OpenText Process Automation vs Pega Platform comparison

OpenText and Pega are both solutions in the Business Process Management (BPM) category. OpenText is ranked #28 with an average rating of 7.8, while Pega is ranked #4 with an average rating of 8.2. OpenText holds a 1.1% mindshare in BPM, compared to Pega’s 3.9% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.

OpenText Process Automation

Read 10 OpenText Process Automation reviews

1,169 Views
877 Comparison Views

100% willing to recommend

Pega Platform

Read 85 Pega Platform reviews

9,171 Views
4,127 Comparison Views

91% willing to recommend

OpenText Process Automation

Pega Platform

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Executive SummaryUpdated on Dec 28, 2025

Pega Platform and OpenText Process Automation compete in the business process management and automation category. Pega Platform seems to have the upper hand due to its comprehensive low-code environment and scalability, appealing to larger enterprises with its extensive customization capabilities.

Features: Pega Platform offers a comprehensive suite for case management and business process management. It is renowned for its robust integration capabilities and enterprise-level low-code environment. The platform's no-code approach supports rapid development. OpenText focuses on automation and document management, excelling in integration and offering a strong low-code capability. It emphasizes business process management with a range of third-party system integrations.

Room for Improvement: Pega Platform's complexity and high learning curve, alongside its high cost, make it challenging for smaller enterprises. Improvements in user experience customization and cloud services are needed. Its AI and RPA capabilities could be developed further to meet market expectations. OpenText Process Automation could improve mobile compatibility and performance. Its integration model requires modernization to keep up with tech trends, and pricing adjustments may enhance competitiveness.

Ease of Deployment and Customer Service: Pega Platform offers versatile deployment options including on-premises and various cloud setups. Its customer service experiences mixed reviews with varying response times for complex issues. OpenText provides similar deployment flexibility, especially strong in hybrid cloud scenarios, with generally positive feedback on its customer support, although complex issues might take longer to resolve.

Pricing and ROI: Pega Platform's pricing is higher, suitable for large enterprises, justified by a significant ROI particularly in large-scale automated processes. OpenText Process Automation's pricing is more moderate and competitive, despite initially appearing less economical without a SaaS model. Long-term, it aligns well with industry standards, offering robust features that provide significant ROI.

To learn more, read our detailed OpenText Process Automation vs. Pega Platform Report (Updated: December 2025).

Buyer's Guide

OpenText Process Automation vs. Pega Platform

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Process Automation

Ranking in Business Process Management (BPM)

28th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Pega Platform

Ranking in Business Process Management (BPM)

4th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Process Automation (4th), Rapid Application Development Software (8th), Low-Code Development Platforms (7th), Business Orchestration and Automation Technologies (7th), AI Software Development (3rd)

Mindshare comparison

As of January 2026, in the Business Process Management (BPM) category, the mindshare of OpenText Process Automation is 1.1%, up from 0.4% compared to the previous year. The mindshare of Pega Platform is 3.9%, down from 5.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM) Market Share Distribution
Product	Market Share (%)
Pega Platform	3.9%
OpenText Process Automation	1.1%
Other	95.0%

Business Process Management (BPM)

Featured Reviews

Senthil Natarajan

Chief Operating Officer at a outsourcing company with 51-200 employees

The solution enables automation of supply chain and invoice processing with comprehensive integration and workflow capabilities

The main valuable features of OpenText AppWorks are the BPM modules. There is the standard BPM modeler and a case modeler. These are two strong features from the workflow layer. Additionally, the integration capability of the solution is beneficial. With these features, we are able to use OpenText AppWorks for automating supply-chain-related problems, vendor process automations, and invoice automations. We have built almost twenty-plus types of solutions and implemented around three hundred fifty-plus implementations. The solution also allows us to integrate it with our ERP system.

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reviewer4848291

Global Head of Digital, Process Automation at a computer software company with 51-200 employees

Pega is a low-code platform that enables organizations to build, automate, and optimize business processes and customer experiences through AI-powered decisioning and workflow automation.

