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Netgate pfSense vs Sophos UTM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.9
Netgate pfSense provides significant ROI with cost-effectiveness, eliminating license fees, ideal for small to mid-sized companies replacing costly systems.
Sentiment score
5.4
Sophos UTM delivers positive ROI quickly through cost savings, centralized management, competitive pricing, and effective network management.
It's very favorable to have the inclusion of firewall, VPN, and router functionalities.
Owner at SimpleIT
Compared to what we were doing with Sophos, it provides a great value financially and in terms of time savings.
Director of IT at a religious institution with 51-200 employees
I have seen a return on investment with cost savings after implementing Netgate pfSense, as other firewalls would cost me lakhs of rupees while pfSense is free.
Information Technology Infrastructure Manager at a tech services company with 11-50 employees
I have seen a return on investment with Sophos UTM, and I can share that the price is around thirty percent better, especially if you count in the employee time.
System Engineer SDDC / VCF at a tech services company with 51-200 employees
 

Customer Service

Sentiment score
7.8
Netgate pfSense receives praise for effective support, though some users experience slow responses; forums often suffice for troubleshooting.
Sentiment score
6.5
Sophos UTM is praised for customer service, yet AWS support delays and regional service quality discrepancies are noted.
When we're down, that's $8000 an hour on a $1500 firewall.
Chief information security officer at Center for Information Management, Inc.
The support is prompt and effective, making it well worth the investment.
Owner at GroupGates, LLC
Even when they're in the middle of deploying a new version, I've reached out and received a download link within five minutes.
Senior Network Engineer at a comms service provider with 1,001-5,000 employees
The technical support by Sophos is amazing, especially when I pay for the enhanced support.
Associate Director - Management Support Services at CIHP
I would rate the technical support by Sophos a 10.
Network and Infrastructure Manager at Sonysugar
I would rate the technical support with Sophos a seven because sometimes the time of the first resolution is not ideal.
IT Manager at a consultancy with 51-200 employees
 

Scalability Issues

Sentiment score
6.6
Netgate pfSense is highly scalable for SMBs, supporting high user counts and complex configurations depending on hardware choices.
Sentiment score
5.4
Sophos UTM offers scalability and adaptability, supporting seamless expansion with virtual and hardware options, despite limited physical upgrades.
The next step up now is to the 4100, which gives you an additional preconfigured WAN port that allows you to easily separate networks.
CIO and President at Aim High! Inc.
Netgate doesn't come anywhere close to the scalability that its competitors do.
Chief information security officer at Center for Information Management, Inc.
Due to the absence of a single pane of glass management feature, scaling out pfSense becomes quite challenging.
Technical Project Manager at a computer software company with 201-500 employees
You can have high availability clusters, so very, very scalable in my opinion.
System Engineer SDDC / VCF at a tech services company with 51-200 employees
 

Stability Issues

Sentiment score
7.1
Netgate pfSense is highly stable, with users attributing minimal issues to hardware rather than the firewall, ensuring reliable performance.
Sentiment score
7.4
Sophos UTM is stable and reliable, with few bugs; proper sizing prevents occasional performance issues related to CPU usage.
Netgate pfSense rates a 10 for stability, and I have experienced no issues there.
Workday Reporting & Analytics Lead at a tech vendor with 10,001+ employees
Otherwise, I've never seen one have a problem. It's just rock solid.
Chief information security officer at Center for Information Management, Inc.
It has been running for four years now without any issues.
Director Solutions Architecture and Business Development at Puma Cybersystems, Inc.
 

Room For Improvement

Netgate pfSense requires better centralized management, an updated user interface, improved security integrations, and enhanced documentation for ease of use.
Sophos UTM requires enhancements in user management, scalability, and interface while improving security features, flexibility, and centralized management.
I need to speak to someone immediately.
Owner at GroupGates, LLC
You could add AI for troubleshooting with Netgate pfSense because it will be easier for new engineers.
Network & Security Engineer at Arrow PC Network Pvt Ltd
I would like to have the ability to control all my devices from one place.
CIO and President at Aim High! Inc.
If you want to really implement some rules that are a little bit more difficult, Sophos always recommends getting the dedicated WAF, or web application firewall, but I would prefer to have more features on the web application firewall in the firewall itself because it would make more sense.
System Engineer SDDC / VCF at a tech services company with 51-200 employees
I would prefer to see additional features in the next release of Sophos UTM because cyber crime increases every day, so we also need to improve our game to prevent any chances for intrusion.
Network and Infrastructure Manager at Sonysugar
In Sophos UTM, we could define IP hosts and use this IP host.
CEO at iSource GmbH
 

Setup Cost

Netgate pfSense is affordable, offering open-source and paid versions with robust features and competitive hardware pricing.
Sophos UTM provides flexible, cost-effective licensing with some complexity, making it valuable for enterprises despite pricing concerns.
The cost of the 3500 was closer to $4,000.
CIO and President at Aim High! Inc.
I don't always seek the cheapest or most expensive option but rather the best value for my investment.
IT Supervisor at a consumer goods company with 11-50 employees
The total cost of ownership is very low.
Technical Project Manager at a computer software company with 201-500 employees
Pricing has become expensive recently due to the dollar hike and naira value changes in Nigeria.
Associate Director - Management Support Services at CIHP
The value between what I receive and what I pay is the best in the industry.
System Administrator at a training & coaching company with 11-50 employees
The pricing would be more economical if sold directly to the user compared to going through a partner, as they need to take their percentage.
Network and Infrastructure Manager at Sonysugar
 

