Salesforce Platform and KiSSFLOW are competitive products in the enterprise software market. Salesforce Platform has an upper hand due to its robust customization and scalability, appealing to larger organizations with complex needs, while KiSSFLOW offers simplicity and fast implementation, making it ideal for smaller teams or less technical users.
Features: Salesforce Platform offers extensive customization options, scalability, and comprehensive integration capabilities. KiSSFLOW provides an intuitive design, straightforward workflow processes, and user-friendliness.
Room for Improvement: Salesforce Platform users suggest enhancing the user-friendly design, simplifying platform complexity, and improving initial setup. KiSSFLOW users indicate the need for more advanced features, enhanced customization, and more robust capabilities for complex workflows.
Ease of Deployment and Customer Service: Salesforce Platform's deployment can be complex and time-consuming, requiring significant setup and configuration but benefits from comprehensive customer service and support. KiSSFLOW is celebrated for quick deployment and minimal setup, but customer support receives mixed reviews.
Pricing and ROI: Salesforce Platform has higher setup costs but offers a higher return on investment for those leveraging its full capabilities. KiSSFLOW provides an affordable initial setup and quicker ROI due to its ease of use and fast implementation.
Salesforce saved about 40% to 50% of my time by allowing me to manage and maintain client data and account progress.
Salesforce's scalability was not a problem.
We are using it globally in thirty countries.
Salesforce Platform is absolutely scalable for us.
We have never had any problems with it.
On occasion, we had to log in and out frequently, open tickets with our IT team for account reconfiguration, or request permissions to access the system.
Sometimes the system is stuck when many users are using it.
Using AI extensively to make the platform easier to use would also be beneficial.
Salesforce could improve by adding more capabilities to the dashboard, such as additional fields for more filters and more control over what I would like to see.
AI should pick up and send us a reminder from the notes.
Salesforce Platform may be on the expensive side.
This integration allows us to manage customers from all aspects in one place, providing a clear view.
It serves as a central repository, and it's an automation tool for our sales team.
The most useful features of Salesforce Platform for us include lead generation, lead management, and pipeline management.
| Product | Market Share (%) |
|---|---|
| Salesforce Platform | 5.8% |
| KiSSFLOW | 0.8% |
| Other | 93.4% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 3 |
| Large Enterprise | 6 |
| Company Size | Count |
|---|---|
| Small Business | 38 |
| Midsize Enterprise | 26 |
| Large Enterprise | 38 |
Salesforce Platform is a tool that provides application building with open application programming interfaces (APIs), integration tools, back-end services, starter templates, and developer environments. With a low-code interface, users are able to build applications and benefit from automated processes. The product helps customers to increase work productivity and save on IT costs through efficient, easy-to-understand, methods for creating applications.
Salesforce Platform allows companies to build and operate intelligent applications at scale and share them with employees and customers in real time. The tool secures companies' data while connecting and synchronizing it simultaneously across their Customer 360 accounts. The main components of the product are:
Salesforce Platform Features
Also referred to as a “drag and drop app builder," this solution offers various features for customers to create intelligent applications and build personalized services for clients, partners, and employees within the apps.
Salesforce Platform Benefits
The benefits of using Salesforce Platform include:
Reviews from Real Users
A vice president at a healthcare company values Salesforce Platform because it is flexible and user-friendly with helpful pre-built schemas.
Peter G., a senior technical consultant at a tech services company, rates Salesforce Platform highly because it is intuitive, quite easy to learn, and stores all kinds of relevant sales information.
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