Okta Customer Identity vs Ping Identity Platform comparison

Okta Customer Identity vs. Ping Identity Platform

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Okta Customer Identity

Ranking in Customer Identity and Access Management (CIAM)

4th

Average Rating

8.6

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Ping Identity Platform

Ranking in Customer Identity and Access Management (CIAM)

2nd

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Single Sign-On (SSO) (4th), Authentication Systems (6th), Data Governance (8th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (6th), Access Management (4th), Directory Servers (1st)

Mindshare comparison

As of April 2025, in the Customer Identity and Access Management (CIAM) category, the mindshare of Okta Customer Identity is 7.3%, down from 8.8% compared to the previous year. The mindshare of Ping Identity Platform is 11.3%, down from 12.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Identity and Access Management (CIAM)

Featured Reviews

MiguelPurizaca

IT Manager at Clear Channel

Focus on seamless integration and advanced security management enhances application usage and threat detection across multiple countries

Okta Customer Identity focuses on providing top-notch identity management solutions. One of its most valuable features is its easy integration with various applications through its extensive application directory, offering hundreds or thousands of applications ready to configure. This integration is significantly easier compared to Microsoft Entra ID, where we encountered numerous issues. We particularly value its real-time reporting capabilities. For example, we detected cyberattacks from countries like Russia and Asia and were able to block those IP addresses and configure our system for more security. These advanced security features and reporting capabilities make it easy to manage.

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Dilip Reddy

Ping Engineer at Equitable

Easy to use but requires improvements in the area of stability

In my company, we have worked on authorization, and I know that there are different types of grants. We have worked on the authorization code, client credentials, and ROPC grant. There are two types of tokens, like the JWT token and internally managed reference tokens. JWT tokens are useful for finding information related to the claim requests. Internally managed reference tokens are useful for dealing with visual data and information. For the clients to fit the user information, they need to do additional work to fit all the user info into the site, which is to define and validate the token issue and provide the request for VPNs. I worked on the key differences between the authorization code and implicit grant. In the authorization code type, you will have the authorization code issued initially to the client, and the client has to exchange it with the authorization server, like using a DAC channel to get the access token. In implicit grants, tokens are issued right away if the application is a single-page application. We can either use the authorization code or an implicit grant.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of Okta Customer Identity are there is no infrastructure cost, integrated, has plenty of documentation, and is user-friendly."

"The solution has great multifactor authentication."

"I think all the functions of the solution are vital and important because life cycle management is important for some companies. The Single Sign-On feature is fantastic for different customers and advanced server access is really good for access to the servers."

"It is very seamless."

"Overall, I would rate Okta Customer Identity a ten."

"The most valuable feature of Okta Customer Identity is its SSO because it's very easy to use and it's user-friendly. Even the admin portal of the solution is very user-friendly, and you can walk through it with ease. Okta Customer Identity is not a complicated solution, and even the workflow automation feature is very, very easy to understand."

"The end user's ease of use is the most valuable feature."

"We primarily use it to manage the community onboarding and offboarding of users, and it's quite a simple solution for that."

More Okta Customer Identity pros

"It is a stable solution. Stability-wise, I rate the solution a ten out of ten."

"The most valuable feature is multifactor authentication."

"We use the product to run different reports."

"PingFederate is very flexible. We can do many customizations, and it also provides an SDK to tailor it to our specific requirements. There are also numerous plugins available. I've worked with tools like ForgeRock and Okta, but I find PingFederate to be the most customizable."

"This is a user-friendly solution."

"From a security perspective, I highly value the product's biometric authentication methods such as FIDO, FaceID, YubiKey, and the mobile app."

"The solution has a smooth and configurable user interface for single sign-on capabilities."

"PingFederate gives you granular control over the settings. There are many options for fine-tuning policies."

More Ping Identity Platform pros

Cons

"The integration process takes a bit longer than we would want it to."

"There is an access request system that is very limited access to the systems available for end-users. The access request should improve in Okta Customer Identity."

"All of the governance functionality and privileged account management could be improved."

"What I'd like to see improved in Okta Customer Identity is the process of exporting users. Currently, it lacks this feature, and you have to use a third-party tool to export users from the group. Exporting users should be very easy, though I did notice that Okta Customer Identity is being upgraded from time to time, and I've been seeing much improvement in it compared to the previous years."

"The initial setup could be easier to do."

"In the future, we'd like to see the product implement more security features, like, for example, zero-trust."

"Okta has a limitation with directory integrations. If you have multiple Active Directory integrations, the user distinguished name (DN) and the manager DN don't get imported properly into the Okta user profile."

