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Splunk Observability Cloud vs ThousandEyes comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 19, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.8
Splunk Observability Cloud enhances visibility and efficiency, resulting in faster resolutions, reduced costs, and improved KPI performance for users.
Sentiment score
8.1
Users commend ThousandEyes for its effective ROI, cost-saving benefits, and high impact on network performance and issue resolution.
Using Splunk has saved my organization about 30% of our budget compared to using multiple different monitoring products.
Anyone working in front-end management should recognize the market price to see the true value of end-user monitoring.
 

Customer Service

Sentiment score
7.4
Splunk Observability Cloud support is responsive but needs faster response times and deeper expertise for improved service quality.
Sentiment score
7.9
ThousandEyes' customer service is praised for effective support and prompt response times, though some seek faster responses.
They often require multiple questions, with five or six emails to get a response.
Support from Splunk is not very helpful because Splunk doesn't have a dedicated APM; they only have one APM engineer in Korea.
They did respond to us, but they did not explicitly inform us about the feature's absence.
We contacted the support team, and they resolved it within a couple of hours.
 

Scalability Issues

Sentiment score
7.8
Splunk Observability Cloud offers scalable and flexible solutions, though concerns about cost and complexity persist among users.
Sentiment score
7.3
ThousandEyes scales effectively across industries, supporting diverse enterprises effortlessly, though costs may rise with added agents.
We've used the solution across more than 250 people, including engineers.
I would rate its scalability a nine out of ten.
The issue is mainly about pricing because if they want to monitor more, it costs money.
 

Stability Issues

Sentiment score
8.3
Splunk Observability Cloud is mostly stable and reliable, with users experiencing minimal issues and frequent alert notification management.
Sentiment score
8.3
ThousandEyes is stable and reliable, with smooth operation, minor bugs typical, and effective issue management ensures user satisfaction.
I would rate its stability a nine out of ten.
We rarely have problems accessing the dashboard or the page.
Unlike NetScout or regular agents for APM, RUM has many problems during the POC phase because customer environments vary widely.
 

Room For Improvement

Users seek better integration, customization, scalability, and performance in Splunk Observability Cloud, alongside improved support and navigation features.
ThousandEyes should improve server monitoring, integration, AI, UI, compatibility, documentation, and reduce operational noise for enhanced user experience.
There is room for improvement in the alerting system, which is complicated and has less documentation available.
Improvements in dashboard configuration, customization, and artificial intelligence functionalities are desired.
Customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and process terms.
Having a dedicated incident alert system for URL alerts would help manage noise and streamline operations, especially during patch upgrades.
 

Setup Cost

Splunk Observability Cloud's pricing is competitive and flexible, offering annual licenses with a 14-day free trial for evaluation.
ThousandEyes pricing varies; some see it as expensive, favoring large enterprises, with potential monthly fee shifts.
Splunk is a bit expensive since it charges based on the indexing rate of data.
It appears to be expensive compared to competitors.
Splunk is a little expensive, however, it is in line with the current market pricing.
 

Valuable Features

Splunk Observability Cloud offers real-time monitoring, intuitive dashboards, and machine learning for comprehensive analytics and performance optimization.
ThousandEyes provides comprehensive network monitoring, detailed analysis, user-friendliness, scalability, and integration, aiding efficient troubleshooting and operational enhancement.
Splunk provides advanced notifications of roadblocks in the application, which helps us to improve and avoid impacts during high-volume days.
For troubleshooting, we can detect problems in seconds, which is particularly helpful for digital teams.
It offers unified visibility for logs, metrics, and traces.
I find the most valuable feature of ThousandEyes is the ability to directly see the client's exact issue.
 

