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New Relic vs Scout APM comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

New Relic
Ranking in Application Performance Monitoring (APM) and Observability
4th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
176
Ranking in other categories
Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (2nd), AIOps (5th)
Scout APM
Ranking in Application Performance Monitoring (APM) and Observability
84th
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 3.7%, down from 5.2% compared to the previous year. The mindshare of Scout APM is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
New Relic3.7%
Scout APM0.4%
Other95.9%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
Antonio_Barros - PeerSpot reviewer
Regional Manager LatAm at Splunk
Great visibility and reliability with fair pricing
The solution is stable. It's pretty easy to set up, especially if you have the knowledge base and/or you have a partner assist you. The product can scale. The processes are great. It helps with services and microservices. The product is great for man different industries, including energy, government, finance, and more.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"From operationally rich, to developer deep."
"The most valuable feature is the ability to receive in-depth information about applications, as it can detect a lot of important information."
"The most valuable feature is New Relic Insights, and our customers are happy with the dashboard and the data that it displays and the correlation between the components."
"It is easy to set up from scratch, as you don’t need resources."
"The solution is an excellent product for time series and operation analyses."
"It is stable and scalable."
"Customer Service: Excellent. Technical Support: Excellent."
"Error rates are a good indicator for potential rollbacks for a potential deployment – and usually it’s pretty instantaneous."
"The product can scale."
"Everything that is around the digital performance environment, I can see."
 

Cons

"I would like if it could have predictive analysis. Today, we only have the option to configure thresholds."
"I think the APM mode can be improved. In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."
"I prefer AppDynamics and Dynatrace. These two tools over New Relic."
"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."
"The price needs improvement."
"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."
"I would say that the user interface is maybe a little bit overly complicated."
"It constantly aggregates data so it’s not a true indication of how our application is doing."
"I can't recall coming across any missing features."
 

Pricing and Cost Advice

"We're paying for the New Relic APM license annually."
"The solution is cheap, but prices can go up when users grow."
"I loved this product, but we can no longer afford it, so we dropped it."
"Cost is significant with a lot of extras."
"The solution is less expensive than AppNeta."
"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."
"Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace."
"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Outsourcing Company
12%
Manufacturing Company
9%
Construction Company
7%
Financial Services Firm
21%
Construction Company
13%
Outsourcing Company
10%
Retailer
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise52
Large Enterprise79
No data available
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...
What is your primary use case for New Relic Insights?
As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...
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Comparisons

 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
No data available
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Chargify, Synctree, Aptuitiv, Barnes and Noble, Journey, Geosnapshot, Kongregate, PaperTrail, Adobe, SendGrid, Sentry
Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability. Updated: September 2026.
913,806 professionals have used our research since 2012.