OnSolve Platform for Critical Event Management vs xMatters comparison

OnSolve and Everbridge are both solutions in the IT Alerting and Incident Management category. OnSolve is ranked #19, while Everbridge is ranked #13. OnSolve holds a 1.9% mindshare in IMS, compared to Everbridge’s 4.4% mindshare. Additionally, 96% of Everbridge users are willing to recommend the solution.

OnSolve Platform for Critic...

Read 1 OnSolve Platform for Critical Event Management review

1,564 Views
641 Comparison Views

0% willing to recommend

xMatters

Read 31 xMatters reviews

2,813 Views
2,504 Comparison Views

96% willing to recommend

OnSolve Platform for Critic...

xMatters

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between OnSolve Platform for Critical Event Management and xMatters based on real PeerSpot user reviews.

Find out what your peers are saying about PagerDuty, Splunk, Rootly and others in IT Alerting and Incident Management.

To learn more, read our detailed IT Alerting and Incident Management Report (Updated: July 2026).

Buyer's Guide

IT Alerting and Incident Management

July 2026

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Helped 908,834 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OnSolve Platform for Critic...

Ranking in IT Alerting and Incident Management

19th

Average Rating

6.0

Number of Reviews

Ranking in other categories

Mass Notification Software (2nd), Critical Event Management (CEM) (6th)

xMatters

Ranking in IT Alerting and Incident Management

13th

Average Rating

8.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2026, in the IT Alerting and Incident Management category, the mindshare of OnSolve Platform for Critical Event Management is 1.9%, down from 2.3% compared to the previous year. The mindshare of xMatters is 4.4%, down from 7.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
xMatters	4.4%
OnSolve Platform for Critical Event Management	1.9%
Other	93.7%

IT Alerting and Incident Management

Featured Reviews

it_user826692

Business Continuity Specialist at a legal firm with 1,001-5,000 employees

Allows for a systematic and uniform method of alerting personnel in every location, but the user interface is too complicated

Emergency alerting for a global company in 14 countries It allows for a systematic and uniform method of alerting personnel in every location. It has the same general functions as most emergency alerting systems. The placeholder dropdowns for message templates are useful. The user interface is…

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Dean-Robinson

Sr. Developer at a media company with 10,001+ employees

A versatile solution with excellent logging capabilities that reduced our time to resolve

The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes. There are a couple of improvements that xMatters could make to the incident hub, where we can manage high-priority incidents. More sharing capability between collaborating incident managers would be good to see, including the ability to whiteboard. That would allow them to share and sketch out ideas while looking for a solution. Those two features are essential, and that's why we want to use the solution in conjunction with Everbridge because xMatters doesn't have them.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The placeholder dropdowns for message templates are useful."

"It allows for a systematic and uniform method of alerting personnel in every location."

"The cloud solution reduces alarming to the core, which means no need to provision your server, which is great."

"Its ease of use and self-service are important to me. It's very easy for users to go in and modify their own contact information, for managers to go in and manage their own on-call rotations and shifts."

"The most valuable feature is the automation because it reduces the demand on resources."

"Since I've been here, problems get resolved faster because of xMatters' automated notifications and the ease of use, people can send out notifications and get together faster to solve problems."

"Allows us to define scenarios that notify only the necessary people when we need to open a conference bridge."

"The customer service is quite responsive, they are quick to answer your calls or emails, and they do provide good support."

"We're able to point all of our alerting tools at xMatters and have it route alerts to the right people at the right time. We're able to generate major instant notifications for product outages, get all of our people on the bridge at the same time, and include information from our monitoring tools with that. So everyone is speaking the same language and seeing the same information. We're able to route those notifications not only to people, but also to other tools like Slack channels, where everyone can get in and collaborate."

"It has been a good journey over the last three years, getting more details about, and insights into, the product."

More xMatters pros

Cons

"Conference calling requires a complicated syntax formula."

