OpenText Process Automation vs OutSystems comparison

OpenText Process Automation

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Executive Summary

We performed a comparison between OpenText Process Automation and OutSystems based on real PeerSpot user reviews.

Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed OpenText Process Automation vs. OutSystems Report (Updated: July 2023).

OpenText Process Automation vs. OutSystems

July 2023

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Process Automation

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (17th)

OutSystems

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Mobile Development Platforms (1st), Rapid Application Development Software (4th), Low-Code Development Platforms (4th)

Mindshare comparison

While both are Process, Business Automation, and Digital Transformation solutions, they serve different purposes. OpenText Process Automation is designed for Business Process Management (BPM) and holds a mindshare of 0.6%, up 0.3% compared to last year.
OutSystems, on the other hand, focuses on Low-Code Development Platforms, holds 9.4% mindshare, down 9.6% since last year.

Business Process Management (BPM)

Low-Code Development Platforms

Featured Reviews

Senthil Natarajan

Chief Operating Officer at a outsourcing company with 51-200 employees

The solution enables automation of supply chain and invoice processing with comprehensive integration and workflow capabilities

The main valuable features of OpenText AppWorks are the BPM modules. There is the standard BPM modeler and a case modeler. These are two strong features from the workflow layer. Additionally, the integration capability of the solution is beneficial. With these features, we are able to use OpenText AppWorks for automating supply-chain-related problems, vendor process automations, and invoice automations. We have built almost twenty-plus types of solutions and implemented around three hundred fifty-plus implementations. The solution also allows us to integrate it with our ERP system.

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DhrubajyotiBiswas

Senior Solutions Architect at New South Wales Government - Australia

Helps us efficiently streamline repetitive tasks, but they could provide improved connectors to integrate with outside platforms

The OutSystems' most effective features for speeding up development cycles are the process orchestration and the drag-and-drop updating of business processes. I would recommend it to a friend or colleague, especially if they are looking for a solution that is easy to deploy and helps streamline internal processes. I rate it a six out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Its customer support is reliable and easy to approach."

"The monitoring aspect is highly valuable, as it offers an exceptional capability to track every minute of action performed by a business user in the global context."

"We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenText AppWorks, especially those incorporating low-code functionalities, have had a significant positive impact. In some cases, we've observed a remarkable reduction in development time, ranging from 50 to 75 percent. The MTP model and life cycle have facilitated rapid development cycles."

"In terms of the scalability and the handling of complexity, the customers are satisfied, and we also have confidence in the solution to achieve whatever implementations are required."

"From a business perspective, the most valuable aspect lies in the optimization of processes."

"The good part of OpenText AppWorks is that all of its components are together in one platform, including integration capability, UI capability, and workflow capability."

"OpenText AppWorks has standard features such as system-to-system and human-to-human integrations, but what I find most valuable in the solution is its monitoring feature that tells you more about your processes, how to restart and how to stop each process, etc."

"One of the most useful features is the code is customizable, we can make it our own."

More OpenText Process Automation pros

"One thing I like about OutSystems is that there's no lock-in. You can keep running your applications because it's on .NET and hosted centrally. That's one of the advantages I see there in terms of not having an IT strategy that has a dependency on a particular platform."

"Once built, web/mobile components can be reused in all new developments. In addition, the OutSystems Forge is very useful. We can exchange components and even already-built applications, reducing costs to build specific solutions."

"One of the valuable features of OutSystems is the very small lead time for the delivery of projects."

"The technical support is perfect."

"In terms of user support and community engagement, I rate the tool a ten out of ten."

"The solution is all-encompassing and very easy to use with its drag-and-drop feature."

"For me, the most valuable feature is the flexibility the tools give us to change any customer requirements on the fly, when we are in a meeting. I also like how easy it is to deploy the code between environments and how easy it is to integrate OutSystems with other systems."

"It is a stable solution."

More OutSystems pros

Cons

"OpenText needs improvements in its integration model to align with newer integration types."

"From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model."

"AppWorks could be improved by including BPM simulation."

"The integration could improve."

"OpenText AppWork's low-code capabilities can be enhanced by integrating them with AI offerings like Aviator."

"The solution needs to continue to enhance the low-coding feature within the product itself."

"The crucial missing element is the archival function."

"A room for improvement in OpenText AppWorks is its user interface. It should have mobile compatibility because right now, you still have to make two applications with a user interface for Android and a user interface for iOS, so if OpenText AppWorks can provide one UI that can be used across all devices, that would make the solution better. An additional feature I'd like to see in the next release of OpenText AppWorks is a better UI in terms of the look and feel. Another feature I'd like to see in the next version of the solution is mobile compatibility because, at the moment, you have to make your application mobile-ready or compatible with mobile devices because there's no provision for it in OpenText AppWorks."

