New Relic vs Turbo360 (Formerly Serverless360) comparison

New Relic and Kovai.co are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #4 with an average rating of 8.2, while Kovai.co is ranked #66. New Relic holds a 3.8% mindshare in APM, compared to Kovai.co’s 0.7% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of Kovai.co users who would recommend it.

New Relic

Read 173 New Relic reviews

18,652 Views
13,056 Comparison Views

94% willing to recommend

Turbo360 (Formerly Serverle...

Read 2 Turbo360 (Formerly Serverless360) reviews

3,100 Views
1,395 Comparison Views

100% willing to recommend

New Relic

Turbo360 (Formerly Serverle...

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Executive SummaryUpdated on Jul 24, 2024

New Relic and Turbo360 (Formerly Serverless360) compete in the market of monitoring and management capabilities for tech buyers. While New Relic is known for its extensive integrations and analytics, Turbo360 stands out with specialized serverless support and intuitive setup, making it cost-effective for serverless applications.

Features: New Relic provides extensive integrations, real-time analytics, and custom dashboards. Turbo360 offers seamless serverless environment support, efficient resource management, and ease of use.

Room for Improvement: New Relic needs simplification, improved alerting systems, and more manageable pricing. Turbo360 could enhance its reporting, expand integration options, and provide more detailed analytics.

Ease of Deployment and Customer Service: New Relic has an easy setup process and strong customer support but may require adaptation for frequent updates. Turbo360 features straightforward deployment in serverless contexts and responsive support.

Pricing and ROI: New Relic's setup costs are higher, with some users questioning the ROI. Turbo360 presents a more cost-effective option with a favorable ROI, especially in serverless applications.

To learn more, read our detailed New Relic vs. Turbo360 (Formerly Serverless360) Report (Updated: April 2026).

Buyer's Guide

New Relic vs. Turbo360 (Formerly Serverless360)

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Ranking in Cloud Monitoring Software

3rd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

173

Ranking in other categories

Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (3rd), AIOps (4th)

Turbo360 (Formerly Serverle...

Ranking in Application Performance Monitoring (APM) and Observability

66th

Ranking in Cloud Monitoring Software

40th

Average Rating

9.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Cloud Management (46th), Cloud Cost Management (29th)

Mindshare comparison

As of May 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 3.8%, down from 6.5% compared to the previous year. The mindshare of Turbo360 (Formerly Serverless360) is 0.7%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	3.8%
Turbo360 (Formerly Serverless360)	0.7%
Other	95.5%

Application Performance Monitoring (APM) and Observability

Featured Reviews

BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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reviewer1858887

Software Development Engineer In Test at Quinbay

Centralized, great for performing corrective actions and has a helpful Business Activity Monitoring module

1) The user interface of Serveress360 could be improved a bit to make the platform even easier to use. 2) The addition of management and monitoring features for Cognitive services, Power Automate, and a few more Azure services. 3) It would be much better if it is a multi-cloud management/monitoring platform. 4) The consolidated error reports sent via the alerting channels can be a bit more intuitive. 5) Their customer support was good but good technical documentation or feature videos can be even more helpful.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution's most valuable aspects are that it tracks java better and operates very efficiently."

"It is stable and scalable."

"The feature I found most valuable is being able to design my queries. It's easy to design a query."

"Insights with key transactions and response time, to understand which calls take the longest and where the bottlenecks are."

"I’ve gotten our teams to use New Relic to help them craft code that properly performs right out of the gate."

"Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort."

"The best features New Relic offers are end-to-end tracing of any calls and custom dashboards."

"It does everything we wanted it to do."

More New Relic pros

"Service Bus topic subscription monitoring turned out to be the most useful for us."

"That is exactly where Serverless360 helped us by bringing in both Service Bus management and monitoring under the same hood."

"Serverless360 transformed the way our organizations manage Azure and hybrid integrations."

"It offers all the core capabilities we need to manage and monitor our Azure services."

Cons

"Better error reporting Better ability to drill-down into errors"

"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."

"We have had issues with our agents going offline."

"For some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long."

"The main reason we switched away from New Relic is that the cost is too high."

"All the information is there, but sometimes it’s hard to figure out what it means."

"New Relic can be improved in a few areas. I noticed that some things can be easily done through Splunk but not through New Relic."

"I'd like second-by-second monitoring, instead of a five-minute lag time."

More New Relic cons

"Addition of more monitoring features to Azure Cosmos DB can be a huge help as we use the same as the main database for our applications."

"The user interface of Serveress360 could be improved a bit to make the platform even easier to use."

"Addition of more monitoring features to Azure Cosmos DB can be a huge help as we use the same as the main database for our applications."

Pricing and Cost Advice

"The price of New Relic could improve. It is expensive."

"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."

"We're paying for the New Relic APM license annually."

"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."

"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."

"We feel it's a little bit pricey."

"Cost is significant with a lot of extras."

"Pricing is better with New Relic APM than Dynatrace."

More New Relic pricing and cost advice

Information not available

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893,244 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Outsourcing Company

Construction Company

17%

Financial Services Firm

17%

Computer Software Company

15%

Comms Service Provider

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	77

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...

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Comparisons

Dynatrace vs New Relic

Compared 7% of the time

Datadog vs New Relic

Compared 6% of the time

Splunk AppDynamics vs New Relic

Compared 4% of the time

Elastic Observability vs New Relic

Compared 2% of the time

Azure Monitor vs New Relic

Compared 2% of the time

More New Relic Competitors

Datadog vs Turbo360 (Formerly Serverless360)

Compared 7% of the time

CAST AI vs Turbo360 (Formerly Serverless360)

Compared 6% of the time

Azure Monitor vs Turbo360 (Formerly Serverless360)

Compared 6% of the time

Elastic Observability vs Turbo360 (Formerly Serverless360)

Compared 5% of the time

Harness vs Turbo360 (Formerly Serverless360)

Compared 4% of the time

More Turbo360 (Formerly Serverless360) Competitors

Product Reports

Buyer's Guide

New Relic

April 2026

Download New Relic product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

April 2026

Turbo360 (Formerly Serverless360) report

Download Turbo360 (Formerly Serverless360) product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Serverless360

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Turbo360, previously known as Serverless360, provides advanced capabilities for managing distributed systems efficiently, catering to a knowledgeable audience seeking streamlined operations and enhanced performance.

Turbo360 offers a comprehensive suite designed to support businesses in tracking and managing complex distributed applications. It equips professionals with essential tools to simplify the intricate processes of application integration and monitoring, ensuring seamless operational functionality. Targeting a tech-savvy audience, Turbo360 enhances oversight and control over application processes, optimizing resource use and fault detection.

What are the key features of Turbo360?

Integration Tracking: Monitors data flow across applications.
Error Management: Detects and resolves system issues swiftly.
Performance Monitoring: Provides insights into application efficiency.
Resource Optimization: Streamlines resource allocation for better performance.

Why choose Turbo360?

Cost Efficiency: Reduces operational costs with optimized resource use.
Improved Performance: Enhances application speed and reliability.
Scalability: Adapts to growing business needs with ease.

Industries implementing Turbo360, specifically in finance and healthcare, benefit from its robust tracking and monitoring abilities, improving service delivery and resource management. Its adaptability makes it a preferred choice for organizations focusing on innovation and digital transformation.

Kovai.co

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

MSC, Transalta, Rank Group, RACQ, BBC, Q2 Solutions, Middleway, BUPA, Columbia Sportswear, EDF

Buyer's Guide

New Relic vs. Turbo360 (Formerly Serverless360)

April 2026

Free Report: New Relic vs. Turbo360 (Formerly Serverless360)

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