Try our new research platform with insights from 80,000+ expert users

Morpheus vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Morpheus
Ranking in Cloud Management
8th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
9
Ranking in other categories
No ranking in other categories
ServiceNow IT Operations Ma...
Ranking in Cloud Management
11th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
42
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (8th), AIOps (2nd)
 

Mindshare comparison

As of July 2025, in the Cloud Management category, the mindshare of Morpheus is 7.9%, up from 5.8% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.8%, down from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management
 

Featured Reviews

MarkWittling - PeerSpot reviewer
Seamless upgrades, stable, and easy to deploy
We've been facing some challenges with Morpheus due to its design for public cloud usage. Their main focus is on allowing customers to deploy virtual machines to Azure, Google Cloud, AWS (and other private or public clouds they support). They provide features such as guidance and cost optimization. However, we're using Morpheus for on-prem v center clouds, which is probably not the user base norm. We are very pleased with the dashboard and multi-tenancy capabilities, but there are some challenges when deploying and configuring the more complex Telco workloads that have advanced networking. The integration of the NSX-T needs to be refactored. As I have been working on the API, there are some issues with the workflow engine in the automation that need to be addressed. For example, I need to be able to flag a task as fail or continue on fail if something goes wrong in the workflow. Currently, if one of the tasks in a twenty-task workflow fails, the remaining nineteen are not run, which can be a problem if one of those tasks is critical, such as when patching or doing security tasks. Thus, workflow enhancements and improvements are necessary. Morpheus desires the ability to control the full life cycle of a virtual machine from beginning to end. We have many vendors who want to establish virtual machines, but we want users to access them through Morpheus. We want the VMs to be provisioned from an external system and then be managed in Morpheus so users can only perform limited activities without being able to delete or provision them. We are currently working on resolving this issue, which I refer to as reconciliation. I have asked the developers to implement multi-tenancy, where each tenant has their own landing page at a unique URL. However, we are using groups, not tenants, so there are features we can do with tenants that we cannot do with groups. Specifically, I am trying to get the developers to add notifications support so that when a group member logs in to the Morpheus portal, they can be informed of their VMs' maintenance schedule at a specific time. This is a feature I have requested them to add. We are generally pleased with Morpheus, however, due to some restraints and restrictions, we are utilizing it differently than the majority of its users. This creates some difficulty.
PriyankaBachu - PeerSpot reviewer
Provides templates which reduces duplications in rule configuration
Currently, we are integrating LogicMonitor with ServiceNow IT Operations Management to manage IT event management and auto-ticketing for alerts from the monitoring tool to ServiceNow The solution is saving time by providing templates, reducing duplication in rule configuration, and offering…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Morpheus is an intuitive solution that is very easy to use."
"The most valuable feature of Morpheus is its strong integration with vSphere Cloud."
"The most beneficial features for us were the API integrations with various cloud vendors like Nutanix, VMware, AWS, Azure, and GCP. It saved us the effort of doing that work ourselves."
"It supports many features, and it also supports some of the automation that Cloudify supports. So, in addition to just giving you basic platform management—such as the ability to deploy virtual machines and have multitenancy to log in and perform all of your basic platform management tasks—it also supports automation. You can, for example, spin up three virtual machines, and you can have each virtual machine configure each other. You can do service chaining with it. You can run scripts in Dash and Python, or you can use tools like Ansible, Puppet, or Chef. All of this is just built into the tool. It is a very powerful tool."
"Provides a good automation platform."
"The user interface of the application is exceptional."
"The multi-cloud integrations and the DevOps and operational integrations are the most valuable. Morpheus platform is a centralized set to manage different clouds and your on-premise platforms. It does a very good job of what it is designed to do. It is very good in terms of features. It is extremely stable and easy to install. It is also very scalable. Their support is also extremely good."
"The most valuable feature for me was cost optimization."
"Our ROI since implementing ServiceNow ITOM has been significant."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"ServiceNow IT Operations Management is beneficial for the discovery of all CIs in our environment."
"It is easy to use and simple to learn."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"Customer service is excellent."
"The scalability of ServiceNow is good."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
 

Cons

"The tool could support virtual network functions better. It is really good at doing enterprise-type of things, but one of the things on which we're working with them is loading very complex virtual machines with it, such as Juniper SRX routers. It needs to support more complex virtualized resources a little bit better. Aside from that, it is a terrific tool. We really like it."
"The solution's pricing and customization need to improve."
"We had to put in much effort ourselves since Morpheus's support wasn't always available to help us."
"Morpheus is working hard on creating an integration framework due for release in Q2 2021 which will allow clients to create their own interfaces and integrations into any 3rd party product that has a full-function API. Morpheus is also heavily focussed on enhancing the container management side to compete head-to-head with Openshift and CloudForms in Q3 2021."
"The product has become overly complex. The biggest problem is that we find a bug, they fix the bug, but then another one pops up. We can never really deliver on the vision we had using Morpheus."
"We've been facing some challenges with Morpheus due to its design for public cloud usage."
"There is room for enhancement in integrating Morpheus with other solutions."
"The service is limited and somewhat lacking."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"Lacks the ability to do its own monitoring."
"ServiceNow's pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial."
"I would like more manual issues to have automated report-facing options."
"We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
 

Pricing and Cost Advice

"Initially, the license may seem like a good deal, but as we grow, it becomes costly."
"The license is based on the number of virtual machines that Morpheus is managing. So, it is a pay-as-you-grow model."
"Morpheus doesn't directly support cost optimization, but its API integration can facilitate resource optimization. It doesn't dynamically optimize resources like an aeronautic system would; it operates step by step."
"The solution is cheaper if you have less number of servers, but it becomes very expensive for a large number of servers."
"Licensing is on an annual basis, and it is upfront for the year. There is no extra cost unless you want additional support or specific deployment packs."
"It is expensive. It is around 10 Euros per server per month."
"It has different subscription models."
"The cost of ServiceNow is much higher."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."
"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."
"The pricing is high and may be excluding the small to medium-sized enterprise businesses."
report
Use our free recommendation engine to learn which Cloud Management solutions are best for your needs.
860,592 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
17%
Educational Organization
11%
Financial Services Firm
9%
Manufacturing Company
9%
Financial Services Firm
14%
Computer Software Company
13%
Manufacturing Company
12%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Morpheus?
The most beneficial features for us were the API integrations with various cloud vendors like Nutanix, VMware, AWS, Azure, and GCP. It saved us the effort of doing that work ourselves.
What is your experience regarding pricing and costs for Morpheus?
We've been a Morpheus customer since the early days. I know what they're trying to sell now, and you'd really need a strong use case to justify the cost.
What needs improvement with Morpheus?
The product has become overly complex. The biggest problem is that we find a bug, they fix the bug, but then another one pops up. We can never really deliver on the vision we had using Morpheus. We...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
ServiceNow's pricing is expensive. We consider it a Tier 1 product, but it requires significant investment.
What needs improvement with ServiceNow IT Operations Management?
ServiceNow ( /products/servicenow-reviews )'s pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial. We needed some external help to ...
 

Also Known As

Morpheus Cloud Management Platform, Morpheus CMP
ServiceNow ITOM
 

Overview

 

Sample Customers

Morpheus CMP, mcdonalds, blackrock, HSBC, astrazeneca, arris, WGU, GBG, pennstate, beyondtrust
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Morpheus vs. ServiceNow IT Operations Management and other solutions. Updated: June 2025.
860,592 professionals have used our research since 2012.