More OpenText Process Automation cons

"I'd like to see AI features integrated into the solution."

"I would like to see OutSystems improve its integration capabilities, especially with emerging technologies like AI and GPT."

"The new version could be improved."

"We had some lagging issues under high data loads, and the solution needed to be customized to improve this."

"It is hard to find the logic in OutSystems. From an improvement perspective, I want to be able to properly use logic in OutSystems."

"It needs improvement in the AI capability."

"The integration points need to be increased. People have also started to adopt this solution for their regular needs. That means it's not only the big enterprises that are adopting this solution. There are also small and medium enterprises that are adopting it. I've read that where you have large deployments, OutSystems starts to crumble a bit. That is the idea that no customer would know at the beginning and would also not like to hit the wall there. When it is on the client, there are a lot of applications already on low-code, and then suddenly you realize that you want to do some big applications, and you face hurdles. This is the general feedback for all such platforms."

"The largest obstacle currently associated with OutSystems is its high cost and limited availability of skilled personnel. Despite being a rapid application development platform, having a highly skilled individual familiar with the platform can be much more beneficial than an inexperienced individual. Because there is a shortage of people with the necessary OutSystems skills, utilizing the platform can become expensive. This makes little sense, considering that a rapid application development platform should be accessible to the average person. However, having a highly skilled individual can greatly increase productivity, making the cost worthwhile."

More OutSystems cons

Pricing and Cost Advice

"The licensing cost varies based on several factors, such as the size of the customer and the domain URL."

"The price is on the higher side."

"There is a user-based perpetual license."

"AppWorks is pretty expensive."

"Pricing for OpenText AppWorks, specifically in the Indian market, is reasonable, but I'm not aware if it's still reasonable outside of India. The licensing cost is based on the number of licenses and the number of users. OpenText AppWorks has different licensing options."

"The tool’s licensing is based on the user’s usage."

"As for licensing costs, I'm not directly involved in that aspect."

"The price is okay. OutSystems isn't expensive. It's a mid-range solution."

"I believe they are very strict with their pricing platforms, or the pricing policies, and it changes."

"I believe they have two pricing options. One is approximately $4000 USD a year and the other is approximately $10,000 USD a year."

"It is very high price."

"There are no additional costs with the standard license."

"You should contact OutSystems for more details but my opinion is that it is not for small business budgets."

More OutSystems pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Business Process Management (BPM) solutions are best for your needs.

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Top Industries

By visitors reading reviews

Insurance Company

14%

Financial Services Firm

10%

Computer Software Company

Government

Computer Software Company

14%

Financial Services Firm

12%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about OpenText AppWorks?

We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenTex...

What is your experience regarding pricing and costs for OpenText AppWorks?

From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model. They have to go with a perpetual model, which makes it look crazy initially. But over a period, i...

What needs improvement with OpenText AppWorks?

They can improve the UI capability. Recently, they launched a low-code platform, called entity modeling, which they can enhance further. It would be beneficial if OpenText ( /products/data-express-...

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

What industries do you think OutSystems is most useful for?

I cannot really name an industry in which OutSystems cannot be beneficial. Who does not want to make top-notch applications that work in no time? And OutsyStems does exactly that. The low-code plat...

How did you decide which OutSystems edition was the best one for you?

We started using OutSystems fairly recently, so we are still on the free version of it. My company is still testing how we like the platform, but so far, we have been satisfied with it and will li...

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Product Reports

OpenText Process Automation

August 2025

Download OpenText Process Automation product report

Download OutSystems product report

August 2025

Overview

OpenText Process Automation offers a low-code environment for efficient development, enhanced by strong integration, dynamic case management, and OCR technology to streamline business processes across industries.

OpenText Process Automation provides a comprehensive platform for improving business processes with features that allow for significant time reduction through a low-code development environment. It integrates seamlessly with third-party systems, enabling dynamic case management and effective monitoring capabilities. By incorporating OCR technology, it enhances efficiency and lowers costs. Users benefit from its centralized architecture, which brings together diverse tools to streamline operations. Its BPM modules support automation in supply chain and vendor processes, leading to widespread implementation. Known for its stability and scalability, it also receives positive feedback for its reliable support. However, there are areas needing enhancement, such as improved low-code features, better integration, and a desire for a unified UI with better mobile compatibility. There is a call for an archival function to address database growth and concerns about pricing and performance related to the BPMN 2.0 model. Potential improvements include AI integration and enhanced modeling in the low-code platform.

