Nagios XI and ThousandEyes are competitive products in the IT monitoring category. Nagios XI seems to have an upper hand due to its robust feature set and strong community support, while ThousandEyes stands out with deep network visibility and user-friendliness.
Features: Nagios XI offers extensive plugin compatibility, custom alerting, and scalability for Linux environments. ThousandEyes provides comprehensive end-to-end network path monitoring, seamless integration with Cisco products, and detailed insights into network performance.
Room for Improvement: Nagios XI faces challenges with configuration complexity, lacks a streamlined interface for managing hosts via APIs, and requires manual dashboard setup. ThousandEyes could benefit from enhanced application-layer monitoring, better integration with Cisco platforms, and improved data visualization.
Ease of Deployment and Customer Service: Nagios XI supports deployment across various environments, though it requires more setup time. Its large community offers substantial support resources. ThousandEyes supports diverse deployment models, including hybrid cloud configurations, and is noted for user-friendly deployment and responsive customer service.
Pricing and ROI: Nagios XI has a low initial cost, especially for the open-source version, offering a strong ROI due to its customizable nature and low hardware requirements. ThousandEyes, though pricier, justifies its cost with unique network insights and valuable monitoring for larger enterprises.
There has been a great ROI from using ThousandEyes, with significant time saved in troubleshooting as I can quickly pinpoint issues rather than spending time isolating them, alongside enhancing customer feedback and experience.
I have seen a return on investment by reducing troubleshooting time and having lesser user mapping error issues, in addition to engineering time saved through better observability and reduced organizational MTTR.
We contacted the support team, and they resolved it within a couple of hours.
The customer support for ThousandEyes is very proactive and supportive.
If the user interface isn’t presenting data well, it becomes difficult to manage when scaling.
ThousandEyes's scalability is excellent; it is very scalable and grows with my organization's needs.
Scalability with ThousandEyes is straightforward as you don't really need to scale; it's designed to monitor multiple applications, accommodating 50 or 100 applications simultaneously.
It is very stable.
From my experience, ThousandEyes has been stable up to 95%; I have not seen any stability issues.
ThousandEyes is not very stable; sometimes you have to reboot the servers to get actual results.
Many tools have poor user interfaces, making them hard to manage and navigate.
The GUI could be improved. It's a bit too basic.
Incidents should be alerted on and traced early, before they escalate to full outages.
Introduction of a free version for end-users and enhancements to the user interface for easier navigation.
Detailed analytics on application-level traffic would help in better understanding and managing our network resources effectively.
We are using the free, open-source version.
The pricing for the Nagios XI product is good and better than other solutions.
My experience with pricing, setup cost, and licensing has been that everything was cost-effective.
My experience with pricing, setup cost, and licensing is that it comes in cheaper than alternatives.
Nagios XI simplifies our setup and reduces the time spent configuring monitoring tools.
The alerting system is very effective.
ThousandEyes offers the best features including global internet and cloud visibility from distributed vantage points, application and network performance monitoring, real-time outage detection and incident alerts, end-to-end path visualization for rapid troubleshooting, proactive issue demarcation, and historical data.
With ThousandEyes being able to detect and monitor this, it's fantastic for me. It reduces the workload and also reduces errors in trying to figure out where there is internet downtime, low visibility, or other incidents.
I measure the 70% improvement in customer experience through customer tickets and feedback after resolving issues, where previously, users faced problems and limited time on the platform, and after using ThousandEyes, the user time reached up to five to six hours a day, even for teams possibly totaling 30 hours a day.
| Product | Mindshare (%) |
|---|---|
| ThousandEyes | 2.0% |
| Nagios XI | 2.4% |
| Other | 95.6% |
| Company Size | Count |
|---|---|
| Small Business | 22 |
| Midsize Enterprise | 17 |
| Large Enterprise | 21 |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 3 |
| Large Enterprise | 16 |
Nagios XI provides monitoring of all mission-critical infrastructure components, including applications, services, operating systems, network protocols, systems metrics, and network infrastructure. Third-party add-ons provide tools for monitoring virtually all in-house and external applications, services, and systems.
Nagios XI uses a powerful Core 4 monitoring engine that provides users with the highest levels of server monitoring performance. This high degree of performance enables nearly limitless scalability and monitoring powers.
With Nagios XI, stakeholders can check up on their infrastructure status using the role-based web interface. Sophisticated dashboards enable access to monitoring information and third-party data. Administrators can easily set up permissions so users can only access the infrastructure they are authorized to view.
Nagios XI Benefits and Features
Some of the benefits and top features of using Nagios XI include:
Reviews from Real Users
Nagios XI stands out among its competitors for a number of reasons. Several major ones are its integration options and monitoring abilities, as well as its alerting features.
David P., a senior DevOps engineer at EML Payments Ltd, writes, “We use Nagios as a network discovery tool. We use Nagios to maintain our uptime statistics and to monitor our services. It has allowed us to be much more sophisticated in our monitoring and alerting.”
An IT-OSS manager at a comms service provider notes, “Nagios XI has a custom API feature, and we can expose custom APIs for our integration. This is a great feature.”
ThousandEyes is a Network Intelligence platform that delivers visibility into every network an organization relies on, whether public or private. ThousandEyes enables users to optimize application delivery, end-user experience and ongoing infrastructure investments.
With cloud, enterprises can innovate much faster, but the growing number of cloud and SaaS applications means that more apps are being delivered over the Internet. This increases dependence on the Internet, a public “best effort” network, and other third-party infrastructures, substantially reducing the ability of IT teams to predict, visualize and control operational behavior. This results in a chaotic and unmanageable IT environment, making issue resolution a time-consuming ordeal, potentially impacting reputation and revenue. ThousandEyes has innovated an approach based on an unmatched distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. ThousandEyes gathers and analyzes massive volumes of Network Intelligence data from all of these vantage points, enabling organizations to solve even their most obscure performance problems in minutes. By using ThousandEyes in the planning and testing phases of cloud adoption, customers can also strategically identify and fix underlying problems before production deployment of business-critical applications.
The ThousandEyes solution is ubiquitous across industry sectors, and since launching in mid-2013, customers have come from a diverse set of industry sectors, which include Silicon Valley technology companies, financial services, healthcare, pharmaceuticals, retail, manufacturing and education.
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