ITRS Geneos vs Prometheus Group comparison

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ITRS Geneos

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Executive SummaryUpdated on Jun 8, 2025

ITRS Geneos and Prometheus Group compete in the real-time monitoring and IT operations management category. While ITRS Geneos provides more comprehensive monitoring with proactive alerts, Prometheus Group offers better scalability and integration with modern tech stacks.

Features: ITRS Geneos emphasizes real-time customizable monitoring with extensive plug-ins, making it well-suited for financial sectors. It offers proactive alerts, an attribute-based viewing tree, and integration capabilities for custom monitoring solutions. Prometheus Group is appreciated for its open-source nature, flexibility, and robust metrics collection. It integrates seamlessly with Grafana for visualization and excels in cloud environments with its scalable architecture.

Room for Improvement: ITRS Geneos can improve its historical logging, simplify configuration, and enhance its dashboard design for easier user navigation. Users also desire better cloud support. Prometheus Group needs improvements in its query language and visualization tools, more intuitive user interfaces, and better documentation for cluster support to improve ease of use and stability.

Ease of Deployment and Customer Service: ITRS Geneos primarily operates on-premises with technical support known for thorough issue resolution. However, its initial setup can be complex. Prometheus Group allows flexible deployment across public, hybrid clouds, and on-premises but could benefit from more efficient early-stage support and streamlined deployment procedures.

Pricing and ROI: ITRS Geneos is considered high-cost, especially with multiple applications, yet provides value due to its comprehensive monitoring capabilities, leading to significant ROI by reducing incident frequency and duration. Prometheus Group offers cost-effectiveness with its open-source nature, particularly attractive for organizations with limited operational expenses despite potential additional costs from managed services.

To learn more, read our detailed ITRS Geneos vs. Prometheus Group Report (Updated: June 2025).

ITRS Geneos vs. Prometheus Group

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Application Performance Monitoring (APM) and Observability

34th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (69th), IT Infrastructure Monitoring (48th)

Prometheus Group

Ranking in Application Performance Monitoring (APM) and Observability

10th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ITRS Geneos is 1.3%, up from 1.3% compared to the previous year. The mindshare of Prometheus Group is 3.0%, down from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

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MuhammadAzhar Khan

Senior DevOps Engineer at Alibaba Group

Free to use and provides valuable monitoring capabilities

Prometheus is a scalable and flexible tool that I can deploy on any cloud platform. It is free to use and provides valuable monitoring capabilities. It allows me to save money by avoiding costs associated with AWS native services like CloudWatch or Amazon Prometheus. The ability to deploy on any cloud platform or environment, including Kubernetes, is a major advantage.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The remarkable feature of Geneos is the dashboard. Geneos' flexible dashboard sets it apart from other monitoring tools. Other solutions have limitations in their dashboard design and can't be customized as much. The Geneos dashboard allows unlimited creativity."

"The NetProbe carries over 100 samplers which are capable of monitoring hardware, OS, and the application layer."

"Tons of default modules which are available out of the box"

"The clean and colorful UI and easy to use options like snooze and active times."

"The ability to logically normalize data gathered from multiple types of sources via pre-built plugins is extremely powerful. This functionality, coupled with the ability to import custom data via the Toolkit plugin allows Geneos to be leveraged to monitor every system in the enterprise."

"The flexibility of the product is most valuable. It is highly customizable. If you put your mind to it and think of something you could do, there's a good possibility you can get it integrated within the console, if it's not readily available. The simplicity or ease of customization has been valuable."

"This solution has helped provide relief to existing Level 2 teams, allowing them to focus efforts on in-depth problem analysis."

"Custom script toolkits"

More ITRS Geneos pros

"The good thing is it integrates well with the Grafana dashboard. It comes with a UI where you see everything as a graph."

"It has lots of APIs and libraries to integrate with any kind of language."

"The most valuable feature is that we can receive information in different formats."

"The sky is the limit because the solution is a flexible open box that can be used vastly to do anything you need to monitor applications."

"The solution can be deployed in thirty minutes."

"Prometheus provides a flexible and adjustable querying and describing time, allowing for more responsive monitoring."

"The solution offers an easy way to install and scratch values."

"Prometheus is an open-source product that helps mold and improve it per our requirements. It is a lightweight solution that gives you many different metrics you can use in your application. The product offers complete granularity of your infrastructure. It integrates seamlessly with other tools like Grafana, which offers dashboard visibility. Prometheus is an extensively used product. I haven't seen any organization that is not using it."

More Prometheus Group pros

Cons

"The dashboard feature is full of bugs. Grouping items results in a distorted dashboard."

"t needs to have better middleware integration for things such as application and Microsft SQL servers."

"I would like better access to the data that is being collected."

"Geneos' application monitoring could be improved a lot. Products like AppDynamics and Dynatrace provide the process thread-level monitoring, but Geneos lacks these capabilities."

"A lightweight version which could host more than 100 gateways, as we can see slowness while loading all our gateways."

