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OpenText Process Automation pros and cons

Vendor: OpenText
3.9 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

OpenText Process Automation allows creation of human tasks within processes, enhancing automation.
The code is customizable, empowering users to tailor it to their specific needs.
Scalability and complexity handling are appreciated, with confidence in meeting implementation requirements.
AppWorks includes robust monitoring features, aiding in process tracking and management.
Recent versions, especially those with low-code functionalities, significantly reduce development time by 50 to 75 percent.

CONS

OpenText Process Automation needs to enhance its low-code features to be more customizable and user-friendly.
There is potential improvement in OpenText Process Automation's integration model to align with newer types of integration.
OpenText Process Automation's low-code capabilities could be improved by integrating with AI solutions like Aviator.
OpenText Process Automation lacks an archival function, which is crucial.
The pricing model for OpenText Process Automation needs revisiting, particularly regarding the absence of a SaaS model.
 

OpenText Process Automation Pros review quotes

Senthil Natarajan - PeerSpot reviewer
Chief Operating Officer at a outsourcing company with 51-200 employees
Feb 27, 2025
The good part of OpenText AppWorks is that all of its components are together in one platform, including integration capability, UI capability, and workflow capability.
George_Thomas - PeerSpot reviewer
Unit Head, Enterprise Application at a financial services firm with 1,001-5,000 employees
Nov 11, 2024
Its customer support is reliable and easy to approach.
Ankit Mehta - PeerSpot reviewer
Partner and Co-founder at Adnate IT Solutions
Feb 7, 2024
We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenText AppWorks, especially those incorporating low-code functionalities, have had a significant positive impact. In some cases, we've observed a remarkable reduction in development time, ranging from 50 to 75 percent. The MTP model and life cycle have facilitated rapid development cycles.
Learn what your peers think about OpenText Process Automation. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,221 professionals have used our research since 2012.
Alaa Medhat - PeerSpot reviewer
Technical Team Lead at iHorizonS
Oct 31, 2023
The monitoring aspect is highly valuable, as it offers an exceptional capability to track every minute of action performed by a business user in the global context.
Sebastian Majewski - PeerSpot reviewer
Account Manager at Alna
Jan 18, 2024
From a business perspective, the most valuable aspect lies in the optimization of processes.
Nages Rao - PeerSpot reviewer
Founder and Managing Director at Nichebit
Aug 8, 2022
OpenText AppWorks has standard features such as system-to-system and human-to-human integrations, but what I find most valuable in the solution is its monitoring feature that tells you more about your processes, how to restart and how to stop each process, etc.
Senthil Natarajan - PeerSpot reviewer
Chief Operating Officer at a outsourcing company with 51-200 employees
Jun 28, 2022
AppWorks is a very quick development platform with low-coding capability and strong integration with third-party systems.
Ankit Mehta - PeerSpot reviewer
Partner and Co-founder at Adnate IT Solutions
Apr 25, 2022
In terms of the scalability and the handling of complexity, the customers are satisfied, and we also have confidence in the solution to achieve whatever implementations are required.
Wabotlhe Tau - PeerSpot reviewer
Senior Manager Application Support at SASSA
Dec 1, 2023
One of the most useful features is the code is customizable, we can make it our own.
reviewer1521012 - PeerSpot reviewer
Senior Information Systems Specialist, BRM Unit Lead at a government with 1,001-5,000 employees
Mar 17, 2021
We really appreciate the process automation and how can you create human tasks as one of your processes.
 

OpenText Process Automation Cons review quotes

Senthil Natarajan - PeerSpot reviewer
Chief Operating Officer at a outsourcing company with 51-200 employees
Feb 27, 2025
From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model.
George_Thomas - PeerSpot reviewer
Unit Head, Enterprise Application at a financial services firm with 1,001-5,000 employees
Nov 11, 2024
OpenText needs improvements in its integration model to align with newer integration types.
Ankit Mehta - PeerSpot reviewer
Partner and Co-founder at Adnate IT Solutions
Feb 7, 2024
OpenText AppWork's low-code capabilities can be enhanced by integrating them with AI offerings like Aviator.
Learn what your peers think about OpenText Process Automation. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,221 professionals have used our research since 2012.
Alaa Medhat - PeerSpot reviewer
Technical Team Lead at iHorizonS
Oct 31, 2023
The crucial missing element is the archival function.
Sebastian Majewski - PeerSpot reviewer
Account Manager at Alna
Jan 18, 2024
There is room for improvement in the pricing structure.
Nages Rao - PeerSpot reviewer
Founder and Managing Director at Nichebit
Aug 8, 2022
A room for improvement in OpenText AppWorks is its user interface. It should have mobile compatibility because right now, you still have to make two applications with a user interface for Android and a user interface for iOS, so if OpenText AppWorks can provide one UI that can be used across all devices, that would make the solution better. An additional feature I'd like to see in the next release of OpenText AppWorks is a better UI in terms of the look and feel. Another feature I'd like to see in the next version of the solution is mobile compatibility because, at the moment, you have to make your application mobile-ready or compatible with mobile devices because there's no provision for it in OpenText AppWorks.
Senthil Natarajan - PeerSpot reviewer
Chief Operating Officer at a outsourcing company with 51-200 employees
Jun 28, 2022
AppWorks could be improved by including BPM simulation.
Ankit Mehta - PeerSpot reviewer
Partner and Co-founder at Adnate IT Solutions
Apr 25, 2022
There could be some improvements with the low code design part. It could be more customizable and more user friendly.
Wabotlhe Tau - PeerSpot reviewer
Senior Manager Application Support at SASSA
Dec 1, 2023
The integration could improve.
reviewer1521012 - PeerSpot reviewer
Senior Information Systems Specialist, BRM Unit Lead at a government with 1,001-5,000 employees
Mar 17, 2021
The solution needs to continue to enhance the low-coding feature within the product itself.