OpenText AI Operations Management vs Zabbix comparison

OpenText AI Operations Mana...

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Executive SummaryUpdated on Dec 28, 2025

Zabbix and OpenText AI Operations Management are competitive in the IT monitoring and operations management domain. Zabbix appears to have an advantage due to its open-source nature, cost-effectiveness, and comprehensive community support.

Features: Zabbix offers flexibility and scalability with features like auto-discovery, templating, and extensive alerting options, allowing users to monitor almost anything. It provides a highly customizable environment, which is appreciated for detailed monitoring requirements. OpenText AI Operations Management excels in event correlation and integration with different systems, providing a comprehensive IT services view. Advanced analytics and automation capabilities make it suitable for complex environments.

Room for Improvement: Zabbix could improve its user experience for non-technical users. The interface and dashboards require a more intuitive design, and developing AI and ML capabilities would enhance automation. OpenText AI Operations Management needs to streamline its setup process and modernize its user interface. The complexity of its licensing model and high costs can be deterrents for smaller enterprises.

Ease of Deployment and Customer Service: Zabbix is primarily on-premises with a robust community forum and resources for support, reducing the need for formal support. OpenText supports on-premises and hybrid cloud deployments; however, users find its setup cumbersome, and the customer service could be more responsive and in-depth.

Pricing and ROI: Zabbix stands out with its zero licensing costs being entirely open-source, which immediately leads to a positive ROI by minimizing operational costs. OpenText AI Operations Management is costly, with a complex licensing system. Despite providing significant automation benefits for large enterprises, its high cost structure might not suit smaller businesses, offering less immediate ROI compared to Zabbix.

To learn more, read our detailed OpenText AI Operations Management vs. Zabbix Report (Updated: December 2025).

OpenText AI Operations Management vs. Zabbix

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

5.6

Organizations experience differing returns on OpenText AI Operations, with up to 90% gains from module integration and orchestration.

Sentiment score

6.9

Zabbix is praised for being cost-effective and scalable, minimizing downtime, and eliminating high licensing fees for enterprises.

No quotes available

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No quotes available

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Customer Service

Sentiment score

5.1

OpenText AI Operations Management's customer service is responsive, but technical support quality varies due to offshoring and time zone issues.

Sentiment score

6.8

Zabbix support is well-regarded, with strong community forums, responsive staff, and effective local partners aiding various user needs.

OpenText goes out to bring the right people to answer any inquiries I have.

Data Platforms Manager at a media company with 5,001-10,000 employees

My team works with the customer success team for technical support and customer service for OpenText AI Operations Management.

For more quotes and insights, download the OpenText AI Operations Management report

Product Line Manager at a tech consulting company with 11-50 employees

It is so straightforward that I have never had to use the support.

For more quotes and insights, download the Zabbix report

CTO at Oic

Scalability Issues

Sentiment score

7.4

OpenText AI Operations excels in managing large-scale deployments, supporting diverse infrastructures with some performance tuning required.

Sentiment score

6.9

Zabbix offers scalable, flexible monitoring with cost efficiency, though complex scaling and database management may require improvements for large deployments.

The stability and scalability depend on architectural considerations and the company's specific situation.

For more quotes and insights, download the OpenText AI Operations Management report

Product Line Manager at a tech consulting company with 11-50 employees

Zabbix has high scalability.

IgorKabish

CTO at Four Nine Agency

Zabbix is very scalable and lightweight.

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CTO at Oic

I would rate its scalability ten out of ten.

B Ahmed

Manager, Information Technology Zara & Inditex at Cenomi

Stability Issues

Sentiment score

6.9

OpenText AI Operations Management is generally stable and reliable, with minor issues during upgrades and environmental changes.

Sentiment score

7.4

Zabbix is generally stable and reliable, requiring minimal resources, though occasional issues may arise from external factors.

We are following approximately 10,000 metrics and logs, and the platform performs pretty well.

For more quotes and insights, download the OpenText AI Operations Management report

Product Line Manager at a tech consulting company with 11-50 employees

Zabbix is very scalable and lightweight.

CTO at Oic

Zabbix is quite stable, and we haven't had any problems with Zabbix itself.

IgorKabish

CTO at Four Nine Agency

I think the stability of Zabbix is around five to six on a scale of ten, where ten is the best and one is the worst.

For more quotes and insights, download the Zabbix report

Network Engineer at a computer software company with 11-50 employees

Room For Improvement

OpenText AI Operations Management needs scalability, UI improvements, simplified licensing, better integration, enhanced support, and cost-effective solutions.

Zabbix needs user interface, reporting, and dashboard improvements, plus better configuration, automation, documentation, scalability, and advanced monitoring features.

