Pega Platform vs SS&C Blue Prism comparison

Pega and SS&C Technologies are both solutions in the Business Orchestration and Automation Technologies category. Pega is ranked #7 with an average rating of 8.2, while SS&C Technologies is ranked #19 with an average rating of 7.8. Pega holds a 7.6% mindshare in BOAT, compared to SS&C Technologies’s 1.1% mindshare. Additionally, 91% of Pega users are willing to recommend the solution, compared to 85% of SS&C Technologies users who would recommend it.

Pega Platform

Read 85 Pega Platform reviews

9,855 Views
3,252 Comparison Views

91% willing to recommend

SS&C Blue Prism

Read 7 SS&C Blue Prism reviews

2,404 Views
361 Comparison Views

85% willing to recommend

Pega Platform

SS&C Blue Prism

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Executive SummaryUpdated on Feb 8, 2026

Pega Platform and SS&C Blue Prism compete in the business process automation sector. Pega Platform seems to have an advantage in pricing and support, whereas SS&C Blue Prism is notable for its robust features that justify its cost.

Features: Pega Platform offers low-code development for easy process configuration and integration, quick prototyping, and a cloud-based environment for rapid deployment and reduced operational disruption. SS&C Blue Prism excels in advanced robotic process automation, scalability to handle complex operations, and an easy-to-understand workflow design that simplifies automation.

Room for Improvement: Pega Platform could enhance its UI maturity and provide more detailed documentation for beginners. Also, the transition between versions can be optimized for smoother upgrades. SS&C Blue Prism needs easier configuration options to reduce the requirement for extensive technical expertise, a more modern interface design, and enhanced direct customer support for complex issues.

Ease of Deployment and Customer Service: Pega Platform is known for its quick and straightforward deployment paired with excellent customer support, making it ideal for businesses that demand speedy implementations. On the other hand, SS&C Blue Prism may require more complicated configurations demanding technical knowledge, though it does offer solid support services.

Pricing and ROI: Pega Platform provides a competitive pricing structure that appeals to cost-conscious businesses, facilitating a significant return on investment with a minimal financial entry barrier. SS&C Blue Prism, while incurring higher initial costs, aims to achieve substantial ROI through its extensive automation features, warranting the larger initial investment for enhanced long-term benefits.

To learn more, read our detailed Pega Platform vs. SS&C Blue Prism Report (Updated: January 2026).

Buyer's Guide

Pega Platform vs. SS&C Blue Prism

January 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Pega Platform

Ranking in Business Process Management (BPM)

3rd

Ranking in Process Automation

4th

Ranking in Low-Code Development Platforms

7th

Ranking in Business Orchestration and Automation Technologies

7th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Rapid Application Development Software (7th), AI Software Development (2nd)

SS&C Blue Prism

Ranking in Business Process Management (BPM)

16th

Ranking in Process Automation

12th

Ranking in Low-Code Development Platforms

15th

Ranking in Business Orchestration and Automation Technologies

19th

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Business Process Design (16th), Medical Insurance Claims Software (2nd), Insurance Claims Processing (3rd), Document Management Software (8th), Intelligent Document Processing (IDP) (10th), Loan Management Software (2nd), Document Automation Software (3rd), AI Customer Experience Personalization (12th), AI Finance & Accounting (5th)

Mindshare comparison

As of February 2026, in the Business Orchestration and Automation Technologies category, the mindshare of Pega Platform is 7.6%, up from 6.7% compared to the previous year. The mindshare of SS&C Blue Prism is 1.1%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Orchestration and Automation Technologies Market Share Distribution
Product	Market Share (%)
Pega Platform	7.6%
SS&C Blue Prism	1.1%
Other	91.3%

Business Orchestration and Automation Technologies

Featured Reviews

reviewer4848291

Global Head of Digital, Process Automation at a computer software company with 51-200 employees

Pega is a low-code platform that enables organizations to build, automate, and optimize business processes and customer experiences through AI-powered decisioning and workflow automation.

Here are the key areas where Pega Platform could be improved: 1. User Interface (UI) & User Experience (UX) Customization Limitations: The UI layer is tightly coupled with the platform, limiting flexibility for custom front-end development. Constellation Architecture: While it improves consistency, it restricts advanced UI customizations compared to older section-based designs. Learning Curve: Non-technical users find the UI unintuitive despite the low-code promise. 2. Integration & Extensibility Limited Out-of-the-Box Integrations: Users report challenges integrating with non-relational databases and legacy systems. Robotics Integration: Pega RPA (formerly OpenSpan) is not seamlessly integrated with BPM, creating silos in automation. 3. AI & Decisioning AI Capabilities Need Maturity: Users expect more advanced, native AI features without relying on external tools. CDH & Decision Hub: While powerful, these components require deep expertise to configure effectively. 4. Cost & Licensing High Licensing Costs: Pega is often seen as expensive, especially for small and mid-sized enterprises. Lack of Flexible Pricing Models: Calls for subscription-based or usage-based pricing to improve accessibility. 5. Performance & Scalability Scalability Concerns: Some users report performance degradation with large user bases or complex workflows. Upgrade Complexity: Platform upgrades can be time-consuming and disruptive if not planned well. 6. Documentation & Community Support Insufficient Learning Resources: Especially for advanced features, documentation is limited and community support is not as strong as competitors. Talent Availability: Finding skilled Pega professionals remains a challenge in many regions. 7. Low-Code/No-Code Experience Not Fully No-Code: Despite branding, some tasks still require technical intervention, and the drag-and-drop interface can be restrictive 2. Conflict Management: Simultaneous development by multiple users can lead to rule conflicts.

