Motorola PremierOne CSR vs SAP CRM comparison

Motorola and SAP are both solutions in the Local Government CRM category. Motorola is ranked #18, while SAP is ranked #2 with an average rating of 7.8. Motorola holds a 1.8% mindshare in LGC, compared to SAP’s 21.5% mindshare. Additionally, 84% of SAP users are willing to recommend the solution.

Motorola PremierOne CSR

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SAP CRM

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1,419 Comparison Views

84% willing to recommend

Motorola PremierOne CSR

SAP CRM

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Executive SummaryUpdated on Nov 2, 2025

Motorola PremierOne CSR and SAP CRM are competitive products in the CRM space. SAP CRM has an advantage due to its extensive features and perceived value.

Features: Motorola PremierOne CSR provides real-time analytics, excellent support, and integration with public safety systems, benefiting organizations in that sector. SAP CRM offers advanced sales forecasting, broad enterprise tool integration, and extensive customization, providing a more versatile feature set for diverse industries.

Ease of Deployment and Customer Service: Motorola PremierOne CSR offers a straightforward cloud-based deployment with quick setup and personalized customer service. SAP CRM involves a more complex deployment process due to its enterprise-scale capabilities but includes comprehensive support and extensive integration assistance.

Pricing and ROI: Motorola PremierOne CSR offers competitive pricing and rapid ROI for industries needing fast implementation with dedicated features. SAP CRM requires a larger upfront investment with promises of substantial long-term ROI through scalability and integration capabilities with other SAP solutions. Decision-makers should consider immediate cost benefits versus long-term gains when choosing between the two.

To learn more, read our detailed Local Government CRM Report (Updated: January 2026).

Buyer's Guide

Local Government CRM

January 2026

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Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Motorola PremierOne CSR

Ranking in Local Government CRM

18th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

SAP CRM

Ranking in Local Government CRM

2nd

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM (3rd), Marketing Management (3rd)

Mindshare comparison

As of January 2026, in the Local Government CRM category, the mindshare of Motorola PremierOne CSR is 1.8%, up from 0.8% compared to the previous year. The mindshare of SAP CRM is 21.5%, down from 28.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Local Government CRM Market Share Distribution
Product	Market Share (%)
SAP CRM	21.5%
Motorola PremierOne CSR	1.8%
Other	76.7%

Local Government CRM

Featured Reviews

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Fazle Rabbi

CRM administrator at a manufacturing company with 10,001+ employees

Customization and automation drive effective user training and insights sharing

Recently, the price of SAP CRM has increased, which is one concern. Another issue is that sometimes we experience slow performance. Reports in SAP CRM itself can become very slow. Other than that, it is a very good CRM system. I am happy with SAP CRM because whenever we have requirements for changes or customization as per our needs, we get them, and the downtime is minimal. We are getting very good support from the incident team and the in-house support team who are responsible for customization. Some customer centers have moved to Salesforce, but I don't have any experience with Salesforce to make a comparison.

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Top Industries

By visitors reading reviews

No data available

Manufacturing Company

13%

Financial Services Firm

University

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	5
Large Enterprise	27

Questions from the Community

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What do you like most about SAP CRM?

Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together.

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What is your experience regarding pricing and costs for SAP CRM?

SAP CRM is not suitable for small companies because of the cost. It is suitable for medium and large enterprise companies.

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What needs improvement with SAP CRM?

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Comparisons

Microsoft Dynamics CRM vs Motorola PremierOne CSR

Compared 100% of the time

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Compared 38% of the time

Salesforce Sales Cloud vs SAP CRM

Compared 13% of the time

Zoho CRM vs SAP CRM

Compared 6% of the time

Oracle CRM vs SAP CRM

Compared 5% of the time

Siebel CRM vs SAP CRM

Compared 5% of the time

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Product Reports

Buyer's Guide

Local Government CRM

January 2026

Download Motorola PremierOne CSR product report

Buyer's Guide

SAP CRM

January 2026

Download SAP CRM product report

Also Known As

PremierOne CSR

No data available

Overview

Motorola PremierOne CSR is a comprehensive Customer Service Representative (CSR) solution designed to enhance customer interactions and streamline operations. Its primary use case is to empower CSRs with the necessary tools to deliver exceptional customer service.

The most valuable functionality of PremierOne CSR is its integrated multi-channel communication capabilities. CSRs can efficiently handle customer inquiries across various channels, including phone calls, emails, chat, and social media. This ensures that organizations can provide a seamless and consistent customer experience regardless of the communication channel.

PremierOne CSR helps organizations by improving customer satisfaction and loyalty. With its advanced features like intelligent call routing, CSRs can quickly connect customers to the most appropriate representative, reducing wait times and enhancing first-call resolution rates. Additionally, the solution offers real-time access to customer information, enabling CSRs to provide personalized and efficient support.

Furthermore, PremierOne CSR includes robust reporting and analytics tools, allowing organizations to gain valuable insights into customer interactions. This data-driven approach helps identify trends, optimize processes, and make informed business decisions to enhance overall customer service.

Motorola

SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth.

The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go.

SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

SAP

Sample Customers

Calgary, Alberta, Canada

Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.

Find out what your peers are saying about Microsoft, SAP, Oracle and others in Local Government CRM. Updated: January 2026.

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