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NETSCOUT nGeniusONE pros and cons

Vendor: NETSCOUT
4.1 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

NETSCOUT nGeniusONE enables proactive and predictive bandwidth capacity management, allowing users to reduce dependency on suppliers and gain insights into network hotspots.
The detailed traffic analysis and application-specific monitoring features help users understand patterns, packet loss, jitter, or high latency that could impact the network.
Deep packet inspection facilitates low-level packet analysis, improving troubleshooting efficiency and understanding of communication paths.
Real-time data transformation into actionable insights aids faster issue detection and root cause analysis, allowing users to provide evidence to vendors for problem resolution.
Scalability and the ability to capture raw traffic inline help users filter and analyze the correct network data, representing a significant return on investment.

CONS

NETSCOUT nGeniusONE is complex and requires expert management, increasing operational costs.
Frequent code upgrades introduce bugs that can disrupt data collection.
Pricing is 15-18% higher than competitors, with significant support costs, making it less affordable.
Initial setup is complicated and time-consuming, demanding extensive build and configuration.
NETSCOUT nGeniusONE lacks scalability, requiring numerous bare metal servers, increasing complexity and cost.
 

NETSCOUT nGeniusONE Pros review quotes

MA
Global Telecom Operations Director at a aerospace/defense firm with 10,001+ employees
Oct 4, 2018
We are using nGeniusONE to run our bandwidth capacity management reports. In the past, we used to be very reactive, we used to depend a lot on suppliers to tell us which sites are our hot sites, meaning, which have high bandwidth utilization. Now we do this in a much more proactive way and we are moving to a more predictive approach in that aspect, thanks to nGeniusONE.
JC
Senior Director of Enterprise IT Operations at a healthcare company with 10,001+ employees
Oct 29, 2018
The biggest benefit is the ability to do low-level packet inspection. When I say packet inspection, I don't mean looking at payload, but just looking at your communication handshakes and the like. It reduces troubleshooting time because you can get a much better view into the communications path between servers, database servers, web servers, and understand what's going on.
DN
Network Operations Engineer at a government with 10,001+ employees
Dec 5, 2018
Aside from having the logs that are just on the firewall, we're able to get the traffic as it's going in between, throughout our network. It isolates end sources that are having issues, where we don't have any other tools that would be able to go down to an end-user's computer to find out what's going on.
Learn what your peers think about NETSCOUT nGeniusONE. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
MO
Data Communications Engineering Manager at a government with 10,001+ employees
Dec 19, 2018
Deep packet inspection is probably the strongest feature.
SystemsAc34f - PeerSpot reviewer
Systems Architect at a tech services company with 10,001+ employees
Apr 21, 2019
With the Vprobes, we quickly identified issues on the application servers, which we normally couldn't, where it usually would be a full circle round between our NOC and server people.
reviewer1070613 - PeerSpot reviewer
Manager, Field Network at a educational organization with 10,001+ employees
Apr 21, 2019
Valuable features include data threat detection, network analytics, and overall bandwidth monitoring.
Principa41c2 - PeerSpot reviewer
Principal SIP Engineer
Apr 21, 2019
It gives me the MOS, latency, and jitter.
JJ
Reginal Switch Manager at a comms service provider with 5,001-10,000 employees
Apr 21, 2019
For me, the most valuable features are the dashboards which we use to highlight the overall impact to the customers, and being able to drill down into the nitty-gritty of the customer experience.
AT
Senior Manager at a comms service provider with 1,001-5,000 employees
Apr 21, 2019
The fact that it's able to capture and store packets from the wires is very useful for troubleshooting with our vendors, when issues do come up. It's valuable that we have that overall data for them.
LeadsSys204c - PeerSpot reviewer
Leads System Engineer at a tech services company with 5,001-10,000 employees
Apr 21, 2019
The most valuable feature is visibility.
 

NETSCOUT nGeniusONE Cons review quotes

MA
Global Telecom Operations Director at a aerospace/defense firm with 10,001+ employees
Oct 4, 2018
It's not intuitive, it's not simple to use. It is probably the only monitoring tool, out of all the ones that I have, that I really need an expert on, an expert from nGenius, a contractor that I have to pay, to manage the tool. And that's because it's simply not easy to use. Netscout needs to focus on making it easier to use.
JC
Senior Director of Enterprise IT Operations at a healthcare company with 10,001+ employees
Oct 29, 2018
The GUI has gotten better over time but there could be some improvement in how the GUI is built.
DN
Network Operations Engineer at a government with 10,001+ employees
Dec 5, 2018
I'd like to see the nGeniusONE, the nGeniusPULSE, and the OptiView, their three separate products, work a little better together, a little more streamlined.
Learn what your peers think about NETSCOUT nGeniusONE. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
MO
Data Communications Engineering Manager at a government with 10,001+ employees
Dec 19, 2018
There are so many pieces of their product that integrate with one another that perhaps a recommendation for improvement would be some sort of bigger overview and map to help understand how all their pieces integrate together.
SystemsAc34f - PeerSpot reviewer
Systems Architect at a tech services company with 10,001+ employees
Apr 21, 2019
I would like more in-depth convergence between all the applications, especially when I look for information through a data mine.
reviewer1070613 - PeerSpot reviewer
Manager, Field Network at a educational organization with 10,001+ employees
Apr 21, 2019
The feature I am looking for is the Arbor technology, especially to run in parallel with our firewall... It's getting there.
Principa41c2 - PeerSpot reviewer
Principal SIP Engineer
Apr 21, 2019
I would love to have them reassemble fragmented packets. That would be a very big plus in my book.
JJ
Reginal Switch Manager at a comms service provider with 5,001-10,000 employees
Apr 21, 2019
A lot of tools highlight what's going on but they don't actually pinpoint the user experience. It would be good if there were a small message or something highlighting what the user experience is like and any degradation that's actually occurring.
AT
Senior Manager at a comms service provider with 1,001-5,000 employees
Apr 21, 2019
For individual subscriber tracings, sometimes it does not capture all the messages. There is a little bit of room for improvement there.
LeadsSys204c - PeerSpot reviewer
Leads System Engineer at a tech services company with 5,001-10,000 employees
Apr 21, 2019
We would like better end-to-end data flows. This is something that my users always complain about, as they don't know what the data flows are on the network. We would like to know every point along the line.