Pega Robotic Process Automation vs WorkFusion comparison

Pega Robotic Process Automa...

Read 32 WorkFusion reviews

2,709 Views
1,680 Comparison Views

84% willing to recommend

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 4, 2024

WorkFusion and Pega Robotic Process Automation compete in the RPA category, offering diverse solutions tailored to automation needs. WorkFusion has an edge with its focus on non-technical user accessibility and robust workflow management through its Control Tower. Pega, however, shines in CRM integration and low-code environment, offering flexibility.

Features: WorkFusion provides AI-based bots, OCR capabilities, and a friendly interface for non-technical users. Its Control Tower enhances workflow management, ensuring scalability. Integration with SAP and its Java-based nature facilitate complex solutions. Pega offers strong integration capabilities and workflow systems for end-to-end solutions. It emphasizes CRM integration, a low-code environment, and customizable UIs, making it suitable for complex workflows.

Room for Improvement: WorkFusion faces challenges with OCR capabilities, library updates, and speed in data extraction with unstructured data. Enhancements in technology integration and user interfaces are needed. Pega's OCR functionality requires improvement, along with simpler setup processes. Its environment demands significant training, and there is scope for better cloud presence globally. Both can enhance user interaction and integration flexibility.

Ease of Deployment and Customer Service: WorkFusion supports on-premises, public, and hybrid cloud models but receives mixed feedback on technical support. Pega offers similar deployment options, and its support is efficient, though initial setups can be complex. Both companies could enhance their support to better address customer needs.

Pricing and ROI: WorkFusion offers flexible pricing for small to mid-sized organizations but is not the cheapest. Users find it expensive, yet cost savings and efficiency bring substantial ROI. Pega is pricier, often chosen by Fortune 500 companies with ROI linked to process efficiencies despite higher costs. Both deliver significant ROI, catering to different market segments.

To learn more, read our detailed Pega Robotic Process Automation vs. WorkFusion Report (Updated: December 2025).

Pega Robotic Process Automation vs. WorkFusion

December 2025

Download the complete report

Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

5.4

Pega Robotic Process Automation improves efficiency and profitability by reducing costs, errors, and cycle times while boosting transaction efficiency.

Sentiment score

7.6

WorkFusion's automation boosts productivity, cuts costs, and enhances accuracy, enabling significant returns and efficiency without extra hiring.

No quotes available

For more quotes and insights, download the Pega Robotic Process Automation report

No quotes available

For more quotes and insights, download the WorkFusion report

Customer Service

Sentiment score

6.0

Pega RPA support is generally effective and timely, though complex issues can require more time and clarity.

Sentiment score

7.4

WorkFusion's support team is praised for responsiveness and expertise, though some desire improved upgrade support and communication.

On-premise support is generally not as effective as the cloud support that Pega currently provides.

reviewer4848291

Global Head of Digital, Process Automation at a computer software company with 51-200 employees

The speed and quality of response could be improved.

For more quotes and insights, download the Pega Robotic Process Automation report

Regional Director at a tech vendor with 10,001+ employees

They allow sharing of issues faced in use cases and work alongside us to resolve them.

Associate II at Affirm

Some issues are resolved quickly, while others might take time as they require further analysis.

Intelligent Automation SME at a financial services firm with 10,001+ employees

Initial support often struggles to find solutions, leading to delays until more experienced personnel get involved.

For more quotes and insights, download the WorkFusion report

Works at Awery Aviation Software

Scalability Issues

Sentiment score

6.6

Pega RPA's scalability varies by environment and user knowledge, with cloud deployment easier than on-premise setups.

Sentiment score

7.3

WorkFusion offers scalable automation, robust integration, and widespread deployment despite version-specific challenges, meeting substantial automation needs effectively.

There are limitations in scaling as RPA is not a scalable solution.

For more quotes and insights, download the Pega Robotic Process Automation report

Regional Director at a tech vendor with 10,001+ employees

The number of bots currently running on the platform should be more than 1,000, including RPA and non-RPA bots.

