NETSCOUT nGeniusONE vs Riverbed NPM+ comparison

"Network faults are easily and quickly identified through dashboards and drill down."

"The details it provides are among the most valuable features; the ability to drill down and get to the packet level."

"The speed that you can get from the top of a problem all the way down to the packet layer of troubleshooting analysis."

"The installation process is straightforward."

"It's a consolidated, single tool that talks to multiple platforms. It's not vendor-proprietary; it's independent. It provides interoperability with different products, whether they are routing products, switching products, wireless, wired, load balancing, or proxy. It works with anything you can name."

"Deep packet inspection is a very useful tool as it works in real time and uses serial packet-level analysis."

"The VoLTE model, call search and Media Monitor were essential when we launched VoLTE. We're relying heavily on them to troubleshoot our VoLTE calls."

"Valuable features include data threat detection, network analytics, and overall bandwidth monitoring."

"Alluvio Network Performance Management is good for troubleshooting."

"Riverbed NPM+ provides a holistic view of the network and deeper insights into traffic and packet analysis."

"Riverbed NPM+ provides a holistic view of the network and deeper insights into traffic and packet analysis."

"Riverbed NPM+ provides a holistic view of the network and deeper insights into traffic and packet analysis."

"Riverbed NPM+ provides a holistic view of the network and deeper insights into traffic and packet analysis."

"On a network the size of ours, the loading times seem a little extensive, 20 or 30 seconds to load up some graphs."

"The product is a little complicated."

"Initially, we were having a lot of issues with bugs when using version 6.1.1. There were a lot of problems with the dashboard causing confusion. We worked with our SE and the NETSCOUT engineering team to fix the visibility with the data. There should be a patch release to fix this issue. However, this seems to be working fine for us right now after the 6.2.2 upgrade."

"It would be beneficial to see more AI capabilities included in nGeniusONE to further streamline processes and allow lower-level tech support to handle issues more effectively without escalating them."

"For individual subscriber tracings, sometimes it does not capture all the messages. There is a little bit of room for improvement there."

"The single pane of glass view is a challenge. I like the graphics, they're easy to understand, but when more digging is required, it's more complicated to get what I'm expecting."

"The dependency mapping is good, but I am hopeful that they will build some type of partnership and relationship with ServiceNow. I want to see NETSCOUT partner with ServiceNow so they can leverage Service Now Discovery and Service Mapping to automate the build of the service dependency mappings inside of nGeniusONE."

"The product was lacking for awhile when they did the Arbor acquisition. I was waiting to see more security stuff, which they did eventually add, and is now impressive."

"Currently, you cannot trace by transaction number alone; knowing the source and destination IP is necessary."

"Alluvio Network Performance Management is good for troubleshooting."

"Many improvements are needed for Riverbed NPM+, particularly in NetIM, which does not perform as well as SolarWinds' single module NPM solution."

"Many improvements are needed for Riverbed NPM+, particularly in NetIM, which does not perform as well as SolarWinds' single module NPM solution."

"Many improvements are needed for Riverbed NPM+, particularly in NetIM, which does not perform as well as SolarWinds' single module NPM solution."

"Licensing is flexible, it's not tied to anything else. We can easily switch up the licensing piece... Obviously, NETSCOUT is a little bit in the higher range, but it gives you value for money. You get what you pay for."

"We have a premium customized contract for the solution."

"Like any company, we always want better pricing. The pricing is okay, but it's not a cheap solution. When you want to deploy it across an enterprise as large as ours, you go into seven figures. It's not a cheap solution to get out there."

"The price is only for acquisition; it's not a licence."

"The biggest problem we have with this product is the expense."

"Cost is probably the biggest drawback. Compared to some of the newer vendors that have popped up in the space, it's definitely more on the expensive side... [But] it's been able to keep its value, even in the face of the cheaper competition."

"Make sure you get the low down on your licensing and understand the licensing requirements before making a purchase, especially when it comes to an upgrade. Make sure that it suits your needs before you commit to it. For example, we purchased ATA at version 6.2.1. At that time, the licensing covered everything we need. NETSCOUT comes out with 6.2.2, stating that in order to upgrade, you had to purchase CyberStream licensing. Now that requires some additional funding from both a capital investment and a maintenance cost. That's something that should have been said, "Well, if you want these additional features, you will need to purchase these CyberStreams." Otherwise, we should be allowed to continue on the basic operations as it is now through the newer releases without being stuck."

"This solution has saved us more than $50,000 a month and freed up 30 percent of our bandwidth."

"The tool's pricing is high and I would rate it one out of ten."