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Oracle E-Business Suite vs Siebel comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Oracle E-Business Suite
Ranking in Field Service Management
1st
Ranking in Product Configuration and Quoting
1st
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
157
Ranking in other categories
ERP (3rd), Activity Based Costing Software (1st), Benefits Administration (5th), Enterprise Resource Planning for Manufacturing (1st)
Siebel
Ranking in Field Service Management
4th
Ranking in Product Configuration and Quoting
9th
Average Rating
7.6
Number of Reviews
6
Ranking in other categories
Order Management Hubs (7th)
 

Mindshare comparison

As of May 2026, in the Field Service Management category, the mindshare of Oracle E-Business Suite is 5.5%, down from 11.0% compared to the previous year. The mindshare of Siebel is 4.7%, down from 6.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Field Service Management Mindshare Distribution
ProductMindshare (%)
Oracle E-Business Suite5.5%
Siebel4.7%
Other89.8%
Field Service Management
 

Featured Reviews

Md. Mazharul Islam - PeerSpot reviewer
Incharge Corporate Accounts & ERP System at General Pharmaceuticals Limited.
Has connected financial data across departments and improved future cash flow planning
I would like to improve the integration with other solutions, as I need everything integrated, like the HR module, purchase module, SCM, production, and engineering. Each and every module should be connected to the finance module, and I think Oracle provides the right solution. Also, SAP, IFS, or Microsoft Dynamics 365 offer some solutions, but I am not as happy with them as I am with Oracle. I believe that Oracle E-Business Suite could improve by transitioning from Java-based scripts in our system to a web-based environment. While Oracle already has JD Edwards available in web-based format, I think it needs to be smoother for optimization and presentation in the future. In comparison, IFS is fully web-based, and all applications are sufficiently good and user-friendly. We are developing and trying to improve to a web-based setup, but it is currently too costly.
it_user495873 - PeerSpot reviewer
IT Architect at a financial services firm with 5,001-10,000 employees
I like the assignment management and contact management features. I would like them to extend the possibility for functional segregation.
Extending the possibility for functional segregation would allow us to decentralize certain functions between different areas. In our organization, the administration of users (or executives who access the system) is done by an area. The management of executive skills is performed by another area, according to the current Siebel. These roles should not be independent.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"For large organizations like ours, its ability to handle our data volume with stability is, for us, a perfect match."
"It immediately resolved an issue we had because, as a spin-off company, we were operating on a transitional service agreement and had to get off the previous systems."
"Oracle E-Business Suite has over 20 different modules to choose from, it is comprehensive. Additionally, the integration is very good."
"Oracle E-Business Suite is easy to use, and we have enough resources out in the market."
"It is a very consistent product on IBM. There is also a lot of knowledge data."
"It makes financial operations easier to perform."
"It saves on cost, time, people, and human resources."
"The implementation of Oracle E-Business Suite is easy."
"I found that this product had the ability to meet our business needs."
"Being a single source of information, this provides an authoritative source of information."
"As far as CRM's go, it's a very flexible solution, and we're able to customize the business rules with code and to integrate it with middleware applications to manage the rules externally."
"It provides end to end customer management, from marketing all the way to support, meaning you also have sales, product management, literature, asset management, opportunity analysis, maintenance SLA compliance, and support, with all the common features present on modern CRMs including phone sync and email merge capabilities."
"Data migration, data deduplication, and application flexibility with respect to business rules are valuable features."
"With the implementation of the assignment manager, we are now able to automate assignment rules that we previously had in hard, and this feature allows us greater flexibility when incorporating new assignment rules."
 

Cons

"They should have a nicer way to handle very high volumes of data because we deal with really high volumes, and sometimes, we end up with performance issues."
"These are the pain points with Oracle. The license is normalized or broken down to such a level that it becomes a pain."
"If you get away from the financials core of the product, it is not so good at handling peripherals."
"If you upgrade to 12.2.4, you're going to get iProcurement problems in abundance; it's going to keep you employed for the rest of your life."
"They should have a nicer way to handle very high volumes of data because we deal with really high volumes, and sometimes, we end up with performance issues."
"The stability is generally good. The only real issue we've had is with runaway concurrent requests, which brings things to a crawl."
"Oracle is not keeping up on development of the on-premises version of this product as they are concentrating on cloud solutions."
"Oracle E-Business Suite's stability could be improved as they have a lot of bugs that need to be fixed."
"Pricing is very high."
"It is a very expensive product and data steward module is very complex."
"Business rules for data duplication can be improved."
"The initial setup was complex. The degree of parameterization required for the initial setup was not made obvious."
"Deployment is still considered cumbersome and the integrations are quite an expense."
"There were issues, mostly due to the lack of capability of the implementation partner who delivered the solution."
 

Pricing and Cost Advice

"At the time of purchasing the license the price was reasonable."
"E-Business Suite's pricing could be lower."
"Licensing and costing of Oracle EBS is very complex. We recommend to use a system integrator during the negotiation process since Oracle sales representatives sometime do not know the actual minimum requirements and may oversell the necessary licenses through ignorance."
"Whatever the products you use, you'll be paying a yearly maintenance price or a support price."
"Find a best Oracle partner and get a better discount."
"We pay about $300 a year in order to license the solution."
"The pricing of the solution is at about $700-$750 per year."
"The pricing is high."
Information not available
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Top Industries

By visitors reading reviews
Manufacturing Company
8%
Construction Company
8%
Financial Services Firm
7%
Computer Software Company
7%
Outsourcing Company
12%
Construction Company
8%
Financial Services Firm
8%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business43
Midsize Enterprise33
Large Enterprise114
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Oracle E-Business Suite?
The pricing for Oracle E-Business Suite is varying high, depending on the country. For small businesses or those generating low revenue, it is often expensive. However, for governments or multinati...
What needs improvement with Oracle E-Business Suite?
Oracle E-Business Suite has already provided many solutions and continues to do so for implementers and consultancy firms. They offer many benefits through easy steps, support forums, and communiti...
What is your primary use case for Oracle E-Business Suite?
I am working on an ERP solution that Oracle provides, which is Oracle E-Business Suite. Oracle E-Business Suite contains many modules that cover tax, finance, HR, projects, and many solutions they ...
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Also Known As

Oracle EBS, OEBS
No data available
 

Overview

 

Sample Customers

Colab, Portobello, Saudi Telecom Company, DG Khan Cement, Dubai Holding
Hover Automotive India, Smiles, Bouygues Telecom, Abu Dhabi Judicial Department, Lawn Tennis Association Boosts Tennis, Southwest Airlines
Find out what your peers are saying about Oracle E-Business Suite vs. Siebel and other solutions. Updated: May 2026.
893,221 professionals have used our research since 2012.