

New Relic and Netdata are monitoring solutions competing in distinct domains. Data suggests New Relic holds the upper hand in features and customer service, while Netdata excels in speed and efficiency.
Features: New Relic provides comprehensive application monitoring, robust analytics, and transaction insights. It offers broad application insights beneficial for complex environments. Netdata focuses on real-time performance visualizations, anomaly detection, and operates with minimal resource consumption beneficial in lightweight setups.
Ease of Deployment and Customer Service: New Relic offers streamlined deployment with extensive documentation and proactive support, ideal for complex infrastructures. Netdata focuses on quick deployment and community-based support, favoring smaller environments.
Pricing and ROI: New Relic's pricing reflects its extensive features and potential for high ROI through detailed analytics, often resulting in higher initial costs. Netdata's open-source model provides value with lower upfront costs, appealing to organizations prioritizing budget. New Relic benefits organizations needing full visibility, while Netdata serves budget-conscious users focused on core monitoring.
Real-time monitoring and alerts have helped us reduce troubleshooting effort by approximately twenty to thirty percent, saving engineering time and helping maintain a reliable AWS infrastructure.
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
After implementing New Relic, we have decreased staffing requirements while saving time and money.
The customer support for Netdata has been generally perfect, as they helped me during troubleshooting and resolved monitoring issues on time.
The customer support has always been proactive and very responsive while handling our data growth.
If I drop an email to them, they will respond quickly to my email.
Customer support from New Relic is very good, and we rarely need to create support tickets.
They are very polite and helped him out.
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.
Regarding New Relic's scalability, it excels at the enterprise level for cloud integrations that can utilize tags.
New Relic lags sometimes.
New Relic is stable based on my experience, as I have not seen any problems with the UI.
More flexible dashboard customization and simpler integrations with tools like PagerDuty or Slack would definitely make incident response smoother and reduce manual work in my organization.
Netdata can be improved by incorporating AI-driven anomaly detection and predictive monitoring capabilities to forecast potential bottlenecks.
Netdata could improve by offering more advanced customizable dashboards, simpler configuration for complex AWS environments, and better integration with third-party tools.
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
Pricing visibility helped us understand usage and plan costs effectively.
The metering and billing experience was fairly straightforward, although I would like clear visibility into how usage affects cost as monitoring scales across more servers.
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
My experience with pricing, setup cost, and licensing for synthetic monitoring is that minions used to cost a lot.
As we talk about pricing, it is not that much cheaper.
These functionalities enhance visibility and proactive capabilities for faster anomaly detection, contributing to overall improved operational efficiency and infrastructure reliability.
Netdata's AI-driven monitoring is useful for identifying unusual system behavior, and security and access control are particularly important in my organization because they help me protect my customers' most sensitive data.
Netdata's best features that I find outstanding are the real-time monitoring, interactive dashboards, automated alerts, and detailed performance analytics.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
| Product | Mindshare (%) |
|---|---|
| New Relic | 2.2% |
| Netdata | 0.9% |
| Other | 96.9% |


| Company Size | Count |
|---|---|
| Midsize Enterprise | 2 |
| Large Enterprise | 5 |
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 52 |
| Large Enterprise | 80 |
Netdata offers real-time performance monitoring and troubleshooting across infrastructures. It provides deep insights and metrics visualization, ensuring seamless operation and efficiency for IT systems.
Netdata is widely regarded in IT environments for its comprehensive monitoring capabilities utilizing a highly adaptive data collection approach. It supports a large array of metrics enabling users to maintain peak performance. Users can visualize data with clarity, allowing for quick identification of issues and efficient resource management. Netdata employs an open-source approach, ensuring flexibility and community-driven enhancements.
What are Netdata's key features?Netdata finds application in industries such as finance, healthcare, and technology where uptime and performance are critical. Its flexible architecture adapts easily to these sectors, ensuring reliable monitoring for cloud operations and on-premise systems alike.
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.