"This solution would be improved by adding biometrics features."

More Okta Customer Identity cons

"Notifications and monitoring are two areas with shortcomings in the solution that need improvement."

"PingID should put a little more effort into making a pretty self-explanatory deck about their tech features and the services they offer."

"They could enhance the product's device tracking for better zero-trust security would be beneficial. Currently, it tracks IPs well but lacks detailed device information, which is crucial from a security standpoint."

"PingID classifies the type of environment into internal and external, which is an area for improvement because you need to take additional steps to trust internal and external users."

"PingID would benefit from a better user interface for integration."

"PingAccess can only have one token provider, and you cannot enable two different token providers simultaneously."

"The management console needs to be improved. PingID should revise it."

"PingFederate's UI could be streamlined. They have recently made several improvements, but it's still too complex. It's a common complaint. The configuration should be simplified because the learning curve is too steep."

More Ping Identity Platform cons

Pricing and Cost Advice

"Pricing might be high, but it comes down when the number of people using the product goes up."

"We pay 23 pence (approximately $0.30 USD) per user, annually, for 150,000 users."

"Okta's pricing is right where it needs to be and right in the middle of the market."

"The price of the solution is fair for what it offers."

"The solution is really expensive."

"Okta Customer Identity is not an expensive solution."

"The product is costly."

"Ping Identity Platform is not an expensive solution."

"The tool is quite affordable."

"Compared to some SaaS-based solutions, the platform is relatively cost-effective."

"PingID pricing is a ten out of ten because it's a little bit cheaper than other tools, such as Okta and ForgeRock, and supports multiple tools."

"Ping offers flexible pricing that's not standardized."

"The platform's value justifies the pricing, especially considering its security features and scalability."

"Ping Identity Platform is not very expensive."

More Ping Identity Platform pricing and cost advice

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845,406 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

14%

Healthcare Company

Government

Financial Services Firm

25%

Computer Software Company

10%

Manufacturing Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Okta Customer Identity?

Okta has more when it comes to the policy level. It has distinctive features where you can do a mix and combination to have users access applications for various business cases.

What is your experience regarding pricing and costs for Okta Customer Identity?

The pricing for Okta Customer Identity is very economical. It is much cheaper compared to Oracle Access Manager, and the company focuses on internal training to mitigate additional certification co...

What needs improvement with Okta Customer Identity?

There is room for Okta Customer Identity to improve by increasing the reliability for the server end, creating more directories, and focusing on internal users rather than external or contract-base...

What do you like most about PingID?

The mobile biometric authentication option improved user experience. It's always about security because, with two-factor authentication, it's always a separate device verifying the actual user logg...

What is your experience regarding pricing and costs for PingID?

The pricing is neither too expensive nor too cheap.

What needs improvement with PingID?

The management console needs to be improved. PingID should revise it.

Microsoft Entra External ID vs Okta Customer Identity

Comparisons

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Compared 15% of the time

Transmit Security vs Okta Customer Identity

Compared 11% of the time

Microsoft Entra Verified ID vs Okta Customer Identity

Compared 11% of the time

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Compared 22% of the time

Symantec Siteminder vs Ping Identity Platform

Compared 11% of the time

ForgeRock vs Ping Identity Platform

Compared 7% of the time

Microsoft Active Directory vs Ping Identity Platform

Compared 6% of the time

SailPoint Identity Security Cloud vs Ping Identity Platform

Compared 6% of the time

More Ping Identity Platform Competitors

Product Reports

Okta Customer Identity

Download Okta Customer Identity product report

Ping Identity Platform

Download Ping Identity Platform product report

Also Known As

No data available

Ping Identity (ID), PingFederate, PingAccess, PingOne, PingDataGovernance, PingDirectory, OpenDJ

Overview

Okta Customer Identity is an identity service that enables frictionless experience, speed-to-market, centralized management, and internet-scale security. Okta Customer Identity is developer friendly and secure with minimal custom code.

Okta

IDENTITY DEFINED SECURITY PLATFORM delivers a unified, standards-based platform that can be deployed as SaaS, software or both and can scale to handle millions of identities. From multi-factor authentication and single sign-on to access security, directory and data governance, our capabilities work together to give employees, partners and customers secure access to cloud, mobile and enterprise applications, securing and streamlined everything from sign-on to sign-off and everywhere in between.

Ping Identity

Sample Customers

FedEx, Adobe, National Geographic, Tyson, Hewlett Packard Enterprise

Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol

Okta Customer Identity vs. Ping Identity Platform