Here are the key areas where Pega Platform could be improved: 1. User Interface (UI) & User Experience (UX) Customization Limitations: The UI layer is tightly coupled with the platform, limiting flexibility for custom front-end development. Constellation Architecture: While it improves consistency, it restricts advanced UI customizations compared to older section-based designs. Learning Curve: Non-technical users find the UI unintuitive despite the low-code promise. 2. Integration & Extensibility Limited Out-of-the-Box Integrations: Users report challenges integrating with non-relational databases and legacy systems. Robotics Integration: Pega RPA (formerly OpenSpan) is not seamlessly integrated with BPM, creating silos in automation. 3. AI & Decisioning AI Capabilities Need Maturity: Users expect more advanced, native AI features without relying on external tools. CDH & Decision Hub: While powerful, these components require deep expertise to configure effectively. 4. Cost & Licensing High Licensing Costs: Pega is often seen as expensive, especially for small and mid-sized enterprises. Lack of Flexible Pricing Models: Calls for subscription-based or usage-based pricing to improve accessibility. 5. Performance & Scalability Scalability Concerns: Some users report performance degradation with large user bases or complex workflows. Upgrade Complexity: Platform upgrades can be time-consuming and disruptive if not planned well. 6. Documentation & Community Support Insufficient Learning Resources: Especially for advanced features, documentation is limited and community support is not as strong as competitors. Talent Availability: Finding skilled Pega professionals remains a challenge in many regions. 7. Low-Code/No-Code Experience Not Fully No-Code: Despite branding, some tasks still require technical intervention, and the drag-and-drop interface can be restrictive 2. Conflict Management: Simultaneous development by multiple users can lead to rule conflicts.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"From a business perspective, the most valuable aspect lies in the optimization of processes."

"We really appreciate the process automation and how can you create human tasks as one of your processes."

"AppWorks is a very quick development platform with low-coding capability and strong integration with third-party systems."

"In terms of the scalability and the handling of complexity, the customers are satisfied, and we also have confidence in the solution to achieve whatever implementations are required."

"The monitoring aspect is highly valuable, as it offers an exceptional capability to track every minute of action performed by a business user in the global context."

"We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenText AppWorks, especially those incorporating low-code functionalities, have had a significant positive impact. In some cases, we've observed a remarkable reduction in development time, ranging from 50 to 75 percent. The MTP model and life cycle have facilitated rapid development cycles."

"One of the most useful features is the code is customizable, we can make it our own."

"The good part of OpenText AppWorks is that all of its components are together in one platform, including integration capability, UI capability, and workflow capability."

More OpenText Process Automation pros

"The workflow designing and integration are the most valuable features. Also, the UI design was pretty easy."

"Pega BPM's most valuable features are case management, integration, the convenience of using REST APIs, and the ease of changing things at the UI level."

"The solution provides us with a very good dashboard."

"Pega BPM has a full suite for any enterprise. It is a process orchestration platform. It has detailed features for case management and workflows."

"We find the product to be scalable."

"The solution is able to support the size and scale required."

"The latest releases of PegaRULES are scalable, advanced, and can be easily integrated into your environment."

"The most important features of Pega BPM are case management and claims management, and soon they'll also be offering claims processing. I also love Pega BPM in terms of performance. It's also one of the very few user-friendly solutions in the market. It may take some time to learn Pega BPM, but once you get a proper handle on it, tracking and managing processes become very easy anytime, anywhere. Pega BPM also has very good documentation you can use to learn the solution. Pega has a community portal that has complete information and explanations, and if you're facing a challenge, you can post your challenge on the community portal and get a resolution at the same time."

More Pega Platform pros

Cons

"There could be some improvements with the low code design part. It could be more customizable and more user friendly."

"OpenText needs improvements in its integration model to align with newer integration types."

"A room for improvement in OpenText AppWorks is its user interface. It should have mobile compatibility because right now, you still have to make two applications with a user interface for Android and a user interface for iOS, so if OpenText AppWorks can provide one UI that can be used across all devices, that would make the solution better. An additional feature I'd like to see in the next release of OpenText AppWorks is a better UI in terms of the look and feel. Another feature I'd like to see in the next version of the solution is mobile compatibility because, at the moment, you have to make your application mobile-ready or compatible with mobile devices because there's no provision for it in OpenText AppWorks."

