PRTG Network Monitor and ThousandEyes compete in the network monitoring tools category, each with distinct advantages. PRTG is favored for small to medium businesses due to its cost-effectiveness and easy integration, while ThousandEyes is preferred by enterprises needing comprehensive ISP and application path insights.
Features: PRTG Network Monitor provides rapid deployment, scalability, and ease of use. Its configuration simplicity and quick notifications enhance network performance and reduce downtime. ThousandEyes offers end-to-end monitoring with strong integration into Cisco environments and excels in performance monitoring across ISPs and cloud providers, delivering detailed diagnostic capabilities.
Room for Improvement: PRTG users note the need for better application monitoring and user experience management. The graphical interfaces could be less cumbersome, with more customizable dashboards and reports. ThousandEyes could improve in application-level monitoring and its integration capabilities, plus extending direct network device monitoring for enhanced functionality.
Ease of Deployment and Customer Service: PRTG is known for its straightforward deployment on-premises and hybrid cloud setups, with generally positive customer service but room for faster technical support response times. ThousandEyes also offers easy deployment and receives praise for helpful customer service, though both solutions' support hours can be limiting for global customers.
Pricing and ROI: PRTG is a competitive choice for smaller companies, combining cost and functionality to deliver good value in minimizing downtime and boosting network management efficiency. ThousandEyes, being more costly, suits larger organizations needing advanced ISP and infrastructure analysis, with pricing dependent on processed flows, impacting its fit based on company size and needs.
Tutorials are available so I can manage any issue with PRTG Network Monitor easily.
The setup process is well-documented, making it easy to deploy.
We contacted the support team, and they resolved it within a couple of hours.
PRTG Network Monitor has the ability to scale and add new devices.
On a scale of one to ten, scalability is rated as 9.5.
For less than one hundred devices, it is stable.
PRTG Network Monitor can sometimes be too detailed and cluttered at the beginning, making it heavy to use.
PRTG Network Monitor should provide syslog monitoring since it is not available at this time.
They need to improve application performance monitoring, error tracing mechanisms, and log management.
Having a dedicated incident alert system for URL alerts would help manage noise and streamline operations, especially during patch upgrades.
It's not too high, nor too low, but it's reasonable.
The prices are very high for PRTG Network Monitor.
Pricing is by the number of devices, not by sensor.
PRTG Network Monitor already provided me with 100 free sensors, which is enough for my network monitoring.
PRTG Network Monitor is easy to set up. Within a few minutes, it is operational.
It is advantageous because it can be deployed on-premises.
I find the most valuable feature of ThousandEyes is the ability to directly see the client's exact issue.
PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.
To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.
ThousandEyes is a Network Intelligence platform that delivers visibility into every network an organization relies on, whether public or private. ThousandEyes enables users to optimize application delivery, end-user experience and ongoing infrastructure investments.
With cloud, enterprises can innovate much faster, but the growing number of cloud and SaaS applications means that more apps are being delivered over the Internet. This increases dependence on the Internet, a public “best effort” network, and other third-party infrastructures, substantially reducing the ability of IT teams to predict, visualize and control operational behavior. This results in a chaotic and unmanageable IT environment, making issue resolution a time-consuming ordeal, potentially impacting reputation and revenue. ThousandEyes has innovated an approach based on an unmatched distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. ThousandEyes gathers and analyzes massive volumes of Network Intelligence data from all of these vantage points, enabling organizations to solve even their most obscure performance problems in minutes. By using ThousandEyes in the planning and testing phases of cloud adoption, customers can also strategically identify and fix underlying problems before production deployment of business-critical applications.
The ThousandEyes solution is ubiquitous across industry sectors, and since launching in mid-2013, customers have come from a diverse set of industry sectors, which include Silicon Valley technology companies, financial services, healthcare, pharmaceuticals, retail, manufacturing and education.
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