NetSuite CRM+ vs Salesforce Sales Cloud comparison

NetSuite and Salesforce are both solutions in the CRM category. NetSuite is ranked #33 with an average rating of 8.0, while Salesforce is ranked #2 with an average rating of 8.2. NetSuite holds a 0.7% mindshare in CRM, compared to Salesforce’s 8.1% mindshare. Additionally, 66% of NetSuite users are willing to recommend the solution, compared to 94% of Salesforce users who would recommend it.

NetSuite CRM+

Read 4 NetSuite CRM+ reviews

338 Views
186 Comparison Views

66% willing to recommend

Salesforce Sales Cloud

Read 115 Salesforce Sales Cloud reviews

4,029 Views
1,918 Comparison Views

94% willing to recommend

NetSuite CRM+

Salesforce Sales Cloud

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Executive SummaryUpdated on Dec 19, 2024

Salesforce Sales Cloud and NetSuite CRM+ are two CRM products competing in the business management space. Salesforce Sales Cloud often holds an upper hand due to its extensive integration capabilities and scalability, catering to businesses seeking a versatile CRM solution.

Features: Salesforce Sales Cloud is known for its robust analytics, customizable dashboards, and AI-driven insights, which significantly enhance productivity and decision-making capabilities. NetSuite CRM+ is recognized for its integrated ERP features, efficient lead-to-order processes, and effective partner relationship management, ideal for holistic business solutions.

Ease of Deployment and Customer Service: Salesforce Sales Cloud is favored for straightforward deployment with extensive self-help resources, although its complexity might require additional support. NetSuite CRM+ offers rapid deployment due to its cloud-based model and is supported by comprehensive training programs, enhancing initial setup success.

Pricing and ROI: Salesforce Sales Cloud generally involves a higher upfront cost but justifies this with a strong return on investment owing to its extensive features and adaptability. NetSuite CRM+ tends to have moderate setup costs, providing a balanced approach between cost and ERP-class functionalities.

To learn more, read our detailed NetSuite CRM+ vs. Salesforce Sales Cloud Report (Updated: May 2025).

Buyer's Guide

NetSuite CRM+ vs. Salesforce Sales Cloud

May 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NetSuite CRM+

Ranking in CRM

33rd

Ranking in Opportunity Management

10th

Average Rating

7.0

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Salesforce Sales Cloud

Ranking in CRM

2nd

Ranking in Opportunity Management

1st

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

115

Ranking in other categories

Sales Force Automation (1st), Conversation Intelligence Software (3rd)

Mindshare comparison

As of July 2025, in the CRM category, the mindshare of NetSuite CRM+ is 0.7%, up from 0.7% compared to the previous year. The mindshare of Salesforce Sales Cloud is 8.1%, down from 10.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Greg Jacob

Executive Consultant at Gemini Solutions Group

Streamlines collaboration across teams and has a straightforward setup process

The platform initiates a series of processes to complete the sale, which may involve ordering equipment, providing services, and tracking necessary activities. The feature that has been most effective in improving sales performance is its alignment with the ordering team. Compared to my experience working with HubSpot, which excelled in presales and marketing but lacked integration with ERP and post-sales processes, NetSuite CRM+ stands out for its ability to streamline collaboration and information sharing across teams. It facilitates post-sales engagement by effectively providing visibility into the bill of materials and assigning responsibilities. The platform is not highly customizable like Salesforce. However, it offers sufficient flexibility for our requirements. I can easily create different views and reports and add widgets to my home screen as needed. I rate it an eight out of ten.

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Greg-Lythe

CTO at Amulets Hotkey

A feature-rich platform that helps to track sales and gather customer information

My age-old complaint with Salesforce Sales Cloud is that it has to be refreshed because it's a cloud-based system. If you make any updates, you have to refresh and save because you're fundamentally looking at what's running in the cloud. It can be slow since you constantly refresh and save the screen. If you were running a local application, like a local CRM system, as you input anything, it would be more seamless. It's like using Excel—you don't have to save every single time you enter new details into a cell because it knows it's a local copy. With a cloud-based system like the tool, changing requires refreshing and saving, which can be tedious.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Very scalable solution that provides customer relationship management, sales, and marketing functions. It's very straightforward to set up, and it supports multi-subsidiary organizations."

