Try our new research platform with insights from 80,000+ expert users

Oracle E-Business Suite vs Siebel comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Oracle E-Business Suite
Ranking in Field Service Management
1st
Ranking in Product Configuration and Quoting
1st
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
157
Ranking in other categories
ERP (4th), Activity Based Costing Software (1st), Benefits Administration (5th), Enterprise Resource Planning for Manufacturing (1st)
Siebel
Ranking in Field Service Management
5th
Ranking in Product Configuration and Quoting
9th
Average Rating
7.6
Number of Reviews
6
Ranking in other categories
Order Management Hubs (10th)
 

Mindshare comparison

As of March 2026, in the Field Service Management category, the mindshare of Oracle E-Business Suite is 4.8%, down from 10.6% compared to the previous year. The mindshare of Siebel is 4.2%, down from 6.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Field Service Management Mindshare Distribution
ProductMindshare (%)
Oracle E-Business Suite4.8%
Siebel4.2%
Other91.0%
Field Service Management
 

Featured Reviews

Md. Mazharul Islam - PeerSpot reviewer
Incharge Corporate Accounts & ERP System at General Pharmaceuticals Limited.
Has connected financial data across departments and improved future cash flow planning
I would like to improve the integration with other solutions, as I need everything integrated, like the HR module, purchase module, SCM, production, and engineering. Each and every module should be connected to the finance module, and I think Oracle provides the right solution. Also, SAP, IFS, or Microsoft Dynamics 365 offer some solutions, but I am not as happy with them as I am with Oracle. I believe that Oracle E-Business Suite could improve by transitioning from Java-based scripts in our system to a web-based environment. While Oracle already has JD Edwards available in web-based format, I think it needs to be smoother for optimization and presentation in the future. In comparison, IFS is fully web-based, and all applications are sufficiently good and user-friendly. We are developing and trying to improve to a web-based setup, but it is currently too costly.
it_user495873 - PeerSpot reviewer
IT Architect at a financial services firm with 5,001-10,000 employees
I like the assignment management and contact management features. I would like them to extend the possibility for functional segregation.
Extending the possibility for functional segregation would allow us to decentralize certain functions between different areas. In our organization, the administration of users (or executives who access the system) is done by an area. The management of executive skills is performed by another area, according to the current Siebel. These roles should not be independent.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The order management is excellent."
"With Oracle, the county switched from paper-based purchasing to an automated solution which allows departments to place orders and receive within days or a week."
"Oracle E-Business Suite has contributed to cost reduction in specific areas for customers who transition from using multiple legacy systems in silos, helping reduce costs, decrease employee working time, and minimize duplicate jobs."
"It's a very comprehensive solution that enables us to manage customers, customer service, finances, projects, HR, and other business operations."
"Oracle E-Business Suite provides very smart solutions, and it is easy for implementation and works effectively with technical or functional teams."
"Oracle E-Business Suite is a stable product."
"The kind of features they have provided is very helpful."
"Oracle E-Business Suite is a very awesome product; it has a lot of capabilities, and you can gain a lot of business knowledge through it."
"I found that this product had the ability to meet our business needs."
"With the implementation of the assignment manager, we are now able to automate assignment rules that we previously had in hard, and this feature allows us greater flexibility when incorporating new assignment rules."
"It provides end to end customer management, from marketing all the way to support, meaning you also have sales, product management, literature, asset management, opportunity analysis, maintenance SLA compliance, and support, with all the common features present on modern CRMs including phone sync and email merge capabilities."
"Data migration, data deduplication, and application flexibility with respect to business rules are valuable features."
"Being a single source of information, this provides an authoritative source of information."
"As far as CRM's go, it's a very flexible solution, and we're able to customize the business rules with code and to integrate it with middleware applications to manage the rules externally."
 

