus, Alicorp, Sekerbank, Bancor, Philips,Sky, Emirates NBD, Dubai Municipality, Suva, U.S. Army, Australia Post, Westfalen Weser Energie - ARIS serves customers across all industries and of every size worldwide. Companies trust ARIS as the market leader for process excellence with more than 30 years of experience in the market, 10 million users worldwide, from 1 user companies to the Fortune 500.
Barclays, Cathay Pacific, Deloitte, British Gas, MasterCard
Find out what your peers are saying about ARIS BPA vs. iServer and other solutions. Updated: April 2026.
893,244 professionals have used our research since 2012.