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New Relic vs Scout APM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

New Relic
Ranking in Application Performance Monitoring (APM) and Observability
4th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
173
Ranking in other categories
Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (3rd), AIOps (4th)
Scout APM
Ranking in Application Performance Monitoring (APM) and Observability
75th
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 3.8%, down from 6.5% compared to the previous year. The mindshare of Scout APM is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
New Relic3.8%
Scout APM0.4%
Other95.8%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
Antonio_Barros - PeerSpot reviewer
Regional Manager LatAm at Splunk
Great visibility and reliability with fair pricing
The solution is stable. It's pretty easy to set up, especially if you have the knowledge base and/or you have a partner assist you. The product can scale. The processes are great. It helps with services and microservices. The product is great for man different industries, including energy, government, finance, and more.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The best features in New Relic include its numerous API integrations and a good source of support."
"The versatility of the solution is its most valuable feature."
"The solution makes it very easy to have a holistic view."
"It has prevented failures from occurring in our production environment."
"You don't have to go through a list of 500 servers."
"New Relic's dashboard is nice, and it's reliable. It's also compatible with many services, especially Java and the Python ecosystem."
"It's industry-leading, the most responsive full suite of tools that I’ve used."
"Working with the solution is very easy; it's user-friendly and overall it's a good product from what we have evaluated."
"The product can scale."
"Everything that is around the digital performance environment, I can see."
 

Cons

"Doesn't recognized some third party transaction traces."
"The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain."
"It is a serious tool and requires a lot of time invested in order to understand how it works."
"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."
"New Relic can be improved by incorporating an automated incident analysis solution."
"Some of the 3rd party plugins could be improved - especially the requirement for java to monitor simple network services is not ideal."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"How granular I could go down at looking at certain data, especially related to the operations, is limited."
"I can't recall coming across any missing features."
 

Pricing and Cost Advice

"The detection piece of it brings us a big return on investment."
"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."
"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."
"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."
"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."
"The pricing is fine."
"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."
"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
8%
Manufacturing Company
8%
Outsourcing Company
5%
Financial Services Firm
16%
Construction Company
11%
Retailer
11%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise50
Large Enterprise77
No data available
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...
Ask a question
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Comparisons

 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
No data available
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Chargify, Synctree, Aptuitiv, Barnes and Noble, Journey, Geosnapshot, Kongregate, PaperTrail, Adobe, SendGrid, Sentry
Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability. Updated: April 2026.
893,244 professionals have used our research since 2012.