PRTG Network Monitor and ThousandEyes compete in the network monitoring category. ThousandEyes has an upper hand due to its advanced cloud monitoring features, appealing to businesses with significant cloud dependencies.
Features: PRTG Network Monitor offers rapid deployment, scalable operations, and strong vendor support, with a range of adaptable monitoring sensors. It provides crucial alerts and easy licensing. ThousandEyes provides deep cloud service insights and detailed path analysis. Its integration with Cisco products offers unique end-user monitoring capabilities, appealing to Cisco technology users.
Room for Improvement: PRTG Network Monitor could improve template management, dashboard flexibility, and tiered licensing options. Users also seek enhanced application monitoring and external system integration. ThousandEyes could enhance application-level monitoring, non-Cisco platform integration, and dashboard customization for better user experience and monitoring setup.
Ease of Deployment and Customer Service: Both solutions offer on-premises deployment with hybrid cloud options. PRTG Network Monitor is known for its simple and effective deployment, aided by online resources, though support response can be delayed due to timezone differences. ThousandEyes provides robust support but faces similar geographical support challenges. User feedback highlights ease of deployment for both, with PRTG Network Monitor noted for its utility without complexity.
Pricing and ROI: PRTG Network Monitor is praised for its affordability and perpetual licensing model, with 100 free sensors for small businesses. ThousandEyes is more expensive but aligns with its advanced features for larger enterprises, offering extensive cloud and network insights. Both solutions demonstrate strong ROI, with PRTG Network Monitor benefiting from a lower price point.
Tutorials are available so I can manage any issue with PRTG Network Monitor easily.
The setup process is well-documented, making it easy to deploy.
We contacted the support team, and they resolved it within a couple of hours.
On a scale of one to ten, scalability is rated as 9.5.
You can install them in each network, even if they are not connected, and it works.
PRTG Network Monitor has the ability to scale and add new devices.
PRTG Network Monitor can sometimes be too detailed and cluttered at the beginning, making it heavy to use.
They previously had a perpetual model, which meant that you bought a license and if you missed the end of the time, it still worked; you just lost the possibility of some upgrades.
They need to improve application performance monitoring, error tracing mechanisms, and log management.
Having a dedicated incident alert system for URL alerts would help manage noise and streamline operations, especially during patch upgrades.
It's not too high, nor too low, but it's reasonable.
The prices are very high for PRTG Network Monitor.
Pricing is by the number of devices, not by sensor.
PRTG Network Monitor already provided me with 100 free sensors, which is enough for my network monitoring.
PRTG Network Monitor is easy to set up. Within a few minutes, it is operational.
It is advantageous because it can be deployed on-premises.
I find the most valuable feature of ThousandEyes is the ability to directly see the client's exact issue.
| Product | Market Share (%) |
|---|---|
| PRTG Network Monitor | 4.3% |
| ThousandEyes | 3.5% |
| Other | 92.2% |
| Company Size | Count |
|---|---|
| Small Business | 54 |
| Midsize Enterprise | 18 |
| Large Enterprise | 37 |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 2 |
| Large Enterprise | 11 |
PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.
To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.
ThousandEyes is a Network Intelligence platform that delivers visibility into every network an organization relies on, whether public or private. ThousandEyes enables users to optimize application delivery, end-user experience and ongoing infrastructure investments.
With cloud, enterprises can innovate much faster, but the growing number of cloud and SaaS applications means that more apps are being delivered over the Internet. This increases dependence on the Internet, a public “best effort” network, and other third-party infrastructures, substantially reducing the ability of IT teams to predict, visualize and control operational behavior. This results in a chaotic and unmanageable IT environment, making issue resolution a time-consuming ordeal, potentially impacting reputation and revenue. ThousandEyes has innovated an approach based on an unmatched distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. ThousandEyes gathers and analyzes massive volumes of Network Intelligence data from all of these vantage points, enabling organizations to solve even their most obscure performance problems in minutes. By using ThousandEyes in the planning and testing phases of cloud adoption, customers can also strategically identify and fix underlying problems before production deployment of business-critical applications.
The ThousandEyes solution is ubiquitous across industry sectors, and since launching in mid-2013, customers have come from a diverse set of industry sectors, which include Silicon Valley technology companies, financial services, healthcare, pharmaceuticals, retail, manufacturing and education.
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