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Isis Papyrus Customer Communications vs Quadient Inspire comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Isis Papyrus Customer Commu...
Ranking in Customer Communications Management (CCM)
7th
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Quadient Inspire
Ranking in Customer Communications Management (CCM)
1st
Average Rating
9.8
Reviews Sentiment
8.2
Number of Reviews
14
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Customer Communications Management (CCM) category, the mindshare of Isis Papyrus Customer Communications is 5.5%, up from 4.1% compared to the previous year. The mindshare of Quadient Inspire is 20.5%, up from 20.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Communications Management (CCM) Mindshare Distribution
ProductMindshare (%)
Quadient Inspire20.5%
Isis Papyrus Customer Communications5.5%
Other74.0%
Customer Communications Management (CCM)
 

Featured Reviews

it_user525924 - PeerSpot reviewer
Self Employed at a tech vendor
I value the document formatting and generation.
I value the document formatting and generation. It has evolved over time and has seen better days, but the capabilities are still very good. However, not for the high price. The product is good, but it is butchered to be a workflow engine, which it is not really designed for.
SP
Solutions Architect at Customer Centrics
Flexible, easy to use, and has fast output generation
Based on current market trends, Quadient has ticked all the boxes. For the next release, I would like to see more features in the Evolve Cloud offering. The Evolve Platform will be a game changer for Quadient as it will attract more enterprise customers who want to move their CCM platform to the cloud. The other CCM platform has its offering in the cloud, but it has some limited use cases.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The system has improved a number of customers' communication pieces, made them look better, and provided features to enhance them."
"Quadient Inspire has improved our efficiency all round in the data processing department; we have been able to take on jobs that we couldn't do before the implementation of Quadient Inspire and it has sped up the processing of data in an unbelievable fashion."
"The most valuable features of this solution are that it is truly multi-channel and completely modular."
"This solution does everything we need, plus so much more."
"We are able to provide a complex end-to-end solution to any of our customers very easily."
"It supports various types of input files and can generate different types of output files."
"In the past, we used other VDPs and we moved to Inspire Designer due to its ease of use, flexibility, and processing speed."
"Quadient is a complete solution package by which we can achieve everything in the customer communication domain."
"The feature we use on every job is the NS Splitter, which enables us to impose jobs two up on SRA3 paper seamlessly, allowing us to maximize print layout and costs savings."
 

Cons

"Everything is proprietary and the days are counted that it will last."
"They could add more functionality in near future in Inspire Interactive."
"More flexibility in editing."
"The help system is quite thorough if you know where to look, but I find that its search facility is perhaps not as extensive as it might be and often returns fairly random results unless the search terms used are very specific."
"The power and depth of the product mean that it can be quite difficult to see everything that is going on."
"Imposition would be the area that we would like to see improved."
"I would like more wizards to be included in the scripting module and perhaps an online training course on Udemy would be a useful asset."
"The product would be improved with the inclusion of support for address cleansing in all of the EU countries."
"In the (near) future I would love to be able to merge Excel XLS data with the same level of ease that we can currently merge CSV data sources (including text attributes, which are lost when using the CSV format)."
 

Pricing and Cost Advice

Information not available
"I can tell from my personal experience that if you know how to use the software, the return on investment comes in a really short time."
report
Use our free recommendation engine to learn which Customer Communications Management (CCM) solutions are best for your needs.
914,938 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
13%
Government
9%
Transportation Company
9%
Insurance Company
7%
Financial Services Firm
17%
Insurance Company
11%
Outsourcing Company
7%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise1
Large Enterprise3
 

Also Known As

Papyrus Platform, Isis Papyrus CCM
GMC Software Inspire
 

Overview

 

Sample Customers

Union Investment, Cyta, NFU Mutual, BNP Paribas (Suisse) SA, Raiffeisen Group Austria, RheinLand Insurance Group, Chinatrust Commercial Bank, Gebªhren Info Service GmbH (GIS), National Savings and Investments (NS&I), Paneon
Aetna, Allstate, Bradesco, Stralfors, Ping An Bank, KPMG, Aegon, Allison Payment Systems, TenStep, Pacific Life, Metlife, Transamerica, Societe Generale, Canacord Genuity, Pondres, Heeter, DTS Communicate, Melbourne Mail Management, Eximia, Brightsource, Salem One, Epsilon Data Management
Find out what your peers are saying about Quadient, Gupshup, OpenText and others in Customer Communications Management (CCM). Updated: August 2026.
914,938 professionals have used our research since 2012.