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JAMS vs UiPath Orchestrator comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 8, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.9
JAMS streamlines operations, reduces costs, enhances scalability, improves productivity, and allows developers to focus on development tasks.
Sentiment score
8.2
UiPath Orchestrator enhances ROI by boosting efficiency, cutting costs, aiding decision-making, and streamlining HR through automation.
The impact of UiPath Orchestrator's analytics on the decision-making process is important because it shortens the decision-making time, which helps customers.
 

Customer Service

Sentiment score
9.6
JAMS customer service is praised for responsiveness, knowledge, and helpfulness, with high ratings despite occasional delays in support.
Sentiment score
6.5
UiPath Orchestrator customer service is knowledgeable but faces delays during urgent issues; overall service ratings are positive.
Their response is prompt, exemplifying how support should be.
They are very quick to respond depending on the issue's severity.
Their support teams are not sufficiently qualified to support us in our needs.
It's on the better side, but still has room for improvement in the speed of response.
 

Scalability Issues

Sentiment score
6.0
JAMS scales well for large businesses, handling high job volumes efficiently, with flexible licensing and robust failover capabilities.
Sentiment score
8.1
UiPath Orchestrator is highly scalable, adaptable to various company sizes, with the cloud version offering superior flexibility and automation.
We might be underutilizing it, but as more jobs require processing, additional servers would be necessary.
The solution's flexibility in integration and scheduling across different environments suggests good scalability.
 

Stability Issues

Sentiment score
7.8
JAMS is highly stable and reliable, with minimal issues, widely trusted for mission-critical operations across diverse conditions.
Sentiment score
8.3
UiPath Orchestrator is highly stable and reliable, with few issues, often rating eight or nine out of ten.
We experience periods of major incidents annually due to capacity constraints, which result in job failures.
Being on the new version, there's been zero downtime.
The solution is stable and integrated well with other systems.
 

Room For Improvement

JAMS needs better search, intuitive interface, enhanced documentation, error messaging, database support, source control, and C# developer resources.
UiPath Orchestrator requires improvements in usability, integration, AI, documentation, code management, and cost-effectiveness for better market presence.
Another area for improvement would be the addition of source control for jobs internally, as this feature would solve several problems for me.
A major improvement would be the integration of AI to help us accomplish various tasks.
I would prefer if the tool was more intuitive and it is important to maintain simplicity instead of combining multiple functionalities, potentially through different licensing models to restrict features.
I would like to see high availability over two sites, with a main site and a disaster recovery working as an active-active solution.
In future updates of UiPath Orchestrator, I would want to see something that allows typing basic details of the workflow, which can then be used to design a text message workflow.
 

Setup Cost

JAMS offers cost-effective, flexible licensing with scalable options, remaining more affordable than competitors despite recent pricing changes.
UiPath Orchestrator pricing varies, appealing to some for cloud savings, but seen as costly compared to Microsoft Power Automate.
The price is fair considering the functionality and importance of the tool, although the increase did unsettle our management.
The pricing of UiPath Orchestrator is a bit high.
Regarding licensing costs and setup costs, the pricing is on the higher side compared to other RPA solutions that are entering the market, which are much cheaper, and sometimes we cannot retain customers because of this.
The price is about six on a scale from one to ten and needs improvement.
 

Valuable Features

JAMS offers flexible scheduling, automation, robust monitoring, and cross-platform support, enhancing productivity with seamless notifications and custom integrations.
UiPath Orchestrator offers robust integration, logging, and AI capabilities, enhancing data management, scheduling, and multi-team task automation.
This efficient feature has been invaluable, enabling us to streamline our workflow and enhance productivity.
The most valuable feature of JAMS is its user-friendly interface, especially after upgrading from version six to seven.
The centralized nature of UiPath Orchestrator provides a seamless experience for managing automation processes.
The benefits UiPath Orchestrator brings to the company are twofold: first is the accuracy it maintains, and second is time saving, especially for tasks that have to be performed on specific timelines, where robotic process automation comes in handy.
We use UiPath Orchestrator to connect with different applications, extract and analyze data by specific criteria, and send emails.
 

Categories and Ranking

JAMS
Ranking in Workload Automation
5th
Average Rating
8.8
Reviews Sentiment
7.6
Number of Reviews
35
Ranking in other categories
No ranking in other categories
UiPath Orchestrator
Ranking in Workload Automation
6th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
34
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Workload Automation category, the mindshare of JAMS is 2.0%, up from 1.3% compared to the previous year. The mindshare of UiPath Orchestrator is 0.9%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Workload Automation
 

Featured Reviews

Patrick Norton - PeerSpot reviewer
Support has been among the most helpful and knowledgeable we've ever worked with but performance monitoring needs improvement
The monitoring of the JAMS product and its performance is an area of concern for me. I also need better tools to adopt version seven. Another area for improvement would be the addition of source control for jobs internally, as this feature would solve several problems for me. JAMS has some quirks. It has a bit of a learning curve. Some exceptions are not intuitive, such as when a job is terminated due to exceeding its defined runaway time limit. This generates a misleading exception message that is difficult for new users to understand and requires experience to interpret correctly. Stalled jobs present a unique challenge, particularly when pushing a system like JAMS version six to its limits. While rare, these instances occur when jobs become unresponsive despite appearing in API queries but not in the monitoring console. Although workarounds exist, they highlight the need for improved native monitoring capabilities within JAMS. Currently, the system assumes flawless operation, necessitating supplemental monitoring tools to detect issues like excessive pending or stalled jobs, ensuring timely intervention by our teams.
Bantu Kumar - PeerSpot reviewer
Improves operational efficiency through its centralized dashboard and asset management
There are overwhelming features added to UiPath Orchestrator, which can lead to complexities. Permissions, roles, and queues sometimes result in conflicts, requiring deeper understanding. I would prefer if the tool was more intuitive, and it is important to maintain simplicity instead of combining multiple functionalities, potentially through different licensing models to restrict features.
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Financial Services Firm
14%
Healthcare Company
7%
Manufacturing Company
7%
Financial Services Firm
18%
Computer Software Company
17%
Government
10%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about JAMS?
I find the historical tracking feature of JAMS invaluable for reviewing past events.
What is your experience regarding pricing and costs for JAMS?
They recently switched to subscription-based pricing, which increased. The price is fair considering the functionality and importance of the tool, although the increase did unsettle our management.
What needs improvement with JAMS?
A major improvement would be the integration of AI to help us accomplish various tasks. AI could assist in simplifying operations and could potentially enhance the tool's capabilities.
What do you like most about UiPath Orchestrator?
Using UiPath Orchestrator, we can deploy tasks across different environments, including virtual machines, for both attended and unattended processes.
What is your experience regarding pricing and costs for UiPath Orchestrator?
Regarding licensing costs and setup costs, the pricing is on the higher side compared to other RPA solutions that are entering the market, which are much cheaper, and sometimes we cannot retain cus...
What needs improvement with UiPath Orchestrator?
In future updates of UiPath Orchestrator, I would want to see something that allows typing basic details of the workflow, which can then be used to design a text message workflow. As of now, almost...
 

Comparisons

 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

Teradata, Arconic, General Dynamics, Yum!, CVS Health, Comcast, Ghiradelli, & Boston’s Children’s Hospital
Information Not Available
Find out what your peers are saying about JAMS vs. UiPath Orchestrator and other solutions. Updated: July 2025.
861,490 professionals have used our research since 2012.