"OpenText AppWork's low-code capabilities can be enhanced by integrating them with AI offerings like Aviator."

"AppWorks could be improved by including BPM simulation."

"From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model."

"The crucial missing element is the archival function."

"The solution needs to continue to enhance the low-coding feature within the product itself."

More OpenText Process Automation cons

"Containerization should be improved in relation to Pega because Camunda is deployable in the containerization deployment process."

"There is a lack of support and community presence in the country, leading to challenges in finding developers."

"The local development approach is good in Pega, however, cost-wise, it's getting expensive. That needs to be addressed."

"The pricing model needs to be improved. Right now, it's too expensive."

"To learn Pega, you need to be a partner. If someone just wants to learn Pega for the sake of learning, they won't be able to do so as they don't give access to that."

"Robotics could improve, as my learning curve in robotics has been challenging."

"Currently, there isn't any feature I want to be added in the next release of Pega BPM because Pega always adds new features that my team welcomes and looks forward to learning. One area for improvement in the solution is the long learning curve, but after that, you'll find Pega BPM easy to use."

"Pega BPM could improve the UI, it is poorly designed to have a good UX experience."

More Pega Platform cons

Pricing and Cost Advice

"There is a user-based perpetual license."

"Pricing for OpenText AppWorks, specifically in the Indian market, is reasonable, but I'm not aware if it's still reasonable outside of India. The licensing cost is based on the number of licenses and the number of users. OpenText AppWorks has different licensing options."

"The licensing cost varies based on several factors, such as the size of the customer and the domain URL."

"The price is on the higher side."

"AppWorks is pretty expensive."

"The price of PegaRULES is more expensive than other solutions on the market."

"Licensing varies across geographical regions for us."

"They have both on-premise and cloud licensing. If you are a small to medium company, go for the cloud option because that eliminates a lot of the setting up of your DevTest and performance environments, multiple environments, because you can buy that from Pega with the cloud option. So your setup time really goes down. If you're a large company, then you're better off putting it within your company. You have other skill resources within your company to create environments."

"The product pricing is considered reasonable compared to other solutions in the market."

"They need to come up with licensing options. Right now they do have a cloud-based option, but the cloud prices I've seen are much more expensive compared to competing products."

"Pega BPM is expensive because it's a leading product, but it also delivers a good return on investment (ROI)."

"There are multiple Pega licensing models, including outcome- and revenue-based licensing models"

"The price of Pega BPM is in the middle range compared to other solutions."

More Pega Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Insurance Company

17%

Financial Services Firm

Government

Performing Arts

Financial Services Firm

25%

Computer Software Company

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	15
Large Enterprise	69

Questions from the Community

What do you like most about OpenText AppWorks?

We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenTex...

See all answers

What is your experience regarding pricing and costs for OpenText AppWorks?

From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model. They have to go with a perpetual model, which makes it look crazy initially. But over a period, i...

See all answers

What needs improvement with OpenText AppWorks?

They can improve the UI capability. Recently, they launched a low-code platform, called entity modeling, which they can enhance further. It would be beneficial if OpenText ( /products/data-express-...

See all answers

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

See all answers

Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

See all answers

When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

See all answers

Comparisons

Camunda vs OpenText Process Automation

Compared 18% of the time

Appian vs OpenText Process Automation

Compared 13% of the time

Microsoft Power Apps vs OpenText Process Automation

Compared 12% of the time

Automation Anywhere vs OpenText Process Automation

Compared 10% of the time

Mendix vs OpenText Process Automation

Compared 9% of the time

More OpenText Process Automation Competitors

ServiceNow vs Pega Platform

Compared 11% of the time

Camunda vs Pega Platform

Compared 11% of the time

Appian vs Pega Platform

Compared 7% of the time

FICO Blaze Advisor vs Pega Platform

Compared 4% of the time

IBM Operational Decision Manager vs Pega Platform

Compared 4% of the time

More Pega Platform Competitors

Product Reports

Buyer's Guide

OpenText Process Automation

January 2026

Download OpenText Process Automation product report

Buyer's Guide

Pega Platform

January 2026

Download Pega Platform product report

Also Known As

No data available

Pega BPM, Pegasystems, SmartBPM, PegaRULES

Overview

OpenText Process Automation offers a low-code environment for efficient development, enhanced by strong integration, dynamic case management, and OCR technology to streamline business processes across industries.

