Okta Customer Identity vs Ping Identity Platform comparison

Okta Customer Identity vs. Ping Identity Platform

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Okta Customer Identity

Ranking in Customer Identity and Access Management (CIAM)

4th

Average Rating

8.6

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Ping Identity Platform

Ranking in Customer Identity and Access Management (CIAM)

2nd

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Single Sign-On (SSO) (3rd), Authentication Systems (7th), Data Governance (8th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (5th), Access Management (3rd), Directory Servers (1st)

Mindshare comparison

As of July 2025, in the Customer Identity and Access Management (CIAM) category, the mindshare of Okta Customer Identity is 7.6%, down from 8.4% compared to the previous year. The mindshare of Ping Identity Platform is 11.5%, down from 11.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Identity and Access Management (CIAM)

Featured Reviews

MiguelPurizaca

IT Manager at Clear Channel

Focus on seamless integration and advanced security management enhances application usage and threat detection across multiple countries

Okta Customer Identity focuses on providing top-notch identity management solutions. One of its most valuable features is its easy integration with various applications through its extensive application directory, offering hundreds or thousands of applications ready to configure. This integration is significantly easier compared to Microsoft Entra ID, where we encountered numerous issues. We particularly value its real-time reporting capabilities. For example, we detected cyberattacks from countries like Russia and Asia and were able to block those IP addresses and configure our system for more security. These advanced security features and reporting capabilities make it easy to manage.

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MAHESHKUMAR7

Cyber Security Engineer at TECHMINDZ DIGITAL CONSULTING PRIVATE LIMITED

Offers multi-factor authentication and application support side of PingFederate but application only supports specific protocols

A lot of teams work with technical support, but I work with it for user issues only. You might need support with things like application swaps, application names, and application URLs. I didn't know where to find those in Ping Identity, so I contacted technical support for those issues. The support team is very clever and active. They provide end-to-end support once an issue is created. I have worked with most of the support team. I also work with the support team because I work with the operations team. I provide 24/7 support to production and non-production environments. I coordinate with application and network teams to troubleshoot critical tickets and issues related to Ping Identity solutions.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"There is no password hash saved on the cloud, which is the part that I like the most."

"We primarily use it to manage the community onboarding and offboarding of users, and it's quite a simple solution for that."

"As far as our security team is concerned, the ease of implementing multifactor authentication is definitely the biggest value for our organization."

"I think all the functions of the solution are vital and important because life cycle management is important for some companies. The Single Sign-On feature is fantastic for different customers and advanced server access is really good for access to the servers."

"The most valuable feature of Okta Customer Identity is its SSO because it's very easy to use and it's user-friendly. Even the admin portal of the solution is very user-friendly, and you can walk through it with ease. Okta Customer Identity is not a complicated solution, and even the workflow automation feature is very, very easy to understand."

"Overall, I would rate Okta Customer Identity a ten."

"The solution has great multifactor authentication."

"It is very seamless."

More Okta Customer Identity pros

"People use the solution to secure their applications and authenticate particular processes."

"I work on the application onboarding process because we have multiple customers and get data from different sources."

"Setting up the infrastructure with Ping Identity Platform is very easy compared to other IAM products."

"I would recommend PingFederate as an IAM solution for its no-code environment, single sign-on, multi-factor authentication, bidirectional services, and advanced features."

"The soundness of the solution is its most valuable feature. For example, if you are in our corporate network, you can log on without any traffic interfering."

"It provides ease of connecting all our devices."

"The only feature we were looking for in PingID was SSO integration with our existing web app."

"From a security perspective, I highly value the product's biometric authentication methods such as FIDO, FaceID, YubiKey, and the mobile app."

More Ping Identity Platform pros

Cons

"This solution would be improved by adding biometrics features."

"Okta has a limitation with directory integrations. If you have multiple Active Directory integrations, the user distinguished name (DN) and the manager DN don't get imported properly into the Okta user profile."

"In the future, we'd like to see the product implement more security features, like, for example, zero-trust."

"I would like to see the provisioning simplified."

"In Okta Identity Governance and Okta Privileged Access, some features are still being developed. Integration with Active Directory servers, Cisco routers, and switches is not currently available."

"Some limitations in scalability. Each application we work with can be completely different, resulting in highly variable implementation processes."

"Users sometimes have difficulty getting verification codes."

"The initial setup could be easier to do."

More Okta Customer Identity cons

"In Ping Identity, we have had some issues. We've worked with logging and troubleshooting, including some firewall and security issues."

"PingFederate's UI could be streamlined. They have recently made several improvements, but it's still too complex. It's a common complaint. The configuration should be simplified because the learning curve is too steep."