Intelligent Automation SME at a financial services firm with 10,001+ employees

WorkFusion is efficient for structured automation tasks with predefined templates and clear documentation.

For more quotes and insights, download the WorkFusion report

Associate II at Affirm

Stability Issues

Sentiment score

7.4

Pega RPA is stable, reliable, and highly rated, praised for seamless performance and flexible automation capabilities.

Sentiment score

6.9

WorkFusion is generally reliable with effective support, but faces challenges in memory usage, infrastructure, and high-volume task stability.

On a scale from one to ten, stability would rate at three.

For more quotes and insights, download the Pega Robotic Process Automation report

Regional Director at a tech vendor with 10,001+ employees

WorkFusion requires a strong background in Java to meet requirements effectively.

Associate II at Affirm

I frequently face issues with infrastructure and some WorkFusion-related problems, such as login issues.

Works at Awery Aviation Software

Some stability problems may arise from processes that have not been designed or coded properly, leading to glitches.

For more quotes and insights, download the WorkFusion report

Intelligent Automation SME at a financial services firm with 10,001+ employees

Room For Improvement

Pega Robotic Process Automation requires enhanced integration, OCR, UI improvements, streamlined deployment, and better global cloud support.

WorkFusion needs ERP integration, user-friendly features, codeless options, improved ML and OCR, plus accessible global training.

Pega Robotic Process Automation is a temporary solution to a bigger issue, and the cost of implementation especially with Pega really stops customers from proceeding.

For more quotes and insights, download the Pega Robotic Process Automation report

Regional Director at a tech vendor with 10,001+ employees

In low-code automation, most parts are not customizable, particularly when Excel is involved, which increases complexity.

Associate II at Affirm

The main concern is the technical nature, which requires significant Java skills.

For more quotes and insights, download the WorkFusion report

Intelligent Automation SME at a financial services firm with 10,001+ employees

Setup Cost

Pega's RPA pricing targets enterprises with integrated, costly packages, offering flexible models and competitive integration advantages.

WorkFusion is costly but offers unlimited licenses for some, making it worthwhile for enterprise-scale deployments despite complex pricing.

No quotes available

For more quotes and insights, download the Pega Robotic Process Automation report

Currently, I would rate their pricing around two, as WorkFusion's cloud version seems costly compared to others.

Intelligent Automation SME at a financial services firm with 10,001+ employees

I am not familiar with the exact pricing, however, it is considered pricey.

Works at Awery Aviation Software

It is worth the money as a tool.

For more quotes and insights, download the WorkFusion report

Associate II at Affirm

Valuable Features

Pega RPA excels in case management, offering low-code development, CRM integration, and centralized monitoring for efficient automation and scalability.

WorkFusion offers robust automation with user-friendly features, comprehensive integrations, scalability, and efficient document processing capabilities.

The number of human steps that have been eliminated is significant, and we try to maximize straight-through processing.

For more quotes and insights, download the Pega Robotic Process Automation report

Regional Director at a tech vendor with 10,001+ employees

It also supports reusable code components through Java, making it efficient for developers.

Associate II at Affirm

They provide an inbuilt Selenium framework and infrastructure that eases my workload, allowing me to write Java code and embed it within Groovy classes.

Works at Awery Aviation Software

The platform now includes auto machine learning and AI capabilities.

For more quotes and insights, download the WorkFusion report

Intelligent Automation SME at a financial services firm with 10,001+ employees

Categories and Ranking

Pega Robotic Process Automa...