What are the key features?

Low-Code Development: Enables user-friendly development and faster deployment.
Third-Party Integration: Works well with systems like SAP and Salesforce.
OCR Technology: Streamlines processes by enhancing efficiency and reducing costs.
Dynamic Case Management: Adapts to complex workflows and changing conditions.
Centralized Architecture: Integrates multiple tools, streamlining operations.

What benefits and ROI should be evaluated?

Efficiency: Significantly reduces development time.
Cost-Effectiveness: Lowers operational costs through process optimization.
Scalability: Grows alongside organizational demands without performance loss.
Reliability: Offers stable operations with robust support.
Integration Capabilities: Seamlessly links with existing systems to enhance functionality.

OpenText Process Automation is implemented in industries like insurance, banking, and manufacturing for tasks such as invoice processing, accounts payable, cash management, and supply chain automation. It enables integration with systems like SAP and Salesforce, offering on-premises or cloud deployment, enhancing workflows and document orchestration.

OpenText

OutSystems is a platform for low-code application development that unites design, code, and deployment to simplify development so any business can create innovative solutions in a timely manner. There are various use cases an organization can employ with OutSystems, including:

Customer portals: Through OutSystems, companies can easily create customer portals and mobile applications and deploy them faster in comparison to manual coding. The platform offers businesses the opportunity to develop secure, scalable, and customized applications that support their and their customers' needs.
Internal apps: Using this solution, companies can also build internal applications and portals which can be used for their workforce. Using these, organizations can overcome their internal app backlog, bridge gaps between systems, and facilitate their work process.
Core systems: Custom software for running a business can also be developed using OutSystems. The tool shortens the time for developing core systems and delivers them flexible and personalized to each business' needs.

OutSystems offers faster development and deployment times than hand-coding while delivering unique and personalized solutions to its customers. The main focus of OutSystems is high-performance low code which enables businesses to create functional products that answer their needs. It offers clients the ability to develop enterprise-grade applications with a high level of security.

The product stands out from its competitors as it offers:

Serious applications
Serious productivity
Serious scalability

It ensures its clients that the applications built using this platform are as scalable as hand-coded ones while increasing workspace productivity and evolving applications’ capabilities.

OutSystems Features

OutSystems has various features through which users can develop and deploy highly efficient applications and other products. Some of the features include:

Monitoring: The tool has a feature that allows real-time monitoring of the usage of applications and their performance. All insights are reported to companies via the intuitive interface.
APIs: OutSystems is completely scalable through application programming interfaces.
Security: The product offers its users a high level of enterprise security for their applications as well as for their data.
Mobile: Every application created on OutSystems can be deployed for mobile. The product also provides the option to monitor the performance of applications to detect any issues.
DevOps automation: The product facilitates and shortens the development time of applications through various automation which help users create apps without the help of developers, as well as providing developers with additional resources.
Agile development: Every company that seeks to perform agile development can benefit from the native support this tool provides.
Debugging engine: OutSystems has an integrated debugging engine that can be utilized in the development and deployment processes, shortening the time it takes for developers and businesses to look for issues.
Multilingual support feature: Customers can benefit from support in multiple languages, ensuring their questions are answered understandably.

OutSystems Benefits

The solution offers a wide array of benefits to companies that utilize it in their application development. Some of these benefits include:

Visual development at high speed provides increases productivity for both businesses and users.
The option to integrate applications to a large number of systems without additional complications.
The product adds automation to all levels of development, including front end, back end, and integration, facilitating the delivery of complex applications.
Artificial intelligence (AI) validation ensures the high quality of applications.
The tool offers connectivity with more than 400 systems and existing technologies, allowing companies to save money they would otherwise have to invest in new software.
The multi-platform solution decreases costs for organizations by removing the need for third-party software.
It offers whole-team cross-functional collaboration, which can increase the technological knowledge in a company and raise the overall business expertise.

Reviews from Real Users

Harikrishnan R., a technical lead at Netlink Software Group America Inc, likes OutSystems because the tool helps with validation, offers good features, and is reliable.

An owner at a consultancy thinks OutSystems is versatile with great scalability and great technical support.

Sample Customers

Red Deer County, DHFL Pramerica Life Insurance, Bangkok Airways, PBS, CIZ (Netherlands Ministry of Health), The Dutch Ministry of Defence, Mercer

Randstad, Warner Brothers, HP, Intel, ING, Banco Popular, Thrivent Financial, Bacardi, Kent State University, Bacardi, FICO, ING, Vodafone, AbbVie, Estafeta, Siemens, Vopak