Motorola PremierOne CSR vs SAP CRM comparison

Motorola and SAP are both solutions in the Local Government CRM category. Motorola is ranked #19, while SAP is ranked #2 with an average rating of 7.7. Motorola holds a 1.7% mindshare in LGC, compared to SAP’s 21.9% mindshare. Additionally, 84% of SAP users are willing to recommend the solution.

Motorola PremierOne CSR

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SAP CRM

Read 44 SAP CRM reviews

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1,575 Comparison Views

84% willing to recommend

Motorola PremierOne CSR

SAP CRM

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Executive SummaryUpdated on Feb 8, 2026

Motorola PremierOne CSR and SAP CRM compete in the customer relationship management category. SAP CRM holds an advantage due to its comprehensive features, attracting larger enterprises.

Features: Motorola PremierOne CSR provides public safety solutions with real-time data integration and incident management. SAP CRM offers customizable features, analytics, and integration with other SAP products, suitable for complex enterprise needs.

Ease of Deployment and Customer Service: Motorola PremierOne CSR is known for a straightforward deployment model and responsive customer service. SAP CRM may require more time and expertise due to its advanced integration options but provides comprehensive support.

Pricing and ROI: Motorola PremierOne CSR is typically more cost-effective, offering significant ROI with reasonable setup costs. SAP CRM, although having higher initial costs, justifies its price through extensive capabilities and long-term benefits.

To learn more, read our detailed Local Government CRM Report (Updated: January 2026).

Buyer's Guide

Local Government CRM

January 2026

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Helped 881,757 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Motorola PremierOne CSR

Ranking in Local Government CRM

19th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

SAP CRM

Ranking in Local Government CRM

2nd

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM (3rd), Marketing Management (3rd)

Mindshare comparison

As of February 2026, in the Local Government CRM category, the mindshare of Motorola PremierOne CSR is 1.7%, up from 0.9% compared to the previous year. The mindshare of SAP CRM is 21.9%, down from 28.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Local Government CRM Market Share Distribution
Product	Market Share (%)
SAP CRM	21.9%
Motorola PremierOne CSR	1.7%
Other	76.4%

Local Government CRM

Featured Reviews

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Fazle Rabbi

CRM administrator at a manufacturing company with 10,001+ employees

Customization and automation drive effective user training and insights sharing

Recently, the price of SAP CRM has increased, which is one concern. Another issue is that sometimes we experience slow performance. Reports in SAP CRM itself can become very slow. Other than that, it is a very good CRM system. I am happy with SAP CRM because whenever we have requirements for changes or customization as per our needs, we get them, and the downtime is minimal. We are getting very good support from the incident team and the in-house support team who are responsible for customization. Some customer centers have moved to Salesforce, but I don't have any experience with Salesforce to make a comparison.

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Top Industries

By visitors reading reviews

No data available

Manufacturing Company

13%

University

Financial Services Firm

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	5
Large Enterprise	27

Questions from the Community

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What do you like most about SAP CRM?

Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together.

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What is your experience regarding pricing and costs for SAP CRM?

SAP CRM is not suitable for small companies because of the cost. It is suitable for medium and large enterprise companies.

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What needs improvement with SAP CRM?

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Comparisons

Microsoft Dynamics CRM vs Motorola PremierOne CSR

Compared 100% of the time

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Microsoft Dynamics CRM vs SAP CRM

Compared 41% of the time

Salesforce Sales Cloud vs SAP CRM

Compared 12% of the time

Oracle CRM vs SAP CRM

Compared 5% of the time

Zoho CRM vs SAP CRM

Compared 5% of the time

Siebel CRM vs SAP CRM

Compared 4% of the time

More SAP CRM Competitors

Product Reports

Buyer's Guide

Local Government CRM

January 2026

Download Motorola PremierOne CSR product report

Buyer's Guide

SAP CRM

January 2026

Download SAP CRM product report

Also Known As

PremierOne CSR

No data available

Overview

Motorola PremierOne CSR is a comprehensive Customer Service Representative (CSR) solution designed to enhance customer interactions and streamline operations. Its primary use case is to empower CSRs with the necessary tools to deliver exceptional customer service.

The most valuable functionality of PremierOne CSR is its integrated multi-channel communication capabilities. CSRs can efficiently handle customer inquiries across various channels, including phone calls, emails, chat, and social media. This ensures that organizations can provide a seamless and consistent customer experience regardless of the communication channel.

PremierOne CSR helps organizations by improving customer satisfaction and loyalty. With its advanced features like intelligent call routing, CSRs can quickly connect customers to the most appropriate representative, reducing wait times and enhancing first-call resolution rates. Additionally, the solution offers real-time access to customer information, enabling CSRs to provide personalized and efficient support.

Furthermore, PremierOne CSR includes robust reporting and analytics tools, allowing organizations to gain valuable insights into customer interactions. This data-driven approach helps identify trends, optimize processes, and make informed business decisions to enhance overall customer service.

Motorola

SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth.

The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go.

SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

SAP

Sample Customers

Calgary, Alberta, Canada

Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.

Find out what your peers are saying about Microsoft, SAP, Oracle and others in Local Government CRM. Updated: January 2026.

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