New Relic vs Zenoss Cloud comparison

New Relic and Zenoss are both solutions in the AIOps category. New Relic is ranked #4 with an average rating of 8.2, while Zenoss is ranked #28. New Relic holds a 7.3% mindshare in AIOP, compared to Zenoss’s 2.2% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of Zenoss users who would recommend it.

New Relic

Read 176 New Relic reviews

24,526 Views
5,150 Comparison Views

94% willing to recommend

Zenoss Cloud

Read 8 Zenoss Cloud reviews

6,167 Views
925 Comparison Views

100% willing to recommend

New Relic

Zenoss Cloud

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Sep 16, 2024

Zenoss Cloud and New Relic are both popular solutions for IT monitoring and observability but cater to different needs and preferences based on user reviews. New Relic appears to have an edge due to its extensive analytics capabilities.

Features: Zenoss Cloud users highlight its strength in unified monitoring, covering infrastructure, applications, and networks effectively. New Relic is valued for its deep analytics and detailed performance insights across various environments, providing comprehensive performance analytics.

Room for Improvement: Zenoss Cloud users suggest enhancements in user documentation, more streamlined reporting features, and improving overall interface design. New Relic receives feedback on improving metric management, simplifying configuration processes, and enhancing user experience with better interface design.

Ease of Deployment and Customer Service: Zenoss Cloud is praised for relatively straightforward deployment and responsive support, although some users note a learning curve during the initial stages. New Relic users find the deployment process smooth and are generally satisfied with customer service, though complexity in the initial setup can be a barrier.

Pricing and ROI: Zenoss Cloud users feel the pricing is justified by its capabilities, noting good value for the investment. New Relic users acknowledge a higher price point but also emphasize the significant ROI due to its advanced features and analytics. Despite this, New Relic’s higher cost might be a consideration for some organizations, whereas Zenoss Cloud is seen as more budget-friendly with a quicker ROI.

To learn more, read our detailed New Relic vs. Zenoss Cloud Report (Updated: July 2026).

Buyer's Guide

New Relic vs. Zenoss Cloud

July 2026

Download the complete report

Helped 908,834 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Network Monitoring Software

9th

Ranking in IT Infrastructure Monitoring

9th

Ranking in Cloud Monitoring Software

3rd

Ranking in AIOps

4th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Operations Analytics (3rd), Mobile APM (2nd)

Zenoss Cloud

Ranking in Network Monitoring Software

65th

Ranking in IT Infrastructure Monitoring

52nd

Ranking in Cloud Monitoring Software

41st

Ranking in AIOps

28th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Infrastructure (19th), Event Monitoring (14th), Server Monitoring (26th), Container Monitoring (8th)

Mindshare comparison

As of August 2026, in the AIOps category, the mindshare of New Relic is 7.3%, down from 10.6% compared to the previous year. The mindshare of Zenoss Cloud is 2.2%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

AIOps Mindshare Distribution
Product	Mindshare (%)
New Relic	7.3%
Zenoss Cloud	2.2%
Other	90.5%

AIOps

Featured Reviews

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Read full review

ClaudiaChen

Cloud Architect - Senior Technology Architect at Telstra

Generates close to real-time alerts so users can resolve issues, but needs more integration and public cloud monitoring features

As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We have done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part."

"It's helped us to find problems early and to make sure that what we're doing is working."

"Breadth of features, user experience, and constant development of the platform, as well as the value it’s adding to our business."

"The solution's most valuable aspects are that it tracks java better and operates very efficiently."

"Overall, it improves the experience of the customers and site users."

"It gives us insight into several areas-- Where slowdowns are, Which of our customers is hitting us most, and If there’s an application issue on the database side, how long a query takes."

"I advise that New Relic is the best APM tool available, providing everything you need to pinpoint root causes for performance bottlenecks and serving as an effective observability tool for production telemetry metrics."

"New Relic has positively impacted my organization by helping with our observability goals."

More New Relic pros

"What I like most about Zenoss Service Dynamics is that it monitors the devices and gives close to real-time alerts. For example, in case the device is not available, Zenoss Service Dynamics generates an alert so my team can resolve the issue."

"It's easy to use."

"Overall, it's a great solution, and I consider it to be one of the best."

"It is the most flexible solution of this type, but it takes time to adapt."

"They have also accommodated many state-of-the-art technologies like Docker and ZooKeeper."

"It is very cost-effective compared to the tools I worked with in the past."

"With this solution, they can have one million users at the same time with no crashes."

"The most valuable feature is the flexible discovery mechanism."

More Zenoss Cloud pros

Cons

"The mobile application monitoring has been pretty difficult to set up and also quite expensive."

"Currently, we don't have a way to send alerts which is a real pain."

"New Relic can be improved, particularly by enhancing the UI, which is currently a bit off."

"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high."

"With APM, it’s a little difficult to fit into certain infrastructure components that are very service-based which take data from one area to another."

"One issue is cost."

"At times some of the data can be opaque."

"Email alert customization is limited."

More New Relic cons

"This solution is complex for beginners so it takes some time to learn."

"The AI aspect needs to improve."

"The inclusion of a feature to show a graphical view of the network would be a helpful improvement."

