Pega Platform and Jitterbit Vinyl compete in the business process management and application development category. Based on the data comparison, Pega Platform seems to have the upper hand due to its comprehensive enterprise-focused features and strong ROI potential, despite its high pricing and deployment complexity.
Features: Pega Platform offers robust case management, comprehensive cloud and on-premises deployment options, and a low-code architecture designed for swift configuration changes. Jitterbit Vinyl is known for its flexibility, rapid custom application development, and seamless integration with a variety of data sources, providing users without extensive coding experience an easy entry point.
Room for Improvement: Pega Platform faces challenges with UI customization, non-relational database integration, and high licensing costs. Jitterbit Vinyl could enhance its aesthetics in reporting and dashboarding and improve the UI for a more user-friendly experience, alongside enhancing its workflow engines.
Ease of Deployment and Customer Service: Pega Platform provides versatile deployment options across public, private, and hybrid clouds but can be costly and slow for smaller organizations. Jitterbit Vinyl primarily offers cloud-based deployment seen as straightforward, with customer service receiving positive feedback for its single licensing cost covering extensive use.
Pricing and ROI: Pega Platform is relatively pricey with costs tied to user volumes, case numbers, and deployment type, though users report significant ROI from improved efficiencies. Jitterbit Vinyl presents more predictable pricing typically involving a yearly fee, without additional user-based charges, offering value-driven pricing for scalable solutions.
I estimate that projects take days rather than weeks when using Pega Platform compared to traditional coding.
Pega Platform has positively impacted my organization, as they were using different technology before and have seen tremendous success and return on investment, so they are very happy.
The technical support from Pega is very low, rating a one or two out of ten.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
Pega's technical support team is very helpful.
Currently, big banking providers and insurance providers, even the members for healthcare payers, are using more than millions of operations on a daily or weekly basis.
For customer interactions, while the Pega Platform's AI-based decisioning and predictive analytics are great, the Process AI is not very popular yet, as it works on process data rather than customer data.
There are always areas for improvement, which they are addressing in every part of the patch releases.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
The pricing is expensive, and this is an issue.
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
From a licensing perspective, it is higher than the competition.
With Pega Platform, the development process becomes faster. For example, coding an application can take a couple of weeks or months but can be done in weeks using Pega Platform.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
The best feature is case management, which is so automated and does most of the things out of the box without requiring a lot of customizations.
| Product | Market Share (%) |
|---|---|
| Pega Platform | 6.1% |
| Jitterbit Vinyl | 1.0% |
| Other | 92.9% |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 9 |
| Large Enterprise | 14 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 15 |
| Large Enterprise | 69 |
Jitterbit's Vinyl (previously Zudy) is an enterprise low-code application platform that makes it easy to build scalable, end-to-end apps that are easily integrated with new and existing systems. Designed for large enterprises to solve complex business problems at scale, Vinyl empowers anyone to create fully integrated, bi-directional applications in weeks. Powerful enough for Full Stack Developers, intuitive enough for Citizen Developers/Business Technologists, Vinyl empowers you to create secure apps that run on any device, automate any business process, and integrate any data source without coding.
Create fully integrated, bi-directional applications
Utilize guided development and visual rule builders
Predictable pricing with no per-user fees
Integrate the entire ecosystem without impacting source data
Protect apps with enterprise-grade security
Integrate real-time data
Deploy apps via enterprise cloud, on-premise or hosted
Improve customer digital experience
For more information: www.jitterbit.com/product/viny
Pega Platform provides flexible business process management with a focus on rapid application development and automation through a low-code approach, enhancing efficiency across sectors.
Pega Platform is renowned for its ability to streamline operations with robust automation features, including robotic process automation and decision-making capabilities. Its intuitive interface and workflow management contribute to a reputation for enhancing business processes. Although users face challenges with integration limitations and high licensing costs, they benefit from rapid deployment and efficient process adaptations. The unified architecture reduces complexity, while case management and integration services support digital transformations in sectors such as banking, insurance, and healthcare.
What are the key features of Pega Platform?
What benefits and ROI should users expect?
In industries like insurance, banking, healthcare, and government, Pega Platform is implemented to automate diverse workflows, supporting initiatives from claims processing to customer onboarding. Enterprises use Pega for case management and digital transformations, valuing its out-of-the-box integrations and real-time reporting capabilities to boost operational automation and enhance customer experiences.
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