Salesforce Marketing Cloud and monday.com compete in enterprise software solutions, targeting different aspects of business management. Based on the available data, Salesforce Marketing Cloud holds an advantage for large enterprises focused on comprehensive marketing capabilities, whereas monday.com is better suited for team collaboration and operational efficiency.
Features: Salesforce Marketing Cloud provides key features such as Content Builder for cross-channel content management, Journey Builder for multi-channel campaign automation, and Social Studio for social media management. monday.com stands out with customizable boards for project management, automation for streamlining tasks, and integration options that enhance team collaboration.
Room for Improvement: Salesforce Marketing Cloud could improve its intuitive setups and enhance platform integration, particularly between its Sales and Marketing Clouds, as well as address concerns over complexity and cost of advanced features. monday.com could benefit from more diverse user interface customization options, better automation capabilities, and enhanced integration features to improve project management experiences.
Ease of Deployment and Customer Service: Salesforce Marketing Cloud offers deployment flexibility with public and some private cloud options, while its strong documentation can be hampered by slower technical support responses. monday.com provides wide-ranging deployment options, including on-premises and hybrid solutions, and receives high ratings for ease of setup and proactive client engagement, though some users have noted delays in support responses.
Pricing and ROI: Salesforce Marketing Cloud has a higher price point that aligns with its rich features and scalability, which can provide significant ROI through optimized marketing campaigns for large enterprises. In contrast, monday.com is moderately priced and noted for delivering value through increased productivity and efficiency, making it ideal for small to medium-sized teams. Starting with a basic package and scaling as needed is recommended for monday.com users.
I have seen some return on investment with Salesforce Marketing Cloud through features such as reporting, automation, and Journey parts that save resources.
I would rate their customer service a ten.
Salesforce customer service is excellent.
I have communicated with the technical support of Salesforce Marketing Cloud and would give them a rating of 9.5 since they have resolved my issues most of the time and are quite responsive.
Customer support could be improved, especially for new features.
I find Salesforce Marketing Cloud to be scalable, as we can easily send out campaigns.
On a scale of one to ten, I rate its scalability at 9.5.
The scalability of Salesforce is very good.
I have never experienced any issues with stability, outages, or downtime.
The maximum downtime I faced was about two to three hours.
Salesforce Marketing Cloud is stable, with issues occurring sometimes, but it is stable approximately 90% of the time.
The need for a stable connection is critical as there are network issues that slow our processes down.
I would like to have the ability to create more than two levels of subtasks in monday.com.
It takes the default language and doesn't accept custom language specifications, which creates discomfort in certain scenarios.
We cannot debug the AM Script or SSJS code, which makes code debugging manual.
Improvements can also be made in the connections to different external tools such as Azure or AWS.
It is quite expensive.
The pricing is around $10,000 per annum per user.
monday.com saves time and gets everyone on the same page within my team.
monday.com helps in quick decision-making by facilitating communication on the go through the comment section and email alerts when someone comments.
monday.com makes it very easy to input any information.
Salesforce Marketing Cloud has positively impacted my organization by reducing costs while significantly increasing the return on investment.
The feature of Salesforce Marketing Cloud that has had the largest impact on improving my campaign outcomes is the recent WhatsApp integration, which allows Salesforce to connect with subscribers through different channels such as SMS, email, or WhatsApp.
The automation features, including AI Copilot actions, enhance functionality by providing information via chatbots as a substitute for physical representatives.
| Product | Market Share (%) |
|---|---|
| Salesforce Marketing Cloud | 15.5% |
| monday.com | 6.4% |
| Other | 78.1% |
| Company Size | Count |
|---|---|
| Small Business | 178 |
| Midsize Enterprise | 25 |
| Large Enterprise | 23 |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 14 |
| Large Enterprise | 31 |
Monday.com enhances project management with automation, customization, and a user-friendly design, featuring Gantt charts, real-time updates, and extensive tool integrations.
Monday.com offers automation, customization, and user-friendly interfaces to improve project management capabilities. Its features, including Gantt charts, real-time updates, and integrations with tools like Slack and Google Suite, help teams streamline workflows. Users benefit from color coding, task assignments, subitems, and dashboards for a comprehensive project overview. Notifications, file-sharing, and forms increase collaboration, while templates simplify processes. However, it requires enhancements in user experience, speed, and mobile features. Challenges include limited boards, excessive notifications, and integration issues with Google Calendar and QuickBooks. Businesses use Monday.com for CRM tasks, sales tracking, marketing, and creative projects across fields like architecture, biotech, and nonprofits.
What are the key features of Monday.com?In industries like architecture, biotech, and nonprofit, Monday.com facilitates communication, task tracking, and collaboration for remote teams. It is commonly utilized for CRM, sales tracking, marketing, and creative project management, ensuring workflow organization and client management are streamlined.
Salesforce Marketing Cloud is a comprehensive marketing automation platform that enables businesses to create personalized and targeted marketing campaigns across multiple channels.
With its robust set of tools and features, marketers can easily manage and automate their email marketing, social media advertising, mobile messaging, and customer journey mapping.
The platform offers advanced segmentation capabilities, allowing marketers to segment their audience based on various criteria and deliver tailored messages to each segment.
Additionally, Salesforce Marketing Cloud provides powerful analytics and reporting features, enabling marketers to track the performance of their campaigns and make data-driven decisions.
With its user-friendly interface and seamless integration with other Salesforce products, Marketing Cloud offers a seamless and efficient marketing automation solution for businesses of all sizes.
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