"ITRS have started to make some major changes that we haven't taken on board yet, in the creation of dashboards and more visibility of the metrics that we collect. At the moment, that's something that's lacking, but I know they have addressed it. Still, it’s not that easy to create stuff to help with visibility and dashboarding in Geneos."

"Their cloud monitoring solution needs to be improved. I have already given them the feedback that it's not capable of meeting the latest technology needs."

"ITRS Geneos is not on the cloud at a time when everyone is moving to the cloud."

More ITRS Geneos cons

"The setup could be made easier for new users because it requires a bit of advance knowledge or experience."

"They could provide efficient logs in terms of clarity and ease of access similar to Datadog’s paid version."

"The initial setup of Prometheus is complex and rated one out of five in ease of setup."

"The DSL could be improved."

"There is a need for a more comprehensive overview of exporters, especially when dealing with many of them."

"Prometheus requires improvement on the query side."

"Improvements could be made to the user interface."

"The UI and GUI are areas of concern in the product."

More Prometheus Group cons

Pricing and Cost Advice

"Pricing and licensing is based on the requirements."

"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."

"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."

"You will get the best price if you get a single global deal."

"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."

"The pricing seems reasonable. We're happy enough with it."

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

More ITRS Geneos pricing and cost advice

"Prometheus is an open-source solution."

"The price of Prometheus is good, it is affordable because it is open source and there is no cost to it. You put it on your own server and the costs incurred completely depend on how you set it up."

"It is an open-source tool."

"The tool is open-sourced."

"My company uses the open-source version of the product."

"We have the open-source version, so we don't pay for it."

"Prometheus is available as an open-source product."

"The solution is free of cost."

More Prometheus Group pricing and cost advice

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Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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Top Industries

By visitors reading reviews

Financial Services Firm

74%

Computer Software Company

University

Construction Company

Financial Services Firm

24%

Computer Software Company

15%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ITRS Geneos?

I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

What do you like most about Prometheus?

The most valuable feature of Prometheus is its ability to collect metrics.

What is your experience regarding pricing and costs for Prometheus?

Prometheus is cost-effective for me as it is free. Using cloud-native alternatives like Amazon Prometheus would incur charges.

What is your primary use case for Prometheus?

I use Prometheus for monitoring purposes in IT infrastructure. It is particularly useful for environments using Kubernetes, as it monitors ports, containers, instances, and applications effectively.

Splunk AppDynamics vs ITRS Geneos

Comparisons

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Compared 23% of the time

Compared 15% of the time

Grafana vs ITRS Geneos

Compared 14% of the time

Splunk Enterprise Security vs ITRS Geneos

Compared 9% of the time

New Relic vs ITRS Geneos

Compared 6% of the time

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Zabbix vs Prometheus Group

Compared 13% of the time

Azure Monitor vs Prometheus Group

Compared 10% of the time

Dynatrace vs Prometheus Group

Compared 8% of the time

Apache SkyWalking vs Prometheus Group

Compared 8% of the time

Splunk AppDynamics vs Prometheus Group

Compared 3% of the time

More Prometheus Group Competitors

Product Reports

ITRS Geneos

Download ITRS Geneos product report

Download Prometheus Group product report

Also Known As

Geneos

No data available

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Prometheus Group specializes in robust monitoring and observability, offering comprehensive data collection, analysis, and visualization across cloud and on-premise environments. Its integration with tools like Python, Java, and Kubernetes enables users to track metrics efficiently.

Prometheus Group provides an open-source, customizable platform focused on flexibility and reliability. Its integration with Grafana enhances data visualization while supporting complex infrastructures for improved productivity. Users rely on its scalable architecture for effective monitoring and observability, aiding performance analytics and alerting. Despite its strengths, challenges with its query language and interface usability persist, along with a need for simpler setup. Enhancing documentation and reporting capabilities remains essential for broader adoption, especially among less technical users.

What are the standout features of Prometheus Group?

Integration with Python, Java, and Kubernetes: Provides seamless metric collection and analysis.
Log Comparison Dashboard: Enables efficient comparison for better insights.
Flexible Exporters: Gathers diverse data for comprehensive monitoring.
Lightweight Configuration: Ensures easy deployment and management.
Grafana Integration: Facilitates advanced data visualization.

What benefits or ROI should users expect?

Scalability: Adapts to rapidly changing environments and infrastructure demands.
Community Support: Benefits from continuous open-source community improvements.
Enhanced Productivity: Improves system performance analytics and alerting efficiency.
Comprehensive Monitoring: Provides detailed insights into server health and resource usage.

Prometheus Group is widely implemented across industries like cloud services and IT infrastructure. Organizations monitor infrastructure, applications, and databases, utilizing its capabilities for system scalability and health checks within Azure and Amazon ecosystems. Its integration with Kubernetes supports performance monitoring and ensures reliable data analytics, fostering comprehensive metric tracking.

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Information Not Available

ITRS Geneos vs. Prometheus Group