Kaseya VSA and Quest KACE SMA are leading competitors in the IT management software category. Based on the comparison, Kaseya VSA seems to have the upper hand with its integration and automation capabilities, although Quest KACE SMA is highly rated for asset management and deployment features.
Features: Kaseya VSA offers comprehensive remote management, robust automation, and deep integration capabilities with other Kaseya products. Notably, Live Connect and patch management stand out for efficient IT administration. Quest KACE SMA excels in its asset management, streamlining patch management, and boasts highly rated help desk and deployment capabilities, including software mass deployment.
Room for Improvement: Kaseya VSA's patch management and technical support response times require enhancements. Users desire better mobile device management and a more intuitive interface. Quest KACE SMA faces challenges in patch management scalability and could benefit from a more user-friendly interface and enhanced reporting capabilities.
Ease of Deployment and Customer Service: Both Kaseya VSA and Quest KACE SMA provide flexible deployment across on-premises, public, private, and hybrid cloud environments, with Kaseya offering more cloud options. Customer service is mixed for both, with Kaseya's support often slow, but effective post-contact, while Quest KACE SMA's support is satisfactory with room for improvement in responsiveness.
Pricing and ROI: Kaseya VSA is considered cost-efficient, especially when bundled with other services, offering substantial ROI despite some viewing it as pricey. Quest KACE SMA, competitively priced, delivers excellent value in asset management and patching capabilities, making the investment worthwhile due to comprehensive coverage and functional breadth.
The return on investment is seen in the quick access to information, good inventory management, and efficient systems management.
The customer service provides a fast response.
I would rate the customer support for Quest KACE Systems Management Appliance (SMA) as a 10.
The customer service is very good, providing quick customer support in Spanish.
The product is very scalable as it supports 10,000 thousand endpoints with just one appliance.
We have outgrown the size of one KACE appliance and are now running two.
Currently, we have to go into each org to deploy applications when we need them all across the university.
The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface.
It's always expensive for the customer.
My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.
The pricing is in the middle range of the market, not too expensive but not the cheapest either.
All modules are working well, and for me, it's a complete product.
Scripting has saved us hundreds of hours over the years when patching these vulnerabilities compared to how we did it before.
The most valuable features include simplicity, which makes systems management easier and faster, especially for device management.
Kaseya VSA (Virtual System Administrator) is a cloud-based IT management software that provides a comprehensive set of IT management tools for small and mid-sized businesses, including remote monitoring and management, help desk ticketing, patch management, and automated IT processes.
VSA provides a centralized platform for IT administrators to manage and monitor multiple devices and endpoints, including desktops, laptops, servers, and mobile devices. The software offers real-time monitoring, automated alerts, and reporting capabilities to help administrators quickly identify and resolve issues.
VSA also includes a help desk ticketing system for managing and resolving IT support requests, as well as a patch management module for keeping systems up-to-date and secure. Additionally, the platform offers a range of automated IT processes, including software deployment and inventory management, to help administrators streamline their work and improve efficiency.
Kaseya VSA Features
Kaseya VSA has many valuable key features. Some of the most useful ones include:
Kaseya VSA Benefits
There are many benefits to implementing Kaseya VSA. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Kaseya VSA is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it’s easy to use, has a good Live Connect feature, and its unified portal.
A Team Lead at a tech services company explains what he finds most valuable about the solution: “The ease of access and ease of use was great. When Kaseya is deployed on the customer's computer, we have access to the customer. We just need the computer's name or ID, or sometimes, if the user has the same name as their first name, we can find them that way.”
"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse,” says another Automation Team Lead at a tech services company.
PeerSpot reviewer Allan E., Director Of IT / Purchasing Manager at Macomb/St. Clair Workforce Development Board expresses, “One of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
Quest KACE Systems Management Appliance is a comprehensive tool for managing IT endpoints. It facilitates asset management, software distribution, and endpoint tracking while offering remote access capabilities and a centralized help desk.
Quest KACE Systems Management Appliance is designed for organizations that need efficient endpoint management. It offers a range of features like inventory tracking, automated patch management, and ticketing. By integrating with remote access tools such as Bomgar, Quest KACE helps reduce manual tasks involved in managing software updates and system deployments. Although it faces challenges in scalability and requires improvements in integration and reporting, it remains a versatile choice for asset tracking and endpoint administration.
What are Quest KACE SMA's key features?
What benefits should users consider?
Quest KACE Systems Management Appliance is implemented across industries for managing IT assets and endpoints, particularly where remote management and compliance are critical. It's employed in healthcare, education, and government sectors for efficient patch management, inventory control, and software deployment, aiding organizations in managing security accreditations and centralizing help desk operations.
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