ServiceNow and Jitterbit Vinyl compete in the integration and automation solutions category. Based on feature comparisons, ServiceNow has a slight advantage due to its comprehensive suite that includes IT and business function modules, whereas Jitterbit Vinyl excels in ease of use and adaptability.
Features: ServiceNow offers extensive configurability, adaptability, and a strong ITSM framework, allowing users to tailor modular solutions across IT and business functions. Its customizability and automation capabilities are particularly noted. Jitterbit Vinyl excels as a no-code platform with rapid development capabilities, integrating seamlessly with various data sources to connect disparate systems efficiently.
Room for Improvement: While ServiceNow provides robust features, its complexity creates challenges in updates, customization, and its higher license pricing. Jitterbit Vinyl could improve its user interface aesthetics, enhance its workflow engines, and provide more comprehensive documentation for some of its advanced features.
Ease of Deployment and Customer Service: ServiceNow supports Public, Private, and Hybrid Cloud deployments, with generally positive customer service but varied technical support experiences. Jitterbit Vinyl is available on both Private and Public clouds, often providing quick response times but experiencing occasional quality declines due to rapid usage growth.
Pricing and ROI: ServiceNow has a complex and often higher pricing model, yet it offers significant ROI through increased efficiency. In contrast, Jitterbit Vinyl presents a simpler, more predictable pricing structure that is cost-effective with an annual flat rate for unlimited users, enhancing ROI by reducing development costs and improving deployment speed.
They have removed the costs associated with on-prem infrastructure, including data center costs, power costs, and physical server costs.
The return on investment is good when implementing for ourselves and for other clients.
Manually, there are huge numbers that come up because these integrated tools help organizations make the right decisions with all the information in one place, while manual methods lack visibility.
The support is exemplary and deserves a perfect rating.
Obtaining support for maintenance is the current challenge because they don't have a presence in the local market.
Whenever we have had issues, they have provided good support, and those issues have never recurred.
There are no limitations or performance issues with ServiceNow; it is cloud-based, so it is highly scalable and performs well.
It is capable of vertical scaling with no issues.
I rate the scalability of ServiceNow as an eight on a scale of one to ten.
It is cloud-based, so it is highly scalable and performs well.
I haven't faced any issues with stability; I've rarely seen any downtime.
ServiceNow is stable enough.
It makes no sense in my opinion, and they should offer the team at the front to help customize the product to fit each company's needs, as every company has different demands and forms of submitting a request that need adjustment over time.
My priority points for improvement are the UI glitches and modern AI technology integrations for faster incident management.
There is a need for bug or error tracking in ServiceNow.
ServiceNow's pricing can be justified if more functionality is required.
ServiceNow does come with a price.
ServiceNow is expensive for all regions.
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
Automation capabilities are impressive, bolstered by a vast repository of out-of-the-box connectors and plugins that facilitate integration with various applications worldwide.
The features of ServiceNow that I find most valuable include its ability to easily access ticket details if you know the ticket number, monitor the timeline of when the ticket was created, and see the current status.
| Product | Market Share (%) |
|---|---|
| ServiceNow | 6.5% |
| Jitterbit Vinyl | 1.3% |
| Other | 92.2% |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 9 |
| Large Enterprise | 14 |
| Company Size | Count |
|---|---|
| Small Business | 55 |
| Midsize Enterprise | 35 |
| Large Enterprise | 166 |
Jitterbit's Vinyl (previously Zudy) is an enterprise low-code application platform that makes it easy to build scalable, end-to-end apps that are easily integrated with new and existing systems. Designed for large enterprises to solve complex business problems at scale, Vinyl empowers anyone to create fully integrated, bi-directional applications in weeks. Powerful enough for Full Stack Developers, intuitive enough for Citizen Developers/Business Technologists, Vinyl empowers you to create secure apps that run on any device, automate any business process, and integrate any data source without coding.
Create fully integrated, bi-directional applications
Utilize guided development and visual rule builders
Predictable pricing with no per-user fees
Integrate the entire ecosystem without impacting source data
Protect apps with enterprise-grade security
Integrate real-time data
Deploy apps via enterprise cloud, on-premise or hosted
Improve customer digital experience
For more information: www.jitterbit.com/product/viny
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.
“The Smarter Way to Workflow”
ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.
ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.
ServiceNow offers service management software for industries including:
Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications
Reviews from Real Users
PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”
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