"The user interface is too complicated and aspects that should be offered, such as email subject line editing, are not."

"The data validation and verification need to be enhanced so that when data is changed, it reviews it in an automated manner and catches all of the anomalies."

"I would like some minor UI changes. I believe I filed some enhancement requests with xMatters. For example, in one area, they have some way for you to look at a particular functionality with different sets of reporting UI. However, that same reporting UI is not yet available with some other functionalities. Essentially, in their existing functionality, the xMatters application does an excellent job, but in other functionalities within their UI, they don't have that. On the back-end, they are related. Instead of one click where you can see everything, right now you need to go to different areas to access similar information. It would be nice to have everything in one place. While they have an excellent element A, I am hoping that they could just simply make that feature also available in their element B."

"When you are not using the conference bridge from xMatters and you are using an external one, it is a little bit hard to get the person whom xMatters calls to jump directly to the external bridge. They need to hang up the phone and then get to the email to get the URL so that they can jump on the bridge. There is no direct connection from xMatters to that external bridge, but I understand that part of the business."

"While they do have an extensive library of integrations, sometimes those integrations or custom integrations, require a more technical level of expertise in products outside of xMatters, such as Java."

"The bad thing about this setup is that you cannot alter those criteria through the typical xMatters import/export process."

"Some of the workflow development work that we do for the in-house piece can be quite complicated if you don't have experience using the tool."

"If you are not one of the big players of their customers, the chance that one of your minor wishes will granted are very small."

"The reporting functionality could be improved, as it can be somewhat restrictive sometimes."

More xMatters cons

Pricing and Cost Advice

Information not available

"Pricing is pretty straightforward and listed on their website. I recommend starting small and expanding later."

"Cost is probably my biggest concern. I know the solution was recently acquired by Everbridge, and Everbridge was one of the competitors that was included in our RFP five years ago. Everbridge's costs were astronomical compared to where every other solution was, not just xMatters."

"I would definitely say it's worth the value. I wouldn't say it's expensive, but most people who pick xMatters are not going to select xMatters based on price. There are other lower-priced competitors that are out there. But I would say for what we're getting, it's worth the money."

"If the licensing were cheaper, our customer might buy more."

"The pricing is tiered so we took that into account. If we were to license 10 or 20 people, that would be a certain price. And if we were to license 50 or 100, there would be a little bit of discounting. But the per-user license was right in line with what we were expecting."

"It feels like good value in the sense that the service is excellent. The people above me who look at such things have renewed it a couple of times, and I think they would have thought whether it was good value, whether it was wildly overpriced, or whether there were better and cheaper alternatives. So, from that perspective, the pricing is fair and proper."

"xMatters shortens the time to resolution, so the amount saved in potential lost revenue and productivity has justified the cost for our organization."

"It seemed comparable or more reasonable than some of the other solutions, at least when we evaluated it. There are no extra costs in addition to the standard licensing fees. Its cost is good, given the breadth of features provided by xMatters."

More xMatters pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Healthcare Company

11%

Comms Service Provider

Manufacturing Company

Financial Services Firm

11%

Construction Company

10%

Performing Arts

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	24

Comparisons

Everbridge Mass Notification vs OnSolve Platform for Critical Event Management

Compared 30% of the time

Everbridge IT Alerting vs OnSolve Platform for Critical Event Management

Compared 15% of the time

Rave Alert vs OnSolve Platform for Critical Event Management

Compared 11% of the time

AlertMedia vs OnSolve Platform for Critical Event Management

Compared 10% of the time

Blackberry AtHoc vs OnSolve Platform for Critical Event Management

Compared 2% of the time

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PagerDuty Operations Cloud vs xMatters

Compared 24% of the time

Opsgenie vs xMatters

Compared 19% of the time

Everbridge IT Alerting vs xMatters

Compared 17% of the time

FireHydrant vs xMatters

Compared 10% of the time

Splunk On-Call vs xMatters

Compared 3% of the time

More xMatters Competitors

Product Reports

Buyer's Guide

IT Alerting and Incident Management

July 2026

OnSolve Platform for Critical Event Management report

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Buyer's Guide

xMatters

July 2026

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Also Known As

Send Word Now, OnSolve MIR3, OnSolve CodeRED, OnSolve SmartNotice, OnSolve TelAlert

xMatters IT Management

Overview

The OnSolve Platform for Critical Event Management provides data-driven insights and communication solutions to effectively manage and mitigate risks in rapidly changing environments.

