

Symantec Identity Governance and Administration and OpenText Identity Governance are products competing in the identity management space. Symantec has the upper hand in pricing and customer service, while OpenText is preferred for features and perceived value despite higher costs.
Features: Symantec Identity Governance and Administration offers robust integration capabilities, making it scalable for large enterprises. Additionally, it is known for its secure flexibility and easy customization. On the other hand, OpenText Identity Governance provides advanced analytics and detailed reporting, along with enhanced decision-making processes. It excels in its seamless integration and intuitive user interface.
Room for Improvement: Symantec could enhance its advanced analytics and reduce complexity in setup. Furthermore, expanding its feature set could improve overall user experience. OpenText could improve deployment smoothness and costs, and strengthen customer support to match the service level provided by Symantec.
Ease of Deployment and Customer Service: Symantec is noted for its straightforward deployment and excellent customer service, which simplifies implementation. OpenText, while flexible in deployment, including cloud-based options, may require more resources to set up, impacting initial deployment experiences.
Pricing and ROI: Symantec is usually more cost-effective, leading to quicker ROI with lower initial expenses. Conversely, OpenText, though more costly upfront, offers robust features that many customers perceive as providing greater long-term value, aligning their investment with feature-driven benefits.
| Product | Mindshare (%) |
|---|---|
| Symantec Identity Governance and Administration | 2.5% |
| OpenText Identity Governance | 1.5% |
| Other | 96.0% |

| Company Size | Count |
|---|---|
| Small Business | 9 |
| Company Size | Count |
|---|---|
| Small Business | 23 |
| Midsize Enterprise | 9 |
| Large Enterprise | 45 |
OpenText Identity Governance provides robust access review capabilities, risk analysis, and intuitive dashboards. Its advanced role mining and dynamic grouping ensure efficient access management, supporting compliance through separations of duties.
OpenText Identity Governance enhances access management and auditing processes through features such as role mining, access certification, and separations of duties that support efficient management protocols. Though it excels in stability, scalability, and integration with Identity Management solutions, it requires improvements in installation, Workflow Designer, and cloud application connectors. Addressing stability issues and offering enhanced Identity Intelligence features are essential for competitive edge. The governance tool leverages automated reporting and approval workflows, aiding large environments in streamlining management tasks. Its ability to integrate closely with NetIQ Identity Manager facilitates internal audits, particularly in banking and governmental sectors.
What are the key features?OpenText Identity Governance sees deployment in industries like banking and government, where auditing and access management are critical. It aids in permission management and account discovery, utilized notably in regions such as Chile and Argentina. Organizations benefit from its integration with NetIQ Identity Manager to ensure proper account activation and deactivation, ultimately facilitating sector-specific compliance and auditing tasks.
Symantec Identity Governance and Administration offers automated management for identity lifecycles, provisioning, and entitlements, featuring easy integration, flexibility, role-based access, and strong compliance support.
This software provides effective identity lifecycle automation, entitlement management, provisioning, and access control while offering codeless customization through Policy and Identity Xpress technology. The integration with multiple applications supports regulatory compliance efforts, enhancing security and operational efficiency with a user-friendly interface. Users appreciate its ease of customization, though challenges in integrating with cloud services and external systems remain. Improvements are needed in technical support, reporting capabilities, and workflows. Its comprehensive identity solutions target sectors like retail, financial, and government, emphasizing risk management and compliance while integrating with HR systems.
What key features does it offer?Organizations in retail, financial, and government sectors utilize this software to streamline identity management and standardize user accounts. Businesses focus on user creation, privilege management, and compliance certification by aligning access with business rules. Integration with HR systems for identity solutions is achieved through technical customizations.
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