Pega Platform vs Retool comparison

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Pega Platform

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Executive SummaryUpdated on Jul 27, 2025

Pega Platform and Retool are products competing in the low-code development space with Pega holding an advantage in automation for complex scenarios and Retool excelling in ease of use.

Features: Pega Platform offers powerful automation tools, dynamic case management, and scalability for enterprise environments. Retool provides seamless integration with various data sources, a user-friendly drag-and-drop interface, and customizable pre-built components.

Room for Improvement: Pega Platform could improve in simplifying its deployment process and reducing costs for smaller businesses. Enhancing user interface options and integration flexibility could benefit Retool, as well as expanding support for enterprise-level complexities.

Ease of Deployment and Customer Service: Pega Platform offers comprehensive deployment options with strong customer support, suitable for complex IT environments. Retool allows for rapid deployment with its simplified model but may lack detailed support for intricate deployments, appealing more to smaller teams.

Pricing and ROI: Pega Platform generally incurs higher initial costs due to its enterprise capabilities but delivers substantial ROI through process optimization and automation. Retool offers lower upfront costs with quicker ROI, making it attractive to budget-conscious businesses focused on fast app development.

To learn more, read our detailed Pega Platform vs. Retool Report (Updated: September 2025).

Pega Platform vs. Retool

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Pega Platform

Ranking in Rapid Application Development Software

9th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Business Process Management (BPM) (6th), Process Automation (4th), Low-Code Development Platforms (6th)

Retool

Ranking in Rapid Application Development Software

16th

Average Rating

8.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Rapid Application Development Software category, the mindshare of Pega Platform is 6.7%, up from 6.6% compared to the previous year. The mindshare of Retool is 0.9%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Rapid Application Development Software Market Share Distribution
Product	Market Share (%)
Pega Platform	6.7%
Retool	0.9%
Other	92.4%

Rapid Application Development Software

Featured Reviews

reviewer4848291

Global Head of Digital, Process Automation at a computer software company with 51-200 employees

Pega is a low-code platform that enables organizations to build, automate, and optimize business processes and customer experiences through AI-powered decisioning and workflow automation.

Here are the key areas where Pega Platform could be improved: 1. User Interface (UI) & User Experience (UX) Customization Limitations: The UI layer is tightly coupled with the platform, limiting flexibility for custom front-end development. Constellation Architecture: While it improves consistency, it restricts advanced UI customizations compared to older section-based designs. Learning Curve: Non-technical users find the UI unintuitive despite the low-code promise. 2. Integration & Extensibility Limited Out-of-the-Box Integrations: Users report challenges integrating with non-relational databases and legacy systems. Robotics Integration: Pega RPA (formerly OpenSpan) is not seamlessly integrated with BPM, creating silos in automation. 3. AI & Decisioning AI Capabilities Need Maturity: Users expect more advanced, native AI features without relying on external tools. CDH & Decision Hub: While powerful, these components require deep expertise to configure effectively. 4. Cost & Licensing High Licensing Costs: Pega is often seen as expensive, especially for small and mid-sized enterprises. Lack of Flexible Pricing Models: Calls for subscription-based or usage-based pricing to improve accessibility. 5. Performance & Scalability Scalability Concerns: Some users report performance degradation with large user bases or complex workflows. Upgrade Complexity: Platform upgrades can be time-consuming and disruptive if not planned well. 6. Documentation & Community Support Insufficient Learning Resources: Especially for advanced features, documentation is limited and community support is not as strong as competitors. Talent Availability: Finding skilled Pega professionals remains a challenge in many regions. 7. Low-Code/No-Code Experience Not Fully No-Code: Despite branding, some tasks still require technical intervention, and the drag-and-drop interface can be restrictive 2. Conflict Management: Simultaneous development by multiple users can lead to rule conflicts.

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Anees Shoukat

Full Stack PHP/Python AWS Developer at Binary Port

Built-in features streamline data processing and integration

Retool provides built-in features with all processing happening within the platform, which is a significant advantage. The platform is easy to use without requiring the installation of different libraries. Various features are available through drag and drop and UI-based interactions. The tool allows data retrieval through queries and displays information directly. It offers data tools that grab information based on specified queries and draws everything on screen. If a table is needed, it efficiently lists down the table data. Data manipulation happens through queries. We simply specify the table and required query, and the results are displayed immediately. Permissions are required for access. When we grant access from AWS, Retool can access the data. Without proper permissions, access is restricted. We can provide view-only access in Retool while maintaining view, edit, and delete capabilities in the main system. This allows us to control access for sales personnel and external data viewing. The platform provides an extensive range of graphs and visualization options.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"While there may be stability issues, they are minimal."

"The solution is operating well overall."

"The most valuable feature of Pega BPM is step-by-step voice guidance that converts your problem statement into different diagrams and then implements the process."

"While Pega technical support is okay, it also depends on the issues you need help with and who your contact is with Pega."

"It's a good tool for workflow automation."

"This solution is useful for business process management if you have any banking solutions or need to manage a process."

"In certain circumstances, it can be fairly straightforward to execute and deploy new modifications."