OnSolve Platform for Critical Event Management helps organizations anticipate, respond to, and recover from critical events. With real-time analytics, automated alerting, and robust security protocols, it empowers decision-makers to act swiftly and efficiently. The platform integrates with existing systems to enhance risk management strategies and ensure continuous operations even during disruptions. Its scalable architecture supports a wide range of industry needs, making it adaptable and reliable.

What are the most important features?

Real-time Alerts: Immediate notifications for informed decision-making.
Threat Intelligence: Advanced analytics to identify potential risks.
Automation: Streamlined processes for quick and efficient response.
Integration: Seamless connectivity with existing tools and systems.
Scalability: Supports varying levels of operational demands.

What benefits or ROI should users look for in reviews?

Improved Response Times: Accelerates the ability to react to critical situations.
Cost Efficiency: Minimizes disruption-related expenses through proactive management.
Enhanced Safety: Protects people and assets with timely interventions.
Operational Continuity: Reduces downtime ensuring uninterrupted operations.

In the healthcare industry, OnSolve Platform supports emergency readiness by ensuring seamless communication during crises. In transportation, it enhances logistics planning by addressing route disruptions. Retailers use it for supply chain continuity, accommodating sudden market changes efficiently. Financial institutions utilize it to safeguard data against potential breaches, ensuring compliance and security. Across different sectors, its implementation varies but consistently delivers robust event management capabilities tailored to industry-specific challenges.

OnSolve

xMatters provides robust automated notifications and incident management, enhancing alerting and critical IT incident handling with seamless integrations, ensuring timely communications.

xMatters is designed for efficient incident management and streamlined IT alerting. It offers flexibility through integrations with ServiceNow, Slack, and others, enhancing communication and workflow management during critical events. Users highlight the SaaS model, customizable on-call scheduling, and effective communication tools. These features reduce incident response times, enhance message delivery, and support team collaboration across platforms.

What features make xMatters stand out?

REST API Automation: Facilitates seamless integration and automation.
Intuitive UI: Simplifies the user experience for managing workflows.
Workflow Builder: Enhances customization for incident processes.
Integration Flexibility: Supports various tools like ServiceNow and Slack.
Customizable Scheduling: Offers tailored on-call schedules and escalation paths.
Automated Notifications: Streamlines incident response times.
Robust Logging: Ensures reliability in tracking system activities.
Device Management: Offers comprehensive control over notification devices.
Self-Service Capabilities: Empowers users in managing their alerts and settings.
Conference Bridging: Facilitates communication during incident resolution.

What benefits should users consider in reviews?

Operational Efficiency: Enhanced by seamless integrations.
Improved Incident Response: Driven by automated notification and escalation pathways.
User Empowerment: Through self-service and device management features.
Accessibility: Enabled by a SaaS-based infrastructure.
Collaboration: Boosted through messaging and conference features.

xMatters supports industries in managing IT incidents and emergency notifications. Teams prioritize alerts, maintain on-call schedules, and automate response workflows, particularly integrating with tools like ServiceNow for critical event handling. Its application in infrastructure monitoring and proactive engagement is notable across sectors.

Everbridge

Sample Customers

Gift of Life Michigan, The Salvation Army Greater New York Division, PR Newswire, Carnival Group, The United Network for Organ Sharing, Virgin Atlantic, University of Delaware, NetApp, CME Group

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Buyer's Guide

IT Alerting and Incident Management

July 2026

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