Valuable Features

Netgate pfSense offers reliable VPN and firewall features, user-friendly management, flexibility, cost-effectiveness, scalability, and strong community support.
Sophos UTM offers robust security, user-friendly interface, VPN integration, reporting, and scalability, ideal for small to large businesses.
pfSense's flexibility is great. If you don't have the money to buy the NetGate hardware, anything works with it. You can toss it on any low-end piece of hardware or virtualize it if you choose to virtualize it.
Senior Network Administrator at Elite Computers
We have multiple VLANs, and with assistance, it was easy to get everything set up and running in our organization the way we needed it to.
Director of IT at a religious institution with 51-200 employees
We had downtime before pfSense. We've never gone down using the solution.
Head of IT at a tech services company with 11-50 employees
The zero-day protection and firewall rules are some of the most effective features for threat management.
Associate Director - Management Support Services at CIHP
It helps us quite a lot, especially because since we use Sophos UTM, malware intrusions are not rampant.
Network and Infrastructure Manager at Sonysugar
Sophos UTM's valuable features include the cost, which is very competitive when compared with other vendors, balanced with the features that it delivers.
IT Manager at a consultancy with 51-200 employees
 

Categories and Ranking

Netgate pfSense
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
221
Ranking in other categories
Firewalls (2nd)
Sophos UTM
Average Rating
8.6
Reviews Sentiment
6.6
Number of Reviews
120
Ranking in other categories
Unified Threat Management (UTM) (5th)
 

Q&A Highlights

it_user1093146 - PeerSpot reviewer
Regional Manager with 11-50 employees
Mar 31, 2020
 

Featured Reviews

JA
Principal Cloud Architect - Software Engineer at a consultancy with 11-50 employees
Rapid VPN setup has connected offices in minutes and brings live insights for proactive issue control
What I appreciate the most about Netgate pfSense is the ease and straightforward nature of the platform. I can set up a new office in less than 10 minutes. The benefits of using Netgate pfSense are that I can set up VPNs in less than two to three minutes, and then just deploy the file across my networks, where everybody would be connected in less than an hour. The dashboards of Netgate pfSense bring all the necessary information that I need at a glance, and it is actually a live update every three to five seconds. It is spotless, and I have been able to catch issues before they hit operations.
HR
CEO at iSource GmbH
Integrated security tools have supported critical infrastructure and improved network performance
Regarding Secureworks Taegis VDR Vulnerability Management, I do not have all these shortcuts in my head. Perhaps I have to ask my technicians, but we are in full stress because we have to change this entire firewall equipment, also the entire access points, because of the end of life. We also have the full product in for XDR and extensions. We are also part of the webinars from Sophos. It would be better if there were also some important webinars in German. Everything needs improvement, because also the wireless, also RED box and so on. The handling was much easier on the old equipment than on the new XGS. I think there should also be a little more automatic for SD-WAN routing and so on. Because we have to learn some things from the basic completely new because it is different than Sophos UTM, the XGS. The features that could be improved about Sophos UTM include the new features we have in XGS with a simpler interface. For example, in Sophos UTM, we could define IP hosts and use this IP host. We did not have to insert on every, for example, for wide area networks, we had to put the IP addresses from the other side by hand. In Sophos UTM, we could define it under definitions and then use this IP host where we needed it. In the new XGS, if there is a change in the IP address, we have to do it on all, for example, site-to-site VPN tunnels and so on. We have much more work and it is not so easy because we have to check all the definitions. It is also, for example, some of the male technicians like me, we have a biology handicap. For example, male technicians in Europe also have a red-green problem. So we use these light colors on the interface. In some cases, it is not easy to see the, for example, letters or numbers because of the contrast.
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Comparison Review

it_user216600 - PeerSpot reviewer
Senior Technical Consultant with 51-200 employees
Jan 3, 2016
Sophos UTM vs. Fortinet FortiGate
I have used both Sophos and Fortinet products in production and I have found the Sophos UTM appliances (hardware and virtual) to be a better fit most of the time -- with a few caveats which I will touch on below. In both instances, the transition from TMG will be mostly straightforward. The main…
 

