KACE Systems Management Appliance and Microsoft Windows Server Update Services both compete in the endpoint management category. KACE appears to have the upper hand due to its comprehensive approach and integration capabilities, despite being more expensive.
Features: KACE Systems Management Appliance offers advanced remote management, device imaging, and a unified interface for endpoint visibility and software management. Integration with tools such as Bomgar and ServiceNow provides seamless remote support and asset management. Meanwhile, Microsoft Windows Server Update Services specializes in update management, offering centralized control and reduced internet bandwidth usage for updates, reinforcing patch deployment stability.
Room for Improvement: KACE could enhance scalability and simplify software deployment and patch management. Users experience performance declines with large endpoint numbers and prefer more intuitive asset and inventory correlation. WSUS would benefit from improved third-party application compatibility, a modernized user interface, and more accurate update reporting for full patch compliance.
Ease of Deployment and Customer Service: KACE supports diverse deployment options, including on-premises and cloud, praised for its responsive and knowledgeable customer support. WSUS is typically used in on-premises Windows environments and is noted for straightforward integration, although its customer service receives less praise compared to KACE.
Pricing and ROI: KACE's pricing reflects its comprehensive features, offering significant returns through increased productivity and reduced operational costs. WSUS, included with Windows Server, provides a cost-effective solution with no additional licensing fees, though its limited features may affect potential ROI compared to KACE.
The return on investment is seen in the quick access to information, good inventory management, and efficient systems management.
I would rate the customer support for Quest KACE Systems Management Appliance (SMA) as a 10.
The customer service is very good, providing quick customer support in Spanish.
When you pay for the support, you are guaranteed resolution, and I don't think anybody else does that.
Premium support does not have any benefits.
There was a time when contacting the support agency was more straightforward.
We have outgrown the size of one KACE appliance and are now running two.
The product is very scalable as it supports 10,000 thousand endpoints with just one appliance.
To go beyond this, shifting to SCCM is advisable.
Currently, we have to go into each org to deploy applications when we need them all across the university.
The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface.
The inventory tool and the entire backend of Microsoft Windows Server Update Services is poorly coded. It's not very reliable, so you can tell when dealing with bad code, and it may work one day but may not work another.
The pricing is in the middle range of the market, not too expensive but not the cheapest either.
My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.
It's a free service.
It's free.
Scripting has saved us hundreds of hours over the years when patching these vulnerabilities compared to how we did it before.
The most valuable features include simplicity, which makes systems management easier and faster, especially for device management.
The ease of use and efficient reporting contribute significantly to my overall productivity.
Patch management is indeed valuable, however, the process to achieve it could be improved.
Product | Market Share (%) |
---|---|
Microsoft Windows Server Update Services | 5.4% |
KACE Systems Management Appliance (SMA) | 4.1% |
Other | 90.5% |
Company Size | Count |
---|---|
Small Business | 8 |
Midsize Enterprise | 20 |
Large Enterprise | 15 |
Company Size | Count |
---|---|
Small Business | 22 |
Midsize Enterprise | 6 |
Large Enterprise | 23 |
KACE Systems Management Appliance offers integration capabilities, efficient image deployment, and comprehensive asset management. It supports centralized management across diverse devices and locations, simplifying IT processes and enhancing security.
KACE Systems Management Appliance provides single-pane visibility for endpoint management, mass software deployment, automated patch management, robust scripting, and detailed inventory tracking. It streamlines IT management and improves cyber-security compliance through remote software updates and centralized IT request handling. Despite struggles with scalability and the need for interface improvements, it enables efficient device imaging, script automation, and network management through detailed reporting. Organizations find it effective for software deployment, asset management, and endpoint monitoring, serving thousands of IoT devices and desktops.
What are the key features of KACE Systems Management Appliance?In healthcare, KACE Systems Management Appliance is used for maintaining device compliance and security standards. Educational institutions benefit from its capabilities to manage large numbers of endpoints across campuses. In finance, it aids in strict compliance requirements through automated patch management and detailed reporting. Retail sectors leverage its asset management features to streamline operations across numerous locations.
Microsoft Windows Server Update Services (WSUS) is a patch management tool that simplifies the administrator’s task of deploying the latest Microsoft updates. Administrators use WSUS to manage the distribution of updates released through Microsoft Update to computers in their network.
WSUS has features you can use to manage and distribute updates from a management console. The WSUS server can also be a source of updates to other servers within the organization, acting as an upstream server.
Microsoft Windows Server Update Services Use Cases
The four main use cases that WSUS adds value to businesses are:
Microsoft Windows Server Update Services Features
This built-in server includes the following features:
Requirements
In order to be able to use WSUS to manage and deploy updates, it is important to use a supported WSUS version, such as:
Microsoft Windows Server Update Services Benefits
Different Types of WSUS Deployments
We monitor all Patch Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.