New Relic vs Turbo360 (Formerly Serverless360) comparison

New Relic and Kovai.co are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #4 with an average rating of 8.2, while Kovai.co is ranked #66. New Relic holds a 3.8% mindshare in APM, compared to Kovai.co’s 0.8% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of Kovai.co users who would recommend it.

New Relic

Read 176 New Relic reviews

24,526 Views
16,432 Comparison Views

94% willing to recommend

Turbo360 (Formerly Serverle...

Read 2 Turbo360 (Formerly Serverless360) reviews

4,421 Views
1,901 Comparison Views

100% willing to recommend

New Relic

Turbo360 (Formerly Serverle...

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Executive SummaryUpdated on Jul 24, 2024

New Relic and Turbo360 (Formerly Serverless360) compete in the market of monitoring and management capabilities for tech buyers. While New Relic is known for its extensive integrations and analytics, Turbo360 stands out with specialized serverless support and intuitive setup, making it cost-effective for serverless applications.

Features: New Relic provides extensive integrations, real-time analytics, and custom dashboards. Turbo360 offers seamless serverless environment support, efficient resource management, and ease of use.

Room for Improvement: New Relic needs simplification, improved alerting systems, and more manageable pricing. Turbo360 could enhance its reporting, expand integration options, and provide more detailed analytics.

Ease of Deployment and Customer Service: New Relic has an easy setup process and strong customer support but may require adaptation for frequent updates. Turbo360 features straightforward deployment in serverless contexts and responsive support.

Pricing and ROI: New Relic's setup costs are higher, with some users questioning the ROI. Turbo360 presents a more cost-effective option with a favorable ROI, especially in serverless applications.

To learn more, read our detailed New Relic vs. Turbo360 (Formerly Serverless360) Report (Updated: August 2026).

Buyer's Guide

New Relic vs. Turbo360 (Formerly Serverless360)

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Ranking in Cloud Monitoring Software

3rd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), AIOps (4th)

Turbo360 (Formerly Serverle...

Ranking in Application Performance Monitoring (APM) and Observability

66th

Ranking in Cloud Monitoring Software

36th

Average Rating

9.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Cloud Management (47th), Cloud Cost Management (31st)

Mindshare comparison

As of August 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 3.8%, down from 6.2% compared to the previous year. The mindshare of Turbo360 (Formerly Serverless360) is 0.8%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	3.8%
Turbo360 (Formerly Serverless360)	0.8%
Other	95.4%

Application Performance Monitoring (APM) and Observability

Featured Reviews

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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reviewer1868589

Python Engineer at Msys Technologies

Great topic subscription monitoring, helpful management, and useful for audits

Addition of more monitoring features to Azure Cosmos DB can be a huge help as we use the same as the main database for our applications. One more thing to note is that their support team was always ready to clear all our doubts regarding the product but we feel that it would be much appreciated if they could share with us the required resources to get new customers like us well-versed in traversing through different modules of the product. These are the very few areas where Serverless360 can be improved.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ease of use, the information you can get out of it from the very little things you do – you get so much out of it."

"My advice is to learn to use it and learn all of the features because it has many of them, not all of which are documented, but they work wonders."

"Server uptime is its most valuable feature."

"I find the error monitoring of IIS web applications to be extremely useful."

"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."

"We like the performance of the product; it's very good, very reliable, and all features are capable of responding to our requirements."

"New Relic is the best choice because the product has good dashboards, scalability, and environments."

"The alerting is by far the most valuable feature, closely followed by the way the platform correlates incidents across applications and components."

More New Relic pros

"It offers all the core capabilities we need to manage and monitor our Azure services."

"Serverless360 transformed the way our organizations manage Azure and hybrid integrations."

"Service Bus topic subscription monitoring turned out to be the most useful for us."

"That is exactly where Serverless360 helped us by bringing in both Service Bus management and monitoring under the same hood."

Cons

"Raw transaction didn’t give us data that we needed."

"Installation of plugins seem to be really difficult due to the documentation available."

"In terms of usability, I think the UI is acceptable, but it does not really guide you along with what you actually need."

"Better error reporting Better ability to drill-down into errors"

"I’m into very dense charts, and I think the charts used throughout APM are a little low resolution in terms of time points across the X axis."

"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."

"The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain."

"Sometimes the UI feels like it is not that much user-friendly for any new user who is using New Relic."

More New Relic cons

"Addition of more monitoring features to Azure Cosmos DB can be a huge help as we use the same as the main database for our applications."

"The user interface of Serveress360 could be improved a bit to make the platform even easier to use."

Pricing and Cost Advice

"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."

"The price of New Relic could improve. It is expensive."

"This is an expensive tool."

"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."

"The solution is cheap, but prices can go up when users grow."

"The pricing and licensing are too high."

"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."

"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."

More New Relic pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Outsourcing Company

Manufacturing Company

Construction Company

20%

Financial Services Firm

16%

Comms Service Provider

13%

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

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What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

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Product Reports

Buyer's Guide

New Relic

July 2026

Download New Relic product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

August 2026

Turbo360 (Formerly Serverless360) report

Download Turbo360 (Formerly Serverless360) product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Serverless360

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Turbo360, previously known as Serverless360, provides advanced capabilities for managing distributed systems efficiently, catering to a knowledgeable audience seeking streamlined operations and enhanced performance.

Turbo360 offers a comprehensive suite designed to support businesses in tracking and managing complex distributed applications. It equips professionals with essential tools to simplify the intricate processes of application integration and monitoring, ensuring seamless operational functionality. Targeting a tech-savvy audience, Turbo360 enhances oversight and control over application processes, optimizing resource use and fault detection.

What are the key features of Turbo360?

Integration Tracking: Monitors data flow across applications.
Error Management: Detects and resolves system issues swiftly.
Performance Monitoring: Provides insights into application efficiency.
Resource Optimization: Streamlines resource allocation for better performance.

Why choose Turbo360?

Cost Efficiency: Reduces operational costs with optimized resource use.
Improved Performance: Enhances application speed and reliability.
Scalability: Adapts to growing business needs with ease.

Industries implementing Turbo360, specifically in finance and healthcare, benefit from its robust tracking and monitoring abilities, improving service delivery and resource management. Its adaptability makes it a preferred choice for organizations focusing on innovation and digital transformation.

Kovai.co

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

MSC, Transalta, Rank Group, RACQ, BBC, Q2 Solutions, Middleway, BUPA, Columbia Sportswear, EDF

Buyer's Guide

New Relic vs. Turbo360 (Formerly Serverless360)

August 2026

Free Report: New Relic vs. Turbo360 (Formerly Serverless360)

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