Ranking in Robotic Process Automation (RPA)

19th

Average Rating

7.4

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

WorkFusion

Ranking in Robotic Process Automation (RPA)

16th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Process Automation (26th), Intelligent Document Processing (IDP) (10th)

Mindshare comparison

As of January 2026, in the Robotic Process Automation (RPA) category, the mindshare of Pega Robotic Process Automation is 3.0%, up from 2.7% compared to the previous year. The mindshare of WorkFusion is 1.5%, down from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA) Market Share Distribution
Product	Market Share (%)
WorkFusion	1.5%
Pega Robotic Process Automation	3.0%
Other	95.5%

Robotic Process Automation (RPA)

Featured Reviews

Has raised concerns due to outdated framework and high ownership costs

Regional Director at a tech vendor with 10,001+ employees

Pega Robotic Process Automation is a temporary solution to a bigger issue, and the cost of implementation especially with Pega really stops customers from proceeding. The total cost of ownership could be improved. From a technical perspective, the product performs adequately. The installation can be quite complex as it's not standalone, and customers need to get the whole Pega platform up and running. The total cost of ownership is not very attractive. RPA as a concept is outdated now, with agentic AI becoming more prominent. We don't see much interest from customers in going down the RPA route; Pega Robotic Process Automation is losing its prominence in the market.

Read full review

Cloud platform orchestrates business processes with AI capabilities

Intelligent Automation SME at a financial services firm with 10,001+ employees

I find the capabilities that a normal orchestrator should have to be valuable in WorkFusion. The WorkFusion 10 cloud-based platform is different from the earlier on-prem version, WorkFusion 9. The platform now includes auto machine learning and AI capabilities. We haven't used these extensively, but they are a nice feature they are working on. The platform remains stable with well-designed processes, despite being a complex and technical tool.

Read full review

See which vendors are best for you

Use our free recommendation engine to learn which Robotic Process Automation (RPA) solutions are best for your needs.

See recommendations

881,082 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

21%

Manufacturing Company

14%

Computer Software Company

10%

Outsourcing Company

Financial Services Firm

30%

Computer Software Company

Insurance Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	4
Large Enterprise	17

By reviewers
Company Size	Count
Small Business	10
Large Enterprise	23

Questions from the Community

What do you like most about Pega Robotic Process Automation?

The solution's automation handling capability has positively impacted the overall automation process in my experience.

What is your experience regarding pricing and costs for Pega Robotic Process Automation?

I would rate the pricing a six out of ten, with ten being expensive.

What needs improvement with Pega Robotic Process Automation?

What do you like most about WorkFusion?

If you compare it to its competitors in the market, it is more Java-native.

What is your experience regarding pricing and costs for WorkFusion?

WorkFusion is cheaper than Kofax, but I cannot compare it to UiPath ( /products/uipath-reviews ) without exact pricing. It is worth the money as a tool.

What needs improvement with WorkFusion?

In low-code automation, most parts are not customizable, particularly when Excel is involved, which increases complexity. The system can break down, requiring numerous exception cases, thus complic...

Microsoft Power Automate vs Pega Robotic Process Automation

Comparisons

Compared 39% of the time

UiPath Platform vs Pega Robotic Process Automation

Compared 27% of the time

Automation Anywhere vs Pega Robotic Process Automation

Compared 7% of the time

IPsoft 1RPA vs Pega Robotic Process Automation

Compared 6% of the time

NICE Robotic Automation vs Pega Robotic Process Automation

Compared 2% of the time

More Pega Robotic Process Automation Competitors

UiPath Platform vs WorkFusion

Compared 17% of the time

Automation Anywhere vs WorkFusion

Compared 11% of the time

Microsoft Power Automate vs WorkFusion

Compared 10% of the time

Tungsten RPA vs WorkFusion

Compared 6% of the time

epiplex Automation Studio vs WorkFusion

Compared 3% of the time

More WorkFusion Competitors

Product Reports

Pega Robotic Process Automation

January 2026

Download Pega Robotic Process Automation product report

Download WorkFusion product report

January 2026

Also Known As

Pega RPA, OpenSpan

No data available

Overview

With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.

Pega

WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.

Sample Customers

eBay Enterprise, M&I Bank

Deutsche Bank, Amerant Bank, Bank of Asia, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial, State Street