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LEAPWORK vs SmartBear TestComplete comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

LEAPWORK
Ranking in Test Automation Tools
22nd
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
3
Ranking in other categories
No ranking in other categories
SmartBear TestComplete
Ranking in Test Automation Tools
6th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Functional Testing Tools (8th), Regression Testing Tools (5th)
 

Mindshare comparison

As of August 2026, in the Test Automation Tools category, the mindshare of LEAPWORK is 1.7%, up from 1.5% compared to the previous year. The mindshare of SmartBear TestComplete is 5.6%, down from 5.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Test Automation Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete5.6%
LEAPWORK1.7%
Other92.7%
Test Automation Tools
 

Featured Reviews

VS
Test Associate & Manager at IGT Solutions
The product has a user-friendly UI, and it provides good support, but it is expensive and difficult to setup
We are partners with the product. We use it for end-to-end automation. We can automate server-based and web-based applications. We can also do continuous integration and continuous delivery It is a low-code/no-code automation tool. The UI is user-friendly. It supports web-based and browser-based…
Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"As a testing tool, it is great; it does exactly what we need it to do, and it is very robust in the number of features that you could support for testing."
"Anyone can use LEAPWORK because it is a no code solution that removes the need for a developer."
"It provides automated testing. Instead of us doing manual testing, we can utilize Leapwork, and it tests most of our critical processes. In the next phase, we also plan to do some process work with it, such as using Leapwork to create reports or provide certain extracts of data."
"The UI is user-friendly."
"The most valuable of this solution is the no code option. It offers drag and drop when it comes to development and removes the need for a developer."
"After NPAPI was unsupported by Chrome, our test runs were halted on Chrome for a previous version of TestComplete, and they started running again with version 11.11."
"It's very helpful that, when you have a recording in one application, in one navigator, you can replay every step in different applications."
"The solution's most valuable aspect is how easy it is to create tests."
"After TestComplete, we have been able to reduce that time to less than one week."
"The most valuable feature of this solution is its ability to integrate with Azure DevOps for continuous integration and deployment."
"Customer service and technical support responsiveness are high. Everyone is very professional."
"In TestComplete, I saw a conformed package of a tool that kept everybody in consistency. The team was able to regenerate further tests without having to manipulate more code because the record feature is great."
"The solution helps improve the stability of our product. It also decreases the work of our manual quality assurance engineers."
 

Cons

"The only thing that I don't like about the product is the need to deploy agents on the laptops of people doing the testing."
"This solution could be improved by offering better reporting related to the integration into Azure DevOps."
"The initial setup is difficult."
"The only thing that I don't like about the product is the need to deploy agents on the laptops of people doing the testing. So, you have an agent on a server, then you have an agent on the laptop of the person who is doing the testing, and that seems like a lot of stuff and a kind of anti-cloud. Why do I have to deploy agents on people's machines in order to do something in the cloud? I'm sure they're doing that so they can monitor their licensing and all that stuff, but it is not necessarily a friendly process."
"It is a very comprehensive tool, and there is a significant learning curve to being able to adopt the tool. Because it does so much, there is only so much that you can learn. You can, however, do some simpler things right away. They do have a kind of boot camp where some of their experts engage with you, and during that time, you can work on the top initiatives that you want to do, and that's a good process. After you start using the tool, there is a lot more that you would want to do."
"We were testing handheld barcode scanners running WindowsCE with many menus of warehouse functions, and our biggest problem was the timing between input and responses."
"Right now, the product only supports Windows."
"In SmartBear TestComplete the integration with Jenkins could be easier. Additionally, some of the controls could have better customization options. For example, if a grid is used and it contains multiple controls within it, it can be a checkbox, radio button, or any kind of control, the way the Object Spy is operating currently there is a lot of room for improvement."
"The solution needs to extend the possibilities so that we can test on other operating systems, platforms and publications for Android as well as iOS."
"We did not maximize our ROI until we put somebody full-time on our TestComplete endeavours. The tool does have a learning curve, and it wasn't until we had an in-house expert on it that we began to see the benefits of automated testing over traditional QA roles."
"Technical support can be improved by being more efficient in responding to questions."
"Product is not stable enough and it crashes often."
"Name Mapping feature should be clearer. Whenever I use it, I do not really know what will work and what will not work."
 

Pricing and Cost Advice

"The product is not cheap."
"We got a deal on it for the first year. We're paying $8,000."
"The product is becoming more and more expensive."
"It is approximately $6,000 a year."
"My advice so far, is that while it’s not quite as powerful and easy to use as UFT, its price tag more than makes up for it."
"The solution is around $1500. Some are perpetual licenses, and some get a yearly report card."
"The price of SmartBear TestComplete could be less. The main challenge is when it comes to node-locked. They should use a subscription model, such as a monthly-based subscription or, a quarterly-based subscription. Their floating license is very expensive, and this high price should be reduced or provide, at a minimum, a subscription model."
"TestComplete now have come up with three modules (Web, Desktop & Mobile), so based on the type of product for automation, it is adequate to purchase the required module."
"This is a pay-per-use service that is not expensive, and cost-efficient if you have a small team."
"The licensing costs are in the range of $1,000 to $3,000."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Insurance Company
10%
Computer Software Company
9%
Manufacturing Company
7%
Manufacturing Company
13%
Financial Services Firm
10%
Construction Company
10%
Outsourcing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise19
Large Enterprise32
 

Questions from the Community

Do you recommend Leapwork? How is Leapwork pricing?
Do you recommend Leapwork? I absolutely recommend Leapwork. In fact, I consider it to be one of the best test automation tools. I like it because it provides many benefits. Some of the ones I fin...
What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What is your primary use case for SmartBear TestComplete?
We are using SmartBear TestComplete ( /products/smartbear-testcomplete-reviews ) for automation over applications.
 

Overview

 

Sample Customers

Samutec
Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Find out what your peers are saying about LEAPWORK vs. SmartBear TestComplete and other solutions. Updated: June 2026.
908,800 professionals have used our research since 2012.