You need to see the big picture and understand what the customer's pain points are to find the right tuning.

Product Line Manager at a tech consulting company with 11-50 employees

Splunk is more business-friendly due to its prettier interface.

For more quotes and insights, download the OpenText AI Operations Management report

Data Platforms Manager at a media company with 5,001-10,000 employees

The only issue I can note is that it's Linux-based, and Linux documentation is not the best.

CTO at Oic

The potential and customization is a little difficult because you have to learn scripts.

For more quotes and insights, download the Zabbix report

Network Engineer at a computer software company with 11-50 employees

Setup Cost

OpenText AI Operations Management is costly initially but offers flexible pricing, automation benefits, and moderate affordability despite complexity.

Zabbix is praised for being a free, open-source solution with optional low-cost support, attracting enterprise users.

With its automation capabilities and runbooks, it reduces after-hours costs by automatically handling recurring issues and known scenarios.

For more quotes and insights, download the OpenText AI Operations Management report

Data Platforms Manager at a media company with 5,001-10,000 employees

Zabbix is providing everything free of cost.

Network Engineer at a computer software company with 11-50 employees

It is literally free.

For more quotes and insights, download the Zabbix report

CTO at Oic

Valuable Features

OpenText AI Operations Management enhances IT efficiency with integration, event correlation, automation, anomaly detection, scalability, and customizable dashboards.

Zabbix offers open-source flexibility, scalability, automated monitoring, diverse integrations, and adaptability for complex infrastructures with strong community support.

This integration ensures that when monitoring systems alert and subsequently resolve, tickets are automatically created and closed.

Data Platforms Manager at a media company with 5,001-10,000 employees

We have a platform where we are collecting metrics, logs, and traces for OpenText AI Operations Management, and if there is an anomaly, we directly open a ticket in our ITSM system.

For more quotes and insights, download the OpenText AI Operations Management report

Product Line Manager at a tech consulting company with 11-50 employees

If disk usage surpasses a threshold, say 70%, I receive alerts and can take proactive action.

CTO at Oic

The alerting systems are very good in Zabbix, and it has helped us to reduce time for reaction.

For more quotes and insights, download the Zabbix report

Network Engineer at a computer software company with 11-50 employees

People want to save costs, which is why they install Zabbix, but the reporting functionality is not properly developed.

SaurabhYadav5

Network Engineer at Ogma Consulting

Categories and Ranking

OpenText AI Operations Mana...

Ranking in Cloud Monitoring Software

20th

Average Rating

7.8

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

Event Monitoring (7th), IT Operations Analytics (7th)

Zabbix

Ranking in Cloud Monitoring Software

1st

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

108

Ranking in other categories

Application Performance Monitoring (APM) and Observability (10th), Network Monitoring Software (1st), Server Monitoring (1st), IT Infrastructure Monitoring (1st)

Mindshare comparison

As of January 2026, in the Cloud Monitoring Software category, the mindshare of OpenText AI Operations Management is 0.9%, up from 0.3% compared to the previous year. The mindshare of Zabbix is 11.6%, down from 14.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Monitoring Software Market Share Distribution
Product	Market Share (%)
Zabbix	11.6%
OpenText AI Operations Management	0.9%
Other	87.5%

Cloud Monitoring Software

Featured Reviews

Unified monitoring has improved event handling but needs stronger AI automation and modern dashboards

Product Line Manager at a tech consulting company with 11-50 employees

OpenText AI Operations Management could benefit from a fully integrated AI system, which we call AIOps. A fully integrated AI operations system would be valuable in the future. Additionally, the UI experience could be more comfortable. We are not using predictive features in OpenText AI Operations Management such as anomaly detection. In the future, we may be able to operate with our customer, but we need to decide this collectively. You need to see the big picture and understand what the customer's pain points are to find the right tuning. Normally, predictive features can be more useful, but this is an end-to-end solution that needs to be customized. You need to understand the exact customer needs. The predictive analytics feature is very close to being integrated, but it is not fully integrated at this time.

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Helps reduce response time but has room to improve customization complexity

Network Engineer at a computer software company with 11-50 employees

We are not working on simple standalone solutions like Kaspersky DDoS Protection or Hybrid Cloud Security. Once you understand Zabbix, then it is easy to customize those web pages and graphs for our customer use. It is fully automated to your requirements. Zabbix is working fine with no issues, and I am satisfied with it. We have combined Zabbix and SolarWinds. The integration works fine, and it is easy to integrate Zabbix with the IT environment. We were trying to purchase MDR (Managed Detection and Response), but we are not working on that. I don't have real experience with MDR. We are using Falcon software for that. We are working with Falcon Complete, not with Sandbox. We are not using Kaspersky for business or cloud protection. For that, we are using Zabbix CrowdStrike Falcon Complete solution. I have given this review an overall rating of 8.

