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JAMS vs UiPath Orchestrator comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 8, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.9
Organizations benefit from JAMS via cost-effective process automation, increased efficiency, and enhanced job management without expanding headcount.
Sentiment score
8.2
UiPath Orchestrator enhances ROI by boosting efficiency, cutting costs, aiding decision-making, and streamlining HR through automation.
The impact of UiPath Orchestrator's analytics on the decision-making process is important because it shortens the decision-making time, which helps customers.
 

Customer Service

Sentiment score
8.2
JAMS support is praised for expertise and responsiveness, offering quick issue resolution despite some variability in response times.
Sentiment score
6.5
UiPath Orchestrator customer service is knowledgeable but faces delays during urgent issues; overall service ratings are positive.
We contacted JAMS vendor, who guided us through the necessary steps, and after following their guidance, everything was resolved.
Their response is prompt, exemplifying how support should be.
They are very quick to respond depending on the issue's severity.
Their support teams are not sufficiently qualified to support us in our needs.
It's on the better side, but still has room for improvement in the speed of response.
 

Scalability Issues

Sentiment score
6.1
JAMS efficiently scales to support thousands of jobs daily, with minimal configuration, thanks to features like load-balancing.
Sentiment score
8.1
UiPath Orchestrator is highly scalable, adaptable to various company sizes, with the cloud version offering superior flexibility and automation.
We might be underutilizing it, but as more jobs require processing, additional servers would be necessary.
The solution's flexibility in integration and scheduling across different environments suggests good scalability.
 

Stability Issues

Sentiment score
7.2
JAMS is highly stable and reliable, with minimal downtime and issues mostly from external factors or outdated infrastructure.
Sentiment score
8.3
UiPath Orchestrator is highly stable and reliable, with few issues, often rating eight or nine out of ten.
We experience periods of major incidents annually due to capacity constraints, which result in job failures.
Being on the new version, there's been zero downtime.
The solution is stable and integrated well with other systems.
 

Room For Improvement

JAMS needs improved search, reliability, user interface, web client, documentation, integration, error messages, efficiency, and source control features.
UiPath Orchestrator requires improvements in usability, integration, AI, documentation, code management, and cost-effectiveness for better market presence.
Another area for improvement would be the addition of source control for jobs internally, as this feature would solve several problems for me.
If around 5,000 or more jobs run at a time, JAMS slows down, and we have to wait around five to 10 minutes or restart JAMS scheduler services.
A major improvement would be the integration of AI to help us accomplish various tasks.
I would prefer if the tool was more intuitive and it is important to maintain simplicity instead of combining multiple functionalities, potentially through different licensing models to restrict features.
In future updates of UiPath Orchestrator, I would want to see something that allows typing basic details of the workflow, which can then be used to design a text message workflow.
I would like to see high availability over two sites, with a main site and a disaster recovery working as an active-active solution.
 

Setup Cost

JAMS offers competitive pricing with flexible scaling and affordability, allowing cost savings while maintaining functionality for enterprise automation needs.
UiPath Orchestrator pricing varies, appealing to some for cloud savings, but seen as costly compared to Microsoft Power Automate.
The price is fair considering the functionality and importance of the tool, although the increase did unsettle our management.
Regarding licensing costs and setup costs, the pricing is on the higher side compared to other RPA solutions that are entering the market, which are much cheaper, and sometimes we cannot retain customers because of this.
The pricing of UiPath Orchestrator is a bit high.
The price is about six on a scale from one to ten and needs improvement.
 

Valuable Features

JAMS offers flexible job scheduling with automation, extensibility, and ease of use, supporting multiple platforms and reducing manual effort.
UiPath Orchestrator offers robust integration, logging, and AI capabilities, enhancing data management, scheduling, and multi-team task automation.
This efficient feature has been invaluable, enabling us to streamline our workflow and enhance productivity.
JAMS offers features that stand out, especially when compared with Control-M monitoring tool, where JAMS is easily accessible and simple to understand regarding the setups and jobs being bifurcated.
The most valuable feature of JAMS is its user-friendly interface, especially after upgrading from version six to seven.
The centralized nature of UiPath Orchestrator provides a seamless experience for managing automation processes.
The benefits UiPath Orchestrator brings to the company are twofold: first is the accuracy it maintains, and second is time saving, especially for tasks that have to be performed on specific timelines, where robotic process automation comes in handy.
We use UiPath Orchestrator to connect with different applications, extract and analyze data by specific criteria, and send emails.
 

