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Observer Apex vs ThousandEyes comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Observer Apex
Ranking in Network Monitoring Software
107th
Average Rating
0.0
Reviews Sentiment
8.1
Number of Reviews
1
Ranking in other categories
No ranking in other categories
ThousandEyes
Ranking in Network Monitoring Software
8th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
26
Ranking in other categories
Cloud Monitoring Software (10th), Digital Experience Monitoring (DEM) (2nd)
 

Mindshare comparison

As of August 2026, in the Network Monitoring Software category, the mindshare of Observer Apex is 0.3%, up from 0.1% compared to the previous year. The mindshare of ThousandEyes is 1.6%, down from 3.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
ThousandEyes1.6%
Observer Apex0.3%
Other98.1%
Network Monitoring Software
 

Featured Reviews

Jeroen-Dubbelman - PeerSpot reviewer
Director at Bitrate
Has good network visibility
The primary use case is for monitoring and troubleshooting. We also use it for security.   The correlation of data in Apex helps to get full visibility of the entire enterprise. Apex is where we get the end-user experience score from one to ten. Network visibility is the most valuable feature.…
Shreyans Parekh - PeerSpot reviewer
Vice President, Finance and Operations at Fruitist
Proactive monitoring has transformed digital experience and now optimizes application delivery
With ThousandEyes, there are some configuration and metric screens that are not entirely intuitive with ThousandEyes, so they can certainly improve in terms of the usability of certain metric screens. ThousandEyes can also offer deeper traffic insights relative to specific applications, so detailed analytics on application-level traffic would help in better understanding and managing our network resources effectively. I would say that ThousandEyes can also, in terms of providing more extensibility with other observability tools, offer more out-of-the-box integrations with other observability tools so that ThousandEyes can serve as that single source of truth, so that we don't necessarily need to go to other tools to be able to be that one-source dashboard. I think there's a lot that ThousandEyes can continue to improve on there. The issues that I've talked about, including extensibility with other platforms and the improvement of accessing specific metric screens in order to be able to provide for fuller access and more detailed access to network-level metrics would make the platform feel less complicated to navigate. It wouldn't require as many manual integration inputs.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Network visibility is the most valuable feature."
"The installation process is not hard at all."
"The historical timeline feature is what I appreciate most about ThousandEyes because when people report that something occurs at a specific time of day, I can set up a test and capture the issue in action."
"ThousandEyes has provided my organization with invaluable network visibility and insights and incredible ease of use."
"The authentication overall - including to the VPN and LAN - is excellent."
"The most valuable aspect of the solution was the ability to see how the connection quality is between the sites and get an alert if it was turning bad."
"The features I like the most about ThousandEyes are the visualizations that let you see how the call flow went and how many hops it took and everything."
"ThousandEyes is an excellent product that really provides accurate metrics into network performance as well as the user experience, and I would highly recommend it."
"It's fairly easy to set up."
 

Cons

"The pricing and AI can be improved."
"ThousandEyes should expand its application monitoring to monitor some communication applications."
"ThousandEyes could improve the dashboards by adding more features."
"ThousandEyes could improve by implementing a similar incident management system like BigPanda or ServiceNow."
"They only offer synthetic requests."
"Presently, it lacks the ability to integrate with other Cisco products."
"An area where ThousandEyes can be improved is in providing more in-depth packet analysis; we've found instances where ThousandEyes indicates everything is okay, but it's actually not."
"With ThousandEyes, there are some configuration and metric screens that are not entirely intuitive with ThousandEyes, so they can certainly improve in terms of the usability of certain metric screens."
"It would be nice if the solution covered other areas like server monitoring."
 

Pricing and Cost Advice

"It's expensive."
"The solution costs several thousand dollars per year."
"In our company, we incur a yearly expense in our company for the licensing part. I rate the solution's pricing a seven out of ten since it is expensive."
"It is a quite expensive solution."
"The solution's pricing is cheap; I rate it a five out of ten."
"The solution is cheap."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
13%
Manufacturing Company
8%
Healthcare Company
8%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise3
Large Enterprise17
 

Questions from the Community

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What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...
What needs improvement with ThousandEyes?
We face challenges with hybrid and distributed enterprise networks since we use Cisco, but we also have other third party integrations. When it comes to ThousandEyes, it does not show anything when...
What is your primary use case for ThousandEyes?
I have been using ThousandEyes with this company for two years. The main use case is that we would like to get insights into our calls. Currently, we are still in the POC state with ThousandEyes, b...
 

Comparisons

 

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Sample Customers

Capita
Wayfair, GitHub, Craigslist, Comcast, SurveyMonkey, Lyft, Box, HP, Zendesk, IO Data Centers, Good Technology, NNTCommunications, Proofpoint, Schneider, Crowdstrike, Avera, Pitney Bowes, InstartLogic, Shutterfly, Shutterstock, Condé Nast, Roche, Jive, Actelion, Brocade, Infor, Okta, JLL, DigitalOcean, Zuora, NetSuite, CloudFlare, One, DemonWare, Quantcast, Carbonite, CareerBuilder, Prosper, Oscar, Slack
Find out what your peers are saying about Zabbix, SolarWinds, Datadog and others in Network Monitoring Software. Updated: August 2026.
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