New Relic vs Zenoss Cloud comparison

New Relic and Zenoss are both solutions in the AIOps category. New Relic is ranked #4 with an average rating of 8.0, while Zenoss is ranked #24. New Relic holds a 9.0% mindshare in AIOP, compared to Zenoss’s 1.4% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of Zenoss users who would recommend it.

New Relic

Read 168 New Relic reviews

12,960 Views
2,981 Comparison Views

94% willing to recommend

Zenoss Cloud

Read 8 Zenoss Cloud reviews

2,016 Views
302 Comparison Views

100% willing to recommend

New Relic

Zenoss Cloud

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Executive SummaryUpdated on Sep 16, 2024

Zenoss Cloud and New Relic are both popular solutions for IT monitoring and observability but cater to different needs and preferences based on user reviews. New Relic appears to have an edge due to its extensive analytics capabilities.

Features: Zenoss Cloud users highlight its strength in unified monitoring, covering infrastructure, applications, and networks effectively. New Relic is valued for its deep analytics and detailed performance insights across various environments, providing comprehensive performance analytics.

Room for Improvement: Zenoss Cloud users suggest enhancements in user documentation, more streamlined reporting features, and improving overall interface design. New Relic receives feedback on improving metric management, simplifying configuration processes, and enhancing user experience with better interface design.

Ease of Deployment and Customer Service: Zenoss Cloud is praised for relatively straightforward deployment and responsive support, although some users note a learning curve during the initial stages. New Relic users find the deployment process smooth and are generally satisfied with customer service, though complexity in the initial setup can be a barrier.

Pricing and ROI: Zenoss Cloud users feel the pricing is justified by its capabilities, noting good value for the investment. New Relic users acknowledge a higher price point but also emphasize the significant ROI due to its advanced features and analytics. Despite this, New Relic’s higher cost might be a consideration for some organizations, whereas Zenoss Cloud is seen as more budget-friendly with a quicker ROI.

To learn more, read our detailed New Relic vs. Zenoss Cloud Report (Updated: December 2025).

Buyer's Guide

New Relic vs. Zenoss Cloud

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Network Monitoring Software

8th

Ranking in IT Infrastructure Monitoring

8th

Ranking in Cloud Monitoring Software

5th

Ranking in AIOps

4th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

168

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Operations Analytics (3rd), Mobile APM (3rd)

Zenoss Cloud

Ranking in Network Monitoring Software

76th

Ranking in IT Infrastructure Monitoring

52nd

Ranking in Cloud Monitoring Software

43rd

Ranking in AIOps

24th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Infrastructure (28th), Event Monitoring (13th), Server Monitoring (26th), Container Monitoring (7th)

Mindshare comparison

As of January 2026, in the AIOps category, the mindshare of New Relic is 9.0%, down from 12.9% compared to the previous year. The mindshare of Zenoss Cloud is 1.4%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

AIOps Market Share Distribution
Product	Market Share (%)
New Relic	9.0%
Zenoss Cloud	1.4%
Other	89.6%

AIOps

Featured Reviews

BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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ClaudiaChen

Cloud Architect - Senior Technology Architect at Telstra

Generates close to real-time alerts so users can resolve issues, but needs more integration and public cloud monitoring features

As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time."

"New Relic is easy to use even for someone with no knowledge; by seeing the dashboard, they can easily find out the application's health and notice what is happening."

"The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."

"Server uptime is its most valuable feature."

"We like the performance of the product."

"To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. New Relic APM is a very good, tailor-made solution."

"One of the most outstanding features of any APM tool is the anomaly detection part."

"It allows the restriction of privileges and control of users."

More New Relic pros

"The most valuable feature is the flexible discovery mechanism."

"It's easy to use."

"The custom built integration is one of the most valuable features because you can see all the especially critical items."

"The product offers good documentation that helps with initial training."

"They have also accommodated many state-of-the-art technologies like Docker and ZooKeeper."

"Its Docker Container concept is mind blowing. It is the first monitoring tool which comes with Docker features."

"What I like most about Zenoss Service Dynamics is that it monitors the devices and gives close to real-time alerts. For example, in case the device is not available, Zenoss Service Dynamics generates an alert so my team can resolve the issue."

Cons

"Email alert customization is limited."

"One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability."

"For some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long."

