New Relic vs Pandora FMS comparison

New Relic and Pandora FMS are both solutions in the Network Monitoring Software category. New Relic is ranked #9 with an average rating of 8.2, while Pandora FMS is ranked #68. New Relic holds a 1.4% mindshare in NMS, compared to Pandora FMS’s 0.7% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of Pandora FMS users who would recommend it.

New Relic

Read 175 New Relic reviews

20,904 Views
5,853 Comparison Views

94% willing to recommend

Pandora FMS

Read 22 Pandora FMS reviews

4,811 Views
2,550 Comparison Views

100% willing to recommend

New Relic

Pandora FMS

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Executive SummaryUpdated on Oct 9, 2024

New Relic and Pandora FMS are competitors in the monitoring solutions category. New Relic has an edge with its application performance monitoring capabilities, while Pandora FMS offers a more comprehensive monitoring system for various environments.

Features:New Relic focuses on application performance monitoring, providing real-time transaction monitoring, detailed error tracking, and a smooth installation process. Its integration into DevOps strategies offers valuable insights for service management. Pandora FMS offers a comprehensive monitoring system, supporting server, network, and application environments, with strengths in flexibility and integration across various platforms.

Room for Improvement:New Relic users express concerns regarding data privacy and desire more granular alerting capabilities and improved error insights. The pricing model is considered expensive for startups, and there's a wish for better historical data retention. Pandora FMS could enhance its automation features and support for custom themes, while resource consumption, community size, and network discovery capabilities could be improved.

Ease of Deployment and Customer Service:New Relic offers flexible deployment options focusing on public and hybrid cloud environments, with comprehensive documentation and high-rated support responsiveness. Pandora FMS supports hybrid and on-premises deployments, with a straightforward setup and commendable customer service, though New Relic's support is often slightly better rated.

Pricing and ROI:New Relic's pricing is seen as high, impacting ROI negatively for small businesses, even though it offers features that can lead to operational efficiencies. Pandora FMS provides competitive pricing with open-source options for flexibility and cost-effectiveness, enhancing ROI for smaller installations. User satisfaction with pricing and ROI varies based on individual contexts.

To learn more, read our detailed New Relic vs. Pandora FMS Report (Updated: June 2026).

Buyer's Guide

New Relic vs. Pandora FMS

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Network Monitoring Software

9th

Ranking in IT Infrastructure Monitoring

9th

Ranking in Cloud Monitoring Software

3rd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

175

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Operations Analytics (3rd), Mobile APM (2nd), AIOps (4th)

Pandora FMS

Ranking in Network Monitoring Software

68th

Ranking in IT Infrastructure Monitoring

58th

Ranking in Cloud Monitoring Software

41st

Average Rating

9.2

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Server Monitoring (26th), Log Management (60th)

Mindshare comparison

As of June 2026, in the Network Monitoring Software category, the mindshare of New Relic is 1.4%, down from 2.0% compared to the previous year. The mindshare of Pandora FMS is 0.7%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	1.4%
Pandora FMS	0.7%
Other	97.9%

Network Monitoring Software

Featured Reviews

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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MichaelMaack

Independent Consultant at Maack Consulting

The open architecture is easy to extend and enhance

Pandora could deliver better analytics out of the box. You can work around these limitations with the help of other tools like Grafana. The shortcomings are mostly on the graphical side. The built-in report generators are a bit limited in some areas. They could improve their management console's ability to monitor large environments could be improved. For example, SNMP management is only partially integrated into the management console.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Reduced the worry in supporting live websites."

"The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful."

"New Relic is great for DevOps and for a company that expects developers to do their own operations."

"It does everything we wanted it to do."

"Both developers and operations people can look at the same data, and that’s a great benefit."

"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."

"I really love it."

"In my experience, New Relic is one of the best APM tools."

More New Relic pros

"I like this solution a lot because it has a very large Hispanic community and the platform looks very friendly."

"It allows me to quickly see the status of all of my printers, switches, computers, and virtual machines to determine if any system has fallen."

"This product has allowed us to identify and correct certain issues that were affecting our solution."

"The support is excellent for this product; their response time is very fast, and they are very knowledgeable."

"This tool has been of great help because we can manage faster solutions with the problems in our network and it helped us reduce our response time."

"The support from Pandora FMS is legendary."

"The most valuable feature is that it is an all-in-one monitoring system."

"Network monitoring is fun again with Pandora FMS."

More Pandora FMS pros

Cons

"The pricing model. New Relic can be expensive for growing startups."

"The one thing I really wanted to see was to getting more granular with the data, which may be coming in Insights."

"The support could improve because they are not very fast and the information was not very accurate."

"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."

"It hasn’t scaled quite right now. We use another tool for out-of-gate view."

