PRTG Network Monitor and ThousandEyes compete in the network monitoring category. ThousandEyes offers a competitive edge with its superior end-to-end digital experience monitoring and network visualization capabilities.
Features: PRTG Network Monitor provides real-time notifications, extensive sensor availability, and straightforward setup for effective network and server monitoring. ThousandEyes features comprehensive end-to-end digital experience monitoring, network path visualization for deep insights, and seamless integration with Cisco products, enhancing its monitoring capabilities.
Room for Improvement: PRTG Network Monitor could improve in customization options, database functionality, Unix support, and technical support responsiveness. ThousandEyes users suggest enhancing network device monitoring and improving path visualization, packet analysis, and dashboard customization for better integration with observability tools.
Ease of Deployment and Customer Service: PRTG Network Monitor is recognized for its easy deployment across environments with support for on-premises installations, though it faces some remote support challenges. ThousandEyes caters to diverse deployment environments including hybrid clouds, with users praising its responsive and effective technical support for smooth setups and issue resolutions.
Pricing and ROI: PRTG Network Monitor offers various licensing packages, with its free version being beneficial, though pricing can challenge small businesses. It provides good ROI by minimizing downtime. ThousandEyes is costlier, suitable for larger enterprises with specific network needs, offering ROI through enhanced network visibility and issue resolution, but pricing poses challenges in smaller markets.
It provides accurate data for utilization, allowing us to monitor and optimize our investments in WAN connection capacity.
After introducing PRTG Network Monitor, we have saved time, and it's easy for everybody to monitor everything.
The implementation reduced our employee resources from 20-25 to 5-6 employees.
There has been a great ROI from using ThousandEyes, with significant time saved in troubleshooting as I can quickly pinpoint issues rather than spending time isolating them, alongside enhancing customer feedback and experience.
The return on investment is immediate, delivering a 40% to 60% reduction in MTTR by eliminating multi-team war rooms and saving hundreds of engineering hours annually through instant ISP path proof, directly protecting business productivity and SaaS SLA accountability.
I have seen a return on investment by reducing troubleshooting time and having lesser user mapping error issues, in addition to engineering time saved through better observability and reduced organizational MTTR.
They resolve our queries 24/7.
The setup process is well-documented, making it easy to deploy.
Tutorials are available so I can manage any issue with PRTG Network Monitor easily.
We contacted the support team, and they resolved it within a couple of hours.
I would give it a rating of 10 because whenever we have any issues, we can typically reach someone who has the knowledge to help us.
Customer support is very prompt, offering on-demand services and support with separate teams for high-level guidance and break-fix issues.
On a scale of one to ten, scalability is rated as 9.5.
PRTG Network Monitor has the ability to scale and add new devices.
You can install them in each network, even if they are not connected, and it works.
Scalability with ThousandEyes is straightforward as you don't really need to scale; it's designed to monitor multiple applications, accommodating 50 or 100 applications simultaneously.
ThousandEyes's scalability is excellent; it is very scalable and grows with my organization's needs.
We could easily add hundreds of devices with no issue.
We haven't needed vendor support for the last three years, which demonstrates the product's stability.
PRTG Network Monitor is stable in my experience, and I have not encountered issues with crashes or downtime.
PRTG Network Monitor is very stable and requires low maintenance.
From my experience, ThousandEyes has been stable up to 95%; I have not seen any stability issues.
I did not see any downtime.
ThousandEyes is not very stable; sometimes you have to reboot the servers to get actual results.
The initial auto-discovery added too many unnecessary sensors, so auto-discovery should only take the necessary sensors into consideration.
They need to improve application performance monitoring, error tracing mechanisms, and log management.
PRTG Network Monitor should provide syslog monitoring since it is not available at this time.
Incidents should be alerted on and traced early, before they escalate to full outages.
I think the pricing, setup cost, and licensing for ThousandEyes are too costly.
Having a dedicated incident alert system for URL alerts would help manage noise and streamline operations, especially during patch upgrades.
