New Relic vs Scout APM comparison

New Relic and Scout are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #4 with an average rating of 8.2, while Scout is ranked #82. New Relic holds a 3.8% mindshare in APM, compared to Scout’s 0.4% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of Scout users who would recommend it.

New Relic

Read 176 New Relic reviews

24,526 Views
16,432 Comparison Views

94% willing to recommend

Scout APM

Read 1 Scout APM review

1,520 Views
1,307 Comparison Views

100% willing to recommend

New Relic

Scout APM

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between New Relic and Scout APM based on real PeerSpot user reviews.

Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability.

To learn more, read our detailed Application Performance Monitoring (APM) and Observability Report (Updated: August 2026).

Buyer's Guide

Application Performance Monitoring (APM) and Observability

August 2026

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Helped 908,834 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (4th)

Scout APM

Ranking in Application Performance Monitoring (APM) and Observability

82nd

Average Rating

10.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 3.8%, down from 6.2% compared to the previous year. The mindshare of Scout APM is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	3.8%
Scout APM	0.4%
Other	95.8%

Application Performance Monitoring (APM) and Observability

Featured Reviews

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Antonio_Barros

Regional Manager LatAm at Splunk

Great visibility and reliability with fair pricing

The solution is stable. It's pretty easy to set up, especially if you have the knowledge base and/or you have a partner assist you. The product can scale. The processes are great. It helps with services and microservices. The product is great for man different industries, including energy, government, finance, and more.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Insights with key transactions and response time, to understand which calls take the longest and where the bottlenecks are."

"Its greatest benefit comes from its ability to provide trending/marketing data."

"We have done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part."

"NewRelic provides a one-stop shop monitoring solution for organizations that are looking for 360 degree monitoring solution: Application, Infrastructure, Network, Database, Enduser monitoring, Mobile everything under one roof."

"It gave clear information and a complete picture of what was happening in our system, which helped the operations team in performing the required actions."

"New Relic has helped us in terms of optimizing our print and loading times, and it has solved many of our performance issues."

"Using New Relic, we can showcase business KPIs data and compare it with trends from the last month or year, easily check whether our business performance is declining, stable, or improving, as well as the revenue generated from our website, and analyze this data efficiently if we are sending it to their platform."

"In my experience, New Relic is one of the best APM tools."

More New Relic pros

"The product can scale."

"Everything that is around the digital performance environment, I can see."

Cons

"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."

"If we can find a way to communicate the need to use it, we use it, but we want a way to hand it off to our clients easily."

"It would be nice if there were pre-made dashboards. There should be out-of-the-box options that you can have."

"The licensing cost is a little high and it should be brought down."

"All the information is there, but sometimes it’s hard to figure out what it means."

"Sometimes the UI feels like it is not that much user-friendly for any new user who is using New Relic."

"Perhaps the retention on some of the old problem traces would be an improvement."

"It’s generally stable, but last year it was a little flaky."

More New Relic cons

"I can't recall coming across any missing features."

Pricing and Cost Advice

"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."

"Cost is significant with a lot of extras."

"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."

"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."

"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."

"Comparatively, the pricing is expensive."

"We feel it's a little bit pricey."

"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."

More New Relic pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Outsourcing Company

Manufacturing Company

Construction Company

Financial Services Firm

20%

Construction Company

13%

Outsourcing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

See all answers

What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

See all answers

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Comparisons

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Compared 2% of the time

Grafana vs New Relic

Compared 2% of the time

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Compared 23% of the time

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Compared 16% of the time

Prometheus-AI Platform vs Scout APM

Compared 9% of the time

AppSignal vs Scout APM

Compared 8% of the time

JenniferSoft vs Scout APM

Compared 6% of the time

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Product Reports

Buyer's Guide

New Relic

July 2026

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Buyer's Guide

Application Performance Monitoring (APM) and Observability

August 2026

Download Scout APM product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Scout APM offers an application performance monitoring tool tailored for developers seeking efficient performance insights. It helps identify issues impacting app speed and performance, providing deep visibility into app behavior.

Scout APM specializes in identifying and diagnosing performance bottlenecks in applications. Designed with developer needs in mind, it offers precise insights, enabling quicker deployments and improved application performance. It focuses extensively on providing clear, actionable data without overwhelming users with too much complexity. Scout APM's lightweight design ensures minimal overhead, making it effective for performance optimization and increasing developer productivity without slowing down applications under heavy load.

What are the key features of Scout APM?

Real-time Monitoring: Offers continuous app monitoring, ensuring immediate detection of issues.
Advanced Insights: Provides detailed root cause analysis to help fix performance bottlenecks quickly.
Error Detection: Enables proactive error identification to maintain app efficiency.
Lightweight Agent: Designed for low overhead to ensure app performance remains unaffected.
Third-party Integrations: Compatible with tools like GitHub, Slack, and more to enhance workflows.

What benefits and ROI should users consider?

Optimized Performance: Leads to faster application response times and improved user satisfaction.
Increased Productivity: Allows developers to resolve issues faster and focus on new features.
Cost Efficiency: Helps in reducing operational costs through better resource management.
Scalability: Ensures applications perform well under increased demand without degradation.

Scout APM is valuable across industries such as e-commerce, healthcare, and finance, where application performance is critical to user experience and operational success. In e-commerce, it aids in maintaining fast load times during high-traffic sales events. Healthcare applications benefit from uninterrupted service, ensuring seamless user interaction and data processing. In finance, reliability is key; thus, Scout APM helps maintain robust and secure app environments.

Scout

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Chargify, Synctree, Aptuitiv, Barnes and Noble, Journey, Geosnapshot, Kongregate, PaperTrail, Adobe, SendGrid, Sentry

Buyer's Guide

Application Performance Monitoring (APM) and Observability

August 2026

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