Cons

"Oracle E-Business Suite is a bit outdated because it's been developed more than ten years ago, and this is an area for improvement. My team is still getting used to the solution, so there could still be some features that have not been enabled or features my team isn't aware of yet. There have been issues with the Treasury module of Oracle E-Business Suite, so this is another area for improvement. My company hasn't decided yet on whether to implement the Treasury module or just go with another solution. Another room for improvement in Oracle E-Business Suite is the design, as it needs to be optimized based on usage patterns. What I'd like added in the next release of Oracle E-Business Suite is the time attribute. The solution still has dashboards being rolled out, so the time attribute could already be there or is still in the process of implementation. I also didn't find much use for the Projects module based on my company's requirements. The integration of Oracle E-Business Suite with the rest of the Oracle tools isn't very tight as well, but it could be because of customizations here in India, where the integrations work seamlessly everywhere, except in India. You'll find gaps because of customizations in India which are very, very irritating. For example, if a procurement is moving in the system then all the data has to move from one module to the other, but in the Oracle E-Business Suite Procurement module, you'll notice breaks or gaps that require you to manually transfer that data, so I'd like this improved in the next release of the solution."
"There are some enhancements in the process itself that is needed in the application. In the cloud version, they covered some of these areas and requirements but the on-premise version has to catch up."
"Oracle scales the pricing, but E-Business Suite is still very expensive for small to mid-sized businesses. I heard that this is a common complaint throughout the market for these sorts of solutions."
"Oracle E-Business Suite is hard and takes six months to one year to implement."
"Technical support is mediocre. It used to be a lot better."
"To me, it seems overly complicated and the interactions between the modules are unclear to me."
"I would like to see more connections with the third-party application, such as banks and credit card companies."
"They should have a nicer way to handle very high volumes of data because we deal with really high volumes, and sometimes, we end up with performance issues."
"Deployment is still considered cumbersome and the integrations are quite an expense."
"There were issues, mostly due to the lack of capability of the implementation partner who delivered the solution."
"Pricing is very high."
"The initial setup was complex. The degree of parameterization required for the initial setup was not made obvious."
"It is a very expensive product and data steward module is very complex."
"Business rules for data duplication can be improved."
 

Pricing and Cost Advice

"Oracle prices are better in Vietnam and more flexible. If we need to customize something in Oracle, it's very flexible and easy to customize."
"Oracle E-Business Suite is heavy subscriptions based and the solution's upgrades, under the technology licensing, are quite costly. Additionally, support is an extra cost. The price of the solution could be reduced."
"Oracle's licenses are not straightforward."
"The pricing is high."
"It costs too much."
"Considering the market at the moment, Oracle needs to adjust the pricing of this solution."
"Find a best Oracle partner and get a better discount."
"The solution is quite expensive."
Information not available
report
Use our free recommendation engine to learn which Field Service Management solutions are best for your needs.
884,873 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
8%
Computer Software Company
8%
University
7%
Marketing Services Firm
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business43
Midsize Enterprise33
Large Enterprise114
No data available
 

Questions from the Community

What do you like most about Oracle E-Business Suite?
It was very easy to integrate the product into our existing infrastructure.
What is your experience regarding pricing and costs for Oracle E-Business Suite?
The pricing for Oracle E-Business Suite is varying high, depending on the country. For small businesses or those generating low revenue, it is often expensive. However, for governments or multinati...
What needs improvement with Oracle E-Business Suite?
Oracle E-Business Suite has already provided many solutions and continues to do so for implementers and consultancy firms. They offer many benefits through easy steps, support forums, and communiti...
Ask a question
Earn 20 points
 

Also Known As

Oracle EBS, OEBS
No data available
 

Overview

Information not available
 

Sample Customers

Colab, Portobello, Saudi Telecom Company, DG Khan Cement, Dubai Holding
Hover Automotive India, Smiles, Bouygues Telecom, Abu Dhabi Judicial Department, Lawn Tennis Association Boosts Tennis, Southwest Airlines
Find out what your peers are saying about Oracle E-Business Suite vs. Siebel and other solutions. Updated: March 2026.
884,873 professionals have used our research since 2012.