Categories and Ranking

Splunk Observability Cloud
Ranking in Network Monitoring Software
6th
Ranking in Cloud Monitoring Software
8th
Ranking in Digital Experience Monitoring (DEM)
2nd
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
56
Ranking in other categories
Application Performance Monitoring (APM) and Observability (8th), IT Infrastructure Monitoring (7th), Container Management (7th)
ThousandEyes
Ranking in Network Monitoring Software
7th
Ranking in Cloud Monitoring Software
13th
Ranking in Digital Experience Monitoring (DEM)
4th
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
17
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Network Monitoring Software category, the mindshare of Splunk Observability Cloud is 0.8%, up from 0.6% compared to the previous year. The mindshare of ThousandEyes is 3.6%, down from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software
 

Featured Reviews

Lakshmi Padaga - PeerSpot reviewer
Collaborates performance metrics with log data to pinpoint the exact cause of issues and offers error detection
Splunk APM is a robust tool with many capabilities. There are always areas for potential improvement to enhance its functionality and user experience. For Splunk APM, there could be simplified navigation, like streamlining the user interface to make navigation more intuitive for our users, especially those new to APM, which can enhance usability. We can provide more customization options for dashboards and visualizations to help users tailor the platform to their specific needs. There could be more integration capabilities with a wider range of third-party tools and platforms would also be beneficial. By focusing on these areas, Splunk APM can enhance its value proposition, improve user satisfaction, and better meet the evolving needs of organizations monitoring their application performance.
Satyavrat Nirala - PeerSpot reviewer
Offers user monitoring and Internet insights and include customer journeys
It’s evolving; I feel it needs more holistic integration. It needs more improvement. It’s very good, but the integration can be slightly complicated on different platforms. I used it for a healthcare organization, and the integration was slightly challenging. In future releases, I would like to explore AI capabilities. AI would be more valuable because it works across different cloud and server systems. It looks into issue detection and insight modeling, so that is something I feel will be very helpful in the near future. More AI because of compliance and other challenges, not because of the product challenge. It’s about regulations, and we have HIPAA laws in the US and many different kinds of laws. Because of that, these specific elements and certain units don’t allow the tooling system to be fully utilized. We also support a certain segment of healthcare, which is the army healthcare segment, which is more government-controlled. There are certain restrictions in moving into the cloud. That’s where I thought those elements might need some more improvement. Also, looking into how we’ll be able to use more data visualization. It has it, but it doesn’t give you everything. If you look into the elements of use and so many other elements are there, but the UI/UX also has to be improved a bit, I feel. From a developer’s standpoint, it’s very easy, but from a consultant’s standpoint, there can be more enhancement, like one-click view and one-click report generation. Those things should be more seamless.
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
15%
Government
8%
Retailer
7%
Computer Software Company
17%
Financial Services Firm
12%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about SignalFx?
The most valuable feature is dashboard creation.
What needs improvement with SignalFx?
Regarding dashboard customization, while Splunk has many dashboard building options, customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and pr...
What is your primary use case for SignalFx?
The solution involves observability in general, such as Application Performance Monitoring, and generally addresses digital applications, web applications, sites, and mobile applications. I worked ...
What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...
What needs improvement with ThousandEyes?
ThousandEyes could improve by implementing a similar incident management system like BigPanda ( /products/bigpanda-reviews ) or ServiceNow ( /products/servicenow-reviews ). Having a dedicated incid...
 

Also Known As

Splunk Infrastructure Monitoring, Splunk Real User Monitoring (RUM), Splunk Synthetic Monitoring
No data available
 

Overview

 

Sample Customers

Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara
Wayfair, GitHub, Craigslist, Comcast, SurveyMonkey, Lyft, Box, HP, Zendesk, IO Data Centers, Good Technology, NNTCommunications, Proofpoint, Schneider, Crowdstrike, Avera, Pitney Bowes, InstartLogic, Shutterfly, Shutterstock, Condé Nast, Roche, Jive, Actelion, Brocade, Infor, Okta, JLL, DigitalOcean, Zuora, NetSuite, CloudFlare, One, DemonWare, Quantcast, Carbonite, CareerBuilder, Prosper, Oscar, Slack
Find out what your peers are saying about Splunk Observability Cloud vs. ThousandEyes and other solutions. Updated: July 2025.
862,624 professionals have used our research since 2012.