"The timing of the token validity, if it could be extended, would be great. I'm not sure if there is even an option to configure these types of settings."

"PingID classifies the type of environment into internal and external, which is an area for improvement because you need to take additional steps to trust internal and external users."

"The product's community has certain shortcomings that require improvement."

"Currently, the main integration is SAML-based, but other integration methodologies need to be supported."

"They could enhance the product's device tracking for better zero-trust security would be beneficial. Currently, it tracks IPs well but lacks detailed device information, which is crucial from a security standpoint."

"PingID should put a little more effort into making a pretty self-explanatory deck about their tech features and the services they offer."

More Ping Identity Platform cons

Pricing and Cost Advice

"Pricing might be high, but it comes down when the number of people using the product goes up."

"The price of the solution is fair for what it offers."

"We pay 23 pence (approximately $0.30 USD) per user, annually, for 150,000 users."

"Okta's pricing is right where it needs to be and right in the middle of the market."

"Okta Customer Identity is not an expensive solution."

"The solution is really expensive."

"Ping Identity Platform is not very expensive."

"The platform's value justifies the pricing, especially considering its security features and scalability."

"The pricing is neither too expensive nor too cheap."

"PingID pricing is a ten out of ten because it's a little bit cheaper than other tools, such as Okta and ForgeRock, and supports multiple tools."

"Ping Identity Platform is not an expensive solution."

"The product is costly."

"The tool is quite affordable."

"PingID's pricing is pretty competitive."

More Ping Identity Platform pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Customer Identity and Access Management (CIAM) solutions are best for your needs.

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860,592 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

15%

Financial Services Firm

11%

Marketing Services Firm

10%

Manufacturing Company

Financial Services Firm

24%

Computer Software Company

10%

Manufacturing Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Okta Customer Identity?

Okta has more when it comes to the policy level. It has distinctive features where you can do a mix and combination to have users access applications for various business cases.

What is your experience regarding pricing and costs for Okta Customer Identity?

Okta Customer Identity is considered cheaper compared to other tools in the market, such as IBM and CyberArk products. Further details on costs would require consultation with our sales team.

What needs improvement with Okta Customer Identity?

In Okta Identity Governance ( /categories/identity-management-im ) and Okta Privileged Access, some features are still being developed. Integration with Active Directory servers, Cisco routers, and...

What do you like most about PingID?

The mobile biometric authentication option improved user experience. It's always about security because, with two-factor authentication, it's always a separate device verifying the actual user logg...

What is your experience regarding pricing and costs for PingID?

The pricing is neither too expensive nor too cheap.

What needs improvement with PingID?

The management console needs to be improved. PingID should revise it.

Microsoft Entra External ID vs Okta Customer Identity

Comparisons

Compared 26% of the time

Auth0 vs Okta Customer Identity

Compared 20% of the time

ForgeRock vs Okta Customer Identity

Compared 17% of the time

Microsoft Entra Verified ID vs Okta Customer Identity

Compared 11% of the time

Salesforce Identity vs Okta Customer Identity

Compared 7% of the time

More Okta Customer Identity Competitors

Microsoft Entra ID vs Ping Identity Platform

Compared 18% of the time

ForgeRock vs Ping Identity Platform

Compared 8% of the time

Symantec Siteminder vs Ping Identity Platform

Compared 7% of the time

Microsoft Active Directory vs Ping Identity Platform

Compared 7% of the time

SailPoint Identity Security Cloud vs Ping Identity Platform

Compared 6% of the time

More Ping Identity Platform Competitors

Product Reports

Okta Customer Identity

Download Okta Customer Identity product report

Ping Identity Platform

Download Ping Identity Platform product report

Also Known As

No data available

Ping Identity (ID), PingFederate, PingAccess, PingOne, PingDataGovernance, PingDirectory, OpenDJ

Overview

Okta Customer Identity is an identity service that enables frictionless experience, speed-to-market, centralized management, and internet-scale security. Okta Customer Identity is developer friendly and secure with minimal custom code.

Okta

IDENTITY DEFINED SECURITY PLATFORM delivers a unified, standards-based platform that can be deployed as SaaS, software or both and can scale to handle millions of identities. From multi-factor authentication and single sign-on to access security, directory and data governance, our capabilities work together to give employees, partners and customers secure access to cloud, mobile and enterprise applications, securing and streamlined everything from sign-on to sign-off and everywhere in between.

Ping Identity

Sample Customers

FedEx, Adobe, National Geographic, Tyson, Hewlett Packard Enterprise

Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol

Okta Customer Identity vs. Ping Identity Platform