"The logs in New Relic are not showing the full logs. When I go and check the logs, they are not complete."

"New Relic can be improved by incorporating an automated incident analysis solution."

"In terms of usability, I think the UI is acceptable, but it does not really guide you along with what you actually need."

"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."

"While the New Relic dashboards and UI are customizable, they can sometimes lead to a clumsy behavior."

More New Relic cons

"As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor."

"There is room for improvement with the administrative part. They introduced Control Center to manage things in Zenoss 5. The services that Zenoss provides remained the same, but the administrative part, since they introduced Docker, etc., has become a little complex"

"It would be ideal if the product offered sound alerts."

"There was a problem with Zenoss and storage monitoring."

"The AI aspect needs to improve."

"Now it is stable, but they should design threshold parameters in percentage instead of raw values."

"The inclusion of a feature to show a graphical view of the network would be a helpful improvement."

Pricing and Cost Advice

"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."

"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."

"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."

"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."

"This is an expensive product."

"Pricing is better with New Relic APM than Dynatrace."

"Because of budget, we are not using the mobile app part of this tool."

"Comparatively, the pricing is expensive."

More New Relic pricing and cost advice

"There are additional costs you'll have to pay apart from the license fee for Zenoss Service Dynamics. I can't remember exactly how much my company is paying because I don't handle the finance part, but the cost is paid annually. On a scale of one to five, with one being the cheapest and five being the most expensive, I'm rating the solution three out of five."

"The pricing depends on the environment, the number of services, and the size of the data center. It can go from $100,000 to a million dollars."

"It is very cost-effective compared to the tools I worked with in the past. The company is gaining a lot with respect to the cost factor. It provides agentless monitoring and in a very cheap way."

"It depends on the customer, what he wants."

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

10%

Manufacturing Company

Retailer

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	71

By reviewers
Company Size	Count
Small Business	4
Large Enterprise	5

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

For our end-to-end use case, New Relic is completely satisfactory, and we extensively rely on its features for our day-to-day life. I would like to have more AI and ML-based suggestions and algorit...

See all answers

What is the best network monitoring software for large enterprises?

In my experience, I worked with many monitoring software, but the one that gave me the most functionalities of a large-scale company is Zenoss, due to its ability to monitor completely hybrid and a...

See all answers

Comparisons

Dynatrace vs New Relic

Compared 10% of the time

Datadog vs New Relic

Compared 8% of the time

Splunk AppDynamics vs New Relic

Compared 6% of the time

Elastic Observability vs New Relic

Compared 4% of the time

Azure Monitor vs New Relic

Compared 3% of the time

More New Relic Competitors

Nagios XI vs Zenoss Cloud

Compared 7% of the time

Zabbix vs Zenoss Cloud

Compared 6% of the time

SCOM vs Zenoss Cloud

Compared 5% of the time

Nagios Core vs Zenoss Cloud

Compared 5% of the time

Splunk AppDynamics vs Zenoss Cloud

Compared 4% of the time

More Zenoss Cloud Competitors

Product Reports

Buyer's Guide

New Relic

January 2026

Download New Relic product report

Buyer's Guide

Zenoss Cloud

January 2026

Download Zenoss Cloud product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Cloud Monitoring, Zenoss Service Dynamics

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Zenoss Cloud revolutionizes IT infrastructure monitoring with a service-centric approach, prioritizing the overall health of services and applications. Harnessing the power of Artificial Intelligence and Machine Learning (AIOps), Zenoss Cloud offers end-to-end visibility across servers, networks, storage, and applications. Real-time monitoring, event correlation, and automated remediation ensure immediate insights and efficient issue resolution. The customizable dashboards empower users to tailor visualizations to their needs, while scalability accommodates diverse infrastructures. Zenoss Cloud guarantees improved application performance, reduced downtime, and enhanced IT efficiency, making it an ideal choice for businesses of all sizes, from small enterprises seeking simplicity to large corporations requiring advanced scalability. Experience unified monitoring and proactive management with Zenoss Cloud, a comprehensive solution that transforms IT infrastructure optimization in today's complex environments.

Zenoss

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

2degrees, Rackspace, State of North Dakota, El Paso Independent School District, NWN Corporation

Buyer's Guide

New Relic vs. Zenoss Cloud

December 2025

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