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New Relic vs Turbo360 (Formerly Serverless360) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

New Relic
Ranking in Application Performance Monitoring (APM) and Observability
4th
Ranking in Cloud Monitoring Software
5th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
160
Ranking in other categories
Network Monitoring Software (9th), IT Infrastructure Monitoring (8th), IT Operations Analytics (3rd), Mobile APM (3rd), AIOps (4th)
Turbo360 (Formerly Serverle...
Ranking in Application Performance Monitoring (APM) and Observability
68th
Ranking in Cloud Monitoring Software
49th
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
2
Ranking in other categories
Cloud Management (53rd), Cloud Cost Management (31st)
 

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 5.1%, down from 8.8% compared to the previous year. The mindshare of Turbo360 (Formerly Serverless360) is 0.3%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
New Relic5.1%
Turbo360 (Formerly Serverless360)0.3%
Other94.6%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Rahul -Jain - PeerSpot reviewer
Good for application Performance Monitoring but not stable
There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side. These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.
reviewer1868589 - PeerSpot reviewer
Great topic subscription monitoring, helpful management, and useful for audits
Addition of more monitoring features to Azure Cosmos DB can be a huge help as we use the same as the main database for our applications. One more thing to note is that their support team was always ready to clear all our doubts regarding the product but we feel that it would be much appreciated if they could share with us the required resources to get new customers like us well-versed in traversing through different modules of the product. These are the very few areas where Serverless360 can be improved.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most important thing is that it tells us where the latency in throughput and response time are."
"The simplicity of the dashboard is very good."
"The best feature of New Relic is its simple look and feel, making it easier to use than other tools."
"The versatility of the solution is its most valuable feature."
"The most valuable feature is the ability to manage the application flow."
"There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good."
"You don't have to go through a list of 500 servers."
"The initial setup is straightforward. It is easy to track and easy to follow."
"It offers all the core capabilities we need to manage and monitor our Azure services."
"Service Bus topic subscription monitoring turned out to be the most useful for us."
 

Cons

"We have had issues with our agents going offline."
"Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow."
"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."
"New Relic can be improved by incorporating an automated incident analysis solution."
"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."
"In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."
"They need to improve the alerting and dashboarding as these are the key features in DevOps."
"Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal."
"Addition of more monitoring features to Azure Cosmos DB can be a huge help as we use the same as the main database for our applications."
"The user interface of Serveress360 could be improved a bit to make the platform even easier to use."
 

Pricing and Cost Advice

"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."
"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."
"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."
"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."
"We're paying for the New Relic APM license annually."
"Cost is significant with a lot of extras."
"This is an expensive product."
"It would be nice if we could buy it annually instead of monthly."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
8%
Retailer
6%
Computer Software Company
27%
Manufacturing Company
13%
Financial Services Firm
11%
Performing Arts
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise50
Large Enterprise61
No data available
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
I reviewed another observability tool, DataDog, and we moved away from New Relic because the pricing was not convenient and didn't fit our budget. With DataDog, some of the APM features we were loo...
Ask a question
Earn 20 points
 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
Serverless360
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
MSC, Transalta, Rank Group, RACQ, BBC, Q2 Solutions, Middleway, BUPA, Columbia Sportswear, EDF
Find out what your peers are saying about New Relic vs. Turbo360 (Formerly Serverless360) and other solutions. Updated: September 2025.
868,759 professionals have used our research since 2012.