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LiveAgent vs N-able MSP Manager comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
641
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (1st), AI Legal & Compliance (1st), AI Finance & Accounting (1st), AI Procurement & Supply Chain (1st)
LiveAgent
Average Rating
8.0
Reviews Sentiment
7.6
Number of Reviews
2
Ranking in other categories
Help Desk Software (39th), IT Service Management (ITSM) (34th), Knowledge Management Software (16th)
N-able MSP Manager
Average Rating
7.8
Reviews Sentiment
6.5
Number of Reviews
5
Ranking in other categories
Help Desk Software (24th), IT Service Management (ITSM) (21st)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
it_user1729971 - PeerSpot reviewer
Assistant customer support manager
Prioritizes tasks and easily organizes messages and responses
I've not really noticed anything that needs to be improved with the solution. Generally, I enjoyed everything. Every feature LiveAgent has was a seamless journey for me. Maybe there are others who might notice one or two flaws on LiveAgent. I use LiveAgent, but based on my position in the company as a live chat professional, there is a level that I am restricted to. There are other products that are more popular and effective than LiveAgent, like Zendesk and HubSpot. They are among the most popular live chat products, and they have more users. I will advise that LiveAgent should look at what these other people are doing and use it to improve themselves. LiveAgent should add more functionalities.
GK
CTO at InTTrust SA
Ticketing has helped prioritize support tasks while contract and project management have required better integration and pricing flexibility
I don't know if N-able MSP Manager could have some additional features in the future to make it more competitive because it might already be available and I'm not aware of it.I cannot say that N-able MSP Manager dashboard is intuitive, but I don't see any big difference with ManageEngine. From the deployment perspective with N-able MSP Manager, I cannot have higher expectations because it is a SaaS solution, so it was deployed as is from the technical perspective. From the business perspective, the deployment is complex, but I cannot tell you that it is less complex than ManageEngine. The main reason that made me change my mind and proceed with ManageEngine is the availability of add-ons in combination with their pricing.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Workbench, which is a development tool, is very friendly. It is complete. Compared to Power Automate, Automation Anywhere is much more comprehensive and easy to understand."
"Recorders and Bot Insights are very valuable features."
"The initial deployment of Automation Anywhere is user-friendly, the wizards are self-explanatory, it is a very low-code environment that allows flexibility to explore based on the project's complexity, and overall I believe Automation Anywhere is a very user-friendly tool."
"We have seen increased productivity, because what used to take about two days to finish with laymen doing computer work, a bot can finish within a seven to eight hour time frame, meaning we are removing a lot of man-hours."
"Automation Anywhere has made it very easy for you to install, they've got the tools to make it very simple for you to create a quick, small application and to get out there."
"It is easy and simple to use with its drag and drop functionality."
"Instead of packages like other RPA tools, I think the repo check-in and check-out feature enables the same in AA."
"We can do automation for some complex issues."
"I like that this solution provides the history and control over every process connected to a building so we can see everything that's happened since we started using this solution."
"Provides service level optimization."
"My experience with LiveAgent so far has been a seamless one."
"The most valuable feature was how the solution helped us to prioritize tasks."
"This is a premier product and it has been around for a long time."
"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."
"At a significantly lower price, I managed to get project management modules, contract management, and CMDB, which were not all available in N-able MSP Manager."
"I am impressed with the tool's integration with our mail system."
"Don't get scared of the price tag because it's definitely worth it."
"We are an MSP, and for what we do, we have one centralized dashboard, and even though we're a small IT team, we can manage a ton of clients with a lot of automated processes, even for patch management."
"The best advantage for us, since we use all N-able products, is that the MSP portal centralizes everything."
 

Cons

"The AA portal should not give us pop-ups every time a bot agent is updated."
"I'd like to see the stabilization of Co-Pilot and integration with multiple products... In the future, I will require integration with SAP Oracle, Atlassian, and Service Now. The contact center vertical is important..."
"New versions keep coming up. The challenge for us is to have the downtime to do the migrations. This could be improved upon. We would like fewer version changes and upgrades happening to the application. While the downtime is not that much, depending on the business processes, there are times few critical processes are running on a daily or hourly basis. We would expect the downtime to be even less for them."
"Automation Anywhere could use to be more stabilized."
"In A2019 it does not display the exact running status, but rather it displays the previous one."
"When we are moving from one version to another version, it's very difficult because most of the features stop working."
"Bringing a DevOps model for bot implementation integrated through private bot store might be a good idea to improve the tool."
"Their bot runners could be made to handle multiple payloads at the same time because if I want to run multiple parallel operations, the number of bot runners that I have to buy just keeps increasing. It is adding to the cost. However, there is a possibility that we don't need that many bot runners, and we can run multiple operations in a bot runner. This would be a great addition to have."
"There are other products that are more popular and effective than LiveAgent, like Zendesk and HubSpot."
"Connection to other softwares could be improved."
"There are other products that are more popular."
"I'd like to see an improved API to the system, rather than other softwares having to trigger everything."
"The tool needs to improve its customization of the user interface."
"Its reporting is lousy and bad. It is not as good as it should be."
"Comparing the pricing of N-able MSP Manager to ManageEngine, it is a little bit too high."
"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."
"There are too many products out there. What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."
"I'd like to see a way to import contacts in bulk using an Excel sheet or another import method."
 

Pricing and Cost Advice

"Cost is the biggest area in need of improvement for Automation Anywhere. Annually it's $250,000. That's what deterred us right away."
"The cost is at the highest end of the spectrum."
"No one is balking at the cost. They are market rates and will change, but no one is saying, "That is ridiculous or impossible." They are saying, "Show me the ROI and prove that the cost is accurate.""
"This is a comprehensive automation offering with a scalable architecture and flexible pricing models."
"AA comes at a more affordable price than the other tools."
"The licensing needs to be made simpler or shortened."
"Yearly, our licensing costs are about $90,000 to $100,000. There will be additional licensing costs when we add more Bot Runners to our infrastructure."
"Automation Anywhere's pricing is significantly higher than other RPA solutions."
Information not available
"I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."
"I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."
"Don't get scared of the price tag because it's definitely worth it."
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Manufacturing Company
12%
Construction Company
11%
Computer Software Company
7%
No data available
Construction Company
18%
Financial Services Firm
7%
Comms Service Provider
7%
Media Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business154
Midsize Enterprise82
Large Enterprise536
No data available
No data available
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
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What needs improvement with N-able MSP Manager?
I don't know if N-able MSP Manager could have some additional features in the future to make it more competitive beca...
What is your primary use case for N-able MSP Manager?
I am deploying it for my company.I inherited an implementation with N-able MSP Manager that was not quite good. I fac...
What advice do you have for others considering N-able MSP Manager?
I use N-able MSP Manager ticketing system.It has helped to prioritize tasks. At the level that I am aware of the prod...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
No data available
SolarWinds LOGICnow, SolarWinds MSP Manager
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University
Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology
Find out what your peers are saying about LiveAgent vs. N-able MSP Manager and other solutions. Updated: June 2026.
900,747 professionals have used our research since 2012.