Okta Customer Identity vs Ping Identity Platform comparison

Okta and Ping Identity are both solutions in the Customer Identity and Access Management (CIAM) category. Okta is ranked #5 with an average rating of 8.8, while Ping Identity is ranked #2 with an average rating of 8.2. Okta holds a 7.8% mindshare in CIaA, compared to Ping Identity’s 11.8% mindshare. Additionally, 100% of Okta users are willing to recommend the solution, compared to 100% of Ping Identity users who would recommend it.

Okta Customer Identity

Read 16 Okta Customer Identity reviews

774 Views
774 Comparison Views

100% willing to recommend

Ping Identity Platform

Read 29 Ping Identity Platform reviews

5,579 Views
1,172 Comparison Views

100% willing to recommend

Okta Customer Identity

Ping Identity Platform

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Executive SummaryUpdated on Jan 27, 2025

Ping Identity Platform and Okta Customer Identity compete in the identity and access management market. Okta Customer Identity often seems superior due to its comprehensive features that users perceive as worth the price.

Features: Ping Identity Platform is distinguished by its robust security protocols, flexible integration options, and effective multifactor authentication. Okta Customer Identity offers comprehensive identity management, seamless integration with diverse platforms, and efficient scalability.

Room for Improvement: Ping Identity Platform could enhance its user interface and ease of use while also improving support for complex integrations. Okta Customer Identity could improve its initial cost structure and offer more customization for specific enterprise needs, as well as enhance its support for legacy systems.

Ease of Deployment and Customer Service: Ping Identity Platform provides a customizable deployment model with responsive service support. Okta Customer Identity is noted for its straightforward deployment process and efficient customer support, facilitating a smoother onboarding experience.

Pricing and ROI: Ping Identity Platform offers competitive setup costs and reasonable ROI for businesses focusing on customization and security. Okta is perceived to offer better ROI despite higher initial costs, owing to its comprehensive feature set suited to complex identity management needs.

To learn more, read our detailed Okta Customer Identity vs. Ping Identity Platform Report (Updated: July 2025).

Buyer's Guide

Okta Customer Identity vs. Ping Identity Platform

July 2025

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Helped 865,295 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Okta Customer Identity

Ranking in Customer Identity and Access Management (CIAM)

5th

Average Rating

8.6

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Ping Identity Platform

Ranking in Customer Identity and Access Management (CIAM)

2nd

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Single Sign-On (SSO) (3rd), Authentication Systems (7th), Data Governance (8th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (5th), Access Management (3rd), Directory Servers (1st)

Mindshare comparison

As of August 2025, in the Customer Identity and Access Management (CIAM) category, the mindshare of Okta Customer Identity is 7.8%, down from 7.9% compared to the previous year. The mindshare of Ping Identity Platform is 11.8%, up from 11.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Identity and Access Management (CIAM)

Featured Reviews

MiguelPurizaca

IT Manager at Clear Channel

Focus on seamless integration and advanced security management enhances application usage and threat detection across multiple countries

Okta Customer Identity focuses on providing top-notch identity management solutions. One of its most valuable features is its easy integration with various applications through its extensive application directory, offering hundreds or thousands of applications ready to configure. This integration is significantly easier compared to Microsoft Entra ID, where we encountered numerous issues. We particularly value its real-time reporting capabilities. For example, we detected cyberattacks from countries like Russia and Asia and were able to block those IP addresses and configure our system for more security. These advanced security features and reporting capabilities make it easy to manage.

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MAHESHKUMAR7

Cyber Security Engineer at TECHMINDZ DIGITAL CONSULTING PRIVATE LIMITED

Offers multi-factor authentication and application support side of PingFederate but application only supports specific protocols

A lot of teams work with technical support, but I work with it for user issues only. You might need support with things like application swaps, application names, and application URLs. I didn't know where to find those in Ping Identity, so I contacted technical support for those issues. The support team is very clever and active. They provide end-to-end support once an issue is created. I have worked with most of the support team. I also work with the support team because I work with the operations team. I provide 24/7 support to production and non-production environments. I coordinate with application and network teams to troubleshoot critical tickets and issues related to Ping Identity solutions.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Overall, I would rate Okta Customer Identity a ten."

"I think all the functions of the solution are vital and important because life cycle management is important for some companies. The Single Sign-On feature is fantastic for different customers and advanced server access is really good for access to the servers."

"The most valuable feature of Okta Customer Identity is its SSO because it's very easy to use and it's user-friendly. Even the admin portal of the solution is very user-friendly, and you can walk through it with ease. Okta Customer Identity is not a complicated solution, and even the workflow automation feature is very, very easy to understand."

"The solution has great multifactor authentication."

"The most valuable feature of this solution for most customers is access management."

"There is no password hash saved on the cloud, which is the part that I like the most."

"As far as our security team is concerned, the ease of implementing multifactor authentication is definitely the biggest value for our organization."

"We primarily use it to manage the community onboarding and offboarding of users, and it's quite a simple solution for that."

More Okta Customer Identity pros

"It is a very stable solution."

"I like the self-service feature. The 502 and UBP systems are also excellent. PingID's ability to authenticate with SSH, RDP, and Windows login is pretty handy. It covers the entire spectrum of use."

"I like PingFederate."

"Setting up the infrastructure with Ping Identity Platform is very easy compared to other IAM products."

"It is a stable solution. Stability-wise, I rate the solution a ten out of ten."

"The product's most valuable features include its cloud-based capabilities for handling cloud applications and providing authentication and authorization through OIDC and SAML. It also supports integrations needed for both local and internal applications, including legacy applications requiring web server access."

