ThousandEyes and Splunk Observability Cloud are prominent solutions in the monitoring and analytics category. ThousandEyes seems to have an upper hand due to its ease of use and detailed insights into performance issues across network layers, while Splunk excels with its advanced application performance monitoring and integration capabilities.
Features: ThousandEyes provides deep network visibility, allowing users to identify problems between applications and end-users effectively. It can monitor ISPs and cloud providers and focuses on ease of use and integration with existing systems. Splunk Observability Cloud offers robust log analytics and customizable dashboards, with strong visualization and machine learning capabilities. It is praised for real-time problem-solving and extensive cloud integration.
Room for Improvement: ThousandEyes could enhance its dashboard features and extend network device monitoring capabilities. It should improve integration with Cisco products and simplify the user experience. Splunk Observability Cloud's primary concerns relate to its high cost and complexity in configuration. Enhancing its automation, training resources, and third-party solution integration could improve satisfaction.
Ease of Deployment and Customer Service: Both solutions show strengths in support, with users appreciating Splunk's responsive service. ThousandEyes also receives favorable feedback for its effective technical support. However, ThousandEyes generally requires less deployment infrastructure, providing smoother setup, while Splunk requires sophisticated models supporting hybrid and public cloud setups.
Pricing and ROI: ThousandEyes' pricing is viewed as middle-tier, with ROI recognized for reducing downtime and accelerating troubleshooting. Splunk Observability Cloud is more expensive, offering flexible licensing models. Despite its cost, its comprehensive feature set justifies the investment with long-term savings through enhanced operational efficiencies and data insights.
Problem resolution typically takes between two and five days, which isn't very helpful.
If any issues arise, we can raise a vendor case, and resolutions are provided in a timely and accurate manner.
They did respond to us, but they did not explicitly inform us about the feature's absence.
We contacted the support team, and they resolved it within a couple of hours.
We've used the solution across more than 250 people, including engineers.
I would rate its scalability an eight out of ten.
We rarely have problems accessing the dashboard or the page.
I would rate its stability a nine out of ten.
Customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and process terms.
It would be beneficial if server details could be retrieved directly in synthetic monitoring.
There is room for improvement in the alerting system, which is complicated and has less documentation available.
Having a dedicated incident alert system for URL alerts would help manage noise and streamline operations, especially during patch upgrades.
Splunk Observability Cloud is expensive.
It appears to be expensive compared to competitors.
It offers unified visibility for logs, metrics, and traces.
Saving time with automation can save us weeks. It's improving our resilience.
Unlike other APMs, Splunk's service map is quite effective.
I find the most valuable feature of ThousandEyes is the ability to directly see the client's exact issue.
Splunk Observability Cloud combines log search, data integration, and dashboards for seamless monitoring, enhancing infrastructure visibility and security. Its cloud integration and scalability support diverse environments, improving operational efficiency.
Splunk Observability Cloud offers comprehensive monitoring tools with user-friendly interfaces, enabling end-to-end infrastructure visibility. Its real-time alerting and predictive capabilities enhance security monitoring, while centralized dashboards provide cross-platform visibility. Users benefit from fast data integration and extensive insights into application performance. Despite its advantages, improvements could be made in integration with other tools, data reliability, scalability, and cost management. Users face challenges in configuration complexity and require better automation and endpoint protection features. Enhancing AI integration, alerts, and adaptation for high-throughput services could further improve usability.
What are the key features of Splunk Observability Cloud?In industries like finance and healthcare, Splunk Observability Cloud is implemented for application performance monitoring and infrastructure metrics. Its ability to track incidents and analyze machine data benefits network infrastructure, while distributed tracing and log analysis aid in tackling security threats. Organizations often integrate it for compliance and auditing purposes, enhancing visibility into network traffic and optimizing performance.
ThousandEyes is a Network Intelligence platform that delivers visibility into every network an organization relies on, whether public or private. ThousandEyes enables users to optimize application delivery, end-user experience and ongoing infrastructure investments.
With cloud, enterprises can innovate much faster, but the growing number of cloud and SaaS applications means that more apps are being delivered over the Internet. This increases dependence on the Internet, a public “best effort” network, and other third-party infrastructures, substantially reducing the ability of IT teams to predict, visualize and control operational behavior. This results in a chaotic and unmanageable IT environment, making issue resolution a time-consuming ordeal, potentially impacting reputation and revenue. ThousandEyes has innovated an approach based on an unmatched distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. ThousandEyes gathers and analyzes massive volumes of Network Intelligence data from all of these vantage points, enabling organizations to solve even their most obscure performance problems in minutes. By using ThousandEyes in the planning and testing phases of cloud adoption, customers can also strategically identify and fix underlying problems before production deployment of business-critical applications.
The ThousandEyes solution is ubiquitous across industry sectors, and since launching in mid-2013, customers have come from a diverse set of industry sectors, which include Silicon Valley technology companies, financial services, healthcare, pharmaceuticals, retail, manufacturing and education.
We monitor all Cloud Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.