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Combs Peterson

Technical Lead at Astek

Automated email workflows have improved appointment delivery accuracy and boosted customer satisfaction

In my opinion, the best features SS&C Blue Prism offers are that it is very effective. It offers a free trial and premium integration. It also offers workflow creation which is simple and easy. The flow structure is easy to read and can be directly used in presentations to customers and management. Additionally, it includes auto-reply to emails tailored to each email so that it does not feel robotic or generalized. Storing information from emails in a standardized data set is another great feature. The user interface is very intuitive and user-friendly. The user interface of SS&C Blue Prism is very intuitive and user-friendly, making it very easy to use all the features. It can be used by any kind of tech-savvy personnel. SS&C Blue Prism has positively impacted our organization as we were able to save at least $10,000 USD per quarter by improving communication to optimize supply chain operations. It also saves two manpower per year by automating email communication.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Offers a unique environment where its entire architecture is very unified"

"The most notable feature is the dynamic workflow changes, allowing adjustments without completing the entire cycle. Transitioning from test to build to production was seamless and on the fly, which is something truly remarkable about Pega. Additionally, the workflow creation doesn't require users with extensive technical skills, thanks to its low-code platform, making it accessible and efficient."

"It cuts down the time taken for coding. Earlier it used take for us four hours to do a particular code. Now this can be done in less than 30 minutes. That's the kind of productivity gains you can get."

"Case Management, as well as Workflow Automation, are Pega's most powerful capabilities."

"One of the key advantages of PegaRULES is its out-of-the-box capabilities, which eliminate the need to build certain functionalities from scratch. For instance, features like "get next" in process flows allow for the seamless continuation of a flow without the requirement of additional activity creation. This serves as an illustration of how existing components can be leveraged rather than starting from scratch. It provides a solid foundation, to begin with, and allows for enhancements at a higher level, making it a beneficial starting point."

"The most valuable feature is the ease of deployment."

"The solution offers excellent workflows."

"The case management functionality of this solution has been most valuable."

More Pega Platform pros

"I find the design studio, where I can build the automation, and the control room feature, which allows me to run and monitor the automation, to be the most useful."

"The key feature of SS&C that I find valuable is the general workflow visibility."

"We have a lot of customer requests on a daily basis for different use cases, and we have different processes for that."

"Some important features include the language capabilities, which are crucial since RPA has to read the documents provided by the customer."

Cons

"Reporting is not so clear and not so great. We really struggle to get the right reporting. When we need reporting based on the content of the tickets, we are not able to get it. The MIS reporting is not great. That's one of the reasons why we are switching to ServiceNow. Its compatibility with the higher versions of Internet Explorer should be improved. It really works well in Mozilla Firefox or any other browser, but when it comes to Microsoft Edge or Internet Explorer, sometimes, the layout gets disturbed. The positioning of the buttons changes, and there is some distortion in the layout. I am not sure whether it is our configuration problem or Pega's, but when it is working in Mozilla Firefox, it should also work in Microsoft Edge or Internet Explorer."

"Pega BPM can improve product management, case management, omnichannel, CDH, and the customer data hub. All the major domains can improve. Additionally, more AI functionality and proper integrations with Pega RPA would be helpful."

"The unit testing needs to improve, as well as the user interface."

"Its implementation in the public sector was a bit complex."

"In the Middle East and Africa region, Pega was not very strong from the user experience standpoint."

"There have been some performance scalability issues. Suppose you want to add more users. You go from, say, 800 users to 1,500 users, and sometimes that creates issues for which there is no clear explanation. To fix it you have to escalate it with customer service and sometimes the response is not up to the mark in resolving those issues."

"An area for improvement in Pega BPM is security. It's secure, but it still has a lot of vulnerabilities. Pega BPM is robust, but it still needs some improvement performance-wise."

"The workflow automation can be slow, so there is room for improvement there."

More Pega Platform cons

"I noticed that it lacks the ability to automatically record the process steps like some of its competitors."

"Blue Prism is more costly than UiPath in terms of robotic licenses and orchestrators."

"There is a need for improved integration with external systems in SS&C."

Pricing and Cost Advice

"The licensing fees are based on the number of users."

"They're very cagey in giving out prices, and it is very difficult to find out the real price any organization is going to get. It is almost never their list price, if you can find it, and there are a lot of factors that go into the whole pricing."