"It gets a mobility portal in place in conjunction with Office 365. It provides very good possibilities and it's much better than other technology that we have used before which was unstable and slower."

"The only feature we were looking for in PingID was SSO integration with our existing web app."

More Ping Identity Platform pros

Cons

"The integration process takes a bit longer than we would want it to."

"I would like to see the provisioning simplified."

"There is an access request system that is very limited access to the systems available for end-users. The access request should improve in Okta Customer Identity."

"The product must be provided for free."

"In the future, we'd like to see the product implement more security features, like, for example, zero-trust."

"All of the governance functionality and privileged account management could be improved."

"Users sometimes have difficulty getting verification codes."

"What I'd like to see improved in Okta Customer Identity is the process of exporting users. Currently, it lacks this feature, and you have to use a third-party tool to export users from the group. Exporting users should be very easy, though I did notice that Okta Customer Identity is being upgraded from time to time, and I've been seeing much improvement in it compared to the previous years."

More Okta Customer Identity cons

"Sometimes, there are issues with its stability."

"The management console needs to be improved. PingID should revise it."

"PingID would benefit from a better user interface for integration."

"We had issues with the stability."

"I think that the connection with like Microsoft Word, especially for Office 365, is a weak point that could be improved."

"The product's community has certain shortcomings that require improvement."

"They could enhance the product's device tracking for better zero-trust security would be beneficial. Currently, it tracks IPs well but lacks detailed device information, which is crucial from a security standpoint."

"We have encountered instances where it is not easy to do authentication."

More Ping Identity Platform cons

Pricing and Cost Advice

"We pay 23 pence (approximately $0.30 USD) per user, annually, for 150,000 users."

"The solution is really expensive."

"Pricing might be high, but it comes down when the number of people using the product goes up."

"Okta's pricing is right where it needs to be and right in the middle of the market."

"Okta Customer Identity is not an expensive solution."

"The price of the solution is fair for what it offers."

"Compared to some SaaS-based solutions, the platform is relatively cost-effective."

"The tool is quite affordable."

"The platform's value justifies the pricing, especially considering its security features and scalability."

"The pricing is neither too expensive nor too cheap."

"PingID's pricing is pretty competitive."

"Ping Identity Platform is not an expensive solution."

"The product is costly."

"Ping offers flexible pricing that's not standardized."

More Ping Identity Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Marketing Services Firm

11%

Manufacturing Company

Financial Services Firm

24%

Computer Software Company

10%

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Okta Customer Identity?

Okta has more when it comes to the policy level. It has distinctive features where you can do a mix and combination to have users access applications for various business cases.

See all answers

What is your experience regarding pricing and costs for Okta Customer Identity?

Okta Customer Identity is considered cheaper compared to other tools in the market, such as IBM and CyberArk products. Further details on costs would require consultation with our sales team.

See all answers

What needs improvement with Okta Customer Identity?

In Okta Identity Governance ( /categories/identity-management-im ) and Okta Privileged Access, some features are still being developed. Integration with Active Directory servers, Cisco routers, and...

See all answers

What do you like most about PingID?

The mobile biometric authentication option improved user experience. It's always about security because, with two-factor authentication, it's always a separate device verifying the actual user logg...

See all answers

What is your experience regarding pricing and costs for PingID?

The pricing is neither too expensive nor too cheap.

See all answers

What needs improvement with PingID?

The management console needs to be improved. PingID should revise it.

See all answers

Comparisons

Auth0 vs Okta Customer Identity

Compared 29% of the time

Microsoft Entra External ID vs Okta Customer Identity

Compared 21% of the time

ForgeRock vs Okta Customer Identity

Compared 14% of the time

Microsoft Entra Verified ID vs Okta Customer Identity

Compared 9% of the time

Salesforce Identity vs Okta Customer Identity

Compared 5% of the time

More Okta Customer Identity Competitors

Microsoft Entra ID vs Ping Identity Platform

Compared 18% of the time

ForgeRock vs Ping Identity Platform

Compared 8% of the time

Microsoft Active Directory vs Ping Identity Platform

Compared 7% of the time

SailPoint Identity Security Cloud vs Ping Identity Platform

Compared 7% of the time

Symantec Siteminder vs Ping Identity Platform

Compared 6% of the time

More Ping Identity Platform Competitors

Product Reports

Buyer's Guide

Okta Customer Identity

August 2025

Download Okta Customer Identity product report

Buyer's Guide

Ping Identity Platform

August 2025

Download Ping Identity Platform product report

Also Known As

No data available

Ping Identity (ID), PingFederate, PingAccess, PingOne, PingDataGovernance, PingDirectory, OpenDJ

Overview

Okta Customer Identity is an identity service that enables frictionless experience, speed-to-market, centralized management, and internet-scale security. Okta Customer Identity is developer friendly and secure with minimal custom code.

Okta

IDENTITY DEFINED SECURITY PLATFORM delivers a unified, standards-based platform that can be deployed as SaaS, software or both and can scale to handle millions of identities. From multi-factor authentication and single sign-on to access security, directory and data governance, our capabilities work together to give employees, partners and customers secure access to cloud, mobile and enterprise applications, securing and streamlined everything from sign-on to sign-off and everywhere in between.

Ping Identity

Sample Customers

FedEx, Adobe, National Geographic, Tyson, Hewlett Packard Enterprise

Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol

Buyer's Guide

Okta Customer Identity vs. Ping Identity Platform

July 2025

Free Report: Okta Customer Identity vs. Ping Identity Platform

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