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N-able MSP Manager vs Xtraction for CA Service Management [EOL] comparison

N-able and Broadcom are both solutions in the IT Service Management (ITSM) category. Additionally, 75% of N-able users are willing to recommend the solution, compared to 100% of Broadcom users who would recommend it.
N-able MSP Manager
Read 5 N-able MSP Manager reviews
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  • 507 Comparison Views
75% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between N-able MSP Manager and Xtraction for CA Service Management [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM).

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To learn more, read our detailed IT Service Management (ITSM) Report (Updated: December 2025).
Buyer's Guide
IT Service Management (ITSM)
December 2025
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Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

N-able MSP Manager
Average Rating
7.8
Reviews Sentiment
6.5
Number of Reviews
5
Ranking in other categories
Help Desk Software (22nd), IT Service Management (ITSM) (22nd)
Xtraction for CA Service Ma...
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Featured Reviews

GK
GeorgeKanellopoulos
CTO at InTTrust SA
Ticketing has helped prioritize support tasks while contract and project management have required better integration and pricing flexibility
I don't know if N-able MSP Manager could have some additional features in the future to make it more competitive because it might already be available and I'm not aware of it.I cannot say that N-able MSP Manager dashboard is intuitive, but I don't see any big difference with ManageEngine. From the deployment perspective with N-able MSP Manager, I cannot have higher expectations because it is a SaaS solution, so it was deployed as is from the technical perspective. From the business perspective, the deployment is complex, but I cannot tell you that it is less complex than ManageEngine. The main reason that made me change my mind and proceed with ManageEngine is the availability of add-ons in combination with their pricing.
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it_user347802 - PeerSpot reviewer
it_user347802
Sr. Knowledge Management at a financial services firm with 1,001-5,000 employees
It’s a real-time dashboard so that people can go in at any time and see where anything is, and can manipulate reports individually just for their own view.
The feature that's most valuable for me is definitely the ease of use. It can be used by a non-technical user as it's basically drag-and-drop in providing reports and analytics for our IT and management teams It’s a real-time dashboard so that people can go in at any time and see where anything…
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Questions from the Community

What needs improvement with N-able MSP Manager?
I don't know if N-able MSP Manager could have some additional features in the future to make it more competitive because it might already be available and I'm not aware of it.I cannot say that N-ab...
See all answers
What is your primary use case for N-able MSP Manager?
I am deploying it for my company.I inherited an implementation with N-able MSP Manager that was not quite good. I faced problems managing the contracts, translating them into technical topics, and ...
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What advice do you have for others considering N-able MSP Manager?
I use N-able MSP Manager ticketing system.It has helped to prioritize tasks. At the level that I am aware of the product capabilities in N-able MSP Manager, I can't say that the centralized custome...
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Earn 20 points
 

Comparisons

ServiceNow vs N-able MSP Manager Logo
ServiceNow vs N-able MSP Manager
Compared 28% of the time
JIRA Service Management vs N-able MSP Manager Logo
JIRA Service Management vs N-able MSP Manager
Compared 24% of the time
TeamSupport vs N-able MSP Manager Logo
TeamSupport vs N-able MSP Manager
Compared 12% of the time
ManageEngine ServiceDesk Plus vs N-able MSP Manager Logo
ManageEngine ServiceDesk Plus vs N-able MSP Manager
Compared 10% of the time
Freshdesk vs N-able MSP Manager Logo
Freshdesk vs N-able MSP Manager
Compared 8% of the time
More N-able MSP Manager Competitors
No data available
 

Product Reports

Buyer's Guide
N-able MSP Manager
January 2026
N-able MSP Manager reportDownload N-able MSP Manager product report
Buyer's Guide
IT Service Management (ITSM)
December 2025
Xtraction for CA Service Management [EOL] reportDownload Xtraction for CA Service Management [EOL] product report
 

Also Known As

SolarWinds LOGICnow, SolarWinds MSP Manager
No data available
 

Overview

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

  • Intuitive, lightweight ticketing with seamless RMM and N-central® platform integrations.
  • Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
  • Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
  • Complete customer and knowledge management with a branded portal.
  • Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.
N-able

Xtraction for CA Service Management is a self-service solution designed to make the creating, designing and sharing of interactive IT dashboards easy for non-technical users. Users can immediately share service management dashboards with consumers, IT teams and management presenting a unified view of your service management environment. This IT dashboard solution can deliver deep, real-time insight and transparency into key aspects of IT services, including: demand, cost, use, performance, problems and problem resolution. This insight can help your staff engage in fact-based collaboration with IT teams and the business and make more-informed decisions about how to optimally align IT investments with genuine business requirements. This ad hoc IT dashboard and IT reporting solution provides the next level of IT analytics, helping to bring a better understanding of your service management environment. It not only helps IT teams be more self-sufficient in resolving their service related issues, but helps management and executives be more self-sufficient in gaining the information they need for timely decision making.

Learn More: https://www.ca.com/us/products...

Broadcom
 

Sample Customers

Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology
ERGO
Buyer's Guide
IT Service Management (ITSM)
December 2025
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