OpenText Process Automation provides a comprehensive platform for improving business processes with features that allow for significant time reduction through a low-code development environment. It integrates seamlessly with third-party systems, enabling dynamic case management and effective monitoring capabilities. By incorporating OCR technology, it enhances efficiency and lowers costs. Users benefit from its centralized architecture, which brings together diverse tools to streamline operations. Its BPM modules support automation in supply chain and vendor processes, leading to widespread implementation. Known for its stability and scalability, it also receives positive feedback for its reliable support. However, there are areas needing enhancement, such as improved low-code features, better integration, and a desire for a unified UI with better mobile compatibility. There is a call for an archival function to address database growth and concerns about pricing and performance related to the BPMN 2.0 model. Potential improvements include AI integration and enhanced modeling in the low-code platform.

What are the key features?

Low-Code Development: Enables user-friendly development and faster deployment.
Third-Party Integration: Works well with systems like SAP and Salesforce.
OCR Technology: Streamlines processes by enhancing efficiency and reducing costs.
Dynamic Case Management: Adapts to complex workflows and changing conditions.
Centralized Architecture: Integrates multiple tools, streamlining operations.

What benefits and ROI should be evaluated?

Efficiency: Significantly reduces development time.
Cost-Effectiveness: Lowers operational costs through process optimization.
Scalability: Grows alongside organizational demands without performance loss.
Reliability: Offers stable operations with robust support.
Integration Capabilities: Seamlessly links with existing systems to enhance functionality.

OpenText Process Automation is implemented in industries like insurance, banking, and manufacturing for tasks such as invoice processing, accounts payable, cash management, and supply chain automation. It enables integration with systems like SAP and Salesforce, offering on-premises or cloud deployment, enhancing workflows and document orchestration.

OpenText

Pega Platform provides flexible business process management with a focus on rapid application development and automation through a low-code approach, enhancing efficiency across sectors.

Pega Platform is renowned for its ability to streamline operations with robust automation features, including robotic process automation and decision-making capabilities. Its intuitive interface and workflow management contribute to a reputation for enhancing business processes. Although users face challenges with integration limitations and high licensing costs, they benefit from rapid deployment and efficient process adaptations. The unified architecture reduces complexity, while case management and integration services support digital transformations in sectors such as banking, insurance, and healthcare.

What are the key features of Pega Platform?

Low-Code Development: Facilitates rapid application development with minimal coding.
Case Management: Efficiently manages complex workflows and cases.
Integration Services: Offers seamless connectivity with diverse systems.
Robotic Process Automation: Automates repetitive tasks for increased productivity.
Decision-Making Capabilities: Enhances process accuracy with advanced decision tools.
Intuitive Interface: Simplifies user interaction and workflow management.

What benefits and ROI should users expect?

Enhanced Efficiency: Streamlines operations, reducing time and resource usage.
Quick Deployment: Facilitates rapid implementation and adaptability.
Improved Customer Experience: Integrates seamlessly with customer service solutions.
Increased Flexibility: Adapts to changing business requirements effectively.

In industries like insurance, banking, healthcare, and government, Pega Platform is implemented to automate diverse workflows, supporting initiatives from claims processing to customer onboarding. Enterprises use Pega for case management and digital transformations, valuing its out-of-the-box integrations and real-time reporting capabilities to boost operational automation and enhance customer experiences.

Pega

Sample Customers

Red Deer County, DHFL Pramerica Life Insurance, Bangkok Airways, PBS, CIZ (Netherlands Ministry of Health), The Dutch Ministry of Defence, Mercer

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Buyer's Guide

OpenText Process Automation vs. Pega Platform

December 2025

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