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Isis Papyrus Customer Communications vs Quadient Inspire comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Isis Papyrus Customer Commu...
Ranking in Customer Communications Management (CCM)
7th
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Quadient Inspire
Ranking in Customer Communications Management (CCM)
1st
Average Rating
9.8
Reviews Sentiment
8.2
Number of Reviews
14
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Customer Communications Management (CCM) category, the mindshare of Isis Papyrus Customer Communications is 5.6%, up from 3.7% compared to the previous year. The mindshare of Quadient Inspire is 17.1%, down from 28.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Communications Management (CCM) Mindshare Distribution
ProductMindshare (%)
Quadient Inspire17.1%
Isis Papyrus Customer Communications5.6%
Other77.3%
Customer Communications Management (CCM)
 

Featured Reviews

it_user525924 - PeerSpot reviewer
Self Employed at a tech vendor
I value the document formatting and generation.
I value the document formatting and generation. It has evolved over time and has seen better days, but the capabilities are still very good. However, not for the high price. The product is good, but it is butchered to be a workflow engine, which it is not really designed for.
SP
Solutions Architect at Customer Centrics
Flexible, easy to use, and has fast output generation
Based on current market trends, Quadient has ticked all the boxes. For the next release, I would like to see more features in the Evolve Cloud offering. The Evolve Platform will be a game changer for Quadient as it will attract more enterprise customers who want to move their CCM platform to the cloud. The other CCM platform has its offering in the cloud, but it has some limited use cases.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The system has improved a number of customers' communication pieces, made them look better, and provided features to enhance them."
"Its easy-to-learn scripting possibilities give unlimited possibilities for any task."
"Within our organisation Quadient has radically improved our setup and processing efficiency and has enabled us to offer clients options and turnaround schedules that would not have been possible previously (Print, PDF, Email, Data etc.)."
"We are able to provide a complex end-to-end solution to any of our customers very easily."
"The reports we produce are customised to a wide range of client type with the optional pages and sections numbering in their hundreds."
"It’s easier to maintain and edit communication, and it error-proofs our regulatory responsibility."
"The most valuable features of this solution are that it is truly multi-channel and completely modular."
"The most valuable aspect of Inspire is that it is constantly being upgraded to keep up with current market trends."
"The Inspire single solution was by far a better option."
 

Cons

"Everything is proprietary and the days are counted that it will last."
"One improvement would be to make the training modules or university free for users, as not all companies will pay for their employees to do the training and get the certificates."
"I feel the scripting modules are very powerful but are difficult to use if you do not have the programming knowledge."
"Imposition would be the area that we would like to see improved."
"The de-bug/help system is quite ambiguous at times and only works if you know where to look, but I find that its search facility is perhaps not as extensive as it might be and often returns fairly random results unless the search terms used are very specific."
"The help system is quite thorough if you know where to look, but I find that its search facility is perhaps not as extensive as it might be and often returns fairly random results unless the search terms used are very specific."
"The product would be improved with the inclusion of support for address cleansing in all of the EU countries."
"The power and depth of the product mean that it can be quite difficult to see everything that is going on."
"One improvement would be to make the training modules or university free for users, as not all companies will pay for their employees to do the training and get the certificates."
 

Pricing and Cost Advice

Information not available
"I can tell from my personal experience that if you know how to use the software, the return on investment comes in a really short time."
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Use our free recommendation engine to learn which Customer Communications Management (CCM) solutions are best for your needs.
893,244 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Insurance Company
11%
Educational Organization
9%
Manufacturing Company
9%
Financial Services Firm
20%
Insurance Company
10%
Computer Software Company
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise1
Large Enterprise3
 

Also Known As

Papyrus Platform, Isis Papyrus CCM
GMC Software Inspire
 

Overview

 

Sample Customers

Union Investment, Cyta, NFU Mutual, BNP Paribas (Suisse) SA, Raiffeisen Group Austria, RheinLand Insurance Group, Chinatrust Commercial Bank, Gebªhren Info Service GmbH (GIS), National Savings and Investments (NS&I), Paneon
Aetna, Allstate, Bradesco, Stralfors, Ping An Bank, KPMG, Aegon, Allison Payment Systems, TenStep, Pacific Life, Metlife, Transamerica, Societe Generale, Canacord Genuity, Pondres, Heeter, DTS Communicate, Melbourne Mail Management, Eximia, Brightsource, Salem One, Epsilon Data Management