"NetSuite CRM+ helps us provide customer support and track schedules for field service."

"We use the product for standard CRM functions like email marketing, account management, scheduling customer profiles, and marketing materials, and for integration with the Suite Commerce."

"The feature that has been most effective in improving sales performance is its alignment with the ordering team."

"Salesforce Sales Cloud is very user-friendly, and simple to create dashboards and extract the reports. Additionally, it integrates well with other applications."

"You can capture all the contacts that relate to an account or business, including personal details."

"Salesforce is a very powerful tool which helps us to build that through tools like Process Builder or Flows, or even write code to achieve these scenarios."

"It is a good platform that shows consolidation of information for our customer base."

"The most valuable features of the solution are reporting and dashboards."

"The automation of Salesforce Sales Cloud makes the process very easier to focus on leads and converts them automatically to accounts, contacts, and opportunities."

"I can see activity per customer. I can find out quickly and easily who was the last person I talked to, when it was, and what we were talking about."

"The tool is a feature-rich platform. It is cloud-based means it's accessible to multiple people in the organization simultaneously. It's a collaborative CRM system where updates are visible to everyone. You can use it lightly with basic notes or extensively with lots of information. It supports multimedia, allowing you to upload video and audio clips. Overall, it's a feature-rich platform, and I don't have one specific feature that stands out; it's just very functional and rich."

More Salesforce Sales Cloud pros

Cons

"The product needs to improve the warehouse management feature."

"The product or service could be improved by incorporating AI functionality to provide intuitive assistance."

"What could be improved in NetSuite CRM+ is its UI, because it's ugly. When you compare it to the Salesforce UI, the UI in Salesforce, particularly its reporting, looks better."

"NetSuite's field service automation should be updated. We should be able to fully automate the assignment of service orders to technicians."

"Compared to other CRM solutions, Salesforce is expensive. It is more affordable for enterprise users than for small businesses."

"One aspect I find challenging with Salesforce Sales Cloud is its forecasting feature. While it's useful for analyzing sales data and predicting future revenue, I've encountered instances where the outcomes weren't as perfect as expected."

"With the solution being very vast, they need to prioritize features."

"The performance is sometimes slow. There is too much information and this makes it difficult to find the answers we are looking for."

"It could have a more user-friendly interface."

"I need to do a lot of customization to implement an ERP solution for an energy and utilities client versus a BFS client. Salesforce should look at the common customizations each client wants and see how much of that can be standardized into industry-specific specific solutions. That would speed up implementation, so we don't need to go through the same steps a hundred times. Salesforce could do it once and put it out for the rest of the clients to use it."

"There are also certain restrictions on the reports in terms of the number of records. Ideally, that should be removed."

"The solution's configuration could be improved because getting a purchase order and administrating the right fields can be a real headache for us, especially when the Sales Cloud system enters an error stage."

More Salesforce Sales Cloud cons

Pricing and Cost Advice

"Compared to other tools, you have to pay for the NetSuite CRM+ module itself. You will pay a recurring fee regardless of how many users you have, then you will pay a fee per user, per month. Its cost is not a licensing cost per user, but a module cost and a user cost."

"It ultimately depends on the features and functionalities required for your specific use case."

"It is a premium product, so it is not the cheapest solution. I think if it's implemented well, and you're getting the soft cost benefits, the efficiencies, it's justified. But not if you're looking at just apples for apples as a subscription, without the complexity that you can achieve. It can deal with complex business requirements. Some other CRMs can't. But you certainly pay, so it's a premium-charged solution. It's one of the more expensive ones."

"In terms of investment value and return of the investment, Salesforce right now is pretty good on the Western markets where the price of the employees is pretty high."

"The subscription is on a monthly basis."

"My understanding is that Salesforce is a little bit expensive, but in terms of the efficiencies, automation, and visibility, I think it's definitely value for money."

"Pricing is reasonable."

"The price of the Salesforce Sales Cloud is expensive. We pay monthly for the solution but we are billed quarterly."

"The price is fair."

"The tool's pricing is based on the number of users. It has a different pricing for 0-100 and another for 100-500 users."

More Salesforce Sales Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Educational Organization

42%

Computer Software Company

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about NetSuite CRM+?

The feature that has been most effective in improving sales performance is its alignment with the ordering team.