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Manufacturing Company

11%

Performing Arts

Outsourcing Company

Computer Software Company

13%

Financial Services Firm

10%

Comms Service Provider

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	7
Large Enterprise	35

By reviewers
Company Size	Count
Small Business	56
Midsize Enterprise	23
Large Enterprise	34

Questions from the Community

What is your experience regarding pricing and costs for Micro Focus Operations Bridge?

From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours. What used to be done manually by a person is now done automatically. With its automation capabilities...

What needs improvement with Micro Focus Operations Bridge?

What is your primary use case for Micro Focus Operations Bridge?

I am not looking for a monitoring solution, but I am a product manager comparing some products based on research I conducted on the PeerSpot website regarding monitoring products such as Splunk, Ap...

What do you like most about Zabbix?

The template system in Zabbix is very beneficial as it saves time in configuration.

What is your experience regarding pricing and costs for Zabbix?

I think Zabbix is economical, whereas SolarWinds is expensive. SolarWinds has a lot of secure features, but Zabbix is providing everything free of cost. Zabbix is economical, and you can install it...

What needs improvement with Zabbix?

The potential and customization is a little difficult because you have to learn scripts. I think Zabbix needs to improve the customization better. At present, I am satisfied with the functionality ...

OpsRamp vs OpenText AI Operations Management

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Product Reports

OpenText AI Operations Management

January 2026

OpenText AI Operations Management report

Download OpenText AI Operations Management product report

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January 2026

Also Known As

Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics

No data available

Overview

OpenText AI Operations Management centralizes event correlation and monitoring across infrastructures, prioritizing scalability and automation for efficient alert management. It empowers organizations with transparency and insights essential for effective IT resource management in hybrid cloud environments.

OpenText AI Operations Management offers comprehensive solutions for event correlation, integration, and centralized alert management. With capabilities that streamline operations, this tool supports efficient IT management across AWS, GCP, and on-premises environments. Despite requiring improvements in performance and usability, its robust reporting and seamless monitoring provide valuable insights for root cause analysis. Users leverage this platform to integrate event data, automate incidents, and manage hybrid infrastructures effectively, making it a key component in enhancing service perspectives globally. Its heavy architecture and reliance on Java and Flash, coupled with complex licensing and pricing, necessitate attention to functionality and support areas.

What are the key features of OpenText AI Operations Management?

Event Correlation: Integrates and correlates event data for improved incident response.
Centralized Alerts: Raises alerts efficiently to streamline IT operations.
Comprehensive Dashboard: Consolidates information for better visibility.
Hybrid Cloud Support: Manages AWS, GCP, and on-premises environments.
Automation: Enhances operations with server automation and performance management.

What benefits do users find with OpenText AI Operations Management?

Operational Efficiency: Streamlines IT processes for quicker issue resolution.
Transparency: Offers robust reporting and data centralization for clarity.
Resource Management: Improves management of IT resources and service perspectives.
Scalability: Accommodates growth with flexible architecture.
Noise Reduction: Decreases event noise to enhance response efficiency.

OpenText AI Operations Management is widely implemented in industries requiring comprehensive monitoring capabilities. Organizations benefit from its ability to consolidate tools and manage events effectively across hybrid environments. The integration of incident automation and performance evaluation tools is particularly beneficial for those looking to enhance compliance support and reduce response times. Despite some challenges, the platform remains a valuable asset in managing complex IT environments and improving operational effectiveness.

OpenText

Zabbix is an open-source monitoring software that provides real-time monitoring and alerting for servers, networks, applications, and services.

It offers a wide range of features including data collection, visualization, and reporting.

With its user-friendly interface and customizable dashboards, Zabbix helps organizations ensure the availability and performance of their IT infrastructure.

Sample Customers

GE Money Bank, Bank AlJazira, Tech Mahindra

1. IBM 2. Dell 3. Cisco 4. HP 5. Oracle 6. Microsoft 7. Amazon 8. Google 9. Facebook 10. Twitter 11. LinkedIn 12. Netflix 13. Adobe 14. VMware 15. Salesforce 16. SAP 17. Intel 18. AT&T 19. Verizon 20. T-Mobile 21. Vodafone 22. Ericsson 23. Nokia 24. Siemens 25. General Electric 26. Honeywell 27. Philips 28. Sony 29. Samsung 30. LG 31. Panasonic 32. Toshiba