"Technical support is 3/10, poor: Incomplete and poor documentation Undocumented processes Inconsistent solutions to problems depending on source"

"Now it is stable, but they should design threshold parameters in percentage instead of raw values."

"There was a problem with Zenoss and storage monitoring."

"As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor."

"There is room for improvement with the administrative part. They introduced Control Center to manage things in Zenoss 5. The services that Zenoss provides remained the same, but the administrative part, since they introduced Docker, etc., has become a little complex"

More Zenoss Cloud cons

Pricing and Cost Advice

"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."

"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."

"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."

"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."

"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."

"Pricing is better with New Relic APM than Dynatrace."

"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."

"The solution is less expensive than AppNeta."

More New Relic pricing and cost advice

"It depends on the customer, what he wants."

"There are additional costs you'll have to pay apart from the license fee for Zenoss Service Dynamics. I can't remember exactly how much my company is paying because I don't handle the finance part, but the cost is paid annually. On a scale of one to five, with one being the cheapest and five being the most expensive, I'm rating the solution three out of five."

"It is very cost-effective compared to the tools I worked with in the past. The company is gaining a lot with respect to the cost factor. It provides agentless monitoring and in a very cheap way."

"The pricing depends on the environment, the number of services, and the size of the data center. It can go from $100,000 to a million dollars."

See which vendors are best for you

Use our free recommendation engine to learn which AIOps solutions are best for your needs.

See recommendations

908,834 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

14%

Outsourcing Company

Manufacturing Company

Construction Company

14%

Comms Service Provider

11%

Manufacturing Company

10%

Transportation Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

By reviewers
Company Size	Count
Small Business	4
Large Enterprise	5

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

See all answers

What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

See all answers

What is the best network monitoring software for large enterprises?

In my experience, I worked with many monitoring software, but the one that gave me the most functionalities of a large-scale company is Zenoss, due to its ability to monitor completely hybrid and a...

See all answers

Comparisons

Datadog vs New Relic

Compared 5% of the time

Dynatrace vs New Relic

Compared 5% of the time

Splunk AppDynamics vs New Relic

Compared 4% of the time

Azure Monitor vs New Relic

Compared 2% of the time

Grafana vs New Relic

Compared 2% of the time

More New Relic Competitors

Zabbix vs Zenoss Cloud

Compared 6% of the time

Nagios XI vs Zenoss Cloud

Compared 4% of the time

Dynatrace vs Zenoss Cloud

Compared 3% of the time

Microsoft System Center vs Zenoss Cloud

Compared 3% of the time

ScienceLogic vs Zenoss Cloud

Compared 3% of the time

More Zenoss Cloud Competitors

Product Reports

Buyer's Guide

New Relic

July 2026

Download New Relic product report

Buyer's Guide

Zenoss Cloud

July 2026

Download Zenoss Cloud product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Cloud Monitoring, Zenoss Service Dynamics

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Zenoss Cloud provides a comprehensive overview of IT environments, supporting cross-cloud functionality, scalability, and robust integrations. It offers dynamic monitoring through its intuitive dashboard and supports hybrid deployments across cloud and on-premises infrastructures.

Zenoss Cloud enables users to monitor network infrastructure and operator platforms efficiently. With features like agentless monitoring and real-time alerts, Zenoss Cloud integrates seamlessly with external systems such as ITSM tools. Its flexible functionality allows for the management of both on-premises and cloud infrastructures like AWS and Azure. Users benefit from easy setup and strong technical support, although they seek enhancements in AI capabilities and simpler installation. The pricing model and complexity for beginners and storage monitoring are areas for improvement.

What are the key features of Zenoss Cloud?

Dynamic Monitoring: Enhances user experience with real-time insights.
Cross-Cloud Functionality: Supports hybrid deployments across AWS and Azure.
Agentless Monitoring: Simplifies deployment with minimal overhead.
Scalability: Grows with your network's demands.
Custom Integration: Supports notifications and alerts tailored to user requirements.

What benefits should users expect from Zenoss Cloud?

Time Efficiency: Quick setup and operation save resources.
Comprehensive Support: Extensive documentation streamlines troubleshooting.
Cost-effective Monitoring: Prevents multiple charges in server monitoring.
Enhanced User Experience: Offers seamless integration with existing IT infrastructures.

Zenoss Cloud is widely used in monitoring solutions for industries including technology and data centers. It supports direct monitoring of systems like vSphere and NetApp, making it ideal for IT operations and managed services. Integration with tools such as ServiceNow and SolarWinds aligns it with diverse IT environments.

Zenoss

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

2degrees, Rackspace, State of North Dakota, El Paso Independent School District, NWN Corporation

Buyer's Guide

New Relic vs. Zenoss Cloud

July 2026

Free Report: New Relic vs. Zenoss Cloud

Find out what your peers are saying about New Relic vs. Zenoss Cloud and other solutions. Updated: July 2026.

DOWNLOAD NOW

908,834 professionals have used our research since 2012.

See our New Relic vs. Zenoss Cloud report.

See our list of best Network Monitoring Software vendors, best IT Infrastructure Monitoring vendors, and best Cloud Monitoring Software vendors.

We monitor all AIOps reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.