"They need to come up with licensing options. Right now they do have a cloud-based option, but the cloud prices I've seen are much more expensive compared to competing products."

"Pricing is good."

"There are multiple Pega licensing models, including outcome- and revenue-based licensing models"

"The price of Pega BPM falls on the higher side of the spectrum if I were to compare it with other solutions in the market."

"The pricing is pretty good, compared to other similar products."

"Users have to pay a yearly license cost for Pega BPM, which is expensive."

More Pega Platform pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

25%

Computer Software Company

Manufacturing Company

Government

Financial Services Firm

17%

Retailer

16%

Government

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	16
Large Enterprise	69

By reviewers
Company Size	Count
Small Business	2
Large Enterprise	5

Questions from the Community

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

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Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

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When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

See all answers

What is your experience regarding pricing and costs for SS&C Blue Prism?

The pricing was not particularly competitive. It wasn't flexible for different geographies. For instance, in Africa, they didn't have a different pricing model to account for affordability. The pri...

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What needs improvement with SS&C Blue Prism?

It requires extensive knowledge if somebody wants to work on SS&C Blue Prism, compared to other tools. The downside is you need to be very aware of the tool. You need to know how to write the w...

See all answers

What is your primary use case for SS&C Blue Prism?

My main use case for SS&C Blue Prism is automating business processes in different areas of the company, for legacy application automations, for SAP, different web services, and we provide that...

See all answers

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Product Reports

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Pega Platform

January 2026

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Business Process Design

January 2026

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Also Known As

Pega BPM, Pegasystems, SmartBPM, PegaRULES

SS&C AWD

Overview

Pega Platform provides flexible business process management with a focus on rapid application development and automation through a low-code approach, enhancing efficiency across sectors.

Pega Platform is renowned for its ability to streamline operations with robust automation features, including robotic process automation and decision-making capabilities. Its intuitive interface and workflow management contribute to a reputation for enhancing business processes. Although users face challenges with integration limitations and high licensing costs, they benefit from rapid deployment and efficient process adaptations. The unified architecture reduces complexity, while case management and integration services support digital transformations in sectors such as banking, insurance, and healthcare.

What are the key features of Pega Platform?

Low-Code Development: Facilitates rapid application development with minimal coding.
Case Management: Efficiently manages complex workflows and cases.
Integration Services: Offers seamless connectivity with diverse systems.
Robotic Process Automation: Automates repetitive tasks for increased productivity.
Decision-Making Capabilities: Enhances process accuracy with advanced decision tools.
Intuitive Interface: Simplifies user interaction and workflow management.

What benefits and ROI should users expect?

Enhanced Efficiency: Streamlines operations, reducing time and resource usage.
Quick Deployment: Facilitates rapid implementation and adaptability.
Improved Customer Experience: Integrates seamlessly with customer service solutions.
Increased Flexibility: Adapts to changing business requirements effectively.

In industries like insurance, banking, healthcare, and government, Pega Platform is implemented to automate diverse workflows, supporting initiatives from claims processing to customer onboarding. Enterprises use Pega for case management and digital transformations, valuing its out-of-the-box integrations and real-time reporting capabilities to boost operational automation and enhance customer experiences.

Pega

SS&C Blue Prism, renowned for its language capabilities and workflow design, supports detailed automation building, enhancing productivity. Despite some challenges like cost and limited integration, it offers substantial potential in automating diverse processes.

SS&C Blue Prism offers strong capabilities in document reading and a straightforward workflow design, making it accessible with basic BPM knowledge. Detailed automation design in the studio and effective monitoring in the control room are notable features. While facing higher costs and a steeper learning curve, it supports process mining and generative AI initiatives, crucial for industries aiming at transformation and activation services. Limited external system integration and lack of agile delivery encourage a strategic approach in its deployment.

What are the key features?

Strong Language Capabilities: Essential for document reading and interpretation.
Straightforward Workflow Design: Provides ease of use for individuals with basic BPM knowledge.
Detailed Automation Building: Design studio allows comprehensive workflow definitions and scenario planning.
Effective Monitoring: Control room supports detailed automation oversight.

What ROI should users expect?

Efficiency in Task Automation: Automates repetitive tasks in back-office services.
Enhanced Process Integration: Facilitates automation by integrating data inputs in insurance sectors.
Support for Process Mining: Aids in generative AI initiatives and process transformation.
Complex Project Management: Useful in managing large-scale migration projects.

SS&C Blue Prism finds its application across industries. In service industries, it automates repetitive tasks while supporting migration projects. Within the insurance sector, it helps automate claims handling and pricing by integrating data efficiently. Companies use it when transitioning processes, such as upgrading systems from older versions to new applications.

SS&C Technologies

Sample Customers

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

AWS, EY, Deloitte, ABBYY, Microsoft, GLYNT.AI, Pfizer, Invesco, Western Union

Buyer's Guide

Pega Platform vs. SS&C Blue Prism

January 2026

Free Report: Pega Platform vs. SS&C Blue Prism

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