"What I found most valuable in PegaRULES is that it allows you to quickly make changes to an existing application. It's pretty easy to do any modification in the tool, which you cannot do in legacy solutions. For example, it takes a lot of time to do it in Java or in .NET. I have worked with both legacy technologies in the past, so that I can tell the difference."

More Pega Platform pros

"Retool can be used with many applications as it is language independent; anyone can use it easily and create various visualizations regardless of their programming knowledge—this is the main reason I recommend it."

"There are several key aspects to Retool that make it stand out. Firstly, its extensive range of components makes integration straightforward. Secondly, its support for SQL and JavaScript allows for the implementation of complex logic, which is particularly beneficial for developers like yourself with experience in .NET development."

"The most valuable feature of Retool is the workflow because I can integrate multiple features, such as RESTful API, JavaScript API, or different databases on the same dashboard."

"Retool provides us with the opportunity to save time and be more efficient."

"Retool's most valuable features are its drag-and-drop components and the ability to customize them extensively."

"We can create the dashboards quickly."

"The stability is okay."

"Retool provides built-in features with all processing happening within the platform, which is a significant advantage."

More Retool pros

Cons

"The previous versions had good training documents but the updated versions need to improve the documentation."

"This is a quite expensive product."

"Robotics could improve, as my learning curve in robotics has been challenging."

"An area for improvement in Pega BPM is security. It's secure, but it still has a lot of vulnerabilities. Pega BPM is robust, but it still needs some improvement performance-wise."

"Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved."

"Reporting is not so clear and not so great. We really struggle to get the right reporting. When we need reporting based on the content of the tickets, we are not able to get it. The MIS reporting is not great. That's one of the reasons why we are switching to ServiceNow. Its compatibility with the higher versions of Internet Explorer should be improved. It really works well in Mozilla Firefox or any other browser, but when it comes to Microsoft Edge or Internet Explorer, sometimes, the layout gets disturbed. The positioning of the buttons changes, and there is some distortion in the layout. I am not sure whether it is our configuration problem or Pega's, but when it is working in Mozilla Firefox, it should also work in Microsoft Edge or Internet Explorer."

"Lack of stronger cloud support is somewhat inconvenient for users and implementation."

"The UI layer is a concern since it is native to them and embedded into the code."

More Pega Platform cons

"The components are changed frequently, which is very irritating."

"The solution lacks inbuilt customization to customize bar charts."

"AI tools, features, and machine learning capabilities should be added as they would be helpful in the future."

"Retool should add more resource integration."

"The part where we can add some custom logic or custom plugins could be better."

"There are restrictions on the front-end side."

"Retool could enhance support, including efforts to establish support centers in Europe, which was lacking previously. However, the community is still in the growth phase, leading to potential delays in receiving responses to queries."

"AI tools, features, and machine learning capabilities should be added as they would be helpful in the future."

More Retool cons

Pricing and Cost Advice

"Licensing is expensive. You need to wisely select between per user and per case."

"Pega is expensive."

"May be somewhat more expensive than other solutions initially, but should have enhanced return on investment."

"Pricing is good."

"The licensing model for Pega BPM needs to be improved."

"In terms of the price, if I were to compare Pega to other tools, it would be more expensive, but it would also provide you with the same features."

"The solution could be less expensive according to my customers. However, I think the price of the solution is fair."

"The pricing is pretty good, compared to other similar products."

More Pega Platform pricing and cost advice

"I don't know Retool's current pricing, but it cost around $12 per month earlier."

"The tool is a little bit expensive."

"For new users, evaluate the scale of their administrative needs as Retool provides excellent free services for smaller setups, but larger deployments might require transitioning to a paid plan."

"The pricing is very expensive. It costs for each user, for automated users, open-end users, et cetera."

"For me, I'm in India right now, and we have Retool's subscription for one team member for $10 per month."

See which vendors are best for you

Use our free recommendation engine to learn which Rapid Application Development Software solutions are best for your needs.

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868,787 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

26%

Computer Software Company

11%

Manufacturing Company

Government

Manufacturing Company

16%

Comms Service Provider

14%

Outsourcing Company

10%

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	15
Large Enterprise	68

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	3
Large Enterprise	2

Questions from the Community

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

What is your experience regarding pricing and costs for Retool?

For new users, evaluate the scale of their administrative needs as Retool provides excellent free services for smaller setups, but larger deployments might require transitioning to a paid plan.

What needs improvement with Retool?

The platform already provides many features, and additional features aren't necessary for medium-level usage. Only very high-level requirements might necessitate more features. AI tools, features, ...

What is your primary use case for Retool?

In Retool, I have designed graphs and data tools to implement rules-based functionality. Instead of implementing these features in our platform, we created them through Retool because we only provi...

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Product Reports

Pega Platform

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Also Known As

Pega BPM, Pegasystems, SmartBPM, PegaRULES

No data available

Overview

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Pega

Retool enables rapid construction of internal tools with minimal coding, streamlining workflows across HR, customer support, and compliance. Praised for its drag-and-drop interface, extensive component library, and SQL support, it boosts organizational efficiency by automating tasks and enhancing data management.

Sample Customers

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Information Not Available

Pega Platform vs. Retool