"All the information is there, but sometimes it’s hard to figure out what it means."

"New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better."

"It is a SaaS service and this creates internal friction that needs innovative solutions (but you have to own that)."

More New Relic cons

"Pandora could deliver better analytics out of the box. You can work around these limitations with the help of other tools like Grafana. The shortcomings are mostly on the graphical side. The built-in report generators are a bit limited in some areas."

"I sincerely believe that Pandora needs new ideas for functionality closer to advanced device security monitoring."

"Third-party integration should be improved for some commonly used products such as Universal CMDB."

"This solution requires proper training to get 100% out of it."

"An update to the Android app would be appreciated."

"In its versions for Linux, in the beginning, it can be somewhat complicated to configure and implement."

"I would like to have a dashboard with all assets displayed, with a quick hover-over status."

"The price for Pandora FMS is expensive."

More Pandora FMS cons

Pricing and Cost Advice

"The solution is less expensive than AppNeta."

"Because of budget, we are not using the mobile app part of this tool."

"We feel it's a little bit pricey."

"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."

"Comparatively, the pricing is expensive."

"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."

"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."

"The solution is cheap, but prices can go up when users grow."

More New Relic pricing and cost advice

"Pandora FMS is easy to implement and the pricing of licenses is competitive."

"Growing the solution or migrating to the Enterprise version is easy, and various plans are available."

"In terms of money, the Enterprise version is the cheapest that I have found after a market study."

"You have to pay for the number of agents and models that you are monitoring. I would rate the cost at three with one being the most expensive and five being the cheapest."

"My rule of thumb would be that if you need more than thirty agents, and you lack an automation tool such as Chef or Puppet, you will save a lot of time and money going to the Enterprise edition."

"The open-source version offers 100% functionality and the hardware requirements for a solution like this one are very modest."

"You get the license and it includes updates, new versions, and access to the complete library of modules."

"Only one payment and it includes support, updates, new versions, and access to the complete library of plugins except for SAP and z/OS."

More Pandora FMS pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Manufacturing Company

Computer Software Company

Outsourcing Company

Comms Service Provider

16%

Construction Company

14%

Manufacturing Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	51
Large Enterprise	79

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	4
Large Enterprise	3

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

While I appreciate many aspects of New Relic, I believe the product could improve in some areas—specifically, some advanced capabilities can have a learning curve for new users, and the licensing a...

See all answers

What is your primary use case for New Relic Insights?

Since I'm a performance engineer, I typically use New Relic day-to-day for investigating any performance bottlenecks identified during our performance testing of any application. I look at the resu...

See all answers

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Product Reports

Buyer's Guide

New Relic

June 2026

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Buyer's Guide

Pandora FMS

June 2026

Download Pandora FMS product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Pandora FMS offers comprehensive monitoring for IT infrastructure and services, supporting hybrid environments and enhancing operational efficiency with customizable architecture and seamless tool integration.

Pandora FMS provides a user-friendly platform for monitoring servers, network devices, and applications across virtual and cloud environments. Its agent options, centralized management, and high availability configurations allow it to support extensive network infrastructures. Offering robust alarm systems and lightweight operation, it adapts to enterprise needs, whether large or small. Users benefit from flexible metrics and plugins, although improvements in automation, analytics, and expanded API integration are anticipated. Challenges include interface instability in older versions and the need for improved dashboard customization, real-time monitoring, and cloud integration.

What features does Pandora FMS offer?

All-in-One Monitoring: Supports a wide range of platforms and devices for comprehensive visibility.
Customizable Architecture: Integrates seamlessly with external tools for tailored solutions.
High Availability Configurations: Ensures continuous monitoring and operation.
Flexible Metrics and Plugins: Enables tailored monitoring setups for diverse needs.

What are the benefits and ROI?

Enhanced Operational Efficiency: Streamlines monitoring processes and improves time management.
Scalability: Adapts to growing infrastructures without sacrificing performance.
Seamless Integration: Works well with existing IT tools and environments.
Comprehensive Coverage: Provides extensive oversight across a variety of platforms and environments.

In specific industries, Pandora FMS is utilized for IT service supervision, infrastructure monitoring, and network device management. Organizations leverage it to maintain network quality, ensure compliance, predict issues, and manage inventory and security. It supports both remote desktops and clients' systems, making it valuable for generating SLA reports and monitoring hybrid server environments. Pandora FMS's adaptability allows it to serve diverse sectors by facilitating efficient supervision and control.

Pandora FMS

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Rakuten, Prosegur, Repsol, Teléfonica, Allianz, Ottawa Hospital, Hughes

Buyer's Guide

New Relic vs. Pandora FMS

June 2026

Free Report: New Relic vs. Pandora FMS

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