Categories and Ranking

JAMS
Ranking in Workload Automation
3rd
Average Rating
8.8
Reviews Sentiment
6.8
Number of Reviews
36
Ranking in other categories
No ranking in other categories
UiPath Orchestrator
Ranking in Workload Automation
6th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
34
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Workload Automation category, the mindshare of JAMS is 2.1%, up from 1.5% compared to the previous year. The mindshare of UiPath Orchestrator is 1.0%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Workload Automation Market Share Distribution
ProductMarket Share (%)
JAMS2.1%
UiPath Orchestrator1.0%
Other96.9%
Workload Automation
 

Featured Reviews

Patrick Norton - PeerSpot reviewer
Support has been among the most helpful and knowledgeable we've ever worked with but performance monitoring needs improvement
The monitoring of the JAMS product and its performance is an area of concern for me. I also need better tools to adopt version seven. Another area for improvement would be the addition of source control for jobs internally, as this feature would solve several problems for me. JAMS has some quirks. It has a bit of a learning curve. Some exceptions are not intuitive, such as when a job is terminated due to exceeding its defined runaway time limit. This generates a misleading exception message that is difficult for new users to understand and requires experience to interpret correctly. Stalled jobs present a unique challenge, particularly when pushing a system like JAMS version six to its limits. While rare, these instances occur when jobs become unresponsive despite appearing in API queries but not in the monitoring console. Although workarounds exist, they highlight the need for improved native monitoring capabilities within JAMS. Currently, the system assumes flawless operation, necessitating supplemental monitoring tools to detect issues like excessive pending or stalled jobs, ensuring timely intervention by our teams.
Bantu Kumar - PeerSpot reviewer
Improves operational efficiency through its centralized dashboard and asset management
There are overwhelming features added to UiPath Orchestrator, which can lead to complexities. Permissions, roles, and queues sometimes result in conflicts, requiring deeper understanding. I would prefer if the tool was more intuitive, and it is important to maintain simplicity instead of combining multiple functionalities, potentially through different licensing models to restrict features.
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
13%
Manufacturing Company
9%
Healthcare Company
7%
Financial Services Firm
16%
Computer Software Company
14%
Manufacturing Company
10%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise7
Large Enterprise18
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise7
Large Enterprise20
 

Questions from the Community

What do you like most about JAMS?
I find the historical tracking feature of JAMS invaluable for reviewing past events.
What is your experience regarding pricing and costs for JAMS?
They recently switched to subscription-based pricing, which increased. The price is fair considering the functionality and importance of the tool, although the increase did unsettle our management.
What needs improvement with JAMS?
A major improvement would be the integration of AI to help us accomplish various tasks. AI could assist in simplifying operations and could potentially enhance the tool's capabilities.
What do you like most about UiPath Orchestrator?
Using UiPath Orchestrator, we can deploy tasks across different environments, including virtual machines, for both attended and unattended processes.
What is your experience regarding pricing and costs for UiPath Orchestrator?
Regarding licensing costs and setup costs, the pricing is on the higher side compared to other RPA solutions that are entering the market, which are much cheaper, and sometimes we cannot retain cus...
What needs improvement with UiPath Orchestrator?
In future updates of UiPath Orchestrator, I would want to see something that allows typing basic details of the workflow, which can then be used to design a text message workflow. As of now, almost...
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

Teradata, Arconic, General Dynamics, Yum!, CVS Health, Comcast, Ghiradelli, & Boston’s Children’s Hospital
Information Not Available
Find out what your peers are saying about JAMS vs. UiPath Orchestrator and other solutions. Updated: September 2025.
869,785 professionals have used our research since 2012.