See all answers

What is your experience regarding pricing and costs for NetSuite CRM+?

In terms of competitiveness, both NetSuite and HubSpot may offer different pricing tiers and packages to cater to various budgets and preferences. HubSpot tends to be less expensive than other opti...

See all answers

What needs improvement with NetSuite CRM+?

The product or service could be improved by incorporating AI functionality to provide intuitive assistance. There may be room for enhancement in tracking historical contacts from a sales perspectiv...

See all answers

What do you like most about Salesforce Sales Cloud?

The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.

See all answers

What needs improvement with Salesforce Sales Cloud?

With today's generative AI capabilities like ChatGPT ( /products/chatgpt-reviews ), it should be possible to directly communicate with the software rather than navigating through the entire system ...

See all answers

What is your primary use case for Salesforce Sales Cloud?

I generally use Salesforce Sales Cloud ( /products/salesforce-sales-cloud-reviews ) for our sales process, setting up the entire opportunity lifecycle from lead generation to contract closure. It h...

See all answers

Comparisons

Siebel CRM vs NetSuite CRM+

Compared 72% of the time

More NetSuite CRM+ Competitors

Microsoft Dynamics CRM vs Salesforce Sales Cloud

Compared 25% of the time

SAP CRM vs Salesforce Sales Cloud

Compared 24% of the time

Oracle CX Sales vs Salesforce Sales Cloud

Compared 6% of the time

Camunda vs Salesforce Sales Cloud

Compared 4% of the time

Siebel CRM vs Salesforce Sales Cloud

Compared 4% of the time

More Salesforce Sales Cloud Competitors

Product Reports

Buyer's Guide

CRM

June 2025

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Buyer's Guide

Salesforce Sales Cloud

June 2025

Download Salesforce Sales Cloud product report

Also Known As

No data available

Sales Cloud, SFDC, Salesforce

Overview

NetSuite CRM+ delivers powerful Customer Relationship Management (CRM) capabilities, including Sales Force Automation (SFA), marketing automation, customer support and service, ecommerce and flexible customization, all in a single cloud CRM solution. And unlike typical CRM solutions, NetSuite CRM+ includes powerful sales performance management, order management and partner management.

NetSuite

Salesforce Sales Cloud is a comprehensive CRM platform designed for efficient lead management, sales forecasting, and customer engagement, offering extensive customization and cloud-based accessibility.

Aimed at enhancing business efficiency, Salesforce Sales Cloud supports core business processes like CRM, lead and opportunity management, sales forecasting, and customer engagement. Its robust integration capabilities allow seamless connectivity with ERP systems and various applications. The platform offers pipeline tracking, process automation, and advanced sales cycle management. Users appreciate its cloud-based accessibility, allowing teams to operate remotely and manage sales operations effectively. However, users highlight concerns about its complexity, cost, and the need for a more intuitive interface.

What features does Salesforce Sales Cloud offer?

Customization: Tailor the CRM to meet specific business requirements.
Robust Reporting: Comprehensive analytics and data insights.
Lead Management: Efficiently manage and convert leads.
API Integration: Seamless connectivity with multiple applications.
Cloud Accessibility: Work from anywhere with cloud-based access.

What benefits should be evaluated in Salesforce Sales Cloud reviews?

Enhanced Productivity: Streamline sales processes with automation.
Improved Collaboration: Facilitate team coordination and client engagement.
Accurate Forecasting: Make informed decisions with reliable sales forecasts.
Flexibility: Accommodate diverse industry needs with ease.
Legacy System Integration: Efficiently update and integrate with existing systems.

Salesforce Sales Cloud is widely implemented across industries such as finance, healthcare, and retail, supporting sales teams in tracking and managing sales operations. Its use extends to reporting, collaboration, and enhancing client interactions, allowing companies to tailor Salesforce to meet industry-specific requirements efficiently.

Salesforce

Sample Customers

2Pure, Accuvant, Adtegrity, Advantage Sign Supply, Bonneville Environmental Foundation, CallidusCloud, Capitol Coffee Systems, Cardinal Path

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group

Buyer's Guide

NetSuite CRM+ vs. Salesforce Sales Cloud

May 2025

Free Report: NetSuite CRM+ vs. Salesforce Sales Cloud

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