Answers from the Community

it_user1093146 - PeerSpot reviewer
Regional Manager with 11-50 employees
Mar 31, 2020
Mar 31, 2020
I'd agree with Karl's comment above. PfSense is a great product but treat it like a firewall and the big bonus is it's free. It's great at what it does. Sophos UTM on the other hand can be a beast as it's an all in one solution and can get as complex as you would like it. We have failover clustering, load balancing and make use of all of their proxies. Very easy to make initial configuration er...
2 out of 9 answers
reviewer772704 - PeerSpot reviewer
IT Manager with 51-200 employees
May 16, 2019
I´m afraid I am not able to help in this matter. We´ve decided to for FortiGate as services, based on our relationship with our IT security provider and the FortiGate reviews available on the net. We used to use pfSence for one particular open network but let the full control on de FortiGate. During the investigation and analysis period we thought of Sophos but felt more comfortable going for FortiGate pretty much based on price and our relationship with our IT security provider. Hence my experience wouldn´t help in this case. My best advice would is to refer to the article available on: https://www.itcentralstation.com/products/comparisons/pfsense_vs_sophos-utm
it_user794232 - PeerSpot reviewer
CIO LATAM at i-Track Systems Development, S.A. de C.V.
May 16, 2019
Hello Nick, we are Sophos’ silver partner. Sure we will. When do you need it back? Israel Caravantes. El 16 may 2019, a la(s) 7:22, Nick Regan from IT Central Station > escribió: Hi Israel, Can you help out a colleague with the following question about Sophos UTM: ----- What Is The Biggest Difference Between Sophos and pfSense? I am trying to compare Sophos and pfSense for my company. Which one is best and why? What is the biggest difference between Sophos and pfSense? Thanks for helping me with this important decision. ----- Please reply to this email with your response or post your answer here. User's background: Regional Manager with 11-50 employees You've been a member of IT Central Station since December 2017. In a market full of vendor hype, we provide free connections between real users of Sophos UTM to share advice and make better buying decisions. Thanks for being part of the community. Nick Regan Community Director, IT Central Station IT Central Station 244 Fifth Avenue New York, NY 10001 (646) 328-1944 um-nqn 264744 To change notifications, please visit your subscription page or unsubscribe completely. gitbdelaGVkbHpranQ4TlNueHhtaTIwOWRXdFhDV0xMRGtaNGlxQjRnRmo4dUs5NjlvSmNwSURiZGNrcGxBczBET1h4dS0tTzdTYUFzM291OG9iV1ZpbzZkcENqQT09--1a3146227d771b2ce6a16a5909980aa6859c7a9agitbdel
 

Top Industries

By visitors reading reviews
Comms Service Provider
12%
Computer Software Company
10%
Manufacturing Company
7%
Financial Services Firm
6%
Construction Company
12%
Comms Service Provider
10%
Outsourcing Company
9%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business171
Midsize Enterprise33
Large Enterprise29
By reviewers
Company SizeCount
Small Business75
Midsize Enterprise28
Large Enterprise27
 

Questions from the Community

Help me find the best open source router
You don't really specify what type of router you are looking for but if you are talking about a gateway router I recommend PFSense. This software solutions can be installed on youf own hardware or ...
How do I choose between Fortinet FortiGate and pfSense?
Fortinet’s Fortigate is a firewall solution we use and are very much satisfied with its performance. We find Fortigate both cost-effective and efficient. One of the features we like most is that Fo...
What is the difference between PfSense and OPNsense?
Two of the most common and well recognized firewalls, PfSense and OPNsense both support site-to-site IPsec VPN and client, Open VPN and client, and PPTP client. Both also have intrusion detection a...
What are the biggest technical differences between Sophos UTM and Fortinet FortiGate?
As a solution, Sophos UTM offers a lot of functionality, it scales well, and the stability and performance are quite good. The most valuable features for me are their web and email filtering. I wou...
What is your experience regarding pricing and costs for Sophos UTM?
The pricing for Sophos UTM is reasonable; I do not have an issue with it, though I was considering RED because I have different sites I wanted to connect, and instead of doing site-to-site, the RED...
What needs improvement with Sophos UTM?
I would like to improve Sophos UTM in that there is software I use that goes deeper in the reporting on usage. There is software called Fastvue that breaks down everything in the firewall and whate...
 

Also Known As

No data available
Astaro
 

Overview

 

Sample Customers

Nerds On Site Inc., RKC Development Inc., Expertech, Fisher's Technology, Ncisive, Consulting, CPURX, Vaughn's Computer House Calls, Imeretech LLC, Digital Crisis, Carolina Digital Phone, Technigogo Technology Services, The Simple Solution, SwiftecITInc, Rocky Mountain Tech Team, Free Range Geeks, Alaska Computer Geeks, Lark Information Technology, Renaissance Systems Inc., Cutting Edge Computers, Caretech LLC, GoVanguard, Network Touch Ltd, P.C. Solutions.Net, Vision Voice and Data Systems LLC, Montgomery Technologies, Techforce, Concero Networks, ASONInc, CPS Electronics and Consulting, Darkwire.net LLC, IT Specialists, MBS-Net Inc., VOICE1 LLC, Advantage Networking Inc., Powerhouse Systems, Doxa Multimedia Inc., Pro Computer Service, Virtual IT Services, A&J Computers Inc., Envision IT LLC, CommunicaONE Inc., Bone Computer Inc., Amax Engineering Corporation, QPG Ltd. Co., IT 101 Inc., Perfect Cloud Solutions, Applied Technology Group Inc., The Digital Sun Group LLC, Firespring
One Housing Group
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