The licensing part is a recurring license for every year, which is very affordable, making PRTG Network Monitor budget-friendly.
Pricing is by the number of devices, not by sensor.
The prices are very high for PRTG Network Monitor.
My experience with pricing, setup cost, and licensing has been that everything was cost-effective.
My experience with pricing, setup cost, and licensing is that it comes in cheaper than alternatives.
It's too complex, too expensive, and it takes a lot of time to manage the licensing model.
PRTG Network Monitor already provided me with 100 free sensors, which is enough for my network monitoring.
PRTG Network Monitor has a good dashboard that shows each and every piece of information, so we can easily find out what is happening with the systems.
These reports help me in my day-to-day work, and I rely on them because they provide proof during escalation, with exact downtime logs and related information.
I measure the 70% improvement in customer experience through customer tickets and feedback after resolving issues, where previously, users faced problems and limited time on the platform, and after using ThousandEyes, the user time reached up to five to six hours a day, even for teams possibly totaling 30 hours a day.
ThousandEyes offers the best features including global internet and cloud visibility from distributed vantage points, application and network performance monitoring, real-time outage detection and incident alerts, end-to-end path visualization for rapid troubleshooting, proactive issue demarcation, and historical data.
ThousandEyes has become critical for swift network troubleshooting as well, so anytime that there's potential issues with applications or we want to be proactive in resolving potential issues before they arise, ThousandEyes is really the platform that we're leveraging for WAN monitoring, Wi-Fi, latency, packet loss, etc.
| Product | Mindshare (%) |
|---|---|
| PRTG Network Monitor | 2.5% |
| ThousandEyes | 1.6% |
| Other | 95.9% |
| Company Size | Count |
|---|---|
| Small Business | 60 |
| Midsize Enterprise | 19 |
| Large Enterprise | 50 |
| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 3 |
| Large Enterprise | 22 |
PRTG Network Monitor offers seamless network health tracking with flexible alerting and robust scalability. Its real-time monitoring and compatibility across diverse technologies enhance operational efficiency.
PRTG Network Monitor stands out by providing intuitive dashboards and detailed reporting to efficiently monitor network health, significantly reducing manual checks. Its quick setup and comprehensive compatibility cater to diverse environments. The alert system and real-time monitoring enable proactive maintenance, while custom scripting and a broad range of sensors allow for personalized monitoring options. Enhancements are suggested in database management, integration capabilities, Unix support, pricing, application performance, and dashboard customization. Users benefit from enhanced error messaging, flexible licensing, and better training resources.
What are the key features of PRTG Network Monitor?In industries like IT, telecommunications, and healthcare, PRTG Network Monitor is employed for comprehensive monitoring of systems, servers, and networks. It assists in tracking uptime, connectivity, and alerts for potential issues, offering tailored options like monitoring traffic flows and hardware health through custom sensors and scripts.
ThousandEyes offers cutting-edge monitoring capabilities with advanced features such as end-to-end network monitoring, real-time alerts, and application insights. It supports integration with Cisco products and provides visibility into network paths, helping businesses maintain superior network performance.
ThousandEyes is renowned for its ability to diagnose network issues by offering comprehensive network path visualization and detailed analytics. Its ability to detect packet loss and monitor ISPs ensures robust network security. The integration capabilities, particularly with Cisco platforms, make it versatile for businesses requiring customizable dashboards. Users benefit from ease of use and real-time alert systems, though improvements in guest portal usability, packet analysis, and integration with Cisco platforms are needed. Enhancements in automation, knowledge resources, and application-level features could benefit users, alongside better network device monitoring through SNMP and improved path visualization. Additionally, better incident management and alert detection systems are anticipated.
What are the key features of ThousandEyes?Businesses across sectors leverage ThousandEyes for seamless network monitoring and diagnostics. It is invaluable for ensuring connectivity across LANs, Wi-Fi, internet, and SaaS applications. ThousandEyes provides critical insights into internet and ISP performance, significantly benefiting industries reliant on robust digital infrastructure.
We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
