Appian and OpenText Process Automation compete in the process automation category. Appian has the upper hand in terms of rapid development and user accessibility, while OpenText shines with integration and monitoring capabilities.
Features: Appian provides rapid application deployment through its low-code development environment, enabling seamless architectural integration and accessibility for non-technical designers. It excels in case management and process automation, allowing for easy building and deployment. OpenText Process Automation offers strong integration and comprehensive management systems for business processes with advanced monitoring capabilities and document handling effectiveness.
Room for Improvement: Appian requires enhanced UI customization options, offline capabilities, and better support for complex models. Its scalability and integration flexibility need attention. OpenText could improve its low-code functionalities and mobile compatibility, while also working towards a more streamlined UI across devices and a more favorable pricing strategy.
Ease of Deployment and Customer Service: Appian supports multiple deployment options, inclusive of public, private, and hybrid cloud environments, and has commendable customer service with exceptional technical support. OpenText offers on-premises and hybrid deployments but faces challenges with complex issue resolution in its customer support.
Pricing and ROI: Appian, though considered expensive, offers flexible licensing with competitive pricing, particularly for cloud deployments, and a high ROI potential through efficient low-code solutions. OpenText's pricing is higher in certain markets and offers perpetual and user-based licenses, focusing on enterprise-scale solutions with significant ROI potential due to its extensive features.
Product | Market Share (%) |
---|---|
Appian | 5.3% |
OpenText Process Automation | 0.7% |
Other | 94.0% |
Company Size | Count |
---|---|
Small Business | 20 |
Midsize Enterprise | 9 |
Large Enterprise | 41 |
Company Size | Count |
---|---|
Small Business | 7 |
Large Enterprise | 3 |
Appian is a unified low-code platform and solution used by businesses to build enterprise applications and workflows. This product adapts to the needs of clients and the technologies they are already using to combine their data in a single workflow and maximize resources. The platform has four main components through which it transforms the work process for companies of various sizes. They are:
Appian is utilized across a diverse set of industries, including automotive and manufacturing, energy and utilities, education, financial services, telecom and media, transportation, retail, insurance, healthcare, and life sciences. The most frequent use cases of Appian are customer journey, governance, risk and compliance, operational efficiency, supply chain, distributed order management, and environmental, social, and governance (ESG) management.
Appian Features
Appian has various features that allow users to create solutions for their businesses. These features can be separated into a few groups according to function, including automation, low-code application development, and integrations and data. Some of the most frequently used features of Appian include:
Appian Benefits
The benefits of using Appian include:
Reviews from Real Users
A practice leader - digital process automation at a computer software company values Appian highly because the product is easy to develop, low-code, and has a good user interface.
Alan G., an advisory board member at Codecon VR, Appian offers a clear application life cycle, easy to learn documentation, and comes with a fundamentals course.
OpenText Process Automation offers a low-code environment for efficient development, enhanced by strong integration, dynamic case management, and OCR technology to streamline business processes across industries.
OpenText Process Automation provides a comprehensive platform for improving business processes with features that allow for significant time reduction through a low-code development environment. It integrates seamlessly with third-party systems, enabling dynamic case management and effective monitoring capabilities. By incorporating OCR technology, it enhances efficiency and lowers costs. Users benefit from its centralized architecture, which brings together diverse tools to streamline operations. Its BPM modules support automation in supply chain and vendor processes, leading to widespread implementation. Known for its stability and scalability, it also receives positive feedback for its reliable support. However, there are areas needing enhancement, such as improved low-code features, better integration, and a desire for a unified UI with better mobile compatibility. There is a call for an archival function to address database growth and concerns about pricing and performance related to the BPMN 2.0 model. Potential improvements include AI integration and enhanced modeling in the low-code platform.
What are the key features?OpenText Process Automation is implemented in industries like insurance, banking, and manufacturing for tasks such as invoice processing, accounts payable, cash management, and supply chain automation. It enables integration with systems like SAP and Salesforce, offering on-premises or cloud deployment, enhancing workflows and document orchestration.
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