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ThousandEyes pros and cons

Vendor: Cisco
4.2 out of 5
1,044 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

The ability to monitor connection quality and alert for deteriorations is highly valued.
Authentication, including to VPN and LAN, is highly regarded.
ThousandEyes offers better visibility into network operations.
Scalability and integration are among the most valued features.
The tool is invaluable for its extensive capabilities.

CONS

ThousandEyes is expensive and lacks key integrations with other Cisco products.
The tool only offers synthetic requests and does not provide features for application-level monitoring.
Expansion of monitoring capabilities to include network devices and broader application monitoring is needed.
Improvement is necessary in dashboards, particularly in terms of adding more features.
ThousandEyes could benefit from more detailed documentation explaining metrics and testing mechanisms.
 

ThousandEyes Pros review quotes

Satyavrat Nirala - PeerSpot reviewer
Aug 14, 2024
One feature I liked is end-user monitoring.
FE
Dec 2, 2020
The authentication overall - including to the VPN and LAN - is excellent.
reviewer1905270 - PeerSpot reviewer
Jul 24, 2022
It's fairly easy to set up.
Learn what your peers think about ThousandEyes. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
851,604 professionals have used our research since 2012.
Edmar Silva - PeerSpot reviewer
Oct 2, 2024
The most valuable features of ThousandEyes are the full monitoring capabilities and the ability to identify the exact location of problems in the path between the application and the end-user.
OSCAR DE LA PENA - PeerSpot reviewer
Sep 27, 2023
From our perspective, ThousandEyes stands out as an invaluable tool because of its deep and extensive capabilities.
AS
Oct 25, 2022
ThousandEyes gives companies better visibility.
DermotCasey - PeerSpot reviewer
Apr 11, 2023
The solution's initial setup process was straightforward...In terms of ROI, the solution is worth the money.
SteveLu - PeerSpot reviewer
Sep 10, 2024
The solution's most valuable feature is the path analyzer, which identifies the node causing the errors.
RG
Nov 19, 2020
The company provides excellent service.
MG
Apr 29, 2025
Overall, I would rate ThousandEyes nine out of ten.
 

ThousandEyes Cons review quotes

Satyavrat Nirala - PeerSpot reviewer
Aug 14, 2024
I feel it needs more holistic integration. It needs more improvement.
FE
Dec 2, 2020
The guest portal is hard to use.
reviewer1905270 - PeerSpot reviewer
Jul 24, 2022
Once I fully use the tool 100%, I'm sure I would have something to critique, however, for now, I'm happy with it.
Learn what your peers think about ThousandEyes. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
851,604 professionals have used our research since 2012.
Edmar Silva - PeerSpot reviewer
Oct 2, 2024
More detailed documentation explaining the metrics and the testing mechanisms would be helpful.
OSCAR DE LA PENA - PeerSpot reviewer
Sep 27, 2023
It might be practical to extend monitoring capabilities to include network devices
AS
Oct 25, 2022
They only offer synthetic requests.
DermotCasey - PeerSpot reviewer
Apr 11, 2023
Presently, it lacks the ability to integrate with other Cisco products.
SteveLu - PeerSpot reviewer
Sep 10, 2024
ThousandEyes should expand its application monitoring to monitor some communication applications.
RG
Nov 19, 2020
It's an expensive solution.
Phanikumar Madiraju - PeerSpot reviewer
Nov 14, 2023
The tool does not provide features for application-level monitoring.